Metaphor Contact Center Software

Metaphor Contact Center Software

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Find out more:

About Metaphor Contact Center

USAN provides an omni-channel customer engagement solution for midsize organizations to help them manage their contact center operations and deliver personalized customer support via inbound and outbound channels. It enables businesses to handle service requests, bill payments, accounts and more. USAN supports hosted, on-premise and hybrid deployment models. It supports customer interaction via call, email, text, web and social media. USAN provides automatic call distribution feature that enables automatic call routing to the available agents. The interaction recording feature enables businesses to record calls with customers, search and playback for quality monitoring. USAN also offers predictive dialer that allows agents to make outbound calls, set automatic...
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Call performance monitoring

Metaphor Contact Center User Reviews

OVERALL RATING

Showing 1 review

Sara

Industry: Pharmaceuticals

Time used: Less than 2 years

4

Ease-of-use

out of 5
5

Customer support

out of 5
3.5

Functionality

out of 5

February 2015

Accelovance

Pros

The product is customizable. The workflow aspect reduces errors made by the contact center agents and allow for more focus on the person on the other end of the line than "clicking the right button." I had a solid relationship with the USAN team.

Cons

It has limitations to the basic needs/functions of a platform. We have had issues with the dial plan not working our favor and have had some negative impacts. However, that is under review.