USAN provides an omni-channel customer engagement solution for midsize organizations to help them manage their contact center operations and deliver personalized customer support via inbound and outbound channels. It enables businesses to handle service requests, bill payments, accounts and more.

USAN supports hosted, on-premise and hybrid deployment models. It supports customer interaction via call, email, text, web and social media. USAN provides automatic call distribution feature that enables automatic call routing to the available agents. The interaction recording feature enables businesses to record calls with customers, search and playback for quality monitoring.

USAN also offers predictive dialer that allows agents to make outbound calls, set automatic calling pace, manage call scheduling and more. The IVR feature allows call centers to record responses and play messages to customers when the agents are away.

The solution protects customer and business information with PCI and HIPAA certifications.

Call performance monitoring
Call performance monitoring

Call performance monitoring

IVR playback manager

IVR playback manager

Agent's work tracking

Agent's work tracking

Shift planning

Shift planning

Supported Operating System(s):

Web browser (OS agnostic)



1 Reviews of USAN

Overall rating

4.0 / 5 stars

Write a review

Showing 1 - 1 of 1 reviews

Start your review of USAN

Write a review

Sara from Accelovance

Industry:  Pharmaceuticals

Ease-of-use

Customer support

Functionality

February 2015

Accelovance

Pros

The product is customizable. The workflow aspect reduces errors made by the contact center agents and allow for more focus on the person on the other end of the line than "clicking the right button." I had a solid relationship with the USAN team.

Cons

It has limitations to the basic needs/functions of a platform. We have had issues with the dial plan not working our favor and have had some negative impacts. However, that is under review.


Displaying 1 - 1 of 1 reviews