--- title: "Positive User Software Reviews, Demo & Pricing - 2026" description: "Review of Positive User Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/user-com-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Positive User Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/user-com-profile/reviews/) # Positive User Review From €69-€999 Free trial 5 plans Wondering if Positive User is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Positive User 4.6 [(36)](https://www.softwareadvice.com/crm/user-com-profile/reviews/) Pricing Pricing available upon request ### About Positive User Positive User is the customer engagement platform within Positive’s digital marketing ecosystem, designed to bridge the gap between tools that are too limited for growing businesses and platforms that are overly complex and expensive. It brings together email, SMS, WhatsApp, web push, in-app messaging, chat, landing pages, CRM, and marketing automation in one intuitive platform, eliminating the need for multiple vendors and disconnected systems. Marketing, sales, and customer service teams across Europe use Positive User to manage the entire customer journey,from acquisition to loyalty,without technical barriers. Built with simplicity and scalability in mind, it combines drag-and-drop tools, ready-made automation scenarios, advanced workflows, behavioral segmentation, and AI-powered insights. Built and hosted entirely in Europe, Positive User provides secure, compliant infrastructure backed by local teams, multilingual support, and strategic expertise. Wondering if Positive User is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Positive User User Interface ## Popular Positive User Alternatives Main Product Positive User 4.6 [(36)](https://www.softwareadvice.com/crm/user-com-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.56Value for money - 4.79Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.6 [(910)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.70Value for money - 4.80Customer support - 4.59Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1003)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Marketing 360](https://www.softwareadvice.com/marketing/marketing-360-profile/) 4.5 [(1153)](https://www.softwareadvice.com/marketing/marketing-360-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.30Value for money - 4.56Customer support - 4.43Functionality Pricing Available upon request Get Price Alternative Product [Agile CRM](https://www.softwareadvice.com/product/6827-Agile-CRM/) 4.1 [(526)](https://www.softwareadvice.com/product/6827-Agile-CRM/reviews/) Ratings Breakdown - 4.04Ease of use - 4.13Value for money - 3.95Customer support - 4.10Functionality Pricing Available upon request Get Price Alternative Product [Spotler CRM](https://www.softwareadvice.com/crm/really-simple-systems-profile/) 4.5 [(453)](https://www.softwareadvice.com/crm/really-simple-systems-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.54Value for money - 4.59Customer support - 4.21Functionality Pricing Starting at $17.00 per month Get Price ## Positive User Pricing and Plans Starting price: €69.00 Free Trial Free Version Basic Pricing available upon request No plan information available Campaigns €69.00 No plan information available Marketing Automation Suite €199.00 No plan information available Customer Engagement Platform €499.00 No plan information available Performance €999.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Positive User Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Positive User 2-Way Messaging A/B Testing Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Application Management App Notifications Appointment Management Archiving & Retention Audience Targeting Automated Responses Automated Routing Automated Scheduling Behavior Analytics Behavior Tracking Blended Call Center Calendar/Reminder System Calendar Sync Call Center Management Call Logging Call Monitoring Call Recording Call Scripting Campaign Analytics Campaign Management Campaign Personalization Campaign Scheduling Campaign Segmentation CAN-SPAM Compliance Catalog Management Chatbot Client Database Collaboration Tools Communication Management Configurable Workflow Confirmations/Reminders Contact Database Contact Management Content Management Conversion Tracking CRM Customer Database Customer Experience Management Customer History Customer Journey Mapping Customer Segmentation Customer Support Customer Surveys Customizable Branding Customizable CTAs Customizable Fields Customizable Forms Customizable Templates Data Import/Export Document Storage Drag & Drop Drip Campaigns Dynamic Content Email Campaign Management Email Distribution Email Management Email Marketing Email Monitoring Email Templates Email Tracking Employee Activity Monitoring Engagement Tracking Event Triggered Actions Feedback Management File Transfer Forms Management Full Text Search Geotargeting Help Desk Management Image Library Inbound Call Center Interaction Tracking Internal Chat Integration Knowledge Base Management Landing Pages/Web Forms Lead Capture Lead Distribution Lead Generation Lead Management Lead Nurturing Lead Qualification Lead Scoring Lead Segmentation Lead Verification/Validation List Management Live Chat Manual Dialer Marketing Automation Marketing Calendar Mass Texting @mentions Message Personalization MMS Mobile Alerts Mobile Coupons Mobile Optimization Monitoring Multi-Channel Marketing Multi-Language Multiple User Accounts Multivariate Testing Notification Scheduling Offline Form Outbound Call Center Performance Metrics Personalization Pipeline Management Pipeline Reports Predictive Analytics Proactive Chat Progress Tracking Prospecting Tools Queue Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Reporting Referral Tracking Reminders Remote Support Reporting/Analytics Reporting & Statistics Response Management ROI Tracking Role-Based Permissions Sales Analytics Sales Pipeline Management Sales Reports Scheduled Messaging Search/Filter Search Marketing Segmentation Self Service Portal Signature Management SMS Marketing SMS Notifications Social Marketing Social Media Integration Social Promotion Softphone Source Tracking Spam Blocker Subscriber Management Surveys & Feedback Tagging Target Account Identification Task Management Template Management Text Editing Ticket Management Time Zone Tracking Visual Analytics Web-based Deployment Web Forms Web Notifications Website Integration Website Visitor Tracking Whitelisting/Blacklisting Workflow Management WYSIWYG Editor ## Positive User Integrations 1ShoppingCart Integration rated undefined from -1 review Shift4Shop Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Google Drive Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review See all 38 integrations ## Positive User User Reviews ## Positive User customer ratings - Overall rating: 4.6/5 - Total reviews: 36 ### Rating distribution - 5 stars: 28 reviews (78%) - 4 stars: 5 reviews (14%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (6%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.6/5 - Customer support: 4.8/5 - Functionality: 4.4/5 --- ### “All in one solution for Marketing Team” - Overall rating: 5/5 - Reviewer: Sheikh S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Overall setup is really easy. Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool. It also provides many integrations as well. #### Cons Lack of some of the features like Magicmap, in App video call. #### Vendor response Thanks for the great feedback on the User.com platform! We hope to add in-app video calls next year. :) Replied December 2020 --- ### Intuitive and powerful - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered I am very pleased with the product. Would highly recommend it to anyone looking to automate marketing to push users into the right path #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly #### Cons I wish their email builder was available on lower-tiered plans #### Vendor response Thanks for your feedback! Glad to have you using User.com! Replied December 2020 --- ### Software with a lot of potential but significant number of errors - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them. #### Cons UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new. #### Vendor response Thanks for the feedback! Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users. We would love to invite you back to check the software and see what we've done since you last used it. Thanks! Replied May 2020 --- ### Intelligent Automation that is easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The automation features within User are fantastic. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. And really easy to set up, including setting up the filtering and A/B roadmaps. #### Cons The only real downside to User is the alerts on the chat. Personally, I like quite a persistent or at least obvious notification. This might not be true from everyone, but I often worry that I will miss a chat because I didn't hear the alert or it wasn't obvious enough. As I say, small downside and probably a very personal preference. #### Vendor response Thanks for the kind words and positive feedback on our software. Replied April 2020 --- ### Conversion rate UP - Overall rating: 5/5 - Reviewer: Evelyn R. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros + super advanced marketing campaign builder + easy to install (custom script, JS) + custom attributes you can add #### Cons - advanced Actions can be confusing - basic look of a live chat (but I see they improved it though) #### Vendor response Thank you Evelyn! Yes, we know that the number of functions may be overwhelming ... but with our step-by-step guide and Customer Support, I'm sure you will be able to build powerful campaigns! Replied August 2016 --- ### Myshop - Overall rating: 5/5 - Reviewer: Mariusz S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Non #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very useful and helps us to provide business #### Cons Integration with mobile phone --- ### Happy client - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered I am a user since the early beta so we’ve seen the progress of the app. It’s collosal. They do titanic work in development. Right now we use it for A/B testing, automatic live chat, pop-ups and forms. If you like tweaking with conversion it should do. It gathers lots of data to play with. Once you master the tool it does miracles I guess it’s a strong standard for marketing automation. reaaaaly cheap as for something this complex. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Great app - Overall rating: 5/5 - Reviewer: Bartosz C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered I use it as a completely non-teckie customer and I haven't had any troubles so far. My dev implemented it on our website and I took it from there. For my personal use it has all it takes. Important that the support team takes their job seriously. What I use everyday is live chat, showing forms, personalized newsletters and tracked cold emails. Easy stuff. Recommend the software for non-nerds. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Easy growth hacking - Overall rating: 5/5 - Reviewer: Bartosz G. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered Easy growth hacking If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns. Really do some serious growth sorcery. It saves tons of work with SQL, managing database and automation. It has some fairly robust forms and pop-ups mechanisms. API docs are well written and updated, no problems with that. Devs answer live chat queries which is rather rare and you don’t end up talking about API with the marketing guy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - well written api docs and tech support - does the boring stuff for you - nicely plays with other apps #### Cons exports and imports go slow, especially from Intercom --- ### Straightforward software - Overall rating: 5/5 - Reviewer: Michał W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used unspecified for less than 6 months - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered It’s quite easy to use, so you get the hang of it pretty fast. In my case ( Wordpress website) I could connect via a plugin so that wasn’t troubling. The features to me are more than enough. I focused on personalized chat messages and behaviour triggered mailing and that is something UserEngage does very well. As an alternative to live chat it’s like 10/10, as alternative to mailing service i’d say 8,5/10, but having everything in one place with user tracking data is just more handy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros simplicity, quick implementation, handy support team #### Cons sometimes it’s loading pretty slow --- Showing 1 - 10 of 36 Reviews [See All Reviews](https://www.softwareadvice.com/crm/user-com-profile/reviews/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24198) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16462) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4484) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **0** times Stuck Between Options? 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