Userlike Live Chat Software


 

Userlike is a cloud-based live chat solution that can be integrated with existing websites, enabling real-time communication between customers, employees and internal team members. It offers various customization options that let companies match the look, feel and logic of live chat to their website.

Key features include a built-in chat panel, custom design templates, team management functionalities, custom chat behavior, feedbacks, chatbot and more. The solution offers unique data privacy options which customers can opt for to ensure their information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions from the visitors on websites, collects their questions and notifies the support team via Slack or email.The solution also provides reports and analytics that helps users to keep track of key metrics and KPIs.

Userlike offers services on a monthly subscription basis that includes support via phone and through an online knowledge base.

 

Userlike Live Chat - Mobile view
 
  • Userlike Live Chat - Mobile view
    Mobile view
  • Userlike Live Chat - Offline mode
    Offline mode
  • Userlike Live Chat - Chat view
    Chat view
  • Userlike Live Chat - Analytics
    Analytics
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

346 Reviews of Userlike Live Chat

 

Start your review of Userlike Live Chat

Click to start
https://www.softwareadvice.com/crm/userlike-live-chat-review/
Software Advice Reviews (10)
More Reviews (336)

Showing 1-10 of 10

Nathan from Inspiro Business Solutions
Specialty: Consulting

September 2015

September 2015

Superb Chat Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Clean interface, powerful features, and deep integrations.

Likes Least

Price is really it, but the power of the service is well worth it. Deeper slack integration for on the go support (when no one is "physically online" would be great. Or settings business hours where someone will respond.

Recommendations

Do free trials, and test with your team the people who would be using it. Do live tests!

 
 

Kathrin from Saphir Unternehmensberatung
Specialty: Education

September 2015

September 2015

It was really good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is easy to use and you can use it with the mobilephone.

Likes Least

The integration into iPhone is difficult but it works.

Recommendations

It must be easy to use and i need an iphone integration.

 
 

Derek from Taste Analytics
Specialty: Software / IT

September 2015

September 2015

Simpel to use. Good in accumulate feedback

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very easy to integrate with our service. It only take our engineering team a couple of minutes to integrate.

Likes Least

Not enough customization with trial version. Sometime the loading the view is a bit slow than expected.

Recommendations

It's been a great service. Don't have much to suggest currently

 
 

Ugo from JAPAN CONSULTING
Specialty: Other

September 2015

September 2015

Easy and handy module

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The easy way to start using it without any annoying server install and setup. The friendly and customizable interface is a nice point of this product.

Likes Least

The gap between the free account version and the premium one might be implemented with a smaller Team Premium or increase slightly the amount of free chats available for the free version, for small budget users.

Recommendations

To give it a try. Worth it. It's easy to setup and won't take much before start using it on your shop.

 
 

Victoria Elizabeth from Ambassador In Paradise Resort
Specialty: Hospitality / Travel

September 2015

September 2015

USERLIKE REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We could chat with our guest's directly from our main websites.

Likes Least

Sometimes when we have multiple accounts, I would want to make mine available on our live chat but I can't because the other accounts are also available. I may just don't know how to configure it but it was all good.

Recommendations

Just evaluate this according to what you have experienced.

 
 

Terrelle from UrBema LLC.
Specialty: Manufacturing

September 2015

September 2015

A Well Designed Online Chat Program for All Businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The user interface is very clean and easy to see what's going on when you log into the dashboard. The support appears to be very responsive. I got greeted immediately as soon as I signed up for the trail.

Likes Least

As far as the product, it is pretty sound, However, I think not having a help ticketing system built-in will hurt it's chances of really being a one-stop shop for a business' support.

Recommendations

Adding support for other Social Media platforms like Instagram would put it ahead of the competition. Adding a queuing notification on the chat window while the visitor are waiting to be served is really helpful and would help users from getting discouraged if they need to wait a while longer than expected. Definitely, implement some sort of Ticket or Knowledge base portal for the chat. Chat is great as a standalone product, but ultimately, visitors come to receive information and get answers to their questions. Without this function, the product remains limited in terms of it usefulness to serious Enterprise or businesses that need more than a chat program.

 
 

Anthony from www.gulvhallen.no
Specialty: Retail

September 2015

September 2015

Review Userlike Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

We enjoyed the simplicity of integrating it and using it. The Userlike Chat function has made meeting our customers on a more personal level easier. It also helps that we have great tools to choose from when it comes to how to approach the visitors on our website. The no nonsense approach Userlike has is very satisfying.

Likes Least

When we update the proactive function(behaviour function) it takes a minute or so before it gets updated, but this is on very rare occasions.

Recommendations

Simplicity and function. If you need to test out a chat I recommend Userlike Live Chat

 
 

Bradley from Flying Fish Properties
Specialty: Real Estate

September 2015

September 2015

Impressive technology and service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use and does exactly what it says on the tin.

Likes Least

Cost, but that's a predictable dislike. The initial setup was a bit tricky but I got there in the end.

Recommendations

Free trial period so nothing to lose. We've learnt that it's a good facility to make available on any website.

 
 

Christian from Diözese Graz-Seckau
Specialty: Other services

September 2015

September 2015

Great product. Quick setup, works fine.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy implementation in our website. Great support from userlike when questions popped up. The tool was set up in about 2 hours and worked instantly.

Likes Least

Nothing so far. We did not have any trouble entering userlike-code in our website and it worked from the beginning.

Recommendations

If you want to stay in contact with your customers, you should take a closer look at userlike. Easy to intergrate in every website.

 
 

Andrea from enduu e.K.
Specialty: Pharmaceuticals

September 2015

September 2015

Easy to use and realy cool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I realy liked the configuration, easy and simple to setup

Likes Least

Seriously, there is nothing I can complain about, everything was well understandable for us. a perfect fit!

Recommendations

Go with Userlike! Just be sure that you have enough website visitors ;-) And don't expect too many Users to chat with you...

 
 
 
Showing 1-20 of 336

John from eXp Realty
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

App works great, I installed and had zero issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can now chat with anyone that goes to my site.

Pros

Very easy to install and configure. Just takes a few steps and copy some code to your shopify theme.liquid file. You will love it.

Cons

Not a lot of customization for the chat box. The chat for admin is seperate from the dashboard and you have flip applications back and forth.

Review Source: Capterra
 

Tracey from TPL Trade Limited

May 2018

May 2018

Great Software with Brilliant Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and we are in control so we are able to respond immediately anytime time or night.
Once you start using Userlike you will surprised how many people do use chat to ask questions, delivery times etc

Cons

Cant say there is anything negative about Userlike, It just seemed to be the natural addition to our website

Review Source: Capterra
 

Sergio from OLAO Health

May 2018

May 2018

Easy to use , easy to install,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not yet, but I will :)

Pros

Userability . It is really easy to install and to use. Even not having knowledge about IT or Web pages, I got a very good support from the team when I had questions.

Cons

Could be more personalize . I´d like to create a different way to visit our web page. Our clients schould feel that they are not only visitors of our web. They should have a question in advance like " Are you already enjoying the OLAO Coaching at your company?" and then after " Yes" It could appear a kind of " Writte your OLAO Health Password"

Review Source: Capterra
 

Bukola from DRS Data Services
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Affordable and effective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users.

Cons

Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown.

Review Source: Capterra
 

Ivan from Adhouse

May 2018

May 2018

It's looking good, but it's buggy and quite expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's one of the best looking chats on the market.
Installation on the website is quite easy and straight forward.

Cons

Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative.
No application for support.

Review Source: Capterra
 

Flurin from Exista AG
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

fast, easy, good support, many possibilities

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The clear and easy handling. The support via the chat function was quick and helpful. The integration on the website no problem.

Cons

When I'm on the chat panel, I can not easily and quickly switch to the home page so I can read the news and the overview.

Review Source: Capterra
 

Abhi from Record Evolution

May 2018

May 2018

Really good to understand and integrate as a Developer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Website Integration is pretty easy , github integration helps a lot to improve our product and the customisation of the widget.

Cons

There is no way we can know if there is anyone accessing our website. Its only possible if the chat is initaited.

Review Source: Capterra
 


May 2018

May 2018

Good quality of services and it works very well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The number of interactions with the visitors on my website increase after the installation of chat.
It works fine and it is easy to understand. Recommended

Cons

I use the services only for two weeks and i can't be so accurate about all the tools included. i Try the chatbot and i will hope in more features in the future.

Review Source: Capterra
 


May 2018

May 2018

easy to use, quick setup

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Usability is really good and very easy. The time for Setup and Integration of userlike is short time.

Cons

From my point of view there is nothing bad ore worst. only the payment method via credit Card is not so nice

Review Source: Capterra
 

Jaan from Heiland
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Very good UI and UX, integration was very easy and our customers love the chat support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

* easy integration
* easy customization
* very good customer experience
* very good software support

Cons

nothing! everything seems to be perfect and no problems so far - not sure what more to say.

Review Source: Capterra
 

Marco from annette frank GmbH

May 2018

May 2018

I can only recommend everyone to use that tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The panel is easy to install and use. Very helpful tool, to make the service to your customers even more powerful! And the support is always there, if you have any issues. Really very good!

Cons

At this point, I don't anything, that I don't like. Only the integration of the chat in slack (and not only notifications) would be very useful!

Review Source: Capterra
 

Sheryl from Airi
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

I think this is the best chat I have interacted with lately, How did i not find you guys earlier ?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use is something i like, and the interface and the look and feel of the chat appeals class, In general its an amazing tool

Cons

I feel like there should be an integration with a intelligent chat bot one that provides automated responses and suggestions when a visitors visits my page

Review Source: Capterra
 

grey from crystal clean

April 2018

April 2018

great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

this software is faster than others. customer can send messages with the most easy way i recomend it

Cons

i think everything is ok can put this software in a good place in our website with the most facilities

Review Source: Capterra
 

Maurice from Pyramid Computer GmbH

April 2018

April 2018

Userlike is an amazing system to handle customer requests.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Userlike is easy to implement on any website. It helps us to handle customer requests in the easiest way possible.

Cons

In future releases it would be nice to implement an automatic log out funktion. To many times we forgot to set the "away"-state.

Review Source: Capterra
 

Michael from Relocation Service

April 2018

April 2018

really great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

A lot of features, easy to use. You need no extra information to use it. Everyone can use it after some minutes.

Cons

Did not really find Cons. The free version could be with some more features, this would be nice, but also the small version isn't expensive.

Review Source: Capterra
 

Christian from dP elektronik GmbH

April 2018

April 2018

Great tool to work with...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use... Easy to install... Great Tool for our online AND Support Team. We will recommend it to Everyone

Cons

No cons. Just Pros! IF you are looking for an Easy to install, Easy to use tool, this is the solution you are looking for!

Review Source: Capterra
 

Nikos from MEDIPASS

April 2018

April 2018

Very good overall but i am missing a mobile app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The web app is very useful and intuitive. The options provided really help user support and sales. Also the integration with pipedrive

Cons

The problem is with the luck of mobile apps. You can not use it on mobile and on a tablet it has to be higher resolution and screen in order for the web app to be usable.

Review Source: Capterra
 

Jan from JASSU Reisen GmbH
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to start, very efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We like it because it is very easy to integrate (for example with google tag manager) that we didn't need a programmer. It is easy to customize.

Cons

There are a lot of information when you start. I suggest having a starter set up to start without any customizing.

Review Source: Capterra
 

Lukas from BezdratovePecky.cz
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Very clean intuitive chat application.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good working chat, but free tarif is very limited for example compared to Zopim.

Pros

Clean modern design, very nice looking.
Easy to use, intuitive.
Many customizations available.
Fast.

Cons

Paid plans are not affordable for mini businesses.
Widget can not be turned of for mobiles and it covers important parts of page.

Review Source: Capterra
 

Stefan from reader GmbH
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Looks fine after first day use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

German based servers, seems DSGVO friendly, easy to use chat panel, nice prices. Cant say any more at the moment

Cons

missing co-browsing feature at the moment. Dont see any option to show the Chat Widget on right or left side, just on bottom

Review Source: Capterra
 
 
Write a Review