Userlike Live Chat Software


Userlike is a cloud-based live chat solution that can be integrated with existing websites, enabling real-time communication between customers, employees and internal team members. It offers various customization options that let companies match the look, feel and logic of live chat to their website.

Key features include a built-in chat panel, custom design templates, team management functionalities, custom chat behavior, feedbacks, chatbot and more. The solution offers unique data privacy options which customers can opt for to ensure their information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions from the visitors on websites, collects their questions and notifies the support team via Slack or email.The solution also provides reports and analytics that helps users to keep track of key metrics and KPIs.

Userlike offers services on a monthly subscription basis that includes support via phone and through an online knowledge base.



472 Reviews of Userlike Live Chat

Overall rating

4.60 / 5 stars

Filters:

Showing 1 - 20 of 472 reviews

January 2019

bryan from Public Schools of Robeson County

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Face to Face

My overall experiece was good. i would recommend it to anyone who are looking for a better way to communicate with their players or business partners.

Pros

I like the fact it is a pleasure to use. I enjoy because it allows me to have a group meeting with my baseball players and coaches and we are all in different places. there are lots of features that it offers as well.

Cons

it is expensive. The fact that i have to communicate with my players on a daily bases can get real expensive quick.

January 2019

Marcel from Autohaus Wederich, Donà AG

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Fast and easy

Pros

Easy handling and installation. Customer service who's offering help and information.

Cons

So far haven't hat a bad experience using the software.

January 2019

Irma from Ruhr University Bochum

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Review of userlike

Pros

I like the customer support: speedy, friendly and competent.
In addition, I like that there is a free-version available. Thank you!

Cons

I would like to have a package in between the free-package and the team-package.
I don't like that there is no chat bot available.

January 2019

Mario from MED-EL Deutschland GmbH

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

The product we are looking for

We need a live chat solution for our customer support. Userlike provides a great way to connect it to our other systems.

Pros

- Easy setup
- Integration with messenger, telegram and whats app
- APIs

Cons

Could not use all functions in the trail mode

December 2018

Markus from Mitterdorfer e.U.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Cool Feature

Pros

Usability, you can find the functionality very fast

Cons

Speed...the speed to build up the site is too long

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

December 2018

Solid Solution

Pros

Like that is allows us to stay connected to potential prospects.

Cons

Nothing really bad to say about it, overall satisfied.

December 2018

Larry from The Voice Magezine

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Best Chat Service Ever

Amazing and this Service will truly help our Church to Function effective in reaching out to our Web Visitors and those who need prayers.

Pros

The software i watched the Tutorial once and Boom i was gone and ready to and my website is now active and working

Cons

The Intergration of the Chat on mmy site was a bit confusing as the script didn't open at first but later opened very well.

December 2018

nicola from ABB Srl

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Review

Pros

it's easy to use, to customize. It's user friendly.

Cons

I didn't find particullarly cons during this trial period

December 2018

Cem from Sadece Yedek Parca

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

best ın class

Pros

ıts so easy to use. and very convınıent.

Cons

nothıng at all. all the tools offered are good enough.

December 2018

Socheat from Engineering

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Userlike Overral overview

so far it is good for me.

Pros

it is straightforward product, and easy to integrate.

Cons

I am not sure if i could customize Agent Away icon, maybe be because it is just a trial account.

December 2018

Christoph from quantilope GmbH

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Great value for money chat application

Pros

Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation.

Cons

Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now.

December 2018

Mauriec from Knittel MobileEnergie

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Instant contact with your customers

We are an online business and the only contact we have to the user is the shop and the product description itself. Just a few percent of the users try to contact us by phone us. Now we have at least double the amount of contacts via Userlike. It really works and thats the main reason to stick to it.

Pros

I like the fact that the users really use this software to get in contact with my company. They use Userlike more than a phone call.

Cons

Its in some points a bit tricky to navigate. I would love to see some more customizable options.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

December 2018

Great Chat

Pros

Our Costumers were more confident to buy on our website, when they saw there is a chat and they can talk to a person

Cons

The Software requires some setup, but not really difficult. Overall its really recommendable

December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Loks clean and organized

Pros

It looks clean and organized, the tooltip help is very convenient

Cons

Nothing until now. It seems to work automatically

December 2018

Vincent from Innovative Professionals

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Best Live Chat App

Pros

Real time messaging is awesome and beautifully received

Cons

Not Found at the moment. revert when seen

December 2018

Peter from Healthcare

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

First time user

We needed another mechanism for clients to make contact with us in real time and instead of a telephone. Still a newby with this and playing with setup options to accommodate the business. Userlike looks like it will do the job.

Pros

The application was simple to add to our website. Customization was reasonably straight forward. Support were instantly on the go and keen to assist.
There are several videos available to help with setup

Cons

I would like to add further comments in between fields in the registration part of the widget.

December 2018

Darko from Liulingo

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Review of the Userlike Live Chat

Our clients can now experience a premium experience that is very easy to use, beautiful and a must have of any company aming to deliver ultimate accesibility.

Pros

It is very complex, allowing the user to control every aspect posssible. By far the best chat that we ever had a chance to use.

Cons

Maybe the a little bit slow loading on the browser version, but this might be connected with our server capabilities.

December 2018

Ekateryna from Liulingo

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Perfect chat for us

We use it for online English school website. It's much more attractive for clients

Pros

Most of all I liked few things - how it looks, for both sides, support and client; it's easy to make all needed settings and there was no need to instruct support how to use it; and most of all, that it's possible to follow support's work in real time - I can check conversations as soon as they're done, as well as to get notifications if someone went ofline.
There are many other options, which I haven't try yet, such as analitycs, surways and deep configurations. But as I see for now, this chat has all essential and advanced options which are easy and convenient for use.

Cons

Haven't found yet. Maybe sometimes not sure about whether notifications still work for me, so enter there to reload the page. Also maybe would be nice if pop up notifications about new chats to support remain visible untill they react

December 2018

Xavier from Abiquo

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

December 2018

A good product for SMB

We are happy with Userlike, once all is configured you can involve other people in the organization to help attracting users

Pros

It's a good product that helps people to atract people to his business

Cons

It's a little bit difficult to understand and config

November 2018

Daniel from Blueline Innovations

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Reliable product

Pros

It was pretty straight forward to set up my chat.

Cons

Sometimes the communication between userlike and desk.com is a little bit slow but i assume it is normal.