Userlike Live Chat Software


Userlike is a cloud-based live chat solution that can be integrated with existing websites, enabling real-time communication between customers, employees and internal team members. It offers various customization options that let companies match the look, feel and logic of live chat to their website.

Key features include a built-in chat panel, custom design templates, team management functionalities, custom chat behavior, feedbacks, chatbot and more. The solution offers unique data privacy options which customers can opt for to ensure their information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions from the visitors on websites, collects their questions and notifies the support team via Slack or email.The solution also provides reports and analytics that helps users to keep track of key metrics and KPIs.

Userlike offers services on a monthly subscription basis that includes support via phone and through an online knowledge base.

Mobile view
Mobile view

Mobile view

Offline mode

Offline mode

Chat view

Chat view

Analytics

Analytics

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8



443 Reviews of Userlike Live Chat

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 443 reviews

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Tomislav from th

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Userlike: simply support

Pros

The support provided, along with a st of functionality in the team version

Cons

Documentation and user interface are a bit confusing at times

Review Source: Capterra

ARTHUR from LILLEAUXVINS

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Look customer on back office

Pros

See the customer that visit our websites and pages

Cons

On IOS mobile device, there is a latency with close button and tchat window. We can't close the window with the cross. No test with Android mobile

Review Source: Capterra

Tony from Looking Local Limited

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

November 2018

Simple to set up and use

With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code

Pros

The features and integration options are what made Userlike our first choice of chat app

Cons

The trial period a bit short to properly evaluate before signing up to a plan

Review Source: Capterra

Ilse from Thuisleefgids

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

November 2018

Nice Software for contact support

Pros

De software is Easy to install and very easy to use.

Cons

Nothing that i can think of for the moment

Review Source: Capterra

Vincent from Innovative Professionals

Number of employees:  1 employee

Ease-of-use

Functionality

November 2018

Great Live Chat App

Pros

Immediate Messaging. Beautiful UI. Ability to customer user colors

Cons

I have not seen any area where i could complain at the moment

Review Source: Capterra

Marcel from Knittel Mobile Energy

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

For me this chat programme is the best arround

Friendly, and quick. Would recommend.

Pros

Qick and easy to install. Good Support.

Cons

Need a closer look to answer that. Until now theres is nothing I would argue about.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Region: Japan is missing?

I am new to this system. So far so good.

Pros

Easy to deploy on my Jimdo website. Free for a minimum use.

Cons

In the profile setting, there is no county as Japan. There is no Japanese UI. If there is any, your service will very popular in Japan.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Love it

Pros

Ease of use, easy to implement, easy to customize.

Cons

The slack integration, would be great to be able to answer through slack

Review Source: Capterra

Martin from Bildungsberatung Burgenland

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

October 2018

So far, so good

Pros

The whole concept is easy to understand and very user-friendly

Cons

I have been testing it for a few days now. Could not find a critical thing till now.

Review Source: Capterra

Manveer from Rocks & Co.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

So easy to use!

Pros

The simplicity, myself and my team are not the best with computers, but the help-line chat option was so helpful.
Great for another way for customers to be able to contact yourselves.

Cons

Nothing so far. Have not found much at all that we dislike.

Review Source: Capterra

GUILLAUME from Studio CG Designer

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Perfect

Pros

Its really that i want good function and design

Cons

nothing, really nothing all is perfect. Thanks

Review Source: Capterra

Cassandra from Neuro Movement Integration

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great So Far!

Pros

I love how easy it is to use. I was able to get added to my website and get started.

Cons

I haven't had much use of the program yet to find a con.

Review Source: Capterra

Naz from Infinite Vapour

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Excellent Piece of Software

Very nice, I would recommend this software to anyone who is a small business starting out wanting to give their customers a personal feel with assisting them live on the site.

Pros

I loved the ease of use on the website, the design and functionality of the website makes it a joy to use.

Cons

Nothing much to complain about to be honest, everything worked and took little effort to get setup (PrestaShop). I only got lost once changing the available times of the chat module as I couldn't find the correct page in the settings.

Review Source: Capterra

Michelle from Altendorf

Number of employees:  201-500 employees

Ease-of-use

Functionality

October 2018

My first experience with Userlike

Most of the requests are for our service departments. Simple things you can do it via chat. So hopefully the phone calls will get less.

Pros

The easy use. The structure is really simple and you can find everything very fast.

Cons

It would be great to also add a company information, not just name and e-mail.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

best module of chat

Pros

it's easy to use. i can talk with my friends now in my site

Cons

easy to integrate this module in your sites web

Review Source: Capterra

SaHalla from SNR Step One

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

365 Integration

Pros

I just began the trial and already able to integrate with Microsoft 365 Dynamics. I like that the processing of setup is easy and quick.

Cons

I have not found anything with this software that has me disappointed.

Review Source: Capterra

Niklas from TioZ GmbH

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good Quality

Pros

Fast, easy, good support. nice clean GUI

Cons

It looks like there is a little bug, because sometimes the system tells us that the site is offline but the code is integrated as it should be.

Review Source: Capterra

Jaime from Funke Lettershop AG

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Easy setup, click an go

I was searching for something easy and nice to use. Userlike Live Chat meet my needs and I'm going to consider it for production

Pros

- Easy setup with intuitiv Dashboard.
- Nice feature set even for Free Plan
- Works as a charm after integration to Website

Cons

- A mobile App (Apple, Android) would be nice for operator an the go

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

Nice

Speak with clients

Pros

It seem to be easy to use and to personalise

Cons

Don't know yet.
Just test it since today and not on my site

Review Source: Capterra

Andrés from Savia

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Awesome

Pros

That you can chat online while doing other things

Cons

That you can not watch the conversation if you dont pay

Review Source: Capterra

Displaying 1 - 20 of 443 reviews