Userlike Live Chat Software


 

Userlike is a cloud-deployed (Web-based) live chat platform that can be added to any existing website, providing effective real-time communication between customers, employees and internal team members. It offers many customization options that let companies match the look, feel and logic of live chat to their own website.

Userlike is based in Germany, though its product is used by companies around the world. Their live chat platform, in accordance with German law, offers unique data privacy options which customers can opt for to ensure their information will remain secure. 

Userlike’s design team maintains a singular focus on producing intuitive interfaces, for both customers and agents, and Userlike is known for its overall ease of use.

 

Userlike Live Chat - Mobile view
 
  • Userlike Live Chat - Mobile view
    Mobile view
  • Userlike Live Chat - Offline mode
    Offline mode
  • Userlike Live Chat - Chat view
    Chat view
  • Userlike Live Chat - Analytics
    Analytics
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

247 Reviews of Userlike Live Chat

 

Start your review of Userlike Live Chat

Click to start
https://www.softwareadvice.com/crm/userlike-live-chat-review/
Software Advice Reviews (10)
More Reviews (237)

Showing 1-10 of 10

Nathan from Inspiro Business Solutions
Specialty: Consulting

September 2015

September 2015

Superb Chat Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Clean interface, powerful features, and deep integrations.

Likes Least

Price is really it, but the power of the service is well worth it. Deeper slack integration for on the go support (when no one is "physically online" would be great. Or settings business hours where someone will respond.

Recommendations

Do free trials, and test with your team the people who would be using it. Do live tests!

 
 

Kathrin from Saphir Unternehmensberatung
Specialty: Education

September 2015

September 2015

It was really good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is easy to use and you can use it with the mobilephone.

Likes Least

The integration into iPhone is difficult but it works.

Recommendations

It must be easy to use and i need an iphone integration.

 
 

Derek from Taste Analytics
Specialty: Software / IT

September 2015

September 2015

Simpel to use. Good in accumulate feedback

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very easy to integrate with our service. It only take our engineering team a couple of minutes to integrate.

Likes Least

Not enough customization with trial version. Sometime the loading the view is a bit slow than expected.

Recommendations

It's been a great service. Don't have much to suggest currently

 
 

Ugo from JAPAN CONSULTING
Specialty: Other

September 2015

September 2015

Easy and handy module

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The easy way to start using it without any annoying server install and setup. The friendly and customizable interface is a nice point of this product.

Likes Least

The gap between the free account version and the premium one might be implemented with a smaller Team Premium or increase slightly the amount of free chats available for the free version, for small budget users.

Recommendations

To give it a try. Worth it. It's easy to setup and won't take much before start using it on your shop.

 
 

Victoria Elizabeth from Ambassador In Paradise Resort
Specialty: Hospitality / Travel

September 2015

September 2015

USERLIKE REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We could chat with our guest's directly from our main websites.

Likes Least

Sometimes when we have multiple accounts, I would want to make mine available on our live chat but I can't because the other accounts are also available. I may just don't know how to configure it but it was all good.

Recommendations

Just evaluate this according to what you have experienced.

 
 

Terrelle from UrBema LLC.
Specialty: Manufacturing

September 2015

September 2015

A Well Designed Online Chat Program for All Businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The user interface is very clean and easy to see what's going on when you log into the dashboard. The support appears to be very responsive. I got greeted immediately as soon as I signed up for the trail.

Likes Least

As far as the product, it is pretty sound, However, I think not having a help ticketing system built-in will hurt it's chances of really being a one-stop shop for a business' support.

Recommendations

Adding support for other Social Media platforms like Instagram would put it ahead of the competition. Adding a queuing notification on the chat window while the visitor are waiting to be served is really helpful and would help users from getting discouraged if they need to wait a while longer than expected. Definitely, implement some sort of Ticket or Knowledge base portal for the chat. Chat is great as a standalone product, but ultimately, visitors come to receive information and get answers to their questions. Without this function, the product remains limited in terms of it usefulness to serious Enterprise or businesses that need more than a chat program.

 
 

Anthony from www.gulvhallen.no
Specialty: Retail

September 2015

September 2015

Review Userlike Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

We enjoyed the simplicity of integrating it and using it. The Userlike Chat function has made meeting our customers on a more personal level easier. It also helps that we have great tools to choose from when it comes to how to approach the visitors on our website. The no nonsense approach Userlike has is very satisfying.

Likes Least

When we update the proactive function(behaviour function) it takes a minute or so before it gets updated, but this is on very rare occasions.

Recommendations

Simplicity and function. If you need to test out a chat I recommend Userlike Live Chat

 
 

Bradley from Flying Fish Properties
Specialty: Real Estate

September 2015

September 2015

Impressive technology and service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use and does exactly what it says on the tin.

Likes Least

Cost, but that's a predictable dislike. The initial setup was a bit tricky but I got there in the end.

Recommendations

Free trial period so nothing to lose. We've learnt that it's a good facility to make available on any website.

 
 

Christian from Diözese Graz-Seckau
Specialty: Other services

September 2015

September 2015

Great product. Quick setup, works fine.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy implementation in our website. Great support from userlike when questions popped up. The tool was set up in about 2 hours and worked instantly.

Likes Least

Nothing so far. We did not have any trouble entering userlike-code in our website and it worked from the beginning.

Recommendations

If you want to stay in contact with your customers, you should take a closer look at userlike. Easy to intergrate in every website.

 
 

Andrea from enduu e.K.
Specialty: Pharmaceuticals

September 2015

September 2015

Easy to use and realy cool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I realy liked the configuration, easy and simple to setup

Likes Least

Seriously, there is nothing I can complain about, everything was well understandable for us. a perfect fit!

Recommendations

Go with Userlike! Just be sure that you have enough website visitors ;-) And don't expect too many Users to chat with you...

 
 
 
Showing 1-20 of 237

Walter from Grapevine World GmbH

December 2017

December 2017

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything. That it enables the contact between the customers and us. Right away and easy. Powerfull tool.

Cons

That there seems not to be an app, that you can use on your phone and answer questions and comments with your phone

Review Source: Capterra
 

Daniel from neonlines GmbH

December 2017

December 2017

We like the customer support and the ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease to integrate and the customer support. The fact that the management dashboard is separated from the chat panel.

Review Source: Capterra
 


December 2017

December 2017

Great design and functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I was looking for a solution that will offer all needed functionalities for free and have a great design. So far Userlike stands for me as the best option on the market.

Cons

Since the great design is one of the main requirements for me, I would welcome having basic customization included in the free version.

Review Source: Capterra
 

Grace from BriteVenue

December 2017

December 2017

Userlike provided an instant communication channel for our company that was very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It allows customers that visit our website an instant way of reaching out. A lot of customers prefer the instant message platform rather than signing into their email to reach out for information.

Cons

Sometimes the possibility of receiving inquiries that are aimed at selling rather than interest in the product, however you have this on every platform.

Review Source: Capterra
 

Ruben from Repasemos

December 2017

December 2017

It's amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money.

Review Source: Capterra
 

Isaias from Yes medicos
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

I need to discrete my clients by my ID and it's not possible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to use and beautiful. I have been looking for a software to communicate with my client and underline works partially.

Cons

Does not have a way to define the visitor my MyId. I have to identify my clients by its Id and information important for me. But it's not possible

Review Source: Capterra
 

Christopher from Christopher Rosso

December 2017

December 2017

Perfection

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to help my customers in real time and convert better conversions.

Pros

I love the user interface the most, it is minimal, modern and functional. Also, the responsiveness is ideal!

Cons

It is a tad bit expensive, for start-up companies I wish there was a more affordable option as expenses add up with other plug-ins.

Review Source: Capterra
 


December 2017

December 2017

Really good tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good communication with my clients

Pros

all are Translate in lot of language. chat and Dashboard
easy usability. really easy to use all of tools
good free mode. Lot of applicaitons in just free mode

Cons

no app mobile. they have good robot, but not mobile app.
no button add number and call me. But i think, they will add soon :)

Review Source: Capterra
 

Thorsten from Faisst GmbH

December 2017

December 2017

Very easy set up, nice and fast customer service, all good, would recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The very easy set up and installation and the affordable price. This software offers all you need for professional chatting.

Cons

You are not able to change the size of the chat box. This is a small minus but due to responsive design this is understandable.

Review Source: Capterra
 

John from Barrington Watch Winders

November 2017

November 2017

An excellent system for a small-medium sized business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is at a good price with all the necessary features required by a small to medium-sized enterprise.

Cons

Slightly clunky UI both from the back end user's perspective and also the limited range of options fr how the chat window appears on your website.

Review Source: Capterra
 

Marcelo from northprop
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I could answer to any query just in time!

Pros

Is reliable and easy to set up. In minutes anyone can be ready to chat with customers and works fine. For sure we need more trial experience to check more advantages.
Try it!

Review Source: Capterra
 

Alexandre from PhotoProf

November 2017

November 2017

Efficient and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Implementation is very easy and the widget works perfectly on every browser. It was immediately adopted by our customers who declared they were reassured to be able to chat with someone human to discover our products and confirm their order on our website.

Cons

We sometimes forget to log in to the chat panel. This is entirely our fault but the result is that the chat widget doesn't appear on our website at all when this happens. But we could set the software so that a contact form appears instead.

Review Source: Capterra
 

Matthias from Parkem AG BOXdrive
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

It is easy to use. But the real benefit comes only with the paid version.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use
Visited pages can be tracked
To be able to address the customer directly during the sales talk

Cons

High costs for a small online shop
Otherwise I can not complain at the moment unfortunately. Everything works to our satisfaction.

Review Source: Capterra
 

Patrick from e-bility GmbH | Kumpan electric
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Userlike was very easy customizable and integratable in our website. It is easy to use for my team..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- easy to set up
- easy to integrate in website
- easy customizable
- self explantory
- great look and feel

Cons

- communication with other apps
- facebook integration (one app for the communication with customer)

Review Source: Capterra
 


November 2017

November 2017

great software to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

rapid integration in our software.

Pros

userlike allow us to connect with users in an easy way. It is really easy to use and implementation takes less than an hour

Cons

as every good piece of software, pricing is the key issue. It would be a good point to offer more freemium packages.

Review Source: Capterra
 

Nicolas from ixia
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2017

November 2017

easy to integrate into web site pretty intuitive management interface cool look and feel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

cool new feature with product

Pros

easy
stable
flexible
I liked the ease of integration and intuitive configuration
The stats section is useful
look and feel looks modern

Cons

the operator console web based is not ideal
integration with chat tools is working but not very practical
a more comprehensive guide on how to get a specific look and feel with example would help
integration with chat client like gtalk would benefit a lot

Review Source: Capterra
 

Thomas from Autohaus DIL GmbH
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

I'm writing from Germany. Very good German speaking support, it's necessary for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Well looking, simply to use, good support.

Pros

Well looking backend. Support availiable in german speak. Our Members are able to chat together, not only with customers. Former we took the telephone, it was not so comfortable.

Cons

It was difficult to install several groups, we needed help from the support team. I think it's too expensive.

Review Source: Capterra
 

John from Viacart
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Very satisfied with this product, find it a little expensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to install. The customization options are also very neat. Finally, I like the design of the widget.

Cons

I find the dashboard interface a little complicated to navigate. The pricing plans are also a little expensive, I would like to see a more basic plan for one user.

Review Source: Capterra
 

Amir from Kreative Sanity
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Its a great tool which helps in marketing and support at same time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Chat butler is the best thing which I liked the most. Apart from it the UI and presentation is really good for a new user.

Cons

I would like to suggest it will be really beneficial if you increases the number of operators for a free account to 2 form one.

Review Source: Capterra
 

David from SRC LLC

November 2017

November 2017

Userlike has gotten my customers to engage with me on chat by at least 3x's more than before.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Help customers quickly.

Pros

I get a lot of chats. Desing of widgets are nice. Easy to set up. Many features available not available w other company products.

Cons

No mobile app. Too many features that I dont understand how to use or implement. No preset answers available if im away.

Review Source: Capterra
 
 
Write a Review