Userlike Live Chat Software


 

Userlike is a cloud-deployed (Web-based) live chat platform that can be added to any existing website, providing effective real-time communication between customers, employees and internal team members. It offers many customization options that let companies match the look, feel and logic of live chat to their own website.

Userlike is based in Germany, though its product is used by companies around the world. Their live chat platform, in accordance with German law, offers unique data privacy options which customers can opt for to ensure their information will remain secure. 

Userlike’s design team maintains a singular focus on producing intuitive interfaces, for both customers and agents, and Userlike is known for its overall ease of use.

 

Userlike Live Chat - Mobile view
 
  • Userlike Live Chat - Mobile view
    Mobile view
  • Userlike Live Chat - Offline mode
    Offline mode
  • Userlike Live Chat - Chat view
    Chat view
  • Userlike Live Chat - Analytics
    Analytics
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

191 Reviews of Userlike Live Chat

 

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Software Advice Reviews (10)
More Reviews (181)

Showing 1-10 of 10

Nathan from Inspiro Business Solutions
Specialty: Consulting

September 2015

September 2015

Superb Chat Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Clean interface, powerful features, and deep integrations.

Likes Least

Price is really it, but the power of the service is well worth it. Deeper slack integration for on the go support (when no one is "physically online" would be great. Or settings business hours where someone will respond.

Recommendations

Do free trials, and test with your team the people who would be using it. Do live tests!

 
 

Kathrin from Saphir Unternehmensberatung
Specialty: Education

September 2015

September 2015

It was really good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is easy to use and you can use it with the mobilephone.

Likes Least

The integration into iPhone is difficult but it works.

Recommendations

It must be easy to use and i need an iphone integration.

 
 

Derek from Taste Analytics
Specialty: Software / IT

September 2015

September 2015

Simpel to use. Good in accumulate feedback

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very easy to integrate with our service. It only take our engineering team a couple of minutes to integrate.

Likes Least

Not enough customization with trial version. Sometime the loading the view is a bit slow than expected.

Recommendations

It's been a great service. Don't have much to suggest currently

 
 

Ugo from JAPAN CONSULTING
Specialty: Other

September 2015

September 2015

Easy and handy module

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The easy way to start using it without any annoying server install and setup. The friendly and customizable interface is a nice point of this product.

Likes Least

The gap between the free account version and the premium one might be implemented with a smaller Team Premium or increase slightly the amount of free chats available for the free version, for small budget users.

Recommendations

To give it a try. Worth it. It's easy to setup and won't take much before start using it on your shop.

 
 

Victoria Elizabeth from Ambassador In Paradise Resort
Specialty: Hospitality / Travel

September 2015

September 2015

USERLIKE REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We could chat with our guest's directly from our main websites.

Likes Least

Sometimes when we have multiple accounts, I would want to make mine available on our live chat but I can't because the other accounts are also available. I may just don't know how to configure it but it was all good.

Recommendations

Just evaluate this according to what you have experienced.

 
 

Terrelle from UrBema LLC.
Specialty: Manufacturing

September 2015

September 2015

A Well Designed Online Chat Program for All Businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The user interface is very clean and easy to see what's going on when you log into the dashboard. The support appears to be very responsive. I got greeted immediately as soon as I signed up for the trail.

Likes Least

As far as the product, it is pretty sound, However, I think not having a help ticketing system built-in will hurt it's chances of really being a one-stop shop for a business' support.

Recommendations

Adding support for other Social Media platforms like Instagram would put it ahead of the competition. Adding a queuing notification on the chat window while the visitor are waiting to be served is really helpful and would help users from getting discouraged if they need to wait a while longer than expected. Definitely, implement some sort of Ticket or Knowledge base portal for the chat. Chat is great as a standalone product, but ultimately, visitors come to receive information and get answers to their questions. Without this function, the product remains limited in terms of it usefulness to serious Enterprise or businesses that need more than a chat program.

 
 

Anthony from www.gulvhallen.no
Specialty: Retail

September 2015

September 2015

Review Userlike Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

We enjoyed the simplicity of integrating it and using it. The Userlike Chat function has made meeting our customers on a more personal level easier. It also helps that we have great tools to choose from when it comes to how to approach the visitors on our website. The no nonsense approach Userlike has is very satisfying.

Likes Least

When we update the proactive function(behaviour function) it takes a minute or so before it gets updated, but this is on very rare occasions.

Recommendations

Simplicity and function. If you need to test out a chat I recommend Userlike Live Chat

 
 

Bradley from Flying Fish Properties
Specialty: Real Estate

September 2015

September 2015

Impressive technology and service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use and does exactly what it says on the tin.

Likes Least

Cost, but that's a predictable dislike. The initial setup was a bit tricky but I got there in the end.

Recommendations

Free trial period so nothing to lose. We've learnt that it's a good facility to make available on any website.

 
 

Christian from Diözese Graz-Seckau
Specialty: Other services

September 2015

September 2015

Great product. Quick setup, works fine.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy implementation in our website. Great support from userlike when questions popped up. The tool was set up in about 2 hours and worked instantly.

Likes Least

Nothing so far. We did not have any trouble entering userlike-code in our website and it worked from the beginning.

Recommendations

If you want to stay in contact with your customers, you should take a closer look at userlike. Easy to intergrate in every website.

 
 

Andrea from enduu e.K.
Specialty: Pharmaceuticals

September 2015

September 2015

Easy to use and realy cool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I realy liked the configuration, easy and simple to setup

Likes Least

Seriously, there is nothing I can complain about, everything was well understandable for us. a perfect fit!

Recommendations

Go with Userlike! Just be sure that you have enough website visitors ;-) And don't expect too many Users to chat with you...

 
 
 
Showing 1-20 of 181

Rachel from Down 7 Up 8, Inc.

October 2017

October 2017

This is truly a GREAT addition!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to connect to the potential client in real-time has HUGE benefits! Any business owner that is looking for revenue increases will tell you that closing the potential client as quickly as possible is a HUGE benefit. This allows you to close the sale quicker because the client is already directly contacting you.

Pros

Userlike Live Chat is very user-friendly! The software is easy to implement into various websites and web spaces.

Source: Capterra
 

Viswa from SwachhPosters.com
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Its too good with lot of features and ease of integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy communication channel between the admin and user.

Pros

Ease of integration into website and customization of features. Easy installation and pre-loaded text fields, messages. Help text on every page and on every field.

Source: Capterra
 

Rodrigo from Lean Institute Brasil
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

It was very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

fast, easy to work - I really like to use it. We will check if buy in the future. I'd like to use in the future

Cons

in fact, We don't have so many things... I'd like to change faster when I stay offline/online, but I agree it depends on the internet connection.

Source: Capterra
 

Mike from Creative Subspace, LLC

October 2017

October 2017

Pro level chat for small web sites. Pretty straightforward with lots of extensibility features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy site integration. Professional look/feel with lots of add-on capabilities.
Useful audio & visual cue notifications.

Cons

Easy to accidentally close chat session when going to dashboard. Recommend a separate tab/window open just for chat session. Still not sure where to find the off-line messages.

Source: Capterra
 

Car from chancemotion

October 2017

October 2017

Great tool, easy to use and marvelous support.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Kindly ask me in 14 days after first experience.

Pros

Easy adaptable to CI, inviting for Web-visitors. Great "Bot-function"
I used this great tool in order to test it and very quickly I was invited to a phone conversation and got professional support. All questions have been answered and issues have been solved within shortest time. Thanks a lot for this.

Source: Capterra
 

Michael from owayo GmbH

October 2017

October 2017

Easy to get started, easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Possibility to organize a international team. Easy to get started. Many goog features and functionalities.

Cons

I would prefer a contract on a monthly base. We don't want to commit ourselves for a whole year.

Source: Capterra
 

alvaro from zapiens
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Thanks to userlike, we can manage answer the queries of our clients within our platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of implementation: They have tutorials about every way that you can use , and its explained step to step.

Cons

Onboarding could be better your first time. Copys is not very clear sometimes and could be difficult to understand its funcionality

Source: Capterra
 

András from ValorSolaris
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

It gives me what I need. I like the Free Plan, what is the best for my business at this stage.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to set up and configure the widget. I don't have to spend too much time to learn coding. The Chat Panel is very clear.

Cons

The Hungarian language isn't always correct. The ChatBot was not reacting when I answered 'Igen' instead of 'Yes'.

Source: Capterra
 

Till from Durststrecke GmbH

October 2017

October 2017

Great functionality, easy to use and very good availability.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It gives you a very fast and nice way to interact with your customers. Setting it up and binding it into your site is easy and looks professional. It's cool to have a lot of add-on possibilities to combine userlike with other tools you use. (We for example use JIRA and have integrated Userlike)

Cons

The binding of JIRA to Userlike is tough to configure for my subjective feeling. But as far as this works its a great help.

Source: Capterra
 


October 2017

October 2017

It had an easy instruction and the features of the product our company was interested in.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Nice interface and user layout. It is able to provide the needed information and allow customers to have a pleasant experience. The process and installation seemed to be easy.

Cons

Due to the open source location of the website - there was a problem in the installation of the code in the CMS. The customer service was helpful but unable to bring the issue to a solution and continue to pursue the opportunity. It was rather forgotten and let go.

Source: Capterra
 


October 2017

October 2017

Great Chat Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to handle, integration in Wordpress was no problem. We use Userlike for our customer service on our website and in our online-shop.

Source: Capterra
 

Steven from Micro Fitness

October 2017

October 2017

No real issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to interact with customers on the website. Multiple widget display options too.

Pros

Easy enough to get up and running with online support available. Good free option to trial as well with 1 user account.

Cons

The interface could be a bit better, particularly with the display section for historical chats but overall happy with product.

Source: Capterra
 

Nina from FITS
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Userlike is a neet and intelligent chat widget service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have just started using it...ask me again in six months.

Pros

The customer service is world class. Even the free version has countless features to get you started on the chat front.

Source: Capterra
 

Fredrik from etventure

October 2017

October 2017

great affordable tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

great frontend, a lot of options of of the box, looks great. easy to get started with the product = eas-of-use is very high. also the interface of the app looks really good, fun to use. nice with a lot of macros, although probably not so relevant for us. we are testing with a small number of users...

Cons

currently I am looking how to target the chat widget, to only display on certain URl, havent found that option. also I got stuck in the Chat Panel, not understanding how to get back to the dashboard.

Source: Capterra
 

Tariq from Baig und Brenzinger GbR

September 2017

September 2017

Realy great live chat for my Wordpress Blog

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Realy great live chat for my Wordpress Blog with a lot more features then most other chat Software.

Source: Capterra
 

Roman from internezzo AG

September 2017

September 2017

Easy and cool gui, great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

less calls and mail conversations, ad hoc support with userlike chats.

Pros

Slack Integration and TYPO3 Extension. Cool Website and great comparison of pricing-versions. Customizations possible.

Cons

OperatorHours-Management missing? Differences between widgets, rolles, operators and chat-windows not easy to understand at the beginning.

Source: Capterra
 

Isabel from The Yacht Group
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

User Friendly, Easy to Use, and plenty of leads!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More Leads

Pros

Its easier to reach our audience who is very busy and do not have time to make frequent phone calls.

Source: Capterra
 

Daniel from Media Falcon
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Great product, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the pre from before for the user when they try to contact me so I can have the info and offline message

Source: Capterra
 

simon from Newsquest
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Still testing but full of features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

as per review

Pros

Loads of functionality and good interface. Looks good and great tools to configure. I would recommend this product.

Cons

Time for changes to reflect on live
Inability to target multiple widgets but each at different pages or sections and having to use separate embed codes for each widget.
A tool to send notifications within the widget would be good - eg 'New feature added' - to tell our users about something

Source: Capterra
 

Werenfried from media contacts
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Worked great, also regarding implementation in WP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

simple and easy plug & play. Nice Styling options, fair price packages for premium. Client liked it from the beginning.

Cons

a bit confusing in the backend admin area. not so well described functionalities in the promo are of your site. would like to see all features right from the beginning.

Source: Capterra
 
 
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