Userlike Live Chat software


410 reviews(4.5/5)
410 reviews(4.5/5)

Userlike is a cloud-based live chat solution that can be integrated with existing websites, enabling real-time communication between customers, employees and internal team members. It offers various customization options that let companies match the look, feel and logic of live chat to their website.

Key features include a built-in chat panel, custom design templates, team management functionalities, custom chat behavior, feedbacks, chatbot and more. The solution offers unique data privacy options which customers can opt for to ensure their information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions from the visitors on websites, collects their questions and notifies the support team via Slack or email.The solution also provides reports and analytics that helps users to keep track of key metrics and KPIs.

Userlike offers services on a monthly subscription basis that includes support via phone and through an online knowledge base.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8

410 Reviews of Userlike Live Chat

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  • Franziska from Biehler Cycling

    Number of employees: 11-50 employees

    September 2018

    Get in touch with your customers

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    easy to use, easy personal contact to your customers

    Cons

    not enough customization for automatic answers

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Matthew from MotherStore

    Number of employees: 1 employee

    September 2018

    Very convenient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Works great, has a great set of free features

    Cons

    I thoroughly like it and have no complaints

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Game changing

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Live chat on your website really helps attract more people and sell more

    Cons

    The support team could be more helpful but overall happy

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Janne from Lujatalo Oy

    Number of employees: 1,001-5,000 employees

    September 2018

    Easy and smooth to use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like the Chat Bot :) it is funny extra!

    Cons

    So far nothing to hate. Easy to set up and use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Giovanni from JetApp GmbH

    Number of employees: 2-10 employees

    September 2018

    Best Chat Widget!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use Userlike Live Chat for supporting our customer to book own private Jet. Since we use Userlike we have more satisfied customers.

    Pros

    - Simple to ingrate
    - Simple and User-friendly Backend
    - 1 Chat & 1 Operator gratis forever

    Cons

    - Nothing until now
    - Maybe more operators for gratis version would not be bad

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jessica from Warmup

    Number of employees: 201-500 employees

    September 2018

    jessica

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and to understand all the functionnalities

    Cons

    Not easy to swipe between dashboard and chat panel

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jerome from jerodel

    Number of employees: 2-10 employees

    September 2018

    Great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We were looking for a way to talk with our customer and this software is really easy to understand and well created.

    Cons

    Unfortunatly, we are french and there is nobody to speak in french in case of injuries.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Marc from ateliernovo

    Number of employees: 1 employee

    September 2018

    Userlike 30 Days

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Ease of set-up of the software. Quick ramp-up

    Cons

    None at this stage and we will continue to monitor for improvements

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Uli from WerksRaeder24 GmbH

    Number of employees: 11-50 employees

    September 2018

    Easy and Cheap integration

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Integration for our magento2 based shop was really easy. It took about 10 minutes to figure out how we can integrate the chat and also how to handle it. Very good to have a first, fast and easy method to integrate a chat.

    Cons

    It would be great to have some more possibilties for customizing the chat also for the cheapter plans

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Elle from Chicago Public Media

    Number of employees: 51-200 employees

    August 2018

    Great for Customer experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to set up! Can chat with customers fast and efficiently.

    Cons

    Premium options are incredible however wish they were available at a lower cost.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Christian from maurer und sigl GmbH

    Number of employees: 201-500 employees

    August 2018

    Very good helpdesk application

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Almost everthing configurable with a modern design & look. Easy Website-Integration.

    Cons

    Sometimes a bit complicated for agents to understand how to work with it. Needs time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Alexander from Activistas Constructivos

    Number of employees: 2-10 employees

    August 2018

    UserLike perfect chat boot

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We open a easy channel to connect new people to our cause

    Pros

    Easy Config
    Easy Integration
    Have a good interface for desktop

    Cons

    Haven't a app for connect or admin from smartphone

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Satisfactory

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Overall functionalities, chat widget customisations (appearence, behavior, messages)

    Cons

    The features are quickly limited with the free account (chats or messages historical, notifications...)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Bernd from PRINTELIX.DE

    Number of employees: 2-10 employees

    August 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This Stoftware is very intuitive and simple to use.

    Cons

    There is no app for the chat panel. It will be better, if you get a push notic on your smartphone and can chat from every place, out of office.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Simon from Smagtron Magnettechnik GmbH

    Number of employees: 2-10 employees

    August 2018

    Nice live Chat Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We liked the flexibility of Userlike. We have a lot of possibilties to go online and to be available for our customers.

    Cons

    the complexity. There are so many features we just do not need.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Great usability

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall it is a great addition to our website.

    Pros

    It is easy to integrate and to use. The design is modern and the support is fast and competent.

    Cons

    pricing models and reduced functionality

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    A great plugin

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - easy to use even for a beginner
    - a lot of features

    Cons

    Unfortunately in the free version the usage is very limited.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Isaac from Torres Watch Co.

    Number of employees: 1 employee

    August 2018

    Great Value

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    great allows me to turn visitors into customers by immediately answering there questions

    Pros

    it offers a great free option that has lots of functionality

    Cons

    it's not as polished as their competitors

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • waleed from gebhardt ag

    Number of employees: 11-50 employees

    August 2018

    Userlike review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Super easy, easy to use. easy to integrate.

    Cons

    Cannot make it work with typo3, still investigating

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dawie from HealthInsite

    Number of employees: 51-200 employees

    August 2018

    Integration of Userlike Chat in iOS and Android App

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Works extremely well.

    Pros

    Integration was quick and easy into our hybrid app
    Chat is GDPR compliant

    Cons

    There is nothing that I didn't like. I struggled a bit to bind to the Done() function when initiating the chat.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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