Userlike Live Chat Software


 

Userlike is a cloud-based live chat solution that can be integrated with existing websites, enabling real-time communication between customers, employees and internal team members. It offers various customization options that let companies match the look, feel and logic of live chat to their website.

Key features include a built-in chat panel, custom design templates, team management functionalities, custom chat behavior, feedbacks, chatbot and more. The solution offers unique data privacy options which customers can opt for to ensure their information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions from the visitors on websites, collects their questions and notifies the support team via Slack or email.The solution also provides reports and analytics that helps users to keep track of key metrics and KPIs.

Userlike offers services on a monthly subscription basis that includes support via phone and through an online knowledge base.

 

Userlike Live Chat - Mobile view
 
  • Userlike Live Chat - Mobile view
    Mobile view
  • Userlike Live Chat - Offline mode
    Offline mode
  • Userlike Live Chat - Chat view
    Chat view
  • Userlike Live Chat - Analytics
    Analytics
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

370 Reviews of Userlike Live Chat

 

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Software Advice Reviews (10)
More Reviews (360)

Showing 1-10 of 10

Nathan from Inspiro Business Solutions
Specialty: Consulting

September 2015

September 2015

Superb Chat Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Clean interface, powerful features, and deep integrations.

Likes Least

Price is really it, but the power of the service is well worth it. Deeper slack integration for on the go support (when no one is "physically online" would be great. Or settings business hours where someone will respond.

Recommendations

Do free trials, and test with your team the people who would be using it. Do live tests!

 
 

Kathrin from Saphir Unternehmensberatung
Specialty: Education

September 2015

September 2015

It was really good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is easy to use and you can use it with the mobilephone.

Likes Least

The integration into iPhone is difficult but it works.

Recommendations

It must be easy to use and i need an iphone integration.

 
 

Derek from Taste Analytics
Specialty: Software / IT

September 2015

September 2015

Simpel to use. Good in accumulate feedback

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very easy to integrate with our service. It only take our engineering team a couple of minutes to integrate.

Likes Least

Not enough customization with trial version. Sometime the loading the view is a bit slow than expected.

Recommendations

It's been a great service. Don't have much to suggest currently

 
 

Ugo from JAPAN CONSULTING
Specialty: Other

September 2015

September 2015

Easy and handy module

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The easy way to start using it without any annoying server install and setup. The friendly and customizable interface is a nice point of this product.

Likes Least

The gap between the free account version and the premium one might be implemented with a smaller Team Premium or increase slightly the amount of free chats available for the free version, for small budget users.

Recommendations

To give it a try. Worth it. It's easy to setup and won't take much before start using it on your shop.

 
 

Victoria Elizabeth from Ambassador In Paradise Resort
Specialty: Hospitality / Travel

September 2015

September 2015

USERLIKE REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We could chat with our guest's directly from our main websites.

Likes Least

Sometimes when we have multiple accounts, I would want to make mine available on our live chat but I can't because the other accounts are also available. I may just don't know how to configure it but it was all good.

Recommendations

Just evaluate this according to what you have experienced.

 
 

Terrelle from UrBema LLC.
Specialty: Manufacturing

September 2015

September 2015

A Well Designed Online Chat Program for All Businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The user interface is very clean and easy to see what's going on when you log into the dashboard. The support appears to be very responsive. I got greeted immediately as soon as I signed up for the trail.

Likes Least

As far as the product, it is pretty sound, However, I think not having a help ticketing system built-in will hurt it's chances of really being a one-stop shop for a business' support.

Recommendations

Adding support for other Social Media platforms like Instagram would put it ahead of the competition. Adding a queuing notification on the chat window while the visitor are waiting to be served is really helpful and would help users from getting discouraged if they need to wait a while longer than expected. Definitely, implement some sort of Ticket or Knowledge base portal for the chat. Chat is great as a standalone product, but ultimately, visitors come to receive information and get answers to their questions. Without this function, the product remains limited in terms of it usefulness to serious Enterprise or businesses that need more than a chat program.

 
 

Anthony from www.gulvhallen.no
Specialty: Retail

September 2015

September 2015

Review Userlike Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

We enjoyed the simplicity of integrating it and using it. The Userlike Chat function has made meeting our customers on a more personal level easier. It also helps that we have great tools to choose from when it comes to how to approach the visitors on our website. The no nonsense approach Userlike has is very satisfying.

Likes Least

When we update the proactive function(behaviour function) it takes a minute or so before it gets updated, but this is on very rare occasions.

Recommendations

Simplicity and function. If you need to test out a chat I recommend Userlike Live Chat

 
 

Bradley from Flying Fish Properties
Specialty: Real Estate

September 2015

September 2015

Impressive technology and service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use and does exactly what it says on the tin.

Likes Least

Cost, but that's a predictable dislike. The initial setup was a bit tricky but I got there in the end.

Recommendations

Free trial period so nothing to lose. We've learnt that it's a good facility to make available on any website.

 
 

Christian from Diözese Graz-Seckau
Specialty: Other services

September 2015

September 2015

Great product. Quick setup, works fine.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy implementation in our website. Great support from userlike when questions popped up. The tool was set up in about 2 hours and worked instantly.

Likes Least

Nothing so far. We did not have any trouble entering userlike-code in our website and it worked from the beginning.

Recommendations

If you want to stay in contact with your customers, you should take a closer look at userlike. Easy to intergrate in every website.

 
 

Andrea from enduu e.K.
Specialty: Pharmaceuticals

September 2015

September 2015

Easy to use and realy cool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I realy liked the configuration, easy and simple to setup

Likes Least

Seriously, there is nothing I can complain about, everything was well understandable for us. a perfect fit!

Recommendations

Go with Userlike! Just be sure that you have enough website visitors ;-) And don't expect too many Users to chat with you...

 
 
 
Showing 1-20 of 360

Alexander from SDS
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great and easy way to interact live with your costumers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy and quick support to the costumer

Pros

easy setup
easy implementation of the code into our Wordpress Projects
easy customization
quick support

Cons

It seems that the trial version doesn't support the analytics function. Otherwise i didn't had any trouble using this software

Review Source: Capterra
 


July 2018

July 2018

I really love this chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the support is really fast and they are so kind, the design is beautiful and I think it´s realy easy to use.

Cons

in this moment I´ve change some things about the chat, like new fields and lenguage, but when I put the code into my page, it doesn´t show the changes i´ve done.

Review Source: Capterra
 

Michael from Alfa GmbH
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Easy to use Chat-Tool with many useful features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Many ;-)

Pros

It's easy to use.
The Support answers after a few seconds if you have some questions.
The design is nice-

Cons

None at this time. We use this software for less than 2 Months. Maybe i will find something in future.

Review Source: Capterra
 

Jose from Meganimal
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Good overall experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities;

Cons

Some incorrect translations; Not so easy to "learn" in 5 min - many functionalities - difficult to find where is what; Only anual subscription available;

Review Source: Capterra
 

Ulrike from Gleich Aluminium
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

The chat tool is easy to get familiar with. It was the best of our test of different chat tools.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A better direct communication to our customers.

Pros

good explained help functions, german support, chat monitoring, offline chat message, good customizing of the appearance of the chat window

Cons

should have better live analysis functions, it is a problem, when you close unfortunately the window during the chat because the chat is over then

Review Source: Capterra
 

Omosuyii from PairLab
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

The best helpdesk solution I have admnistered

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the modern look and feel which User like presents our support agent and customers alike.
Alongside the level of efficiency it provides my team. By leveraging on Userlike chat macros ,our agents are able to communicate with up to ten different customers at the same time : saving us time and money in the process.
It is easy to setup and the introduction of the Userlike chatbot(Chat Butler) last year,has improved the efficiency of support we give to customers.Allowing support agents just focus on complex customer queries ,leaving Chat Butler to tackle simple enquiries made by customers.

Cons

Inability to use Userlike on the fly due to its lack of a native smartphone app. We do improvise by making use of Android Tablets,however there will always be a difference between accessing Userlike web on tablet and accessing it via a dedicated mobile app.

Review Source: GetApp
 


July 2018

July 2018

Simple solution for web based chat with customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We used this software briefly to provide customer service via chat on our website. It was simple to use, easy to design with an updated look to match the look and feel of our existing website. The price is competitive.

Cons

This product does not work if you want a solution that will tie in your chat with your email responses. For us it was most important to have a chat solution that we could simultaneously respond to email inquiries as well as chat inquiries.

Review Source: Capterra
 

Gerald from Iventa
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Absolute positive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Possibility of interaction on website

Pros

I like the useability most, it´s also easy to set up which allows to run your chat within minutes. Furthermore it has possibility of customizing.

Cons

We had to adapt our word press theme to make the offline form working. After that it was running without any problems.

Review Source: Capterra
 

Oscar from Spectranet Limited
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Impressive customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Userlike provides my team with analytical insights about our website traffic which our sales and marketing and product design departments have found very useful over the years.While also providing us with great support on every occasion when we have needed an helping hand with the Userlike program. I particularly will commend the selflessness of Timoor and Mara of the Userlike support team , who have at times gone out of their way ,just to ensure we get the best experience using Userlike.

Cons

New agents we introduce to Userlike , take almost a week to fully figure out the navigation of this program and this is a pointer that it isn't an intuitive customer support program to use. Userlike's user interface must be re-engineered for the best experience for helpdesk agents.

Review Source: Capterra
 

James from GDT

June 2018

June 2018

very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ease of use, its so ismple to use that its hard to fault anything to do with it.
Its very easy to get to grips with.

Cons

need more detailed info e.g referral source from adwords - also, could use sending chat requests TO users on a page.

Review Source: Capterra
 

Abimbola from IROKO Partners Limited
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Effective but a mobile app is a must.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively.
User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed.
User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period.

Cons

Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends).
However this isn't the case,as I must be on sit with my pc whenever I am to use User like.

Review Source: Capterra
 

Naomi from First City Monument Bank Limited
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

With Userlike ,we communicate with customers wherever they deem convenient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Userlike provides myself and the customer care team in my organization with an effective and simplified channel to communicate with clients ,partners and customers. The Userlike support always been ever helpful towards making our experience with this solution as beautiful as possible.
Userlike makes our customers feel at home whenever they have to communicate with us ,as they are able to communicate with my organizations support cast across their favorite chat platform ; be it Telegram ,Facebook messenger or Whatsapp messanger.

Cons

Lack of a native Android app. to ease the communication process for my organizations customer service department. It is impossible thinking in a mobile first world , Userlike is banking on a mobile compatible website for chat as against a smartphone app.

Review Source: Capterra
 


June 2018

June 2018

Very User friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Thanks

Pros

This is so smart and a good way to communicate in my business we really need something like for the business to keep going. All good and very easy to manage

Cons

Nothing so far it so consistent when it comes to its' nature. Please keep it up. And i am planning to use it for all of my life.

Review Source: Capterra
 

Sofiane from SMi Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Very intuitive and really easy to use. The features are complete and the interface very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Many things: provide a quick response to our Clients, our Users, assist them in live, understand their navigation and their needs in real time etc.

Pros

The great ease to configure the widget with a possibility to customize it in Team mode. The simultaneous discussion of 10 chats per operator is very appreciated to be present all the time. The shortcuts and the information in the chat panel are very useful to optimize the discussion.

Cons

Some small ergonomic points in the chat panel (the chat window is not in full page) and the information on the right that opens automatically even if we close them. Missing the ability to recognize the Customers who are connected to their space on our shop, impossible to identify them automatically...

Review Source: Capterra
 

Lucas from FortniteGermanyTS3 GbR
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Easy to use. I like this addon.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Get in touch with Customers

Pros

I really love the Chat Butler and the 24/7 Support of the Chat Butler. I also like the chat panel, I love the design and the friendly UI.

Cons

The settings, the settings are too difficult to handle. But I think they are necessary. But I like the settings.

Review Source: Capterra
 

Sven from zdreicom

June 2018

June 2018

Looks clean and modern

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are still in the evaluation phase

Pros

The tool was easy to implement on our website and pretty much worked out of the box. We at zdreicom like the look and feel.

Cons

We didn't figure out some details, like how to activate sound for incoming messages, how to configure that the incoming messages are sent by mail for example yet and we didn't manage to contact the support yet.

Review Source: Capterra
 

Chrisian B. from www.christian-b-rahe.de

June 2018

June 2018

very good service, good features (waiting for app to answer easily via mobile)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

well customizible even with German dashboard, a lot features, fun to use, DSVGO compatible (very importend in Germany)

Cons

missing an app for easy use while travelling, some modifications are hard to find, so I needed support (connection to slack), texts for DSVGO aren't complete (but got an answer from support)

Review Source: Capterra
 

Thorsten from GUNSAILS

May 2018

May 2018

Great Chat Sorftware with a lot of features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

customer value

Pros

Many many features... Very easy to install on any platform. CMS or Magento, takes less then 5 minutes and you are ready to chat. Nice frontend, easy to use for your webvisitors...

Cons

We are currently in test period... Up to now nothing to complain... Maybe too many features we don´t need up to now. But who knows, maybe we need them in future...

Review Source: Capterra
 

Marcel from null-bar
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Amazingly easy to work with!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More Customer interactions
Higher Conversion rate
Fast and easy support for our potential customers

Pros

Awesome functionality
Easy to setup
Highly customizable
Easy to use
Perfekt use of roles and support topics*

* We have a wide range of support topics within our online shop and due to the possibility to assign different operators skills and roles, it's easy to get directly to the right operator!

Cons

To be honest, theres nothing negative to say about. If you got a problem or looking for a solution and cant find it, theres always a nice guy on the Customersupport livechat who will give you the right answers in a very short time

Review Source: Capterra
 

Nikolaos from MEDIPASS
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

I am using LiveChat for sales and support with ease.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It is a value for money solution with simple and elegant design.The apps for windows and android are very helpful

Cons

It could be better in terms of settings. For example you can not set the chat as a bar on desktop and as a circle on mobile.

Review Source: Capterra
 
 
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