--- title: "Ushur Software Reviews, Demo & Pricing - 2026" description: "Review of Ushur Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/ushur-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Ushur Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/workflow/ushur-profile/reviews/) # Ushur Review From $1,000/month 1 plan Wondering if Ushur is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Ushur 4.5 [(31)](https://www.softwareadvice.com/workflow/ushur-profile/reviews/) Pricing Starting at $1,000.00 per user per month ### About Ushur Ushur is an AI-enabled customer experience automation platform that has been purpose-built to intelligently automate entire customer journeys. With Ushur, you can deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement. Built on a no-code, cloud-native, SaaS platform that combines conversational automation and knowledge work automation into one complete solution, Ushur is the first system of intelligence that completes every step of your customer experience, from Micro-engagements to entire customer journeys. Ushur’s customer experience automation solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum and more. Do you work for Ushur? [Manage this product listing](https://www.g2.com/products/ushur/claim_requests/new?auto=true) Wondering if Ushur is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Ushur User Interface ## Popular Ushur Alternatives Main Product Ushur 4.5 [(31)](https://www.softwareadvice.com/workflow/ushur-profile/reviews/) Ratings Breakdown - 4.23Ease of use - 4.39Value for money - 4.93Customer support - 4.45Functionality Pricing Starting at $1000.00 per month Get Price Alternative Product [Generative Studio X by OneReach.ai](https://www.softwareadvice.com/live-chat/onereach-profile/) 4.0 [(2)](https://www.softwareadvice.com/live-chat/onereach-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 4.50Functionality Pricing Available upon request Get Price Alternative Product [CogniAgent](https://www.softwareadvice.com/product/530508-CogniAgent/) No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Available upon request Get Price Alternative Product [Inxide](https://www.softwareadvice.com/call-center/inx-app-profile/) 4.6 [(10)](https://www.softwareadvice.com/call-center/inx-app-profile/#reviews) Ratings Breakdown - 4.30Ease of use - 4.43Value for money - 4.60Customer support - 4.30Functionality Pricing Starting at €0.80 per month Get Price Alternative Product [Capacity](https://www.softwareadvice.com/artificial-intelligence/capacity-profile/) 4.5 [(14)](https://www.softwareadvice.com/artificial-intelligence/capacity-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.22Value for money - 4.58Customer support - 4.07Functionality Pricing Starting at $25000.00 per year Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price ## Ushur Pricing and Plans Starting price: $1,000.00 per month Free Trial Free Version Basic $1,000.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Ushur Features - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Ushur AI/Machine Learning API Autoresponders Business Process Automation Chatbot Code-free Development Communication Management Multi-Channel Communication Multi-Language Natural Language Processing No-Code Reporting/Analytics Speech Recognition Third-Party Integrations Workflow Configuration ## Ushur Integrations Salesforce Sales Cloud Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review Slack Integration rated undefined from -1 review JIRA Service Management Integration rated undefined from -1 review Dropbox Integration rated undefined from -1 review Five9 Integration rated undefined from -1 review See all 10 integrations ## Ushur User Reviews ## Ushur customer ratings - Overall rating: 4.5/5 - Total reviews: 31 ### Rating distribution - 5 stars: 19 reviews (61%) - 4 stars: 10 reviews (32%) - 3 stars: 1 reviews (3%) - 2 stars: 1 reviews (3%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.4/5 - Customer support: 4.9/5 - Functionality: 4.5/5 --- ### Excellent Support Staff - Overall rating: 5/5 - Reviewer: Arbaaz K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Exceptionally dedicated support staff, and are willing to help and support. Easy to use product and powerful platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A vendor with a dedicated support team that goes above and beyond to help you solve business problem with there tool. Ashwin has been a pleasure to work with and signifies the culture and value of overall organization. Customer FIRST. The tool are easy to use once you get a hang of it and we will look forward to harness the full capability of this platform in near future. #### Cons Feedback to improvise has been provided and it already worked and an be expected to be integrated near future. Not a con but more of area of improvisation will be Timezone for DND should not be confined to one time zone especially if you are national carrier like us. It is not a show stopper, but will help for better user experience #### Vendor response Thank you for your feedback Arbaaz. Based on your feedback we added a new feature in Q2 2021 release to manage DND across multiple timezones and based on user timezone. We hope you are finding this enhancement useful. Replied January 2022 --- ### Great product for communicating with employees; many accessible features within the platform - Overall rating: 4/5 - Reviewer: Courtney G. - Verified reviewer: Yes - Industry: Insurance - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Great customer service and onboarding team! Very helpful, demonstrative and will negate any issues you may run into and correct those issues in a timely manner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Capabilities within the platform (image, video, short link, analytics, etc.) #### Cons I don't have any dislikes at the time. Thank you. #### Reasons for choosing Ushur Corporate contract already established with Ushur --- ### Ushur Review - Overall rating: 3/5 - Reviewer: Raja A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall this first experience with this tool and I we feel we can utilize this tool more than #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to customize messages and link to Salesforce #### Cons Some features are not available yet like adding new variables and will need to see how it handles high volume of messages. --- ### AW Ushur review - Overall rating: 5/5 - Reviewer: Allister W. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Absolutely love working with ushur. I want to become an expert using this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration with other applications and easy workflow modules. Quick solution releases can be done. #### Cons Require more options to configure font style and types that is suitable to business requirements. --- ### Ushur Text - Overall rating: 5/5 - Reviewer: Catherine E. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Fantastic - Gives us another avenue to reach our members #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The team that helps us. They are outstanding and always very quick to respond. Also, they can advise which numbers are cell number and we do not have that information #### Cons We can't tell which members have clicked to call us so if we want to send a reminder we don't know who responded --- ### USHUR is wonderful to work with - Overall rating: 5/5 - Reviewer: Karon H. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered I can not say enough praise for the team that we worked with for our initial implementation. They were extremely helpful and knowledgeable about our business and the application we used. IT was one of the best vendor experiences I have had in 30 years of performing BA projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The dashboard is extremely user friendly allowing set up to be simple and uncomplicated #### Cons Nothing! This is a wonderful software to use and the enhancements they make regularly are also useful. #### Reasons for choosing Ushur The overhead for set up of pen Choice was the biggest impact. Ushur was so simple. --- ### Ushur Auto Scheduling - Overall rating: 5/5 - Reviewer: Eddie L. - Verified reviewer: Yes - Industry: Building Materials - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Reaching a customer by phone after they have filled out a lead form was challenging. Ushur has helped streamline our process of booking consultations. Lead to appointment conversion has increased due to Ushur. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Auto Scheduling for our business is a must have and the Ushur software has fulfilled that need. #### Cons Some of the integration with salesforce has been glichy. Not being able to alternate between resources for scheduling. ie one specific resource always gets the first appointment in the available time slot. --- ### Ushur Review - Overall rating: 4/5 - Reviewer: Joshua R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive, 8/10. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Allows me to complete mass communication, with smart features. Very quick and easy to do. Can create a Ushur in minutes and have it being production ready in 30 minutes. Can train non-developers with ease to use. #### Cons Can have some bugs. But customer support does out weigh this. --- ### Business Analyst - Overall rating: 5/5 - Reviewer: Luca M. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered It has been a truly great. Easy onboarding, amazing training and the team is always willing to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use of the system, I don't have to be a developer to build simple easy to use workflows. #### Cons I can say that i have found to many cons with Ushur. The only really one is not having enough time to build them. --- ### AI is the way - Overall rating: 5/5 - Reviewer: Jelle D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience is good. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I really like the idea behind Ushur, working with a trained AI. The UI is simple and easy to use, it didn't have any bugs as far as I experienced. Ushur made it possible to put my customer first. #### Cons It can take a certain amount of skill to be able to configure Ushur exactly how you want. --- Showing 1 - 10 of 31 Reviews [See All Reviews](https://www.softwareadvice.com/workflow/ushur-profile/reviews/) ## Ushur Popular Comparisons [Microsoft Power Automate vs Ushur](https://www.softwareadvice.com/robotic-process-automation/microsoft-power-automate-profile/vs/ushur/) ## Other Top Recommended Customer Support Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **3** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **2** times [eGain Suite](https://www.softwareadvice.com/customer-experience/egain-suite-profile/) **0.0** (0) Recently recommended **2** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3494) Recently recommended **0** times Stuck Between Options? 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