--- title: "Vanillasoft Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Vanillasoft. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Vanillasoft is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/vanilla-soft-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Vanillasoft](https://www.softwareadvice.com/crm/vanilla-soft-profile/) / Vanillasoft Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/vanilla-soft-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/vanilla-soft-profile/alternatives/) # Vanillasoft User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 233 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 162 reviews (70%) - 4 stars: 56 reviews (24%) - 3 stars: 9 reviews (4%) - 2 stars: 3 reviews (1%) - 1 star: 3 reviews (1%) ### Most mentioned pros - The queue-based dialing system keeps callers moving efficiently between prospects and eliminates downtime, which helps maintain strong dial rates throughout shifts. - I can collect extensive data from each call and make changes on the fly, a feature that is both incredible and priceless. - Managing a phonathon requires balancing efficiency, caller training, and donor engagement, and VanillaSoft supports all three well. ### Most mentioned cons - The overall cost of using both platforms can add up for growing teams, and response times from support can occasionally be slower than ideal when urgent issues arise, which may impact operations - If I have multiple people texting me, when a new message comes in, the other message fully disappears and if I'm not paying attention, my message is now being sent to someone that it has NOTHING to do with. - You also can't use emojis, can't send or receive photos in texts, and can't preview email responses. ## Vanillasoft customer reviews Showing reviews 1-25 of 233 (page 1). ### Vanilla Soft is good, but needs a little bit of improvement - Overall rating: 4/5 - Reviewer: Roy N. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with VanillaSoft was solid. It was easy to learn, and the workflow kept me organized throughout the day. I liked how it helped me stay on top of follow-ups without having to juggle multiple tools. There were a few limitations, like the lack of call recordings, but overall, it made the outreach process smoother and more efficient. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about VanillaSoft is how easy it was to use and how clear the reporting tools were. It made tracking call activity, conversions, and agent performance straightforward, which helped us make better decisions. The real-time dashboards were especially helpful during fast-paced campaigns. #### Cons What I liked least about VanillaSoft is that calls weren't automatically recorded, which made it harder to review conversations or provide coaching. Having to rely on manual notes sometimes led to missed details or inconsistencies. A built-in call recording feature would’ve been a big help for quality assurance and training. #### Reasons for switching to Vanillasoft ChatGPT said: Needed a more structured call workflow --- ### Exceptional Call Center management System and support team - Overall rating: 5/5 - Reviewer: Theresa G. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We implemented this project over a year ago, and I managed to get it up and running in a record three months. While such a quick turnaround is not typically recommended, the phenomenal support team played a crucial role in navigating the bumps associated with this rapid upstart. As someone entirely new to such a robust system, I anticipated a learning curve, but the grace and expertise demonstrated by the support team made all the difference. They walked me through each step, showcasing their deep understanding of the system's capabilities. Their advice was insightful, providing guidance on what would work best in our specific context, which has proven invaluable. The system itself is outstanding. Its seamless integration with our existing systems has significantly reduced human error from constant data entry. I can collect extensive data from each call and make changes on the fly, a feature that is both incredible and priceless. Moreover, the capability to provide real-time updates to our officers and team regarding constituents has transformed our workflow. Overall, this communication system, bolstered by an exceptional support team, has proven to be a game-changer for our organization. I highly recommend it to others seeking to enhance their communication and data management processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been utilizing the Vanilla soft system that integrates various functionality, and I could not be more pleased with its performance. The usability is exceptional, not only for backend operations but also for the user interface, making it easy to navigate and manage constituents. The ability to text, leave voicemails, and send emails seamlessly enhances interaction quality. The system supports both auto-dialing and manual dialing, allowing for versatility depending on the situation. What stands out most is how streamlined it makes tracking interactions—the process feels seamless and natural for both the user and the constituent. After each call, I can easily capture necessary data, which is automatically updated in each constituent's file. This feature ensures that I always have access to the most current information without the hassle of manual entries. Overall, this system significantly enhances my communication efforts, making my interactions efficient and effective. I highly recommend it to anyone looking to improve their client engagement experience. #### Cons The only issue I really have is our user error it is not always intuitive if you are not trained on the system, but it is such a robust system that it makes sense that it is not super easy without support, but we have an amazing support team #### Reasons for choosing Vanillasoft User autonomy, vanilla soft offered the most reliable and robust product for the price and support that did not give us hours or time limit with cost. #### Reasons for switching to Vanillasoft More effective and cost-effective, this robust system allows us to be autonomous and not rely on the product company to run our system or manage our data. #### Vendor response Hi Theresa - thank you so much for your review! All of that detail is fantastic, thank you! :) I am so glad that Vanillasoft is helping you and your team manage your constituent engagement, outreach and interaction with them, and data capture - just what we are hoping for. We think our support team is great too - I am sure you are, but just in case, do check out the knowledge base that has a lot of videos and content that might help before you get on the phone. Replied December 2025 --- ### Appointment Setting & Prospect Management for the professional - Overall rating: 5/5 - Reviewer: Melissa A. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used unspecified for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Responsive and knowledgeable internal customer support and top notch staff interactions. Google calendar integration allows you to set appointments with confidence that the representative (external agent) will be available for them! Automatic timezone allocation for prospect records which allows appointments to be set for representatives who operate nationwide with no manual accounting for timezone needed; the software is nearly goof proof in calendaring considerations. Unlimited projects allowed and robust customization ensures that every project/marketing campaign is uniquely set up to meet your company or client's needs. I really appreciate the ability to customize result codes and the fact that you are not regulated to rigid categories or outcome processes. Each result can trigger multiple functions and this gives the administrator the power to control and maintain appropriate routing of prospects with minimal user effort. A decent dashboard system and intuitive reporting creation. #### Cons My top complaint has to be with the WYSIWYG editor for scripts and email templates, it is sufficient. However, in the NEW VS interface pasting text with from Google Docs or Word invariably produces an error (complete hang on selecting that script, only fixable by reverting to previous version interface) if the document was over a page long, unless pasted as plain text. Even if the original document has all formatting removed prior to copying. I would greatly appreciate a fix for this and support for pasting simple formatting options without errors. --- ### I LOVE VANILLA SOFT!!! - Overall rating: 5/5 - Reviewer: Teayaka J. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very satisfied! I can't imagine running my business without it. My organization and contacting more leads and being more efficient and thorough. Also the building rapport and keeping notes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How smooth and easy everything and the customer service is literally top notch!! I love being able to view each lead easily by uploading a CSV and comment on it. Also the being able to customize the result codes. Just so much to love about it! #### Cons I can't easy pull reports and look at list of leads at a time. Being able to merge duplicate leads. That's really the only thing I can think of. #### Reasons for choosing Vanillasoft All the features and in being all inclusive with managing and dialing. #### Vendor response Hi Teayaka - thanks so much for taking the time to write a review! Doing reports is hard - totally get you - I believe our customer success team can help in additional ways if you have not spoken to them directly. Start with Vannillasoft.com/support and they can dig into things with you if you have not already. Replied February 2026 --- ### Comprehensive lead management with lots of extras - Overall rating: 5/5 - Reviewer: Kevin H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. The interface and management aspects are great and love the cadences. Reporting is excellent and much better than any other system I've used. (It is why I switched.) Highly recommended. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Comprehensive CRM with lots of features and many I haven't even got to. Easy to set-up and get going, but lots of depth to smooth the lead management process. Love the reporting and I haven't scratched the surface of what it can do. #### Cons Nothing specific, but it is not as intuitive as other systems I've used, but once I was trained up it is easy to manage and use. #### Reasons for choosing Vanillasoft Reporting was exactly what we need for management. #### Reasons for switching to Vanillasoft Management and reporting capabilities are far superior with VanillaSoft. #### Vendor response Hi Kevin - glad you are having a good experience with Vanillasoft! We love the lead management and process and reporting as well. :) Replied December 2025 --- ### Effective As A Dialer, Could Be More Effective With A Couple Add Ons - Overall rating: 3/5 - Reviewer: Molly C. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VanillaSoft is an effective tool as a simple dialer. It would be even more effective if there was a CRM built in and a way to upload multiple phone numbers and email addresses for each lead so that the user can text and email multiple numbers and addresses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I appreciate the effectiveness of VanillaSoft as a dialer system. I can easily move through leads. It is simple and easy to use. #### Cons It is not easy to see where you are in a group of leads. It would be more effective if there were some type of CRM built in. Also, I would absolutely LOVE to be able to text more than one number for the same contact. I have looked into and used other platforms because I often have leads who have multiple cell numbers and I have to text them all. So, currently I have to duplicate my leads w/ a different phone number for each contact so that I can text each phone number. Same with emails. #### Reasons for switching to Vanillasoft I started with Vanilla Soft, switched to GoHighLevel and am considering switching back to VS due to some issues w/ GHL and their ATP approval. Everything else about GHL is on point. Campaign management, customization, lead organization, reports and analytics. Those are all things VS is missing and why I switched to GHL. --- ### Satisfied VS Caller & Admin - Overall rating: 5/5 - Reviewer: Elma T. - Verified reviewer: Yes - Industry: Government Relations - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. With the right amount of training, guidance, and hands-on practice, I believe navigating the back end will become much easier for me. I also appreciate the availability of both online and phone support—it’s reassuring to know help is accessible when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros VanillaSoft CRM is user-friendly and intuitive for callers. The technical support team is accommodating, responsive, and always helpful. #### Cons Additional training on the admin side—particularly the back-end—is needed. I find the Contact Management section, especially the Queries feature, challenging to understand. #### Reasons for choosing Vanillasoft The availability of both Progressive and Preview dialing. I also like the ease of sending SMS and Emails --- ### Making tasks simple. - Overall rating: 5/5 - Reviewer: Jayson C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very happy with this platform. I can see that if and when I need VS support, they will be there to help. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Quick and Convenient.... When I am looking for support, I am always given my answers very quick and clear. #### Cons I have not experienced an difficulties at this time. I have not been using VS for a long time, but so far it is nice. #### Reasons for switching to Vanillasoft To pursue a better product and use its daily functions. --- ### Overall Experience - Overall rating: 5/5 - Reviewer: Karan K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Vanilla Soft from the past and now is great. I haven't ran into any issues. I just like how convenient it is. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about VanillaSoft is the easy to use CRM. Everything is self-explanatory. If any issues occur Customer Support is on it right away. #### Cons While Vanillasoft has helpful tools, I struggled with slow responsiveness and limited customization in key features #### Reasons for switching to Vanillasoft I made the switch as the company no longer uses ringy. --- ### Good with improvements needed - Overall rating: 3/5 - Reviewer: Marcus R. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would say it was fair. I don't think the system we got was fully functional and we rushed it out but it wasn't bad. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The texting function with the clients and the pick up rate for out bounding clients which was far above other services. #### Cons The system seemed clunky at times. Screens would stop loading, wouldn't load all sections. It at times hindered our employees. #### Reasons for switching to Vanillasoft Voip costs on vici were very high and this was meant to have better functions. #### Vendor response Hi Marcus Sorry to hear that things didn't go right with your roll-out. Have you been in touch with your customer success rep to get sorted out? https://vanillasoft.com/support Replied November 2025 --- ### Gets the job done! - Overall rating: 5/5 - Reviewer: Kayla J. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Provides many useful features, adaptable to the needs of our call center. #### Cons Callers can't do assigned callbacks unless they are assigned to that specific project. #### Reasons for switching to Vanillasoft I don't recall the particular reason for the switch. --- ### Great potential! - Overall rating: 4/5 - Reviewer: Franchesca V. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it was rolled out too late in the year - too close to AEP/OE. I need to re-do the trainings after AEP/OE to get more proficient and use it as intended, and I do think it will keep me very organized and on top of my book. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the functions and the email drip campaigns will be very helpful in the coming year. I do also like the client reporting options. #### Cons It is pretty complicated to use. It takes a lot of time training and watching and re-watching videos, and since it was rolled out pretty close to AEP/OE, I have not had time to master it yet. --- ### Vanillasoft review - Overall rating: 5/5 - Reviewer: Casey P. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Vanillasoft has been great for the most part. So far, I haven't had any issues with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All of the features of VanillaSoft. The customer support. The ability to email and create your own emails. #### Cons The cost! The tracking isn't always correct, and the amount of time on the phone calls are never correct. #### Vendor response Hi Casey - thanks for the review. Sorry to hear that the tracking and logging isn't quite right. Have you got that sorted out with the support team? https://vanillasoft.com/support Replied November 2025 --- ### I recommend Vanilla soft to others - Overall rating: 5/5 - Reviewer: Gabrielle B. - Verified reviewer: Yes - Industry: Insurance - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Vanilla Soft provides hundreds of leads and helps me get in touch with leads in a timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Service is very helpful, I can call them and get them on the phone easily and they offer clear communication. I get great leads and its very valuable. #### Cons Sometimes there are technical issues or delays that keeps me from getting the leads in a timely manner. --- ### I love VanillaSoft - Overall rating: 5/5 - Reviewer: Stephen S. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VanillaSoft’s automations and call routing boost efficiency, but the clunky email builder hinders email design. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Email/SMS automations save time. Queue-based call routing prioritizes hot leads, boosts sales efficiency. #### Cons Email builder is clunky, lacks customization. Outdated interface frustrates quick, professional email design. --- ### Vanilla Rules - Overall rating: 5/5 - Reviewer: Alexis M. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Overall, it’s been a great sales system to use. I’ve been able to reach a lot of potential clients, the system is very user friendly and the customer support has been quick, polite and responsive. #### Cons Too frequently the phone system is trying to activate and it takes a bit for me to be able to move on to the next lead. #### Vendor response Hi Alexis - thanks for your review! We are glad to hear that Vanillasoft has been a great sales system for you to use to reach your clients. Curious about it taking a while to move onto the next record. Have you talked to our support team about that? https://vanillasoft.com/support Replied December 2025 --- ### Unbelievable experience - Overall rating: 5/5 - Reviewer: Barry S. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think it was amazing experience with the team members to set up the platform and get everything rolling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The lead flow and how it gives the Right at the right time. So my Salesman can perform the best. And sell the most. #### Cons The inability to customize my own buttons and colors. I like different integrations, and I like colors specifically to help understand the buttons. --- ### VanillaSoft Platform - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very useful too and helps streamline business. Has seemingly done a good job of eliminating duplicate lead submissions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use. Very user friendly. You can look up certain KPI metrics throughout the day to ensure you are meeting goals #### Cons Will often have a significant lag at certain points in the day. The CRM portion where you can look back at previous calls only goes back to the prior day --- ### i love vanilla soft - Overall rating: 5/5 - Reviewer: joshua p. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with vanilla soft was absolutely phenomenal. i will continue to use it and recommend to friends. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like vanilla soft because it was super duper easy to use and helped me organize all of my leads easily. #### Cons I think it's a bit expensive and should have sms texting included in the base price. It would be better. --- ### upgrade your voip - Overall rating: 4/5 - Reviewer: jorge d. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 8/10 positive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros fast reliable support #### Cons voip lines are not mobile unlike ring central or other apps where you can use it anywhere. #### Reasons for choosing Vanillasoft call center friendly and efficient --- ### Always there - Overall rating: 5/5 - Reviewer: Morris g. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great Experience. Always there when you need them. us easier schedules to follow up and convert prospect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great Product. Love the crm , callback, result option. It is all on one screen and gives us easier schedules to follow up and convert prospect. #### Cons Very Very rare its a little slow but that's common with software. there isn't anything I don't like about Vanillasoft. A Great Product --- ### Great First Impression - Overall rating: 5/5 - Reviewer: Andrew T. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Pleasant experience, overall. From ease of use to rockstar Customer Support Representatives, my overall experience has been nothing but positive! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vanillasoft has a clean design and straight forward interface that is easy to learn and customize to our needs. What I love, so far, has been the Customer Support experience. Not only were the CSRs helpful, but extremely kind and pleasant to interact with! Well done Vanillasoft Team! #### Cons No complaints, yet! One concern some may have might be the older style design, I don't know, but that's just a guess. --- ### Why did we wait so long - Overall rating: 5/5 - Reviewer: Mike N. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall VS mackes it so easy to connect with new leads. I can turn new leads into clients with the touch of a computer key #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vanillasoft makes day to day activities so much easier and so efficient. Projects that used to take all day are done automatically #### Cons Biggest regret is not getting VS sooner. VS takes the sales experience to a new level with its ease of use --- ### Great Experience! - Overall rating: 5/5 - Reviewer: Valery C. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how fast I was assigned an agent to help with my issue. It was quickly resolved and they were also able to find my account and pin point what needed to be done in a short amount of time. #### Cons There’s nothing in particular that I dislike, but the way in which a phone number is assigned and reassigned—while connecting to VS connect— could be a little more streamlined. --- ### Chelsey Nicole Barnett review - Overall rating: 3/5 - Reviewer: Chelsey B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customizable features are nice, but tech support is sometimes lacking. I am fairly new to using the software so am looking forward to becoming more efficient. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Makes dialing faster when working correctly, makes multitasking easier, ability to input information quickly vs. writing. #### Cons Some support staff weren't able to help. I was disappointed when issues were blamed on my computer specs and took my computer in to be evaluated and found that not to be the case. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/vanilla-soft-profile/reviews/?page=2) --- Vanillasoft Reviews, Pros and Cons - 2026 Software Advice