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> Reviews of Vanillasoft. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Vanillasoft is a good fit for you!

Source: https://www.softwareadvice.com/crm/vanilla-soft-profile/reviews

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Vanillasoft Reviews

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[Overview](https://www.softwareadvice.com/crm/vanilla-soft-profile/)

Reviews

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# Vanillasoft Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(162)

4

(56)

3

(9)

2

(3)

1

(3)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.5

Value for money

4.5

Functionality

4.4

* * *

### Pros

"The queue-based dialing system keeps callers moving efficiently between prospects and eliminates downtime, which helps maintain strong dial rates throughout shifts."

"I can collect extensive data from each call and make changes on the fly, a feature that is both incredible and priceless."

"Managing a phonathon requires balancing efficiency, caller training, and donor engagement, and VanillaSoft supports all three well."

### Cons

"If I have multiple people texting me, when a new message comes in, the other message fully disappears and if I'm not paying attention, my message is now being sent to someone that it has NOTHING to do with."

"You also can't use emojis, can't send or receive photos in texts, and can't preview email responses."

"lots of unhealthy individuals who are frustrated and have been called a lot is the biggest thing, but that just comes with it, got to dig through sand and dirt to find the gold!"

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Vanillasoft Reviews, Pros and Cons - 2026 Software Advice