About Viber

Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients and run promotional campaigns via one-to-one chats, video calls and text messages. The application lets professionals run advertisements, convert leads and process payments. Brands can use Viber community feature to manage and interact with multiple members simultaneously, publish links to invite new users, control admin or member privileges and customize the community's image or description. Administrators can also add or remove community members and delete posted messages. It also allows marketing teams to enhance audience engagement and brand awareness using its sticker content functionality. Viber lets businesses integrate with third-party...

Viber Pricing

The application is available for free of cost.

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Viber User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4

Functionality

4

Showing 1 - 5 of 1,786 reviews

User Profile

Maaz

Verified reviewer

Company size: 201-500 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Viber

I love Viber for the fact that it was the first software that I used for chatting, photo sharing and making international calls to my relatives with viber, back then when calls especially international ones were very costly.

Pros

Viber is among the pioneers of chatting and audio & video calling softwares. It has a very simple yet pleasnet user interface. You can easily send text messages, photos, videos and files to your contacts using it. Apart from chatting you can also make audio and video calls to your contacts. Using paid credit in viber allows you to make VOIP calls to landline and mobile users anywhere in the world. It works equally well on all smartphone and computer systems.

Cons

I personally do not see any shortcomings in viber. Yet it somehow lost its pace and place in market to its competitors like whatsApp, either by not evolving aptly or due to poor marketing, which is evident to its now relatively smaller userbase.

Reasons for switching to Viber

Though I still use Viber, I had to shift to WhatsApp because a lot of my contacts were WhatsApp in comparison to viber.

User Profile

Masdiana

Verified reviewer

Company size: 10,000+ employees

Industry: Banking

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2021

My experience with viber in business settings

Overall, Viber is an excellent forum for simple chatting. While it has some limitations, it is incredibly user-friendly. As far as I'm concerned, Viber is now one of the best options for chatting. I'm delighted to be able to use Viber to communicate with my friends and colleagues and conduct official business.

Pros

Viber is a helpful app for people of all generations. It establishes bonds between friends, family, and individuals. Viber allows you to share files, videos, and photographs in addition to messaging and calling. It facilitates the exchange of ideas and improves communication. People consider Viber to be a sharing app because sharing photos doesn't diminish the quality. It is beneficial for teachers, leaders, colleagues, and family to interact with a significant number of people by forming groups—Viber aids in the maintenance of tight bonds. Feelings can be expressed with the aid of stickers and emojis. Viber has several features that can help people communicate more effectively. It is simple to work using a cell phone number.

Cons

Viber has many benefits, but it also has several drawbacks. The file-sharing restriction. It can be hard to access upgraded Viber on some mobile devices. Getting old data back after reinstalling Viber is a challenge. Although we can share files, the size of the data we can share is restricted. For Viber's features to work correctly, it needs high-speed internet. Unknown people can often contact you via Viber simply by knowing your phone number. Viber has been updated from an older version, and it is hoped that it will be able to transcend its current shortcomings and continue to improve.

Reasons for switching to Viber

Facebook is not a good choice as communication platform for business.

Anonymous

Company size: 201-500 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

September 2021

Viber

Its the essential communication app for business, school or even home.

Pros

Nice user interface, easy to use for communication, you can easily create groups to share file, communicate and interact. can be use for both business and personal.it also have Notes used for reminding your self of the task or event. You have an option to add all of your contact on your phone to your viber.

Cons

Its not universally used. Meaning in other countries preferred other communication app than to use viber. it lacks the social media platform to make it more interacting. no one connects their social media account with their viber account so that they have other option to communicate. posting your viber account in social media means you are showing your personal number to others.

Reasons for choosing Viber

Although they have similar interface and overall function is basically the same. I preferred to use Viber. i can access my account whether on my Smart Phone or my laptop. it is also easy to setup your account if you decided to buy a new phone or install the software on a new laptop/desktop.

Reasons for switching to Viber

it is more convenient to use. I like the overall feature and i lot of my contacts use viber.

Sandeep

Company size: 2-10 employees

Industry: Computer Networking

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

July 2021

Viber for caring and sharing

Viber is my friend for many years and it has helped me in different ways. So viber is still installed in my mobile. I suggest everyone to use viber. Viber has added lots of features during this 7 years and I hope it will develop more friendly features in coming days.

Pros

Viber is a friendly application with lots of useful features. Viber helps for sharing and caring. Viber allows to share photos, videos and files. The quality of videos and photos degrade in less in comparison to other application on my mobile. Viber helps for communication with family, friends , teachers and so on. It helps for official and unofficial interaction. The voice call and video call facility are used in daily basis for various actions. Emoji, gifts helps for sharing emotions and short message. Viber has been useful for me in my different roles like as a friend, students, family member and so on.

Cons

Viber has various features but as a user I would ask for more and more . Especially limitations on sending files must be increase to more capacity. I have used viber for more than 5 years and major problem faced by me is backup. It is difficult to get to old information when we reinstall viber. The backup facility must be develop with advanced features. The person having information of mobile number can call on viber. Nowadays viber has been used for more advertisement by the companies which is annoying at some point.

User Profile

Ayesh

Verified reviewer

Company size: 51-200 employees

Industry: Photography

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

October 2019

Viber for Photographers.

Overall I like the app.But There are lot of good apps than Viber .But when I need Viber is very helpful and useful app.

Pros

Photography is my part time job.In this job communication with each other is the key factor.As a example the communication between with me and my client is desiding my next work.For that I am using several platforms.Mainly Whatsapp and Facebook Massenger are my main communication apps.But Some of clients are using Viber as their main communication platform.In that time Viber is very helpful to me for keep in contact with my client .Mainly I like the ability to which can take online calls to my client .It is very helpful to save lot of money and time.It is very expensive to take a call to a client which lives in another country .At that time Viber Calls saves me.At like that stuations I feel the true value of the Viber app.My next objective is sharing my works with my client.There for I can know my customer idea of my work and his suggestions.Viber provide me those facilities very simply.I can share photos and files while texting to my customer using Viber.It helps both me and my customer to discuss what we need to do to my works.

Cons

Mainly I do not like the app is lack of users.Most of my clients are using whatsapp or another communication methode.Therefore lot of time I do not use the Viber .The app is lagging or crashed most of the time when I am going to upload lot of photos.At that time I have to upload those photos again and again .Whatsapp providing lot of fetuers and security than the Viber.So It could not able to give a good competition to it opponent mobile application .I do not like the qulity reducing when I going to upload a photo .It is very disturbing me to present my work to my client as I want .And the limited amount of photos which can upload in onece is so frustrating to me.Some times I want to send lot of photos to my client so at that time I have to upload twice those photos

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