Viber

RATING:

4.4

(3978)

About Viber

Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients and run promotional campaigns via one-to-one chats, video calls and text messages. The application lets professionals run advertisements, convert leads and process payments. Brands can use Viber community feature to manage and interact with multiple members simultaneously, publish links to invite new users, control admin or member privileges and customize the community's image or description. Administrators can also add or remove community members and delete posted messages. It also allows marketing teams to enhance audience engagement and brand awareness using its sticker content functionality. Viber lets businesses integrate with third-party...

Viber Pricing

The application is available for free of cost.

Free trial: 

Not Available

Free version: 

Available

Viber managing member privileges
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Viber Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Viber

1 - 5 of 3,965 Reviews

Karan

Accounting, 5,001 - 10,000 employees

Used free trial

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed March 2022

Amazing communication application

User Profile

Akanmu

Verified reviewer

Consumer Goods, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

A great communication software that bridges the gap between management and their customers

The fact that Viber has saved our organization a lot of fund that would have been used on marketing and communicating our staffs and customers makes it worthwhile, easy messaging, video calling, sending all kinds of documents, and having been able to compare the data derive from other organizations to know customers wants makes viber a pleasing environment more than just a messaging app

PROS

First of, the interface is user friendly and with it's very capable end to end encryption which guaranteed a secured data both stored and transmitted makes this a topnotch, the video , messaging and even sending doc function comes with ease and it all works well in areas without strong internet connection.

CONS

We've once had issues updating and transferring of documents to another new devices but this was eventually solved by our engineer even though it delayed some important business of the day, but it happens just once and we eventually find a way around it

Reasons for switching to Viber

The most important thing needed by any organization is getting data on customers, and this is something you don't find on all messaging software which is embedded on Viber

REYNALYN

Business Supplies and Equipment, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

My experience with Viber

Good alternatives for communication and messaging. Moreover, it is a better app for the company and businesses with a low-cost rate of calls.

PROS

Engaging new features and easy-to-use apps for messaging and communication with work-related.

CONS

Barely used it with my family and friends despite its good messaging features.

User Profile

Stasha

Verified reviewer

E-Learning, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2021

After Skype, this was good but now it's the same unstable service

It can be a good chit-chat option if you want to communicate with someone, especially if that person is not in the same country as you are. It's cost-free. Not for crucially sharing information.

PROS

I am using it as a free line for private meetings and video chats. Most of the time I use only chat (typing) for fast connection with family. The messenger is good and has all the possibilities to express yourself. I like the option when I use default emoji to be promoted to use proper stickers instead (for free). Stickers base is constantly upgraded and there is something for everybody's taste for creative and fast chat messages.

CONS

Suddenly, without obvious reason, the app stops to inform me about received messages and give me missed call notifications instead of a ring. The application is unreliable for the mentioned reason because it is easy to miss an important message or call.

Reason for choosing Viber

Many of my friends and family use Viber.

Reasons for switching to Viber

Over time, the Skype application became overloaded and it was impossible to make a call. Everything took place with frequent interruptions and frustration. Now Viber is the same story. I believe that Skype is now a better option in comparison. It seems to me that Viber struggling to offer a good service. Still, it's not reliable.

Marouane

Airlines/Aviation, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Viper lover

I like and I enjoy while I’m on call of my colleagues

PROS

Fast and easy you can enjoy calling your colleagues

CONS

Video call and the way how to send the files

Reason for choosing Viber

Because it’s fast application and have a lot of new service