What are Connect CRM users saying about the software?
Read what people like you have said about using Connect CRM software through verified user reviews
User Review Highlights
4.59
32 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Vin does extremely well in process and follow up. They have great reporting for upper management."
"The functionality of the VinSolutions CRM does just about anything you need it to. Just in case you don't know how to do something, they have a great support team to answer all your questions."
"Ease of use, reporting capabilities, flexibility for follow up process, other third party integrations."
"The dashboard can be a little confusing for those that are not technologically inclined."
"On rare occasion it’ll forget to send you a notification."
"The inventory management change to homenet was a major mistake. It has hindered the D2C2 launch for my website."
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Showing 1 - 25 of 32 reviews

Kyle
Verified reviewer
Company size: 201-500 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2019
The Superior CRM
I have been using Vin for six years and have worked in other dealerships that did not use it. Resource management and inventory control are easily managed within it. Desking and interaction with other software is seamless and thoughtless. You can't go wrong with this CRM.
Pros
VinSolutions is the superior CRM software out there for the car business. Customer management is at it's absolute finest and easiest to manage with this user-friendly software.
Cons
Vin doesn't really have drawbacks. It is superior to other car industry software in every way imaginable.
John
Company size: 201-500 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2020
Vinsolutions is by far my favorite!
Extremely satisfied.
Pros
The tech and development team at Vinsolutions is amazing! We have customized our CRM at all different user levels to fit our needs. We even have some “custom” elements no one else has to search our inventory while desking to find the most profitable vehicles quickly and efficiently!
Cons
You do have to work with tech support a lot to get the CRM tuned but once you get used to Vinsolutions it’s hard to work with any of the competition!
Reasons for switching to Connect CRM
As in my other reviews I do not believe in talking down on others so I do not want to mention who we switched from but I will say if you struggle with support with your current CRM you will not be disappointed with Vinsolutions support staff or product!
Anonymous
Company size: 11-50 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2018
Too many bells and whistles to work well
Well we are glad it's free because our parent company uses it. I have used 4 different CRM tools and this one seems to have a lot of issues. but it helps the sales team stay on track, but only until the sale. Then for some reason, this tool fails.
Pros
It's nice to look at. Most CRM tools can be an eyesore. This tool doesn't make me want to claw my eyes out.
Cons
It may be ok to help your sales team keep info straight, but it cannot do very simple tasks like sending letters, have multiple templates in use at one time, etc. We have tried repeatedly to get some basic followup set up and it has been a nightmare.
Allison
Verified reviewer
Company size: 51-200 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2019
Very Innovative CRM
Overall, this tool has done nothing but help our business and helps keep everything organized in one platform. We are very happy that we switched to this tool and keep learning more great things about it every day.
Pros
The mobile app, as well the reporting and all of the different options for the templates makes this software very effective and easy to use. Once trained on the dashboard, this tool is helps our team with all of their tasks and the reporting is so in depth that the possibilities are endless for the data you want to pull.
Cons
The dashboard can be a little confusing for those that are not technologically inclined. This makes keeping processes in place hard because you have to be able to maneuver through the back end to use the tool effectively.
cody
Verified reviewer
Company size: 501-1,000 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2019
Best CRM Software for Automotive Dealerships
Pros
The user interface is very simple and easy to use. The user interface is more modern and up to date unlike the other CRM softwares I've used over the last decade. It isn't plain jane and incorporates many different colors and and images that make using the program a lot easier and the learning curve is much easier than other CRM softwares. This is the go to, the gold standard for Automotive CRM software.
Cons
Cons to this program are the constant reminders to call your clients and to email if your manager requires that. It is really annoying to be constantly reminded to call someone or email them, everyday.
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2021
Great CRM for car dealers
We switched from Dealer Socket to VinSolutions about 5 years ago. It was a great choice to make the switch. Setting up lead processes was easy. The desktop and mobile app versions are easy to use. Even our older, technology challenged sales people have no problems using it. We have several stores in the group and we can manage them all from one log in.
Pros
Connect makes it easy to manage our customers. From managing internet leads and phone ups to desking deals, it works great.
Cons
The only thing I think connect needs to do better is catch more duplicate leads.
Hillary
Company size: 51-200 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
December 2016
Great Value, Flexibility and Ease of Use
I love VIN Solutions. I swear by it. Not only am I able to integrate this CRM with a TON of different vendors (Autosoft, Auto Alert, Flex F&I, ect.) but it is incredibly easy to use. I enjoy the reporting capabilities as well. It makes it very easy to track our leads, appointments and contact ratio for all leads!
Pros
Ease of use, reporting capabilities, flexibility for follow up process, other third party integrations
Cons
customer support general is terrible.
Sarah
Company size: 11-50 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
November 2016
Best of the best
I have used m any CRM's in my days, and I always recommend VinSolutions! It is so easy to use and User friendly! If you're a slow learner, their support is hands down A-1! from the phone support, to the online video support, to the classes they offer around the country! They follow-up as well! They listen to the advice from thousands of dealerships, and grow each day, continuing development of the product!
Pros
Love the userability, the customer support, and the endless growth and capability of the product
Cons
That I didn't know about it sooner!

Shane
Verified reviewer
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2018
Great overall product
Easy to track customers contacts.
Pros
The best part for me is tracking customers contacts. It's easy to see when employees contact the customer and also even track and listen to phone calls.
Cons
There really isn't any real "cons" if I had to be picky I would say that the mobile app could be a bit more user friendley.

Suzy
Verified reviewer
Company size: 201-500 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2019
Sell more
Pros
Helps increase sales by keeping leads and tasks organized
Cons
Requires training on how to navigate the platform but is easy to use once you learn
Rich
Company size: 201-500 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Connect CRM
Helps us connect with our owner base and potential clients
Pros
The overall functionality and ability to deep dive in on performance metrics
Cons
It is not user friendly and it is hard to customize reports
Reasons for choosing Connect CRM
Alliance with other cox automotive products
Reasons for switching to Connect CRM
customer service
Juan
Company size: 51-200 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2021
Vin Connect helps
the overall experience has been ok. sometimes it feels that we are made to beta test the new features which prevents from utilizing the system. This CRM he better than anything else in the market currently
Pros
it allows for so many features from dashboards scheduling, desking analytics, Missed opportunities, Email and templates. the primary features is the process.
Cons
the inventory management change to homenet was a major mistake. it has hindered the D2C2 launch for my website. issues made my conversion be delayed multiple weeks. every time a new feature happens the bugs are never fully fixed.
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Great CRM with alot of features
Organizing sales and service leads and merging multiple leads is much easier with VinSolutions.
Pros
The functionality of the VinSolutions CRM does just about anything you need it to. Just in case you don't know how to do something, they have a great support team to answer all your questions. We use this platform all day, everyday.
Cons
For a standard user or someone that is "old school", this software can be difficult to learn even though the training is good.
Kristina
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2018
Vinsolutions is a great CRM and dealership tools with many functions and intergrations.
Pros
The ability of equity mining our customer data base. Keeping our managers in the "know" of the tasks of the sales staff.
Cons
If you have multi rooftops you cannot transfer over processes and having to rebuild each and everyone at store level. If something works at another store, as an admin that has all locations, it would be nice to easily transfer processes between stores.
Brandon
Company size: 2-10 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
Amazing CRM
Pros
The best available crm on the market, the only product I've truly used. Ability to have multiple contact options to consumer and ability to use selectors to know when a prouduct matches a customers needs.
Cons
Difficult to use without proper training, once fully trained ongoing training is incouraged to see full gamit of abilities within program.
Doug
Company size: 51-200 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
June 2017
I administer a dealership using this CRM. The software is constantly evolving and very intuitive.
Easy to use, great training and support
Pros
Ease of Use, Knowledge of support staff. Product encompassed entire sales process for selling a vehicle from inventory management to sales and after sale service
Cons
Doesn't really support addendum stickers for new cars. The inventory manager can print the sticker but there isn't a set label to use.
James
Company size: 51-200 employees
Industry: Automotive
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2017
We use VinSolutions CRM extensively here and love the interface and all capabilities it has to offer
Successful and sufficient follow up with access to templates, trackable user activities, trackable campaigns, etc.
Pros
The ability to run phone and email campaigns is excellent and I like the extensive settings that can be customized for each VinSolutions user.
Cons
The customer matching methods could use some work and simplification. You cannot merge more than two customers at a time which has made things tedious for us.
Jeff
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2018
Great product so far
Pros
We have used this product for just under a year and it was easy to get used to. There's many features on Vin Solutions, it was definitely an upgrade from our previous CRM.
Cons
The email templates and options to create your own templates seem limited. It would be nice for them to upgrade that portion of the product.
Luis
Company size: 201-500 employees
Industry: Automotive
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2018
Better than auto raptor.
Easy of use, got the hang of it in less than an hr. Very simple and doesn’t complicate what doesn’t need to be complicated
Pros
Easy of use is great. Would recommend to anyone.
Cons
On rare occasion it’ll forget to send you a notification.
Samantha
Company size: 11-50 employees
Industry: Automotive
Time used: Less than 12 months
Review Source: Capterra
December 2016
Best CRM EVER!
This is by far the best CRM that I have ever used! It is very up to date with todays society and is very easy to navigate!
Pros
Very easy to use!
Cons
None
Anonymous
Company size: 1,001-5,000 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2019
Solid overall dealership CRM
Pros
We used this CRM in our BDC department. All of the customer tracking abilities were helpful and insightful in helping a BDC agent move from prospect to sale.
Cons
Could be glitchy at times, and took a solid 3 days to learn/go over features via trainer but overall, not bad.
Edgar
Company size: 51-200 employees
Industry: Automotive
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
US Centric CRM
Pros
- Lots of features, but not necessarily self explanatory
Cons
- Lack of Canadian specific feature - A lot of things rely on Account rep

Jason
Verified reviewer
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2018
Great Product with endless options
Pros
We just recently signed up with Vin and this is hands down the best product Ive used in over 15 years in the business
Cons
None. Customer support is amazing. They even come out and train your staff on the features and benefits of their program

jared
Verified reviewer
Company size: 51-200 employees
Industry: Automotive
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2019
Great CRM
Pros
The interface is great. The skate alert is a dream come true. The software is also compatible with other dealership software that we use.
Cons
I haven't found anything to complain about after 2 months of using the software.
Daniel
Company size: 51-200 employees
Industry: Automotive
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2019
We moved from Elead to Vin
Pros
Vin does extremely well in process and follow up. They have great reporting for upper management.
Cons
Vin could work on making its software a little more user friendly for user that aren't tech savvy.
