All Connect CRM Reviews
1-25 of 32 Reviews
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Kyle
Verified reviewer
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2019
The Superior CRM
I have been using Vin for six years and have worked in other dealerships that did not use it. Resource management and inventory control are easily managed within it. Desking and interaction with other software is seamless and thoughtless. You can't go wrong with this CRM.
PROSVinSolutions is the superior CRM software out there for the car business. Customer management is at it's absolute finest and easiest to manage with this user-friendly software.
CONSVin doesn't really have drawbacks. It is superior to other car industry software in every way imaginable.
John
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Vinsolutions is by far my favorite!
Extremely satisfied.
PROSThe tech and development team at Vinsolutions is amazing! We have customized our CRM at all different user levels to fit our needs. We even have some “custom” elements no one else has to search our inventory while desking to find the most profitable vehicles quickly and efficiently!
CONSYou do have to work with tech support a lot to get the CRM tuned but once you get used to Vinsolutions it’s hard to work with any of the competition!
Reasons for switching to Connect CRM
As in my other reviews I do not believe in talking down on others so I do not want to mention who we switched from but I will say if you struggle with support with your current CRM you will not be disappointed with Vinsolutions support staff or product!
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed May 2018
Too many bells and whistles to work well
Well we are glad it's free because our parent company uses it. I have used 4 different CRM tools and this one seems to have a lot of issues. but it helps the sales team stay on track, but only until the sale. Then for some reason, this tool fails.
PROSIt's nice to look at. Most CRM tools can be an eyesore. This tool doesn't make me want to claw my eyes out.
CONSIt may be ok to help your sales team keep info straight, but it cannot do very simple tasks like sending letters, have multiple templates in use at one time, etc. We have tried repeatedly to get some basic followup set up and it has been a nightmare.
Allison
Verified reviewer
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2019
Very Innovative CRM
Overall, this tool has done nothing but help our business and helps keep everything organized in one platform. We are very happy that we switched to this tool and keep learning more great things about it every day.
PROSThe mobile app, as well the reporting and all of the different options for the templates makes this software very effective and easy to use. Once trained on the dashboard, this tool is helps our team with all of their tasks and the reporting is so in depth that the possibilities are endless for the data you want to pull.
CONSThe dashboard can be a little confusing for those that are not technologically inclined. This makes keeping processes in place hard because you have to be able to maneuver through the back end to use the tool effectively.
cody
Verified reviewer
Automotive, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2019
Best CRM Software for Automotive Dealerships
The user interface is very simple and easy to use. The user interface is more modern and up to date unlike the other CRM softwares I've used over the last decade. It isn't plain jane and incorporates many different colors and and images that make using the program a lot easier and the learning curve is much easier than other CRM softwares. This is the go to, the gold standard for Automotive CRM software.
CONSCons to this program are the constant reminders to call your clients and to email if your manager requires that. It is really annoying to be constantly reminded to call someone or email them, everyday.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Great CRM for car dealers
We switched from Dealer Socket to VinSolutions about 5 years ago. It was a great choice to make the switch. Setting up lead processes was easy. The desktop and mobile app versions are easy to use. Even our older, technology challenged sales people have no problems using it. We have several stores in the group and we can manage them all from one log in.
PROSConnect makes it easy to manage our customers. From managing internet leads and phone ups to desking deals, it works great.
CONSThe only thing I think connect needs to do better is catch more duplicate leads.
Sarah
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Best of the best
I have used m any CRM's in my days, and I always recommend VinSolutions! It is so easy to use and User friendly! If you're a slow learner, their support is hands down A-1! from the phone support, to the online video support, to the classes they offer around the country! They follow-up as well! They listen to the advice from thousands of dealerships, and grow each day, continuing development of the product!
PROSLove the userability, the customer support, and the endless growth and capability of the product
CONSThat I didn't know about it sooner!
Hillary
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2016
Great Value, Flexibility and Ease of Use
I love VIN Solutions. I swear by it. Not only am I able to integrate this CRM with a TON of different vendors (Autosoft, Auto Alert, Flex F&I, ect.) but it is incredibly easy to use. I enjoy the reporting capabilities as well. It makes it very easy to track our leads, appointments and contact ratio for all leads!
PROSEase of use, reporting capabilities, flexibility for follow up process, other third party integrations
CONScustomer support general is terrible.
Brandon
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Amazing CRM
The best available crm on the market, the only product I've truly used. Ability to have multiple contact options to consumer and ability to use selectors to know when a prouduct matches a customers needs.
CONSDifficult to use without proper training, once fully trained ongoing training is incouraged to see full gamit of abilities within program.
Shane
Verified reviewer
Automotive
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Great overall product
Easy to track customers contacts.
PROSThe best part for me is tracking customers contacts. It's easy to see when employees contact the customer and also even track and listen to phone calls.
CONSThere really isn't any real "cons" if I had to be picky I would say that the mobile app could be a bit more user friendley.
Rich
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
Connect CRM
Helps us connect with our owner base and potential clients
PROSThe overall functionality and ability to deep dive in on performance metrics
CONSIt is not user friendly and it is hard to customize reports
Reason for choosing Connect CRM
Alliance with other cox automotive products
Reasons for switching to Connect CRM
customer service
Juan
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Vin Connect helps
the overall experience has been ok. sometimes it feels that we are made to beta test the new features which prevents from utilizing the system. This CRM he better than anything else in the market currently
PROSit allows for so many features from dashboards scheduling, desking analytics, Missed opportunities, Email and templates. the primary features is the process.
CONSthe inventory management change to homenet was a major mistake. it has hindered the D2C2 launch for my website. issues made my conversion be delayed multiple weeks. every time a new feature happens the bugs are never fully fixed.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Great CRM with alot of features
Organizing sales and service leads and merging multiple leads is much easier with VinSolutions.
PROSThe functionality of the VinSolutions CRM does just about anything you need it to. Just in case you don't know how to do something, they have a great support team to answer all your questions. We use this platform all day, everyday.
CONSFor a standard user or someone that is "old school", this software can be difficult to learn even though the training is good.
Kristina
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2018
Vinsolutions is a great CRM and dealership tools with many functions and intergrations.
The ability of equity mining our customer data base. Keeping our managers in the "know" of the tasks of the sales staff.
CONSIf you have multi rooftops you cannot transfer over processes and having to rebuild each and everyone at store level. If something works at another store, as an admin that has all locations, it would be nice to easily transfer processes between stores.
Doug
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
I administer a dealership using this CRM. The software is constantly evolving and very intuitive.
Easy to use, great training and support
PROSEase of Use, Knowledge of support staff. Product encompassed entire sales process for selling a vehicle from inventory management to sales and after sale service
CONSDoesn't really support addendum stickers for new cars. The inventory manager can print the sticker but there isn't a set label to use.
James
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
We use VinSolutions CRM extensively here and love the interface and all capabilities it has to offer
Successful and sufficient follow up with access to templates, trackable user activities, trackable campaigns, etc.
PROSThe ability to run phone and email campaigns is excellent and I like the extensive settings that can be customized for each VinSolutions user.
CONSThe customer matching methods could use some work and simplification. You cannot merge more than two customers at a time which has made things tedious for us.
Suzy
Verified reviewer
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2019
Sell more
Helps increase sales by keeping leads and tasks organized
CONSRequires training on how to navigate the platform but is easy to use once you learn
Edgar
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2020
US Centric CRM
- Lots of features, but not necessarily self explanatory
CONS- Lack of Canadian specific feature - A lot of things rely on Account rep
Jeff
Used daily for less than 12 months
OVERALL RATING: