--- title: "Connect CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Connect CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Connect CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/vinsolutions-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Connect CRM](https://www.softwareadvice.com/crm/vinsolutions-profile/) / Connect CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/vinsolutions-profile/) Reviews # Connect CRM User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 36 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 26 reviews (72%) - 4 stars: 6 reviews (17%) - 3 stars: 3 reviews (8%) - 2 stars: 1 reviews (3%) - 1 star: 0 reviews (0%) ### Most mentioned pros - easy to use, tons of customizable features and great suggestions for sales staff to help them continue a dialog with propects ## Connect CRM customer reviews Showing reviews 1-25 of 36 (page 1). ### Great Product with endless options - Overall rating: 5/5 - Reviewer: Jason B. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We just recently signed up with Vin and this is hands down the best product Ive used in over 15 years in the business #### Cons None. Customer support is amazing. They even come out and train your staff on the features and benefits of their program --- ### Vinsolutions is by far my favorite! - Overall rating: 5/5 - Reviewer: John R. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Extremely satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tech and development team at Vinsolutions is amazing! We have customized our CRM at all different user levels to fit our needs. We even have some “custom” elements no one else has to search our inventory while desking to find the most profitable vehicles quickly and efficiently! #### Cons You do have to work with tech support a lot to get the CRM tuned but once you get used to Vinsolutions it’s hard to work with any of the competition! #### Reasons for switching to Connect CRM As in my other reviews I do not believe in talking down on others so I do not want to mention who we switched from but I will say if you struggle with support with your current CRM you will not be disappointed with Vinsolutions support staff or product! --- ### US Centric CRM - Overall rating: 3/5 - Reviewer: Edgar T. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros - Lots of features, but not necessarily self explanatory #### Cons - Lack of Canadian specific feature - A lot of things rely on Account rep --- ### Vin Connect helps - Overall rating: 4/5 - Reviewer: Juan M. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. the overall experience has been ok. sometimes it feels that we are made to beta test the new features which prevents from utilizing the system. This CRM he better than anything else in the market currently #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros it allows for so many features from dashboards scheduling, desking analytics, Missed opportunities, Email and templates. the primary features is the process. #### Cons the inventory management change to homenet was a major mistake. it has hindered the D2C2 launch for my website. issues made my conversion be delayed multiple weeks. every time a new feature happens the bugs are never fully fixed. --- ### Connect CRM - Overall rating: 4/5 - Reviewer: Rich N. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Helps us connect with our owner base and potential clients #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The overall functionality and ability to deep dive in on performance metrics #### Cons It is not user friendly and it is hard to customize reports #### Reasons for choosing Connect CRM Alliance with other cox automotive products #### Reasons for switching to Connect CRM customer service --- ### Amazing CRM - Overall rating: 5/5 - Reviewer: Brandon E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best available crm on the market, the only product I've truly used. Ability to have multiple contact options to consumer and ability to use selectors to know when a prouduct matches a customers needs. #### Cons Difficult to use without proper training, once fully trained ongoing training is incouraged to see full gamit of abilities within program. --- ### Best of the best - Overall rating: 5/5 - Reviewer: Sarah B. - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used m any CRM's in my days, and I always recommend VinSolutions! It is so easy to use and User friendly! If you're a slow learner, their support is hands down A-1! from the phone support, to the online video support, to the classes they offer around the country! They follow-up as well! They listen to the advice from thousands of dealerships, and grow each day, continuing development of the product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the userability, the customer support, and the endless growth and capability of the product #### Cons That I didn't know about it sooner! --- ### We use VinSolutions CRM extensively here and love the interface and all capabilities it has to offer - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Successful and sufficient follow up with access to templates, trackable user activities, trackable campaigns, etc. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to run phone and email campaigns is excellent and I like the extensive settings that can be customized for each VinSolutions user. #### Cons The customer matching methods could use some work and simplification. You cannot merge more than two customers at a time which has made things tedious for us. --- ### Great Value, Flexibility and Ease of Use - Overall rating: 5/5 - Reviewer: Hillary T. - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love VIN Solutions. I swear by it. Not only am I able to integrate this CRM with a TON of different vendors (Autosoft, Auto Alert, Flex F&I, ect.) but it is incredibly easy to use. I enjoy the reporting capabilities as well. It makes it very easy to track our leads, appointments and contact ratio for all leads! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ease of use, reporting capabilities, flexibility for follow up process, other third party integrations #### Cons customer support general is terrible. --- ### Vinsolutions is a great CRM and dealership tools with many functions and intergrations. - Overall rating: 4/5 - Reviewer: Kristina K. - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability of equity mining our customer data base. Keeping our managers in the "know" of the tasks of the sales staff. #### Cons If you have multi rooftops you cannot transfer over processes and having to rebuild each and everyone at store level. If something works at another store, as an admin that has all locations, it would be nice to easily transfer processes between stores. --- ### Great Software! - Overall rating: 5/5 - Reviewer: Julie M. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I've loved working with VinSolutions, they offer a great product! Their staff is so friendly and helpful. Implementation was seamless. I will use them in all of my stores. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Awesome! Easy to use. - Overall rating: 5/5 - Reviewer: Cody Q. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works very well, easy to use. Works very well and easy to follow up. The reminders are great and super easy to follow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Great CRM for car dealers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We switched from Dealer Socket to VinSolutions about 5 years ago. It was a great choice to make the switch. Setting up lead processes was easy. The desktop and mobile app versions are easy to use. Even our older, technology challenged sales people have no problems using it. We have several stores in the group and we can manage them all from one log in. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Connect makes it easy to manage our customers. From managing internet leads and phone ups to desking deals, it works great. #### Cons The only thing I think connect needs to do better is catch more duplicate leads. --- ### In our opinion, it's the best - Overall rating: 5/5 - Reviewer: Michaela H. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's one of those systems that I don't know how the industry ever lived without. Vital for our everyday operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool has more information than you could ever need. So much so that it's overwhelming. Fairly easy to use once you learn it, and is very useful in assisting our staff in keeping up with leads and customers. #### Cons Because there is SO much information, it can be overwhelming to learn. I've been using it for many years and find new things and reports and ways to do things every day. --- ### best crm we've seen - Overall rating: 5/5 - Reviewer: cristian w. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. have been 100% happy with them for years and will continue to be #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use, tons of customizable features and great suggestions for sales staff to help them continue a dialog with propects #### Cons there are many features that we dont take advantage of being a smaller dealership #### Reasons for choosing Connect CRM there werent many back then & we were using one we created & just liked the integration, ease of use of this one --- ### The Superior CRM - Overall rating: 5/5 - Reviewer: Kyle Y. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered I have been using Vin for six years and have worked in other dealerships that did not use it. Resource management and inventory control are easily managed within it. Desking and interaction with other software is seamless and thoughtless. You can't go wrong with this CRM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros VinSolutions is the superior CRM software out there for the car business. Customer management is at it's absolute finest and easiest to manage with this user-friendly software. #### Cons Vin doesn't really have drawbacks. It is superior to other car industry software in every way imaginable. --- ### Great CRM with alot of features - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Organizing sales and service leads and merging multiple leads is much easier with VinSolutions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The functionality of the VinSolutions CRM does just about anything you need it to. Just in case you don't know how to do something, they have a great support team to answer all your questions. We use this platform all day, everyday. #### Cons For a standard user or someone that is "old school", this software can be difficult to learn even though the training is good. --- ### Very Innovative CRM - Overall rating: 4/5 - Reviewer: Allison F. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, this tool has done nothing but help our business and helps keep everything organized in one platform. We are very happy that we switched to this tool and keep learning more great things about it every day. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The mobile app, as well the reporting and all of the different options for the templates makes this software very effective and easy to use. Once trained on the dashboard, this tool is helps our team with all of their tasks and the reporting is so in depth that the possibilities are endless for the data you want to pull. #### Cons The dashboard can be a little confusing for those that are not technologically inclined. This makes keeping processes in place hard because you have to be able to maneuver through the back end to use the tool effectively. --- ### Great overall product - Overall rating: 4/5 - Reviewer: Shane W. - Verified reviewer: Yes - Industry: Automotive - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to track customers contacts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part for me is tracking customers contacts. It's easy to see when employees contact the customer and also even track and listen to phone calls. #### Cons There really isn't any real "cons" if I had to be picky I would say that the mobile app could be a bit more user friendley. --- ### Too many bells and whistles to work well - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Well we are glad it's free because our parent company uses it. I have used 4 different CRM tools and this one seems to have a lot of issues. but it helps the sales team stay on track, but only until the sale. Then for some reason, this tool fails. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It's nice to look at. Most CRM tools can be an eyesore. This tool doesn't make me want to claw my eyes out. #### Cons It may be ok to help your sales team keep info straight, but it cannot do very simple tasks like sending letters, have multiple templates in use at one time, etc. We have tried repeatedly to get some basic followup set up and it has been a nightmare. --- ### Best CRM Software for Automotive Dealerships - Overall rating: 5/5 - Reviewer: cody n. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The user interface is very simple and easy to use. The user interface is more modern and up to date unlike the other CRM softwares I've used over the last decade. It isn't plain jane and incorporates many different colors and and images that make using the program a lot easier and the learning curve is much easier than other CRM softwares. This is the go to, the gold standard for Automotive CRM software. #### Cons Cons to this program are the constant reminders to call your clients and to email if your manager requires that. It is really annoying to be constantly reminded to call someone or email them, everyday. --- ### Sell more - Overall rating: 5/5 - Reviewer: Suzy R. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Helps increase sales by keeping leads and tasks organized #### Cons Requires training on how to navigate the platform but is easy to use once you learn --- ### I administer a dealership using this CRM. The software is constantly evolving and very intuitive. - Overall rating: 5/5 - Reviewer: Doug D. - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use, great training and support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of Use, Knowledge of support staff. Product encompassed entire sales process for selling a vehicle from inventory management to sales and after sale service #### Cons Doesn't really support addendum stickers for new cars. The inventory manager can print the sticker but there isn't a set label to use. --- ### Solid overall dealership CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used other for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We used this CRM in our BDC department. All of the customer tracking abilities were helpful and insightful in helping a BDC agent move from prospect to sale. #### Cons Could be glitchy at times, and took a solid 3 days to learn/go over features via trainer but overall, not bad. --- ### Great CRM - Overall rating: 5/5 - Reviewer: jared a. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface is great. The skate alert is a dream come true. The software is also compatible with other dealership software that we use. #### Cons I haven't found anything to complain about after 2 months of using the software. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/vinsolutions-profile/reviews/?page=2) --- Connect CRM Reviews, Pros and Cons - 2026 Software Advice