I have been using Vin for six years and have worked in other dealerships that did not use it. Resource management and inventory control are easily managed within it. Desking and interaction with other software is seamless and thoughtless. You can't go wrong with this CRM.

VinSolutions is the superior CRM software out there for the car business. Customer management is at it's absolute finest and easiest to manage with this user-friendly software.

Vin doesn't really have drawbacks. It is superior to other car industry software in every way imaginable.

have been 100% happy with them for years and will continue to be

easy to use, tons of customizable features and great suggestions for sales staff to help them continue a dialog with propects

there are many features that we dont take advantage of being a smaller dealership

Well we are glad it's free because our parent company uses it. I have used 4 different CRM tools and this one seems to have a lot of issues. but it helps the sales team stay on track, but only until the sale. Then for some reason, this tool fails.

It's nice to look at. Most CRM tools can be an eyesore. This tool doesn't make me want to claw my eyes out.

It may be ok to help your sales team keep info straight, but it cannot do very simple tasks like sending letters, have multiple templates in use at one time, etc. We have tried repeatedly to get some basic followup set up and it has been a nightmare.

Extremely satisfied.

The tech and development team at Vinsolutions is amazing! We have customized our CRM at all different user levels to fit our needs. We even have some “custom” elements no one else has to search our inventory while desking to find the most profitable vehicles quickly and efficiently!

You do have to work with tech support a lot to get the CRM tuned but once you get used to Vinsolutions it’s hard to work with any of the competition!

It's one of those systems that I don't know how the industry ever lived without. Vital for our everyday operations.

The tool has more information than you could ever need. So much so that it's overwhelming. Fairly easy to use once you learn it, and is very useful in assisting our staff in keeping up with leads and customers.

Because there is SO much information, it can be overwhelming to learn. I've been using it for many years and find new things and reports and ways to do things every day.

Overall, this tool has done nothing but help our business and helps keep everything organized in one platform. We are very happy that we switched to this tool and keep learning more great things about it every day.

The mobile app, as well the reporting and all of the different options for the templates makes this software very effective and easy to use. Once trained on the dashboard, this tool is helps our team with all of their tasks and the reporting is so in depth that the possibilities are endless for the data you want to pull.

The dashboard can be a little confusing for those that are not technologically inclined. This makes keeping processes in place hard because you have to be able to maneuver through the back end to use the tool effectively.

The user interface is very simple and easy to use. The user interface is more modern and up to date unlike the other CRM softwares I've used over the last decade. It isn't plain jane and incorporates many different colors and and images that make using the program a lot easier and the learning curve is much easier than other CRM softwares. This is the go to, the gold standard for Automotive CRM software.

Cons to this program are the constant reminders to call your clients and to email if your manager requires that. It is really annoying to be constantly reminded to call someone or email them, everyday.

We switched from Dealer Socket to VinSolutions about 5 years ago. It was a great choice to make the switch. Setting up lead processes was easy. The desktop and mobile app versions are easy to use. Even our older, technology challenged sales people have no problems using it. We have several stores in the group and we can manage them all from one log in.

Connect makes it easy to manage our customers. From managing internet leads and phone ups to desking deals, it works great.

The only thing I think connect needs to do better is catch more duplicate leads.

I have used m any CRM's in my days, and I always recommend VinSolutions! It is so easy to use and User friendly! If you're a slow learner, their support is hands down A-1! from the phone support, to the online video support, to the classes they offer around the country! They follow-up as well! They listen to the advice from thousands of dealerships, and grow each day, continuing development of the product!

Love the userability, the customer support, and the endless growth and capability of the product

That I didn't know about it sooner!

Easy to track customers contacts.

The best part for me is tracking customers contacts. It's easy to see when employees contact the customer and also even track and listen to phone calls.

There really isn't any real "cons" if I had to be picky I would say that the mobile app could be a bit more user friendley.

Helps us connect with our owner base and potential clients

The overall functionality and ability to deep dive in on performance metrics

It is not user friendly and it is hard to customize reports

the overall experience has been ok. sometimes it feels that we are made to beta test the new features which prevents from utilizing the system. This CRM he better than anything else in the market currently

it allows for so many features from dashboards scheduling, desking analytics, Missed opportunities, Email and templates. the primary features is the process.

the inventory management change to homenet was a major mistake. it has hindered the D2C2 launch for my website. issues made my conversion be delayed multiple weeks. every time a new feature happens the bugs are never fully fixed.

Organizing sales and service leads and merging multiple leads is much easier with VinSolutions.

The functionality of the VinSolutions CRM does just about anything you need it to. Just in case you don't know how to do something, they have a great support team to answer all your questions. We use this platform all day, everyday.

For a standard user or someone that is "old school", this software can be difficult to learn even though the training is good.

I love VIN Solutions. I swear by it. Not only am I able to integrate this CRM with a TON of different vendors (Autosoft, Auto Alert, Flex F&I, ect.) but it is incredibly easy to use. I enjoy the reporting capabilities as well. It makes it very easy to track our leads, appointments and contact ratio for all leads!

Ease of use, reporting capabilities, flexibility for follow up process, other third party integrations

customer support general is terrible.

The ability of equity mining our customer data base. Keeping our managers in the "know" of the tasks of the sales staff.

If you have multi rooftops you cannot transfer over processes and having to rebuild each and everyone at store level. If something works at another store, as an admin that has all locations, it would be nice to easily transfer processes between stores.

The best available crm on the market, the only product I've truly used. Ability to have multiple contact options to consumer and ability to use selectors to know when a prouduct matches a customers needs.

Difficult to use without proper training, once fully trained ongoing training is incouraged to see full gamit of abilities within program.

Easy to use, great training and support

Ease of Use, Knowledge of support staff. Product encompassed entire sales process for selling a vehicle from inventory management to sales and after sale service

Doesn't really support addendum stickers for new cars. The inventory manager can print the sticker but there isn't a set label to use.

Successful and sufficient follow up with access to templates, trackable user activities, trackable campaigns, etc.

The ability to run phone and email campaigns is excellent and I like the extensive settings that can be customized for each VinSolutions user.

The customer matching methods could use some work and simplification. You cannot merge more than two customers at a time which has made things tedious for us.

Helps increase sales by keeping leads and tasks organized

Requires training on how to navigate the platform but is easy to use once you learn

- Lots of features, but not necessarily self explanatory

- Lack of Canadian specific feature - A lot of things rely on Account rep

We have used this product for just under a year and it was easy to get used to. There's many features on Vin Solutions, it was definitely an upgrade from our previous CRM.

The email templates and options to create your own templates seem limited. It would be nice for them to upgrade that portion of the product.

Easy of use, got the hang of it in less than an hr. Very simple and doesn’t complicate what doesn’t need to be complicated

Easy of use is great. Would recommend to anyone.

On rare occasion it’ll forget to send you a notification.

This is by far the best CRM that I have ever used! It is very up to date with todays society and is very easy to navigate!

Very easy to use!

None

We used this CRM in our BDC department. All of the customer tracking abilities were helpful and insightful in helping a BDC agent move from prospect to sale.

Could be glitchy at times, and took a solid 3 days to learn/go over features via trainer but overall, not bad.

We just recently signed up with Vin and this is hands down the best product Ive used in over 15 years in the business

None. Customer support is amazing. They even come out and train your staff on the features and benefits of their program