All VipeCloud Reviews
1-25 of 157 Reviews
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Kelly
Retail, 1 employee
Used less than 2 years
OVERALL RATING:
5
Reviewed February 2022
Amazing customer support and tools that has increased my business 400%
Atiya
Cosmetics, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed November 2021
My thoughts
I think it is great. I believe it will be even better for me once I understand how to use it.
PROSI like that this allows for links to send the emails through text as well. Very easy to create different things that I ever knew was capable. This really helped me this week with reaching my customers for the holiday information.
CONSIt’s not as easy to understand. You definitely have to play around with it a lot to figure it out. And it’s not that easy to edit the text boxes because the edit arrows come over the wording.
Reasons for switching to VipeCloud
It was not the platform my new assistant uses. And I didn’t understand how to work it at all. And it was expensive.
Vendor Response
Thank you Atiya! We're working with our HTML Builder partner to improve the builder user experience (fix the arrows over the wording).
Replied November 2021
Bridget
Cosmetics, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed February 2021
Customize my emails with some issues but great customer service
I love being able to customize my message to send to a large group of people. The colorful content gives me more attention and a better response from my customers and team.
PROSI create emails to my team and customers each week using Vipecloud. Because of the customization I can add beautiful images and videos which help my emails stand out. It took me some time to learn how to add all of the features into the email and I am still learning but if you are familiar with this type of thing you will probably be comfortable with it.
CONSI have some issues adding text blocks and pictures where I want them. I also think the dashboard could be more user friendly. I wish we could navigate the site more easily with more colorful links. I have to work hard to remember where I put things each time I go in to edit my previous emails. I have had things not load up properly when I am in safari but in google chrome it works. Strange but that's what customer service told me to do.
Reason for choosing VipeCloud
I had to choose Vipe Cloud but the reason why I made the switch b/c of lower cost and more personalized service with creatively pink.
Reasons for switching to VipeCloud
I switched from a different virtual assistant and went with Creatively Pink. She uses vipecloud so I had to switch that. I actually thought bomb bomb was a bit easier for me to create emails.
Kimberly
Cosmetics, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2023
Gets the job done
I love the social media scheduling. Being able to pre-plan and post to Facebook has been very freeing. I also appreciate being able to share templates and graphics with other users. Love that it is built to be a collaborative space.
CONSI'd love to have a bit more functionality in the iOs app. So much happens "on the go" that it can be challenging. I would also prefer to have an email builder "for dummies". Sometimes the fields and content options are a bit dizzying.
Reasons for switching to VipeCloud
The switch happened based on the software requirements of my new virtual assistant
Vendor Response
Hi Kimberly, 3 stars in some of the categories is really quite bad and we strive to do better. Can we hop onto a call to chat about how we can improve that score from you? Thanks! Adam
Replied October 2023
Tiffany
Cosmetics, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
So happy with VipeCloud!
It improves communication & is easier to use
PROSI think the most important thing that I like about VipeCloud is the ease of use. It is very user friendly and simple to learn how to use it. I use it mostly for email communication & social media strategy, and automation of both. I also use it to store content, and this is invaluable to be able to share short links. I've been very pleased with it so far.
CONSI appreciate the tutorial videos on YouTube when I don't know how to use a feature. I haven't found much that I don't like yet.
Reasons for switching to VipeCloud
I switched to a different company who manages my account & they use VipeCloud.
Vendor Response
Thank you Tiffany!
Replied February 2021
Leigh Ann
Consumer Goods, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2020
Best decision I have made.
Vipe Cloud is so easy to use and simplifies my communication processes. My communications always look professional, are created in record time, and have a high delivery and open rate. Vipe Cloud has changed my business and the way that I communicate with customers and my team. I have seen it directly impact my bottom line almost instantly. I couldn't be happier.
CONSThe only suggestions that I have is to make it easier to create your own backgrounds on templates. Other than that, I am completely happy.
Reasons for switching to VipeCloud
Bomb bomb was not user friendly. The templates were not professional.
Vendor Response
Thank you for the review and feedback Leigh Ann!
Replied January 2020
Susan
Cosmetics, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Effectiveness with VipeCloud
VipeCloud is an invaluable resource for our business!
PROSUser friendly, able to share and collaborate with others, great designs
CONSWould like an app that has more features
Reasons for switching to VipeCloud
Chose a different service provider. Ease of use!!
Rachel
Cosmetics, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Email Marketing Solutions Made Easy
I use VipeCloud alongside my virtual assistant for my direct sales business, and the integration of what she creates for me, and what I create - and the ability to share email templates between us two is brilliantly easy!
PROSThe user-ability of the platform is so easy to navigate. I have a background in Marketing, and jumping into this platform was really easy, as it provides comparable features as others on the market, but for a non-marketer it's very easy to find your way around. My favorite feature of the software is the simple drag and drop email templates and creation.
CONSAs of now, I don't have any complaints about the software.
Reasons for switching to VipeCloud
I changed virtual assistants, and she uses Vibe Cloud. I love it SOOO MUCH MORE.
Steve
Wine and Spirits, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Very Satisfied Customer
So far its been fantastic. [sensitive content hidden] is helping me with everything that needs to be set up.
PROSLove the pricing but what I like the most is the support. [sensitive content hidden] is awesome and always available. He helps me with everything I need. If you want support go to VipeCloud.
CONSDo not know yet. Will know in a few months
Reasons for switching to VipeCloud
It was more cost effective and unbelievable support by [sensitive content hidden]
Vendor Response
Thank you Steve!
Replied May 2023
Barb
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Still learning but love the ease of editing and ability to stores and access data
Ease and flexibility and always looking to grow
CONSNothing yet as I'm just learning and my assistant does most of the work. However the video option could be more streamlined.
Reasons for switching to VipeCloud
Cost and switch of assistance managing this portion of my business
Lizz
Cosmetics, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Face it! You make my Life beautiful
Has increased the number of people within my preferred market
PROSThis software allows me to market to different clients and groups.
CONSWorking on shortening that learn curve.
Reason for choosing VipeCloud
Referred
Reasons for switching to VipeCloud
Not good results. My emails went into spam or bounced
Tasha
Cosmetics, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Its the best out there for creating beautiful professional emails
Its been fabulous. I honestly cannot think of anything bad to say about it thus far.
PROSOverall ease of use. Lots of options, images, backgrounds, everything you need to create professional emails for your business. There customer support is top notch as well! I also love that is a drag and drop format, so its easy to learn!
CONSIt took a hot second to learn the format and how to share things with others . However once I watched a couple of videos it was easy to learn.
Reasons for switching to VipeCloud
Cost and customer support issues.
Vendor Response
Thank you Tasha!
Replied February 2021
Brenda
Cosmetics, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Amazing communication tool
Very positive. Very effective. I highly recommend it.
PROSThe systems that allow me to communicate with personal touch. That my customers and team members can hear my voice as well as see my words and pictures when I communicate. It also maximizes the effectiveness of my time management.
CONSLearning a new system and finding resources easily. Also I need to know when and who I send emails to and I’m struggling to find that info.
Reason for choosing VipeCloud
My assistant uses only this service. She likes that you work with her and are quick to address issues.
Reasons for switching to VipeCloud
My new assistant uses this service.
Vendor Response
Hi Brenda! Thank you for the review! In the Emails tab you can check out the Sent or the Mass section for info on when and who your emails were sent to. Please don't hesitate to email support@vipecloud.com if you need additional help! -Adam
Replied July 2019
Allyson
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Best program on the market
I am over the moon impressed with the ease of this product. I love the analysis report given after each mass email. Impressive.
CONSI have no cons related to this product.
Reasons for switching to VipeCloud
Vipe cloud much easier to use and cost
Dallin
Staffing and Recruiting, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Best Support
Incredible. These folks go above and beyond to make sure you are getting what you need from this CRM, and they do it at an unbeatable price.
PROSThe absolute best part about the software is the fact that the whole team is so accessible, they can help you at any point in the process. The software is simple enough to use, but having the support the VipeCloud team provides makes it even easier.
CONSThere are a few bugs that come up every so often, but again, the support team resolves them so quickly!
Reason for choosing VipeCloud
Cost and effectiveness.
Reasons for switching to VipeCloud
Cost, Customer Support
ken
Accounting, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
VipeCloud is AWESOME!
VipeCloud has enabled us to reach our clients on a consistent basis with top-notch emails and communication.
PROSI love how easy it is to attach a video to emails and track the clicks. Excellent support, they are amazing!
CONSNot sure, they just updated the interface which was due.
Reason for choosing VipeCloud
Better reviews from peers in my network.
Julie
Cosmetics, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Excellent features for a fantastic price.
Customer service, reaching customers old new prospective. Complete control with what I want to post, sales, links etc
PROSEverything easy to use and a friend who also works with me on fantastic postings.
CONSI'm content I'm in control totally about all postings I want !!!
Reason for choosing VipeCloud
Recommend by trusted friend.
Reasons for switching to VipeCloud
I'm in control.
Vendor Response
Thank you!
Replied October 2023
Susan
Cosmetics, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Don't know what we would do with out this system in our business
I hired someone to do it all for me so I find what they do with your product works well for us.
PROSAble to use what is there and create what we need
CONSIt takes a while to understand it and use it if you have never done something like this
Reason for choosing VipeCloud
It is what was shown and offered to me first
Vendor Response
Thank you for your review! If there is anything we can do to help you understand how to use VipeCloud, please don't hesitate to reach out to our support at support@vipecloud.com. -Adam
Replied October 2023
Leslie
Cosmetics, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Love VipeCloud
I love all the options VipeCloud provides
PROSI love the simplicity and all the options VipeCloud provides!
CONSI like everything. There isn't anything that I don't like.
Earnestine
Retail, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
You’ve Got to give this Software an opportunity to work!!! If you don’t work it will not work!
My overall experience with this software it’s totally awesome! I was using Skipio before end it had too many glitches!
PROSI really like the ease adding new contacts!
CONSI really wish that I was able to delete some of the people that I have in my contact list definitely! I don’t like the archive feature when it comes to Leads.
Reason for choosing VipeCloud
Easier to use
Reasons for switching to VipeCloud
It was too pricey and complicated for me!
Shelly
Retail, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed June 2022
Feedback on VipeCloud
Look of it, tracking clicks & opens. Love that it comes as reports directly to my inbox
CONSI can not connect it to my gmail account
Reasons for switching to VipeCloud
My office help recommend
Vendor Response
Hi Shelly, thank you for the review! Let's schedule a call. I'd love to learn how we can improve your review to all 5 stars. LMK a time that works for you. -Drew
Replied June 2022
Alyssa
Cosmetics, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
My Honest Opinion
Great! Very versatile . I like can add a personal touch to my messages
PROSThe automated system makes it easy ! Once you get set up it does the work for you .
CONSThe initial setup of campaigns . It can can be somewhat confusing but once You get hang of it, it get easier .
Cathy
Cosmetics, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed October 2023
Great Database with lots of potential
How well it organizes my leads emails texts etc
CONSWish I could filter more and select multiple items to delete at a time. Such as conversation texts
Shawn
Cosmetics, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed November 2021
Professional looking communication!
I love all the features vipecloud offers and how easy it is to use the software. Many features for the value
CONSI couldn't imagine any other features that vipecloud doesn't already have :)
Marcia
Cosmetics, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Wonderful Company
VipeCloud is a great company and it has made a positive difference in my business.
CONSI like every aspect of VipeCloud. I have no complaints.