About Voiso

Voiso is a SaaS call center solution with its own telecom infrastructure supported by 12 PoPs worldwide. With advanced historical reporting and real-time monitoring features, Voiso can streamline operations for outbound, inbound, and blended call centers. Intuitive interface and flexible functionality make Voiso suitable for practically any use case.

For outbound sales, Voiso enforces abandonment ratios, provides selective recording, and more compliance features to help navigate global and nation-specific requirements. For customer service call centers, Voiso stands out offering reduced handling times, real-time queue management, and all the necessary agent and supervisor capabilities. For BPOs, Voiso offers support to most CRMs and can even wo...


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2 Reviews of Voiso

Overall rating

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March 2021

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Sven from Sven Horvat

Verified Reviewer

Company Size: 1 employee

Industry: Electrical/Electronic Manufacturing

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2021

An awesome call center software

Pros

This software has a ton of metrics and functions for a free trial or a low price. Pretty satisfied. Very easy to find and use the many functionalities.

Cons

Not much to dislike about the software, given that I only used the free trial. So far so good.

October 2020

Phidias from BDSwiss Holding PLC

Company Size: 201-500 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Great call quality and Service

PReviously having many issues and complaints about calling and interuptions. With Voiso the complaints and call issues are to the minimum.

Pros

User-friendly. Was easy to set up and swap from our current calling system we were using.

Cons

Comparing to other calling systems he hardly found any issues with the administration of the system

Reasons for Choosing Voiso

Easier implimentation with our CRM and good call quality.

Reasons for Switching to Voiso

We had toubles with incoming calls and call quality.