--- title: "Vtiger CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Vtiger CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Vtiger CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/vtiger-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Vtiger CRM](https://www.softwareadvice.com/crm/vtiger-profile/) / Vtiger CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/vtiger-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/vtiger-profile/alternatives/) # Vtiger CRM User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 338 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.2/5 - Value for money: 4.5/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 159 reviews (47%) - 4 stars: 139 reviews (41%) - 3 stars: 33 reviews (10%) - 2 stars: 5 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - It is a solid CRM that helps improve organisation, customer tracking, and team efficiency. Once it is set up properly, it becomes a helpful tool for managing customer relationships and daily business tasks. - I like that it brings CRM and helpdesk features together, which makes it easier to keep track of customers and follow-ups. - It’s a powerful all-in-one solution that helps streamline sales, marketing, and customer support processes ### Most mentioned cons - Gui looks somewhat outdated and is not intuitive. - Customer support service of Vtiger CRM is not upto the mark there have been time where our issues was not resolved in a systematic manner as it took time way more as we expected. - Upgrade is difficult for non-techies. ## Vtiger CRM customer reviews Showing reviews 1-25 of 338 (page 1). ### Client Management Hero - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The customer support is very helpful and they always strive to improve the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros You can literally do everything on this software by just a few clicks, it enables you to analyze and improve your team and pipeline performance. #### Cons Well because of the time difference I am barely available for their trainings, but the team does try to accommodate everyone. --- ### The great app - Overall rating: 4/5 - Reviewer: Hanane M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered A very wonderful experience and still like you #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros For ease of use .It offers a range of features for smaller companies #### Cons A very good application in which there are no downsides #### Reasons for switching to Vtiger CRM It is considered a powerful resource with a set of features --- ### Easy to use and customizable - Overall rating: 5/5 - Reviewer: Paulo R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its really easy to use and there are many options to customize the user experience #### Cons As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited #### Reasons for choosing Vtiger CRM I prefer vTiger cause is cost-effective and really easy to configure and use. --- ### Salesforce Killer - Overall rating: 5/5 - Reviewer: John T. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I can confidently say implementation of this software has significantly increased the sales and marketing efficiencies of the business in which i have implemented this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is an enterprise level ERP package that offers practically every feature of Salesforce, and structured to allow for SME type admins to build this via custom modules and flexible dev environments. It is a highly practical package that allows non-qualified programmers to get the equivalent bespoke style functionality out of the system/ #### Cons Project mangement is clunky. I cant drag/drop task bars in the gantt chart. the reality is i need to use smartsheet to get the flexibility i need here, together with the highly useful linking between the subtasks - i.e. STart to start lines the task bars from the start. End-to-Start is the typical 'cant start task 2 until task 1 is finished', plus the multiple day delays and advancement options with these relationships #### Reasons for choosing Vtiger CRM I was introduced via the Open source installer offered through Go daddy website management. The pricing makes the commercial version of the software highly reliable and a no brainer. --- ### Flexible and complete package - Overall rating: 5/5 - Reviewer: Alex N. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We initialy came to vTiger as a cheaper alternative to Salesforce. We found not only a valid and much more easily customizable CRM but we have developed the modules to handle internal Cases, as a Project Management tool, as a simple DB to keep track of products, as a Quote & shipping #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Can be customized without being a programmer. It is flexible enough to do many things well enough for a small company that does not need very specialist applications. It is intuitive enough for my users to take up without pushback #### Cons I would love better integration with Google Sheets. Poor (non existent) formatting of reports. No community forums or "vote for function" #### Reasons for choosing Vtiger CRM Greater flexibility, price to function ratio #### Reasons for switching to Vtiger CRM Salesforce charges double and you still had to pay extra to third parties for basic things like Edit in grid, etc --- ### QTE Training likes VTiger - Overall rating: 3/5 - Reviewer: Thomas E. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. See section pros #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem. Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts. #### Cons The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown. It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/) #### Reasons for choosing Vtiger CRM Cloud based System, pricing, easy maintainable #### Reasons for switching to Vtiger CRM Salesforce was to expensive for the small Business we are on --- ### Great value for money, great customization options - Overall rating: 4/5 - Reviewer: Sander M. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We realised a big added value but for some issues the development time takes quite long. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The modularity. You can mix and match modules as you see fit. You can build a great variety of workflows for different teams to work together on a centralized, highly customized build. #### Cons There is a lot of freedom on pretty much everything, except from some vital funcitonalities missing from some modules and some modules contain 'standard' settings that you cant work around. Two examples, the Mailroom module can only update some types of records. It can create contacts but can not update contacts. The quote module for instance can only work once your inventory is in vTIger. It doesn't allow you much customization. #### Reasons for choosing Vtiger CRM Peer recommendation, versatility, low cost, wide range of options --- ### One of the best! - Overall rating: 5/5 - Reviewer: Richard B. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered We adapt CRM to our recruitment process and we install also VTiger to manage our prospect and sales department. All's just perfect! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros - Easy to configure - Easy to modify - Easy to use - Easy to adapt to your need - Complete software #### Cons - The email template could be more complete with more design #### Reasons for switching to Vtiger CRM SugarCRM was realy good but too slow and hard to modify and adapt to our needs. --- ### Best for money - Overall rating: 5/5 - Reviewer: Juerg H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have introduced vtiger from the decision date in rolling planning. This enabled us to cover 90% of our needs within a very short time (less than 1 month). An unequalled value, which I was not able to realize with other solutions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - functionality - customizability - stability #### Cons - often many clicks to the destination - many open windows - restricts clarity #### Reasons for choosing Vtiger CRM - best price and performance ratio - rapid implementation - simple user guidance - little user training necessary - variety of functions #### Reasons for switching to Vtiger CRM We have introduced vtiger from the decision date in rolling planning. This enabled us to cover 90% of our needs within a very short time (less than 1 month). An unequalled value, which I was not able to realize with other solutions. --- ### Versatile and scalable - Overall rating: 5/5 - Reviewer: Nathan M. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Hugely positive and I prefer this CRM to others I have used which tend to be a lot more expensive the Vtiger. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to customise the CRM to your business requirements. #### Cons Connecting modules together can be tricky for beginners. #### Reasons for choosing Vtiger CRM Price a lot more affordable and scalability. --- ### Vtiger CRM is a Game Changer - Overall rating: 4/5 - Reviewer: Ismael M. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Vtiger has been a game changer for us especially the sales team. it has various features that makes sales and marketing more profitable and its very enjoyable to work with. The best feature in Vtiger is the sales automation and emails marketing options. We are able to conduct sales online with ease which makes us reach more customers which increases productivity. This too is also very affordable which reduces marketing cost on other avenues. The ability to install this tool in our phones is also an advantage for us. We work from anywhere with this app which leads to higher yields. #### Cons frankly the software has worked wonders for us. We cant dare rate this tool below 8/10. --- ### Vtiger Crm implementation - Overall rating: 4/5 - Reviewer: alfredo m. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used it for marketing and commercial company 20 or more people users, also for huge association and university, lately seem it is on so much controlled from Vtiger that is proposing their cloud vtiger, I'm talking about opensource community one #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the fact that you can start use it fast, possibility to create custom module For who work in php, mysql environment is almost easy find solution to troubles. Not so much help online but emough for help you #### Cons Workflow is tricky, need some tries and knowledge for use it, theorically seem simple, but some troubles to execute it #### Reasons for choosing Vtiger CRM I know it better, --- ### Saved my working life! - Overall rating: 5/5 - Reviewer: AnnA L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I own and run 2 companies, one together with a good friend and she has also one more company. Since we started in 2010/2011 we have been working more and more closely together and when starting to use Vtiger in… think 2013…. We share all our business information in Vtiger. This gives our small companies a great advantage and brings security to our customers. Sometime in 2014 I got sick and started to get more and more fatigued and in the end of November 2017 I was diagnosed with ME/CFS. This means my head get tired and I have problems remember things and plan my work. Without Vtiger I would have had to stop working. No, it is really the truth! From the start we have created new modules, new checklists, new ways of project management because we wanted to hire more people and wanted them to work like we do. We have modules for customer updates of Wordpress sites, for SEO management and for support. We haven’t hired a lot of people but all these adapted workflows is now an enormous help due to my cognitive issues. I can still work, not as much as before but still working. So, thank you Vtiger! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its ADAPTABLE! On the first look you might get surprised of all the functions but when you start using it you will realize there are even more functions and you will love it. I do realize that if you want a CRM, support system or project management and do not want to adapt anything to your organization - then the Vtiger might not be for you. But I have never worked with a system that I didn't want to adapt. There is always some process, some pipeline that you do different than other businesses and I was so happy when I found out that I could make the Vtiger – to be my system – adapted for my needs. And I love the fact that even if we are small companies, we get good support from Vtiger. #### Cons Well actually the fact that is so adaptable and still very powerful do requires that you think and plan before you start to create new pipelines, modules. Because there are so many functions that you can create a module that serves even the most complicated process. And so even if you can make anything – take the time so write done and plan the process. --- ### Good System, but free version is hardly to handle - Overall rating: 3/5 - Reviewer: Gerald K. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lead Management, CRM, project management with effort/expenses-tracking #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Basic features are all here - also in the standard edition. But you have to buy many addons to get this working (e.g. pdf-Export) for daily work. Also the interest in the community edition seems not to be that high from Vtiger. Difficult to get free know how, also with extensive research. #### Cons Gui looks somewhat outdated and is not intuitive. Translations are there, but of bad quality. Upgrade is difficult for non-techies. #### Reasons for choosing Vtiger CRM it was free in the community edition. --- ### Fast, efficient and easy to use - Overall rating: 5/5 - Reviewer: Cristian J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am glad to have found this online software. Our efficiency has increased; we do more work in less time. It helps us make better decisions with the reports. It is accessible from anywhere as long as we have access to the internet, it doesn't require any installations and can be accessed from a PC, tablet, smartphone or laptop. in conclusion, I can happily recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Never have I been more efficient when doing tedious tasks, Vtiger surely helps me accomplish this work by allowing me to create detailed daily or weekly report templates. These parameters can be modified at any time to satisfy future needs. It helps us stay under established SLAs with its management tickets interface and notifications. The management console or interface it is very easy to understand, detailed information about any new case is displayed to conveniently. Any other necessary information can be located in different tabs of the menu. #### Cons Overall, this CRM software has delivered all of the required needs I have for my organization, however, just like any other software out there you will always stumble across a learning curve. If Vtiger documentation was easier to locate and have it always in a link inside the interface management console to reach to, I would not ask any more from this CRM software. --- ### Great customer support and really good value - Overall rating: 4/5 - Reviewer: Eric B. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great customer support, they offer email, chat and telephone support and the VT account manager (Sharavana) is great for keeping things on track. They also offer structured training and support packages which worked well for us and are good value. Customer service is definitely their strength, and is really important in selecting a CRM. Poor quality or expensive support just makes it too hard hard to get all the customization you need or worse a poorly implemented CRM. Our building company has a fair bit of complexity around ordering, scheduling and project management as well as the usual lead generation and sales functions. Vtiger is our third system since 2007 and definitely the best for flexibility and customization it’s also easily the best value. API Integration with other systems like accounting packages and project management tools is quite good but sometimes has to use web hooks which can have a delay. Integration with web forms and chat is excellent and some really good analytics is available. Document storage is great in VT – super easy access to plans and documents even for people in the field. Logging calls even mobiles has been really useful especially for project management. #### Cons Not many - The mandatory 2 column format for every page is a bit limiting, this can make the layout of data a clumsy. Most of the cons are overcome by working it through with VT – ring them, if they can’t fix it then they will give you a ‘ work around’. --- ### Easy to use and does almost everything I need - Overall rating: 4/5 - Reviewer: Elizabeth K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Trackability and accountability within my company is the biggest benefit. And ease of use for non technical users. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use, storage capacity, privacy, application add ons and customer service. Allowing the different roles within my company certain accessibility parameters, but does have limitations. #### Cons Separate modules don't easily connect for systemic workflows. Customer service. Amount needed to spend to get extra storage and flexibility for workflows. Accessibility to block groups of users from doing certain things. --- ### The best CRM - Overall rating: 5/5 - Reviewer: Luiggi Piero F. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wellington, first we integrate thecompany. Now, salers can know what products we have in our storage. The Sales Assisntant can create quites easily. The After Sales Support Área, can manage the visits todo our customers when they have to install, repair, training some of our products. The owners can now how much the Sales Area are selling monthly. Logistic can manage better the storage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With Vtiger I can integrate all the company. Logistic, Sales, After Sales support, customers #### Cons Nothing. All Is perfect. I don't have anuncio problem with this CRM --- ### Easy, Customizable, Always present to help you - Overall rating: 5/5 - Reviewer: PAOLO P. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The possibility of using a smartphone app has solved several problems especially when you are out of the office #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have been using VTiger for over a year, with the passage of time it has become a very useful tool as well as easy to use already in the first use. We appreciate the possibility of modifying and creating new modules to support those present to strengthen the traceability of information to the sales department that would not have only management software. The sales department is able to keep its customer portfolio active with simplicity and to propose new solutions or opportunities during the bidding process by using the possibility of sending offers directly from VTiger. #### Cons Some missing features in the marketing module like the ability to manage multiple mailing lists in a single Marketing list --- ### A good baseline CRM with capability to add advanced funtionality - Overall rating: 4/5 - Reviewer: William F. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used vTiger CRM for some of our call center solutions to collect customer information and integrate with the dialer systems. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros It is a solid basic CRM. It provides all of the essentials for capturing customer data and sending it off the the next step in the sales cycle. #### Cons The system is rigid, so making changes to match your internal workflow may not be super easy to accomplish. Also, integrating a payment solution may be more work than necessary. --- ### My Experience with CRM Vtiger - Overall rating: 4/5 - Reviewer: Luis Ernesto S. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is good, i the CRM in my bussines and helps to the follow, and track the oportunity, with the wrkflow the agents keep informed about yours oportunities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros the easy implementation and personalization, I can create my own workflow and create my own fields, this is very important for my bussines. #### Cons the poor support we have a open source version and in Ecuador don't exist people who know about this software --- ### Perfect Solution - Overall rating: 5/5 - Reviewer: Calum K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use the free self install edition and have great integration with 3rd party adding which allow us to get our invoices and documents signed digitally. #### Cons There were some small bugs we had to fix ourselves relating to email attachments. --- ### Using V Tiger - Overall rating: 5/5 - Reviewer: Chris H. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered We keep finding new depths to the V Tiger system as we develop use of it in our system and as a result are using it far more than we anticipated. The support from V tiger has been nothing less than superb and we could not have made the use of it that we now are without that support First class company and first class product #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adaptability and support #### Cons very little at all, One bad shortcoming is that we have to save documents locally and then upload,rather than being able to save directly into V Tiger - this is time consuming and seems totally illogical. For invoicing, you also need to have a spreadsheet structure as opposed to having to enter each line of the invoice individualyy and do all of the maths manually --- ### Above and beyond - Overall rating: 4/5 - Reviewer: Brandon K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered The customer support is amazing and always super knowledgeable. They really go the extra mile. The application in its entirety is quite impressed and continues to grow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Near unlimited capabilities with what you can make it do and track for your business #### Cons The site can be a little slow sometimes bogging you down with all the information it is storing. --- ### vTiger is great - Overall rating: 5/5 - Reviewer: Joseph M. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It does what we need it to do. Would be great if we could tie it to our accounting software, but we are in Thailand and have to use a specific program that doesn't play nicely with other programs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Whenever I have an issue, the live chat is almost always immediately available to assist me. Even with dumb questions, they will quickly show me what I was missing and I'll be back in business. For special requests, like custom reports or things that require coding they are also very quick to make this happen. If I need something, they can do what it takes to make it happen for me. #### Cons Historical visit feature (for customers) had to be manually added. Needs a better section for dealings with customers. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/vtiger-profile/reviews/?page=2) --- Vtiger CRM Reviews, Pros and Cons - 2026 Software Advice