--- title: "Vtiger CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Vtiger CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Vtiger CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/vtiger-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Vtiger CRM](https://www.softwareadvice.com/crm/vtiger-profile/) / Vtiger CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/vtiger-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/vtiger-profile/alternatives/) # Vtiger CRM User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 339 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.2/5 - Value for money: 4.5/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 159 reviews (47%) - 4 stars: 139 reviews (41%) - 3 stars: 34 reviews (10%) - 2 stars: 5 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - It is a solid CRM that helps improve organisation, customer tracking, and team efficiency. Once it is set up properly, it becomes a helpful tool for managing customer relationships and daily business tasks. - I like that it brings CRM and helpdesk features together, which makes it easier to keep track of customers and follow-ups. - It’s a powerful all-in-one solution that helps streamline sales, marketing, and customer support processes ### Most mentioned cons - Gui looks somewhat outdated and is not intuitive. - Customer support service of Vtiger CRM is not upto the mark there have been time where our issues was not resolved in a systematic manner as it took time way more as we expected. - Upgrade is difficult for non-techies. ## Vtiger CRM customer reviews Showing reviews 1-25 of 339 (page 1). ### Client Management Hero - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The customer support is very helpful and they always strive to improve the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros You can literally do everything on this software by just a few clicks, it enables you to analyze and improve your team and pipeline performance. #### Cons Well because of the time difference I am barely available for their trainings, but the team does try to accommodate everyone. --- ### The great app - Overall rating: 4/5 - Reviewer: Hanane M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered A very wonderful experience and still like you #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros For ease of use .It offers a range of features for smaller companies #### Cons A very good application in which there are no downsides #### Reasons for switching to Vtiger CRM It is considered a powerful resource with a set of features --- ### Easy to use and customizable - Overall rating: 5/5 - Reviewer: Paulo R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its really easy to use and there are many options to customize the user experience #### Cons As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited #### Reasons for choosing Vtiger CRM I prefer vTiger cause is cost-effective and really easy to configure and use. --- ### Salesforce Killer - Overall rating: 5/5 - Reviewer: John T. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I can confidently say implementation of this software has significantly increased the sales and marketing efficiencies of the business in which i have implemented this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is an enterprise level ERP package that offers practically every feature of Salesforce, and structured to allow for SME type admins to build this via custom modules and flexible dev environments. It is a highly practical package that allows non-qualified programmers to get the equivalent bespoke style functionality out of the system/ #### Cons Project mangement is clunky. I cant drag/drop task bars in the gantt chart. the reality is i need to use smartsheet to get the flexibility i need here, together with the highly useful linking between the subtasks - i.e. STart to start lines the task bars from the start. End-to-Start is the typical 'cant start task 2 until task 1 is finished', plus the multiple day delays and advancement options with these relationships #### Reasons for choosing Vtiger CRM I was introduced via the Open source installer offered through Go daddy website management. The pricing makes the commercial version of the software highly reliable and a no brainer. --- ### Flexible and complete package - Overall rating: 5/5 - Reviewer: Alex N. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We initialy came to vTiger as a cheaper alternative to Salesforce. We found not only a valid and much more easily customizable CRM but we have developed the modules to handle internal Cases, as a Project Management tool, as a simple DB to keep track of products, as a Quote & shipping #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Can be customized without being a programmer. It is flexible enough to do many things well enough for a small company that does not need very specialist applications. It is intuitive enough for my users to take up without pushback #### Cons I would love better integration with Google Sheets. Poor (non existent) formatting of reports. No community forums or "vote for function" #### Reasons for choosing Vtiger CRM Greater flexibility, price to function ratio #### Reasons for switching to Vtiger CRM Salesforce charges double and you still had to pay extra to third parties for basic things like Edit in grid, etc --- ### QTE Training likes VTiger - Overall rating: 3/5 - Reviewer: Thomas E. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. See section pros #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem. Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts. #### Cons The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown. It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/) #### Reasons for choosing Vtiger CRM Cloud based System, pricing, easy maintainable #### Reasons for switching to Vtiger CRM Salesforce was to expensive for the small Business we are on --- ### Great value for money, great customization options - Overall rating: 4/5 - Reviewer: Sander M. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We realised a big added value but for some issues the development time takes quite long. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The modularity. You can mix and match modules as you see fit. You can build a great variety of workflows for different teams to work together on a centralized, highly customized build. #### Cons There is a lot of freedom on pretty much everything, except from some vital funcitonalities missing from some modules and some modules contain 'standard' settings that you cant work around. Two examples, the Mailroom module can only update some types of records. It can create contacts but can not update contacts. The quote module for instance can only work once your inventory is in vTIger. It doesn't allow you much customization. #### Reasons for choosing Vtiger CRM Peer recommendation, versatility, low cost, wide range of options --- ### One of the best! - Overall rating: 5/5 - Reviewer: Richard B. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered We adapt CRM to our recruitment process and we install also VTiger to manage our prospect and sales department. All's just perfect! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros - Easy to configure - Easy to modify - Easy to use - Easy to adapt to your need - Complete software #### Cons - The email template could be more complete with more design #### Reasons for switching to Vtiger CRM SugarCRM was realy good but too slow and hard to modify and adapt to our needs. --- ### Best for money - Overall rating: 5/5 - Reviewer: Juerg H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have introduced vtiger from the decision date in rolling planning. This enabled us to cover 90% of our needs within a very short time (less than 1 month). An unequalled value, which I was not able to realize with other solutions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - functionality - customizability - stability #### Cons - often many clicks to the destination - many open windows - restricts clarity #### Reasons for choosing Vtiger CRM - best price and performance ratio - rapid implementation - simple user guidance - little user training necessary - variety of functions #### Reasons for switching to Vtiger CRM We have introduced vtiger from the decision date in rolling planning. This enabled us to cover 90% of our needs within a very short time (less than 1 month). An unequalled value, which I was not able to realize with other solutions. --- ### Versatile and scalable - Overall rating: 5/5 - Reviewer: Nathan M. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Hugely positive and I prefer this CRM to others I have used which tend to be a lot more expensive the Vtiger. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to customise the CRM to your business requirements. #### Cons Connecting modules together can be tricky for beginners. #### Reasons for choosing Vtiger CRM Price a lot more affordable and scalability. --- ### Vtiger CRM is a Game Changer - Overall rating: 4/5 - Reviewer: Ismael M. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Vtiger has been a game changer for us especially the sales team. it has various features that makes sales and marketing more profitable and its very enjoyable to work with. The best feature in Vtiger is the sales automation and emails marketing options. We are able to conduct sales online with ease which makes us reach more customers which increases productivity. This too is also very affordable which reduces marketing cost on other avenues. The ability to install this tool in our phones is also an advantage for us. We work from anywhere with this app which leads to higher yields. #### Cons frankly the software has worked wonders for us. We cant dare rate this tool below 8/10. --- ### Vtiger Crm implementation - Overall rating: 4/5 - Reviewer: alfredo m. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used it for marketing and commercial company 20 or more people users, also for huge association and university, lately seem it is on so much controlled from Vtiger that is proposing their cloud vtiger, I'm talking about opensource community one #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the fact that you can start use it fast, possibility to create custom module For who work in php, mysql environment is almost easy find solution to troubles. Not so much help online but emough for help you #### Cons Workflow is tricky, need some tries and knowledge for use it, theorically seem simple, but some troubles to execute it #### Reasons for choosing Vtiger CRM I know it better, --- ### Jack of Too Many Trades? - Overall rating: 3/5 - Reviewer: Geoff Y. - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My company has been using vTiger for the past 2 years. To give a little background, we are a 25 person company that provides IT Security Services to clients. Within those 25 employees, we have sales reps, marketing reps, and auditors who provide the services to our clients. We use vTiger for our CRM as well as our project management tool for our active engagements with clients. On the CRM side, I find vTiger to be okay. Not great, not terrible, just okay. Some of these reasons include a lack of intuitiveness to the system and the alert system is not good. The biggest sticking point for me is the alert system. When I set a task to follow up with a client or prospect, I want to get a reminder, not an email. I get hundreds of emails per day to the point where I shut my email down or it will consume my entire day. Thus, when vTiger sends me an email telling me to follow up with someone, I may not get it till the following day. While not a big deal, I would prefer an alert (pop-up notification) in the system at the day and time I scheduled it. I know that I could go into the tasks area and see what is due each day, but I am busy and need something in my face to remind me, not something I need to search for. Also, I don't find the system to be incredibly intuitive overall but honestly, this might be how my company has the system configured. On the positive side, the system is highly configurable to meet the needs of your business and whatever you need which is great. The only caution that I would have is that you can over customize the system which can become a challenge later down the road. Overall I would recommend vTiger but you have to know what you are getting into and if you can handle the limitations with the product! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pleasant user interface, customizable, easily accessible, awesome support #### Cons Overwhelming at times, possibly tries to be too much to everyone as opposed to being focused on a couple of specific areas --- ### best there is - Overall rating: 5/5 - Reviewer: Ioana M. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far all's good, going for better! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the best part is the accessibility: beyond the fact that you can connect via any web browser, there's the mobile app ( with offline option and other awesome features ) and the Gmail addon which is superb; i mean with just 2 3 clicks you create the opportunity and link the conversation directly from your inbox ( genius!) overall the accessibility and overview of the data is really really good. the other great feature present in almost every part is the flexibility with which you can create the reports, the templates, the way you store the documents, etc. i'm not sure about the other CRM solutions out there, but so far VTiger CRM proved to be a great adaptable solution, which ( at least on the sales representative side of our business) has brought us much improvement especially on the time : no more need to dedicate hours to update the system at least a few hours each week, it can be done instantly and in a few clicks you can even track the doubles and merge the data, but also the reaction time - easy to prepare the quote and send it directly to the customer/partner. #### Cons the only downside i can think of is the slow chat - internal communication tool seems to be "on standby" or still under development, but it exists . --- ### VTiger is value for money - Overall rating: 4/5 - Reviewer: Eduardo Z. - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered I'm very happy with vTiger although it is not SalesForce. You feel you are working with a company who cares about you and try for all means to help you to improve your business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It has a lot of resources. For a small company with low budget it's a great choice. The customer support is great, they are always at your service with a lot of patience and dedication. They are constantly adding new features and improving the software. #### Cons Some of the features are complicated to adopt, like the project module and it is not very friendly. Although the email campaign module is quite good it needs some improvements when you try to resend a campaign, it needs to generate a URL of the campaign like MailChimp does. As a small company I would like it to allow us to adopt different identities (as an example, I'm the CEO but sometimes I'm acting like a support agent so I will like the CRM to allow me to change my name in that case to pretend we are a bigger company, it is not nice to sign with the name of the CEO from the email address of support@mycompany.com) #### Reasons for choosing Vtiger CRM I find that the price is affordable for our size of business #### Reasons for switching to Vtiger CRM I switched like 10 years ago, at that time I was using the OpenSource version of both --- ### Small business friendly - not user friendly - Overall rating: 4/5 - Reviewer: Kaitlyn V. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered What's most important is how it improved our customer experience. We stayed better connected and made every interaction count. Sales accelerated and complaints declined. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Amazing contact database and contact management systems. I used customer tracking to reach more customers on more platforms. Manage support and sales in addition to marketing. If you have teams everyone can work together, if you're managing on your own you can get a lot of work done within Vtiger. Less running back and forth between systems. Forms can be customized *to an extent*. The pilot version is free, the paid version won't break the bank. #### Cons I couldn't find a way to format reports and exporting data was a slow and difficult process. As I mentioned in the review title, Vtiger CRM is not user friendly. I stayed late in the office doing my best to get it up and running. --- ### Good to manage Client's queries and Sales - Overall rating: 4/5 - Reviewer: Hemant A. - Verified reviewer: Yes - Industry: Photography - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The customized dashboard is really good to keep track of every thing. Love the report generation tools, where I can pull the team's record and their performance easily. Scheduled email is what I liked the most in the software, I can send the email at the convenience of the customer. Overall a very good tool for keeping track, getting notification of the tasks, and this really helps team to grow. #### Cons There is a lack in the system between 11:30 pm IST to 12:00 pm IST. It doesn't support grammerly well. --- ### VTiger is awesome. - Overall rating: 3/5 - Reviewer: Robert G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are using VTiger of course for helping customers with support cases; however, where VTiger *really* shines is in the sales department for our business development department. Making easy appointment links for individuals and groups, flexible email and SMS campaigns, live chat support, etc. for a low price per user...VTiger is pretty excellent. We first chose VTiger because it was based off the open source Sugar CRM and we love having the option to move off VTiger to our own hosted solution when the corporation requires this. Overall, we are all extremely happy with the 5+ year relationship we've had with VTiger. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For the price, it is definitely the best CRM around. #### Cons Even though the team fixes bugs quickly and responds to support requests quickly, their software updates noticeably break other features as they continually improve the website. This can be a bit annoying at times. Other than that, the uptime is excellent and our whole organization uses VTiger as much as possible. --- ### Solid CRM - Overall rating: 5/5 - Reviewer: Christopher L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very positive. In the years I have been using it I have only needed to reach out to support a few times and I was promptly assisted and my issues were always resolved. Most of the time they were just training questions. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vtiger is feature rich. Reporting is great especially when you can build your own custom metrics to report on. #### Cons Kind of a steep learning curve but once you get it down its awesome. #### Reasons for choosing Vtiger CRM More flexibility and better reporting. #### Reasons for switching to Vtiger CRM Needed better reporting --- ### One solution to simplify your work "Vtiger" - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the time our company has purchased Vtiger, interacting with clients has become very easy, we can pull up the reports of our client from when he started using our product and what is the graph of his continued business with us. We can even keep the track of clients not placing an order with us. We can even keep a track of how often we call our clients to better our services and we can also come to know the trending complaints which are getting our business affected by pulling up the reports from the Vtiger which is a very good option. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros One of the best option is the "SLA clock" which keeps on reminding you that we haven't acknoledged the query of the customer and this helps a lot in getting a prompt response and it shows how company is willing that our clients get the resolution with in no time and they can work with us swiftly. #### Cons This software should even come up with the soft-phone facility which can display the client detail on the screen whenever they call. Which will reduce the time for finding up the detail of client and get straight to the track and help them with the best possible option rather than waiting the first 3 minutes of the call in pulling up what was are the order placed by the client and what was his las email to us. --- ### Easy, smart and time saving - Overall rating: 5/5 - Reviewer: Ulan J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My general experience has been good. As a on the road accounts manager, I needed something that could work with me on the road, cutting out late night pipeline updates. It removed the way our company reported; We usually had separate excel sheets and paper trails to update management on pipeline and sales, this removed late night spreadsheet updates and calculations and I can spend more time with the family. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I am a Channel Manager or accounts manager, with that being said, my job requires me to be on the road, seeing customers, following up on opportunities and just Managing general pipeline sales. I really do appreciate the Vtiger Mobile application. I can easily update my opportunities - "on the go". It is easy to use: Easy to track and update my opportunities with the simple user interface. It makes my life much easier #### Cons As we are based in South Africa Our connectivity and more specifically international connectivity is slow. Sometimes the loading of any function in the browser takes very long. Sometimes longer than others. --- ### Excellent and Easy to use CRM Portal - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the objective of using VTiger is getting fulfilled. No more forgetting about the opportunities as a Sales Person. You can keep track of all your client data. Reporting formats also give a huge insight into the data that helps faster decision making #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Simple to use with all the features that enable me to track, update any record pertaining to client, organization and its opportunities We have automated the quote requisition to our design team from VTiger itself The dashboard gives great insight into the overall summary of my opportunities #### Cons Sometimes the linking of the documents from G-Suite or uploading the same becomes time-consuming since there is a word title limit. Our files have huge names and cannot cut down on the word limit. This is a drawback that I would like to highlight --- ### Our CRM on my own terms! - Overall rating: 4/5 - Reviewer: Ignacio V. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Easy to use and configure. We use vTiger for about three years, hosted in our own cloud and works very well. We connected with 3CX and Google Apps to have a central place to manage the communications with our customers. #### Cons the documentation of free version, may be it's a little outdated, but with a little of luck, you can achieve whatever you need. --- ### Positive development over the years - Overall rating: 5/5 - Reviewer: Jonathan C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Since migrating from the local to the cloud version, we have added features that we use, we like the internal integrations between the elements and the ease of producing meaningful reports. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The vendor is really good at developing the platform and bringing those changes to our awareness. This has been in the creative approach to sales and the adaptations around the new GDPR regulations. #### Cons There is an integration that would be really useful but it hasn't been written yet with Quickbooks for UK Tax office program, 'Making Tax Digital'. It would be really useful to have the integration written, however this is above and beyond the rest of the application suite, we use if for sales and account management along with project and support services. --- ### easy to use, complete, free - Overall rating: 5/5 - Reviewer: Luca B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it for a few years and I can say that it is a complete, easy to use. The free download version already has modules for the standard usage. With the support of companies that develop solutions on vtiger it is possible to adapt the product to their professional needs of all levels. I enjoyed the opportunity to create lead generation modules interacting with social media (facebook, twitter, google +, etc), that guarantee to increase your business opportunities. With the setting of the policy correct workflow is guaranteed and serves the objectives to be achieved. Installing it in the cloud, you can access the data at any time, increasing efficiency and decreasing the time #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, free, adaptable to any need, lead generation, use in cloud #### Cons For professional use, you must rely on companies able to develop solutions vtiger ## More reviews [Next reviews](https://www.softwareadvice.com/crm/vtiger-profile/reviews/?page=2) --- Vtiger CRM Reviews, Pros and Cons - 2026 Software Advice