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Vtiger CRM vs Zoho CRM
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.2 / 5
Value for Money
4.5 / 5
4.3 / 5
Customer Support
4.2 / 5
4.1 / 5
Functionality
4.2 / 5
4.3 / 5
Last Review Written
March 10, 2025
March 19, 2025
Pros/Cons
Pros
- Fantastic user interface, Great functionality and integrations with google calendar are the highlights of this product. We have been able to get great sales insights after embracing Vtiger CRM.
- Sandeep has done a fantastic job and gone to great distance to ensure effective implementation and after sales support for HackerEarth.
- The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports.
Cons
- The cloud version of the software suffers for this reason, as well as the inability to edit some records due to a lack of access to the backend.
- No custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown.
- We have a little overview from our clients, because, a lot of clients are 2 or 3 times in the CRM in cause of a mistake with update.
Pros
- Amazing product and a great experience. I was also very happy to see the analytics that pointed me in the right direction for next steps.
- Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.
- Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.
Cons
- We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.
- Misleading information during the trial phase. Always upselling their useless apps through Zoho one.
- You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
