Web Tracks is a cloud-based help desk and IT management solution suitable for small and midsize IT departments looking for a way to track IT assets and manage help desk requests. Web Tracks offers a help desk module that allows users to assign help desk tickets to technicians. Users can set different priority levels of tickets according to need.
Since the help desk on Web Tracks is linked to its inventory system, users receive information about the end client and their device whenever a ticket generates. With its email converter, users can create tickets by emailing a pre-configured address.
Web Tracks delivers computer inventory software, help desk software, purchasing software and asset management software as a single solution. It also offers an audit tool for completely auditing the software and hardware of each workstation and server.
Software and hardware can include desktop computers, related peripherals, software licensing, software media, purchasing, documentation and help desk tickets.
Web Tracks is available on an annual subscription basis that includes support via an online knowledge base.