WebQA is a cloud-based CRM solution for small to mid-sized clients. The solution provides applications for customer service, account management, issue tracking and e-mail management. Employee provisioning allows support departments to manage changes, service and support staff, employees and members. Student tracking module is accessible to both students and administrators and helps them address specific needs of each academic department. Workflow management allows users to route requests to the right staff member, track and assign tasks and create work orders.
WebQA provides CustomAnswers module that manages inbound and outbound student communication. It helps users evaluate recruitment strategy and respond to prospective students. The module keeps a record of all the interactions with students and their needs and concerns with an organization
WebQA can be used in industries including financial institutions, consumer goods, post-secondary education, construction and healthcare. It integrates with other applications such as sales support systems, financial systems and ERP systems. Pricing is per user per month.
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BRAD from Town of Bethel
Number of employees: 201-500 employees
Value for money
Never fully got going
The demo version seems great and a good asset.
We signed up for Govqa for permitting and after a year and a lot of money and time it was never fully working, could be in part because we did not have the resources available to them to get it going but the sales team undersold how much work it was.Review Source: Capterra
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