About Wingman

Wingman is a conversation intelligence tool that helps sales teams with pipeline visibility, actionable insights, & real-time coaching.

Wingman gives sales reps the right information at the right time, while they are on a call. It enables staff members to automatically join sales calls and receive cue-cards based on the conversation, helping sales reps with customer objections, questions, and behavior suggestions. It also allows sales reps to bookmark key moments during calls, facilitating note taking and call summarization processes.

Wingman facilitates integration with various CRM and video conferencing platforms such as HubSpot, Salesforce, Pipedrive, Zoom, Google Meet, Microsoft Teams and more. Pricing is available on an annual subscription an...


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Supported Operating System(s):

Web browser (OS agnostic)

65 Reviews of Wingman

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(37)

37

4 stars

(26)

26

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 65 results

December 2019

Abhilash (Archie) from Chargebee

Verified Reviewer

Company Size: 201-500 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

True to the name, a sales rep/manager's sidekick

True to its name, Wingman has empowered the sales team at Chargebee to adapt, coach and share tribal knowledge easily. We have active sessions where teams discuss calls and offer their thoughts and ideas on specific use cases and scenarios, objections that come up on the call.

Pros

The easy implementation and setup is just magic. The powerful integrations with Zoom and Outreach have made adapting, coaching, and knowledge sharing within the sales team seamless

Cons

Although no complaints, Wingman could do a better job in automating note taking and integrating these notes into specific sections of the call as well as logging them into the sales CRM

Reasons for Choosing Wingman

Wingman not only had a great sales team that made evaluation easy but also invested in our sales process and areas of opportunities right from the get-go (in just a couple of days from when we had the first few SDRs sign up for the trial to share feedback!) They brought in ideas on how we could optimize the use and helped in its adoption within the team.

April 2020

Jon from HelpFlow

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Insanely great sales coaching tool - I can "attend" every meeting without attending.

GREAT! I love it, it's a game changer for coaching.

Pros

Love being able to watch meetings on fast speed, comment for coaching, and move on. It's so much better than other ways we were coaching before, with manual zoom recordings.

Cons

The ONLY feature missing is the ability to view meetings live as they happen, via Wingman. Gong has that, but there is a 45 second delay which makes it effectively useless.

August 2020

Veronika from Traces AI

Verified Reviewer

Company Size: 2-10 employees

Industry: Security and Investigations

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2020

Great tool to track the calls with customers.

Overall it is a great tool!

Pros

It is very easy to use as wingman connects automatically to every call, to both systems Zoom and Google Hangouts. It is super cool because no extra steps are required and you can't forget to connect it to a call. But my favorite features are a search option through the whole call conversation and commenting option. Usually, I need to recall something from the call and instead of listening one hour call, I can directly find via search the moment I am looking for. Definitely recommended for everyone who is at saas and makes customer calls and customer interviews.

Cons

Nothing. Everything works as expected. The software is constantly improving which is great!

November 2019

Brenan from ezyCollect

Company Size: 11-50 employees

Industry: Computer Software

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

3.0

November 2019

Potential to be an asset to the sales team

Pros

The product features and the way it is designed to assist Sales teams gives the platform potential. The ability to have play cards delivered not just based on verbatim phrases but contextual phrases will be amazing. The AI analysis of the conversation also will be amazing.

Cons

The platform is still in its early days and the AI algorithms for speech recognition and contextual understanding is still rudimentary. The platform has improved its stability in the time we have trialled the product, however it is still prone to dropouts.

June 2020

Apoorv from Chargebee

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

June 2020

Improved my calls drastically

It reduces the time spent in coaching the team in their sales pitch. They can automatically listen to the calls of the top performers.

Pros

The cue card feature is really helpful at times when the customer is bombarding you with all kinds of questions. Further, automatic recording and transcription is also an important feature as it helps me improve my speech and delivery.

Cons

I think there is nothing that is very bad about this software but yes I am looking forward to some integrations like Calendly.

Response from Strings Systems

Replied June 2020

Thanks for sharing. Since Calendly integrates with Google Calendar / Outlook etc. and we integrate with both of them we do pickup all the info from your calendar. Would love to hear what functionality you have in mind.