--- title: "Clari Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Clari. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Clari is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/wingman-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / [Clari](https://www.softwareadvice.com/crm/wingman-profile/) / Clari Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/wingman-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/wingman-profile/alternatives/) # Clari User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 314 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 214 reviews (68%) - 4 stars: 93 reviews (30%) - 3 stars: 7 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The system does have an initial tough learning curve but it has improved to be sufficient. - A great first experience in helping forecasting with the entire team. - I really like the recording and transcription part, where it automatically records the calls, and generates transcripts so that we can go over that later which is really helpful. ### Most mentioned cons - Sometimes, even if you add them manually it still doesn't join. - Sometimes there is a delay in calls being recognized in Wingman.... and then further, there can be long delays in processing audio and transcription. - I dislike that Wingman won't allow users to listen in on other co-workers calls, but it sounds like this feature could be added soon. ## Clari customer reviews Showing reviews 1-25 of 314 (page 1). ### Best call recording tool! - Overall rating: 4/5 - Reviewer: Kemal G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Wingman is helping us a lot to increase our call quality by listening to and evaluating our employees. It also saves so much time for our admins. When there's a question agent cannot answer, we can simply do that part of the recording and send it to relevant teams. It's a must-have tool for any company that has sales/bd teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It almost correctly transcripts any accent. Saves us so much time for our admins and helps us to evaluate our calls and employees. #### Cons It's only missing one feature. I'd like to put a limitation on who can listen to the calls. #### Reasons for choosing Clari I had the best experience before. Their support is very helpful and you always get the answers you are seeking for. The tool is the best in the market. --- ### Excellent for sales teams - Overall rating: 4/5 - Reviewer: Naveed I. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered We use wingman on sales calls and its added so much value to our process. Being able to quickly and easily search and review the "game tapes" has been instrumental to our ability to improve our processes. Also, they have pre-built features that analyze calls and highlight important ones based on a variety of criteria e.g. number of questions asked by prospect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The core features right out of the box are incredible and surpassed expectations. Seem to find a new way to delight me every single time I go into my dashboard. Easy to set-up and comes with great integrations right on day 1. No hidden fees. You get what they promise. Love the ability to quickly switch between transcript and video. #### Cons The voice recognition AI took a little longer to learn my accent #### Reasons for choosing Clari The team at Wingman is just too good. Very personalized service. They go above and beyond to support us. Plus the software is great. No brainer. --- ### Mostly the same as what you'd expect, but not as expensive - Overall rating: 3/5 - Reviewer: Keri W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros I rely on Wingman primarily for call recordings (to check myself/my memory as well as share training calls etc. with customers) - it does both of those things perfectly fine. #### Cons It's a little clunky in some ways/takes some getting used to. Was harder to set up and I think it's a little tacky everything is on "trywingman.com" but it does what it's supposed to. #### Reasons for switching to Clari Budget --- ### My Experience with Wingman - Overall rating: 5/5 - Reviewer: Tina R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Have used the product already 2 months and overall I am happy. So far so good Thanks for a nice, easy to use product #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Transcript part is the most important and useful feature, we are using when doing our calls. It makes the CSM job much easier #### Cons Currently can't provide a relevant answer, as I have been using Wingman for almost 2 months. I will definitely provide feedback once I manage to make use of all other features #### Reasons for switching to Clari transcripts mostly (which Wingman provides) which is a great feature --- ### Perfect combo of prices and features - Overall rating: 4/5 - Reviewer: Aryeh C. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has everything we would need from a call recording platform. Very easy to use and set up for our team. #### Cons It doesn't have an easy way to manually store calls #### Reasons for choosing Clari Lowest price that feautred all the required things we needed --- ### Empowered through Wingman - Overall rating: 5/5 - Reviewer: Christian T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered I've had a happy experience with Wingman. It's been a valuable addition to our tech stack. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wingman has helped me manage all the minute technical details I'm required to remember during sales calls. #### Cons Not sure if there's anything I have to add at this time. #### Reasons for choosing Clari Better performance for us + better price point. --- ### Best tool to analyze our meetings - Overall rating: 5/5 - Reviewer: Mahidhar A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Wingman Notetaker is very helpful in automatically recording the calls and giving insights such as longest monologue, talk/listen ratio, etc. This really helps us to analyze our calls and improve the way we talk to people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are so many things that I like about Wingman. I am going to drill down to each feature that I like.Dashboard - Gives us an idea of how many calls were made and we can filter them as per the duration. We can sort them as per the talk/listen ratio and the longest monologue in a call. This gives us insights into what can be improved in further calls.Game Tapes - I use this a lot to help the new joiners understand how to handle objections by looking at the previous calls, how to pitch our product to the customers, how to position ourselves etc.Battlecards - I like how the battle cards pop up when we mention a competitor.Overall, Wingman is very easy to set up and you can almost see the results instantly on how it's going to help you analyze the calls and give you insights. #### Cons Sometimes, the dialects get mismatched and we can see that clearly when we go back and look at our call recordings. Although this rarely happens, there is still room for improvement to perfect this. --- ### Great tool for any sales team - Overall rating: 5/5 - Reviewer: Alex M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Wingman has been my sidekick since we brought it on. A must-have for any sales team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite feature is the battle cards that you can save and configure to pop up when certain keywords are mentioned on a call. #### Cons So far I have not experienced any issues. Wingman has been very easy to adopt and works great with our existing sales stack! --- ### Pretty good product with a strong future - Overall rating: 4/5 - Reviewer: Stephen H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Our team was looking for a way to consolidate and transcribe our client interactions in one single place. the setup was very slick, and when we did need support, the team was very professional and fast at recognizing and resolving our needs, #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The tool allows automatic recording, and consolidation of our phone calls, google meets, and zoom calls in one place, and treats them the same - a client interaction is presented for each type! #### Cons the Wingman API is a bit primitive, but it does serve its intended purpose. Could use some expansion to better integrate with additional 3rd party or home-grown tools --- ### Best Sales Interaction platform available in the market - Overall rating: 5/5 - Reviewer: Neha P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered The overall experience has been great. It's a wonderful tool for managing the sale interaction process end to end. The insights offered are valuable both to the AE as well as the manager who is alerted whenever a deal is at risk and is offered suggestions. Can be used as a wonderful coaching tool too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how can after a call I can go in and view the recordings seamlessly of the entire sales interaction, the insights that give throughout the journey of the entire sales call are valuable. We can view the recordings on the go whenever we like to check if we are missing out on any important detail. The amazing part is, if for some reason you cannot listen to the call, you have an option to read it as well and make your observations. Overall, I love it! #### Cons There's nothing to dislike, to be honest, I really enjoy working with this tool. I want more people to know about it and take advantage of this tool for managing their sales function. --- ### Great, affordable, reliable call recording software - Overall rating: 5/5 - Reviewer: Adam M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Fantastic! I really like their product, customer service, and pricing. Wingman is a great software that just keeps getting better, and they genuinely care about your success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity of setup, use, and customer service. Wingman's product is great, and they keep enhancing the features every month, from ways to organize the content, to improving desktop app functionality. #### Cons There are times that it can take a few minutes to add Wingman to a call once it's already started. This only happens when Wingman is not already on a call. This can sometimes allow content to be missed on the recording, which can be difficult at times. --- ### Best sales recorder tool out there - Overall rating: 5/5 - Reviewer: Adam P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, I my experience with wingman has been extremely positive, as evidenced by the following features such as :- Easy to use and navigate- Automatically logs calls, meetings, emails and other activities to create an automated sales record- Comprehensive integration with popular CRM systems - Robust tracking capabilities that allow users to track sales performance across multiple channels - Automated meeting scheduling #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wingman by [sensitive content hidden] is a fantastic sales recorder tool that makes it easy to keep track of my sales activities. It helps me manage my accounts and quickly set up calls with prospects and clients, making it much easier to close deals faster. #### Cons Some of the cons of wingman are the lack of customization and reporting features. However, this is offset by its easy setup process and user-friendly interface. The tool also provides users with unique features such as automated meeting scheduling and advanced tracking capabilities. --- ### Great solution for Deal Management & Call Coaching - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered This is a critical tool as part of our sales tech stack. We love the integration with Salesforce and Clari and ability to keep track of both calls and demos. I personally spend at least 2 hours a day using Wingman to review calls, look at deal energy and score my teams calls to provide them instant feedback. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We use this every day. We keep track of call performance and share links to recordings with our prospects. We also can use the deals central to track deal energy and score calls for sales coaching #### Cons Subtle improvements to deal management, more specifically visibility into email communications. It would be great to listen into live calls as well. #### Reasons for switching to Clari Price and integrations with Clari --- ### A great digital assistant - Overall rating: 5/5 - Reviewer: Mimi J. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered It's made my job so much less stressful. I no longer have to be worried about my notes making sense or missing information when people talk too fast and having them repeat it. Instead, I can be fully present on my calls and go back to listen for any information I may have missed. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Integration was really seamless and our clients seem to understand why we are using Wingman. For client management, Wingman has helped dramatically with reviving a stalled project or better understanding complex needs and requests. Having the ability to listen back, watch back, and see a transcript gives me flexibility for all of my client needs. #### Cons I really wish there was a simple sentence that let people know on a call that Wingman is not a person--it's a note-taking app. Even if the name in zoom was changed to "Wingman note-taker" or something like that so we don't have to spend the first few minutes of every call anecdotally talking about what wingman is. #### Reasons for choosing Clari Wingman was less expensive --- ### Wingman won't let me miss a thing - Overall rating: 5/5 - Reviewer: Omer T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered I like it a lot. We used to rely only on Salesloft recording which was't so stable and hard to use and had to script and learn from it all manually. Wingman has changed it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ability to analyze and review my calls. I get inside insights and can improve my calls next time #### Cons I would like to connect it directly to my CRM and to Saleslofrt --- ### Great time saving tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered the experience has been great as it helps me save a lot of time, find the relevant information/call/metric in no time #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros -Easy to navigate -Filters that help me narrow down my research and find what I am looking for in no time -Understand where my SDRs need help and coach them better -Talk/Listen ration #### Cons lack of strong integration with our CRM --- ### Saving a lot of time with Wingman! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros The product is easy to use and captures all the details almost accurately. The transcript is super helpful rather than spending an hour listening to a really long call. #### Cons There's always room for improvement. UI could be better, and I wish I could access everything I need on the web app instead of the desktop app. --- ### BEST TOOL TO ENABLE A GROWING SAAS COMPANY - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. The integration with other products is an incredible feature because as a user of the tool, I don't have to do anything. Setup once, and Voilaah! 2. The support from the Wingman team is incredible. The folks reply to a query post-midnight as well. 3. The Wingman extension on the chrome browser is probably their best feature. Helps record super important CRM calls with the click of a button. I can write probably 10 more features but I suggest you try this tool yourself and see the magic unfold. #### Cons Hardly anything. As a daily user, I haven't had any major concerns over the last year. Although the speech-to-text feature can be improved. --- ### Great bang for your buck - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros So many amazing features that work really well. #### Cons Had some initial trouble with the teams integration but it seems to be working now #### Reasons for choosing Clari The price difference was insane. --- ### Amazing tool to improves sales communication and skills - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Great experience so far! Keep up the good work! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to implement and use, loads of insights to learn from and integrate in your future approach. #### Cons Call transcript could be more accurate for non-English speakers --- ### Highly intelligent software - valuable for our sales org - Overall rating: 5/5 - Reviewer: George L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Overall the tool is very helpful for our sales organization. We rely on wingman for sales enablement, pipeline review, and our customers benefit from the note taking bot. I love that folks who are unable to attend the meeting are still able to #### Cons sometimes the audio is transcribed as someone else's voice, so it is important to listen to the calls rather than relying on the notes #### Reasons for switching to Clari more features + better functionality --- ### This tool helped me learn from our best salesperson - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I've learned different negotiation strategies, how to position our solution to the clients. Different ideas. It has really been a helpful tool in my working experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros To find every call in one place is so useful. I don't have to ask around my colleagues or my seniors to send me the call recording or the meeting link. I can find each call and learn. Plus, I can also learn from the manager's comments and see how it could be better. Overall, a great learning experience. #### Cons Nothing specifically. It takes a little time to process the recording, but that's fine not a big issue. --- ### Moving our Company from Note-Sharing to Slip-Sharing - Overall rating: 5/5 - Reviewer: Robert S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helpful talk/listen ratio and other statistics about the meeting dynamic. Allows for our company to share calls/transcripts seamlessly across teams. This was imperative to eliminate note-taker-interpretation failures, where wording/tone/body language is mixed on calls that not all relevant users could attend. #### Cons Transcription will be off once in a while, as expected with most speech-to-audio, I haven't figured out how to feed it company-specific terms we use frequently that are mis-recorded. --- ### Seamless Sales Optimization - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Wingman has simplified and optimized our sales workflow. The tool is exciting to work with, as you discover all the features and abilities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wingman is truly intuitive, it does a great job with call transcripts and making them actionable. It's a great tool for sales representatives to take notes and relevant actions on their contacts. #### Cons The UI can be a bit overwhelming at first, as you go understanding all the features available. But this isn't a big deal and the learning curve is not too steep. --- ### Highly effective tool for sales recording - and affordable - Overall rating: 5/5 - Reviewer: Drew M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered The team has been super supportive with any question I've had #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The price point is right, and it took literally 8 hours from signing up on the website to using it for my first call. It's got quite a robust feature set, and it's really easy for me to share findings / insights / recordings from my call with my team #### Cons The transcription isn't perfect, but I'm usually able to get close enough and then hop into the video recording #### Reasons for choosing Clari More affordable and same feature set. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/wingman-profile/reviews/?page=2) --- Clari Reviews, Pros and Cons - 2026 Software Advice