About Wingmate

Wingmate is a cloud-based CRM software designed to help Field Service businesses engage sales teams and improve customer service processes on a centralized platform. It provides a mobile application, which allows field staff to remotely capture issues, report intel, and send it back to the team at the office. The management dashboard also lets users establish two-way communication & tracking between both your sales staff and team in the field. Streamline your communication and sales efforts between Operations Sales now!...
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Field Service Management Software - Reporting App

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Wingmate User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 70 reviews

Cole

Chad & Associates

Verified reviewer

Company size: 2-10 employees

Industry: Banking

Time used: Less than 6 months

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2021

Great platform for my teams needs

Pros

Super easy to use and the integration from our previous crm was seamless. The interface is just simply better than other platforms that I’ve tried.

Cons

Salesforce had a few more features but our team didn’t really use them.

Reasons for switching to Wingmate

Pricing & interface.

Brian

Ace ImageWear

Verified reviewer

Company size: 51-200 employees

Industry: Textiles

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2021

Best CRM/Lead Generation program in the market

A+!!!! [SENSITIVE CONTENT] and all his team members are truly amazing. They are willing to listen to improvement suggestions and often find a way to add those requests to your platform. I can't say enough out our PM [SENSITIVE CONTENT]! He is amazing and I don't want to talk him up too much for fear that someone may try to snag him up, but he is awesome! The behind the scene people [SENSITIVE CONTENT] are also very easy to get a hold of and extremely responsive and helpful.

Pros

Very easy and user friendly. Willing to make improvements on the fly that allow for more ease of use from the user. Front-line users can add leads in 2 to 3 steps with little typing required. The app allows you to pull information about an account instantly. Customize the program for our needs and take our input to make the program even better.

Cons

I wasn't available or I didn't start using it sooner!

Reasons for switching to Wingmate

Salesforce offered too much making it more confusing with little if any customer support. If you wanted support you were going to have to pay extra.

Scott

CityWest

Verified reviewer

Company size: 51-200 employees

Industry: Telecommunications

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

2

Functionality

3

Reviewed October 2019

Wingmate

Pros

Wingmate allows anyone within an organization to submit potential leads. The application isn't at all industry-specific so it can be used in any sales environment. Wingmate can be accessed on mobile platforms, allowing a lead to be submitted anywhere.

Cons

The turnaround time with submitted leads is too slow to be effective. Although Wingmate keeps tracks of all leads (and who submitted them), it is generally faster to forward a lead directly to sales personnel. This might be an issue with our company's implementation but during my time using the application I found my leads would not receive a follow-up for longer periods of time.

Response from Wingmate

Thank you for the feedback Scott! While we would love it if every lead receives as much attention as possible, response rates do vary quite a bit between the companies that we work with. I would suggest discussing this with your sales manager and sales team, hopefully it will lead to many more closes for your company. If you ever have any suggestions about the app we'd love to hear it!

Replied October 2019

Nick

Manawa Networks

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2021

You definitely need this CRM

Pros

I like how it’s not as congested as the bigger CRMs I’ve used in the past. It gets right to the point and is easy to use

Cons

Nothing so far! I love every bit of it, and my team loves it too

Mitch

New Image Building Services

Verified reviewer

Company size: 501-1,000 employees

Industry: Facilities Services

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2021

Awesome, intuitive and just what we want

Wingmate has been very responsive.

Pros

See above - it is awesome, intuitive and easy.

Cons

There is no way that I know of to edit the photos.

Reasons for choosing Wingmate

See above.

Reasons for switching to Wingmate

We hated Salesforce.

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