Wishpond Software


Wishpond is a cloud-based customer relationship management (CRM) solution suitable for businesses of all sizes across a variety of industries. Key features include landing pages, website popups, forms, contests and promotions, marketing automation, email marketing, lead management and scoring and lead profiles.

With Wishpond’s landing pages, users can build, publish and A/B test their pages. They can also design website popups to help convert visitors into leads.

Wishpond enables users to run Facebook sweepstakes, photo contests, Instagram hashtag contests and more. Users can create personalized emails that the system will automatically send to leads based on their activities and details.

Wishpond’s lead management module creates lead databases and scores leads based on their activity. The lead database includes details on leads such as website activity, emails they’ve opened and more.

Wishpond is priced per month.



49 Reviews of Wishpond

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 49 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Good platform

Pros

Easy to use and edit with the templates given. Adjustable visuals can be put in. Have to take some time to understand to use the platform

Cons

It might be abit confusing at first when you first start off especially will all the plans and billing.

October 2018

Christina from Transform Yoga Pilates Barre

Company Size: 1 employee

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2018

Wishpond Campaign Caused My Site Blocked by Facebook

Do not trust this company

Pros

They are smooth salesmen that promise but don't deliver. There is nothing positive I can write here except their closing ability for empty promises.

Cons

Wishpond is a social media marketing company that doesn't stay up to date with Facebook policies and caused Facebook to disable my page 'like' button for 6 months. Wishpond never answered my complaints about this. They didn't tell me how to access the database of clients that may have resulted from the competition, damaging my brand. They did not provide the promised pop up I paid for on my website. Unbelievably, they have since charged me another years subscription fee.
I would never work with this company (or give my credit card details to any company that doesn't advertise a street address or phone number) again.

October 2018

Dan from Trek & Travel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Phot Competition

It was a good experience but we didn't really get the nubers of entrants we were hoping for.

Pros

The dashboard was really easy to use and navigate.

Cons

I would have liked entries to be automatically posted on Facebook. Also I had customer who complained she couldn't enter the comp, using Firefox browser.

September 2018

Anonymous

Review Source: GetApp


Ease-of-use

3 of 5

Customer support

1 of 5

Functionality

3 of 5

September 2018

Very poor customer service when you need timely support

Pros

Great features for business and forward thinking ideas. We have used this service for many online contests.

Cons

The customer service used to be tremendous, but now poor (to say the least) because it is not "responding in minutes" as advertised. This is not ideal for a business such as ours, that is launching a new idea, contest, etc.

I reported the current bug(s) with our latest launch 24 hours ago, while many of the contestants are sending us questions about the technical glitch... but still no response from Wishpond. This could obviously be improved with timely customer service.

This makes our business look bad and I am highly unimpressed right now.

September 2018

Stan from Four Wheel Pop-up Campers

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Customer Photo Contest (excellent results) !

Our campaign (customer photo contest) went very smooth. We had 1276 unique camper pictures submitted from 300+ different customers.

Pros

Easy to use. And once we set up our campaign, it ran itself.

Cons

No complaints yet. We are in the process of downloading our photos now.

September 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

I love Wishpond!

Pros

I've tried other marketing applications and I never got as many leads as with Wishpond. The pop up creator is super easy and kind of fun!

Cons

I honestly have nothing bad to say about Wishpond as they helped me grow my business. Thank you!

August 2018

Jan from Caribbean & Pacific Dive Vacations

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2018

Great! But you better be tech/art savvy (good news is they help you every step of the way)

These folks are always so nice and helpful (especially given my lack of technical skills).

Pros

Generally when you understand the logic, it make sense.

Cons

Because I am someone who would use this a few times/year, I get rusty in how to use it. Practice makes perfect on any software and this is no different. So I struggle each time.

August 2018

Kathleen from Wye Communications

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

August 2018

Social Sweepstakes

Overall it's been a great experience. I use it for clients since I work at an agency and it's easy to understand and educate my client.

Pros

The templates and intuitive user interface

Cons

The export of leads from the sweepstakes could be a little easier to export

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

July 2018

Terrible experience. They damaged by book launch and did not deliver the product they promised.

Pros

The whole experience was damaging to my business. They did not deliver the SMS only campaign or software which was promised prior to signing. They kept taking out payments monthly. 4 months in they had not delivered and had completely botched my book launch.

Cons

The whole experience was damaging to my business. Theu did not deliver the SMS only campaign or software which was promised prior to signing. They ripped me off and kept taking out payments monthly. 4 months in they had not delivered and had completely botched my book launch.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Easy to use, great platform

different marketing tools

Pros

There are different functions to use, like creating landing pages, photo contest pages. Not difficult to make them.

Cons

Sometimes the analytics is weird- like the voting system. Under the photo contest, the votes are counted into the conversion, which messes up our calculation at some point.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

June 2018

Overall Great App

Pros

This is really easy to use software app for contests. I love the options for multiple types of contests. This is also cheaper than other contest software but still a great value.

Cons

Not really any complaints, it did what I needed it to do and it brought in referrals. Great software overall.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

I've used Wishpond for 4 years and find it to be a quality service that is flexible and intuitive.

We can launch and run sweepstakes/landing pages with ease.

Pros

Easy to duplicate effective campaigns
Multiple design templates
Solid back end admin
Good customer support

Cons

Templates should be easier to alter and customize
Sometimes gets buggy when making changes to forms

May 2018

Julian from Compac Industries

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

May 2018

Wishpond gives me the capabilities I need to create gateways for lead capture.

Pros

Easy drag and drop design functions. I can easily bring in my own ideas and design elements to make any page or form look nice. It doesn't take long to create popups or landing pages, and the publishing process is a breeze.

Cons

The compatibility with web browsers seems to be an issue at times. When trying to use Wishpond in Chrome, I frequently experience glitches causing me to refresh the page or switch to a different browser. If the software could run more smoothly in all browsers, it would be a huge help.

May 2018

Pierre from Re/Max Hallmark Pierre Carapetian Group Realty

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Great product at a great price

Pros

Ability to manage my email lists, email blasts and my opt-in campaigns in one place. Low cost compared to others

Cons

Bugs are quite frequent, but its been getting better. They really have stepped up the support here though.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Wishpond provides a nice niche service to enlarge ones business members

Pros

Very easy to set up and after getting an email signup Wishpond system is programmed to enter that address into a follow up organized list.

Cons

Somewhat limited on Newsletter and email backgrounds. Although Wishpond has all the basics a user can grow out of their software

April 2018

Nicole from Grove City Optical

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

April 2018

Made things fun

Pros

It was nice to have a program that could make our contests more interesting. And it was easy to use, once set up

Cons

Some of the features were not straightforward or easy to understand. And customer service seems to take forever

April 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

4 of 5

April 2018

Wishpond is great - if it worked!

How not to do customer support.

Pros

Their blog is pretty good and informative.

And the idea of what Wishpond could do is nice. There's a lot of features, and it would be fantastic if it was a 'end-all, be-all' kind of software.

Cons

Oh my god everything! Features would frequently not work or are just buggy. Email campaigns would break, or the site would just decide to ignore your submission and make it disappear.

Customer support is incredibly miss. They would ignore questions and have given my clients the runaround. They would blame my clients for being confused, and then apologize that the feature didn't work 'for them even though it works for everyone else'.

Their help docs are a mess. Screen shots don't align with the product. Even live walkthroughs, things would be out of place.

April 2018

Kathleen from Hanley Wood Marketing

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Really simple setup &implementation for our giveaway. Customer support was quick & comprehensive.

Pros

Easy setup, with good customization options. Plus, great lead-capture download and/or CRM integration. Mobile friendly.

Cons

Not all social engagement/follow options easily integrated. Limited page-layout customization with more basic plan.

April 2018

Kim from Al Shams Apparel

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Great Platform for Marketing and Lead Generation

Pros

Wishpond is incredibly easy to use. The templates are beautiful and offer endless customization options. I'm not a techie and I figured it out quickly. I opted for the hybrid package where the team assists with the first campaign. They're really great and super responsive. I tried another platform before and it was a lot more expensive and not nearly as good. I'm launching my campaign this week so I will follow up with a review once that's done and be generating some leads.

Overall I highly recommend Wishpond if you're looking to grow your business through outbound marketing.

April 2018

Amber from TRUSTY OAK US-Based Virtual Assistant Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

We used the Voting Contest for a giveaway of one of our service offerings. It was fun!

We were able to conduct a fair contest for a giveaway of our service we wanted to donate to a community non-profit. Additionally, we were able to raise a lot of awareness for our company because each non-profit was able to easily share and ask others to participate.

Pros

I like how easy it was to set up the voting platform and having the real-time visual of the contest as it was in progress. Voters were very active and it was easy for us to share on social media. I like that each contestant had the ability to share a link specifically to their page.

Cons

I honestly can't think of anything that wasn't in line with exactly what we wanted to achieve. I have no cons.