It is a fairly intuitive app to use and has many templates to modify them to your liking and convenience.

The software is easy to use and for someone like me that is no expert, I could find my way around things very easily.

The integration with my existing business was a bit tricky, I couldn't manage all the part myself.

Quick turnaround for our campaign. Their product team is awesome have used them for multiple projects.

I can't speak highly enough of their responsive customer support and product team. Truly a white-glove experience.

The platform itself is not well rounded, and is missing a critical features. Unable to set a campaign to be restricted by geographic location.

I love the customer support and how they work with the user.

Each landing page is fully-customizable and SEO friendly which is also a huge bonus. There are countless integrations that work with Wishpond.

You've found the biggest fish in the pond when you snag Wishpond. Great tool that looks great.

Solid landing page builder with the integrated email marketing solution.

Ability to segment your customers. A very good landing page builder too.

Maria helede us setup our landing page and marketin automation. The template they have provided wad prepared very well and suited to our product brand guidelines.

I cancelled my subscription because you can only upload videos for the contest via a youtube link. This is a barrier for my entrants as they would need a gmail account and sign up to youtube.

However, retrospectively, I feel that I was sold very quickly and pressured into signing a contract before I fully could contemplate the decision. I would have opted to wait longer.

I've spent two months fighting to get my money back via the dispute process with my credit card company. They lied and told my credit card company they disclosed a no refund policy.

He basically said, he sent a test email to his email and it works fine. Without probing or asking more troubleshooting questions, he LEFT THE CONVERSATION, and I was left hanging AGAIN.

Horrible overall dealing with their customer service & billing issues.

Once I realised the software was not for me - the customer support team were really great with sorting out a refund. They understood my issue and were helpful.

Limited page-layout customization with more basic plan.

I was using Mailchimp previously but I had the opportunity to switch over to Wishpond. Its new editor is a joy to use as it is super easy to get your landing page set up to start collecting leads.

Everything, horrible customer service and product.

Product, for the most part, is intuitive. But still fumble a bit, enough to reach out to support.

During our contest set up and launch, their support team was very helpful and very responsive.

We also love how simple it is to export new contacts to our mailing system, integrate into our existing social media and website, and there are so many more awesome features.

I like the price above all. The features are typically easy to use but can be cumbersome at times.

I worked with someone who was helpful and then could in touch with no one. It was publicly embarrassing and the pop up was on my website until I paid to redo my site.

Overall I really have enjoyed getting the help from [sensitive content hidden. Sensitive content hidden] is helping us find our community that really wants to support our brand.

Their software had many bugs and the customer service was very slow to respond to our queries. When we asked for refund, they refused it.

Overall it's been a great experience. I use it for clients since I work at an agency and it's easy to understand and educate my client.

Whenever I'm thinking of an automation I want to do and I can't figure it out, I reach out to their support staff and they are eager to help.

Overall, we are satisfied with Wishpond and use them for our 3 websites. Quite stable integrations with Shopify with detailed reporting about behaviour of your customers.

Wishpond helps us solve almost every aspect of our inbound lead generation and automated email marketing. I am extremely pleased with the results.

Currently I am working with [sensitive content hidden] at Wishpond. She is doing a great job with guiding me weekly and keeping on point in a way that is extremely helpful to me.

I don't see how anyone can create time-sensitive marketing campaigns, when there is o much lag time in support troubleshoot conversations. So completely discouraging.

I got the all-access where they create campaigns and manage them for me. I liked that they created emails and landing pages for me.

Intuitive product - poor , weak, support department.

The whole experience was damaging to my business. Theu did not deliver the SMS only campaign or software which was promised prior to signing.

I liked that you can call the team and they had ready-made pages in no time for your contest. When you had to edit something, it was done very quickly.

Absolutely no bells and whistles with this software.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

Wishpond is a lead generation and marketing automation solution. Featuring a drag-and-drop landing page editor, social contests, popups, and forms, Wishpond features tools for website and email subscriber engagement. Lead scoring, nurturing tools, and performance metrics are also available with this solution.


Combined with email marketing automation, Wishpond allows marketers and business owners to create segmented lists of subscribers based on interest, location, web activity, plus more.


Additionally, users can build custom campaigns, manage landing pages, run social contests, set up marketing automation tasks, manage email marketing initiatives, plus more.


Pricing for Wishpond is on a monthly subscription basis and based on the number of leads.



LongDescription

Real-Time Analytics

A/B Testing

Multi-Channel Marketing

Social Marketing

Entry Management

Awards Management

Multi-Channel Campaigns

SEO Management

Drip Campaigns

Responsive Web Design

Social Media Management

Real Time Editing

ROI Tracking

Promotions Management

Lead Generation

Blind Judging

Scoring

Form Builder

Lead Management

Email Marketing

List Management

Sweepstakes

Entrant Management

Marketing Automation

Landing Pages/Web Forms

Social Media Integration

Forms Management

Customizable CTAs

Segmentation

Fraud Detection

Website Visitor Tracking

Customizable Templates

Conversion Tracking

Lead Nurturing

Real Time Reporting

Polls/Voting

Skills Contests (Photo, Essay, Design, etc)

Lead Qualification

Customizable Forms

Drag & Drop

Social Promotion

Judging Management

Campaign Management

Multivariate Testing

Content Management

Website Publishing Options

Engagement Tracking

Website Analytics

Lead Capture

Activity Tracking

Customer Segmentation

Template Management

Data Import/Export

Email Tracking

Email Templates

Workflow Management

Email Management

Event Triggered Actions

Customization

SMS Marketing

Reporting & Statistics

Automated Scheduling

WYSIWYG Editor

Web Forms

Website Management

Widgets

Campaign Analytics

Autoresponders

Third-Party Integrations

Design Management

Web browser (OS agnostic)

14-day free trial.

'Free Forever' plan allows generation of up to 200 leads.

Three levels of subscription available:

Basic - $44 per month (paid annually) or $69 per month (paid monthly)

Pro - $77 per month (annually) or $119 per month (monthly)

Growth - pricing based on the number of leads, from $129 per month (annual) or $199 per 
month (monthly) for up to 10000 leads - plans can be increased up to 1 million leads

Agency plans available on enquiry.


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Wishpond

Live Online

Webinars

Documentation

Videos

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Commenting/Notes

Support Ticket Management

AB Testing

Cataloging/Categorization

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Customizable Reports

Document Storage

Transfers/Routing

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Communication Management

Customer Database

Call Recording

Interactive Content

Call Logging

Offline Form

Print Management

Customizable Fields

Collaboration Tools

Automated Routing

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

Wishpond vs Zendesk Suite

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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