--- title: "Wix Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Wix. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Wix is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/wix-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SEO Software](https://www.softwareadvice.com/marketing/seo-platform-comparison/) / [Wix](https://www.softwareadvice.com/crm/wix-profile/) / Wix Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/wix-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/wix-profile/alternatives/) # Wix User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 10,777 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.2/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 6,132 reviews (57%) - 4 stars: 3,365 reviews (31%) - 3 stars: 1,035 reviews (10%) - 2 stars: 166 reviews (2%) - 1 star: 79 reviews (1%) ### Most mentioned pros - It gives me that flexibility to customize my website, add blogs, photos and business tools all in one place while still keeping things user friendly. - They answer questions quickly and strive to make the client happy by providing choices, reviewing site traffic, offering plans within budget, and ensuring positive interactions. - The tools are straightforward, the design options are professional, and it allows you to maintain control over your site without needing a developer. While there are a few limitations with advanced customization, it’s a great all-in-one solution for businesses that want a strong online presence without a complicated setup. ### Most mentioned cons - Worse still, Wix completely fails to remember where you were a few seconds ago. If you are placing multiple images from the same folder onto a page, you have to manually drill down through those exact same three levels of folders time and time again. - We also tried to get a straight answer on how much we pay for operating on WIX (Subscriptions, emailing add-ons, user add-ons, surcharges, etc) and there was just no way for anyone to answer. - Wix’s biggest drawbacks are its template limitations — once your site is published, you can’t switch to a new design without rebuilding. ## Wix customer reviews Showing reviews 1-25 of 10,777 (page 1). ### AI powered website builder - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the AI that they have integrated into it now to help you build your site if you are not a technical or visual person. #### Cons It is a little creepy how the AI takes over your computer and starts clicking things on Wix to build your website for you. --- ### Surprisingly Good and exceeded my expectations. - Overall rating: 5/5 - Reviewer: Natasha M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Wix provides a smooth, reliable platform that makes building and managing a website straightforward and hassle-free. The drag-and-drop editor gives you full creative freedom without requiring any coding knowledge, and the wide range of customizable templates makes it easy to get a polished, professional site up and running quickly. It combines flexibility, solid features, and ease of use into one complete package. it s very good for small business owners. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The design flexibility is unmatched. Unlike other builders that restrict you to rigid layouts, Wix gives you full creative freedom to move elements anywhere on the page. #### Cons The editor can feel a bit cluttered due to the sheer number of features, and fixing the mobile layout separately after editing the desktop site can be slightly time-consuming. --- ### Website for starters - Overall rating: 3/5 - Reviewer: Doga I. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros Easy to manage, easy navigation on dashboards. A good website platform for starters if you are just building a new website for your business. #### Cons Not the best in SEO and design features. Difficult to create a truly custom and standout website due to the features. --- ### Unmatched Design Freedom with a Few Scalability Hurdles - Overall rating: 5/5 - Reviewer: Bruno L. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Wix has been highly positive, making it an excellent, reliable platform for small to medium-sized businesses, freelancers, and creatives who need a professional online presence without developer costs. It bridges the gap between complex web development and absolute beginners by offering an unmatched level of visual design freedom. The platform handles all the technical heavy lifting—including secure cloud hosting, automated site backups, and SSL certification—entirely in the background, allowing users to focus entirely on branding, content creation, and business growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What stands out most about Wix is its unmatched balance between user-friendly accessibility and design freedom. As someone without a background in web development or coding, the unstructured drag-and-drop editor feels incredibly intuitive. Unlike other platforms that force content into rigid grids or rows, Wix allows pixel-level placement. You can position text boxes, images, and buttons exactly where you want them, giving you complete creative control over the visual layout. #### Cons While Wix offers incredible flexibility for initial design, its biggest drawback is that you cannot switch your website's template once it is live. If you decide a year down the road that your business needs a completely different layout or structural theme, you cannot simply apply a new template to your existing content. Instead, you are forced to manually rebuild your entire website from scratch on a new theme, which creates massive friction and consumes significant time as your brand scales. #### Reasons for choosing Wix While Shopify is an undisputed powerhouse for large-scale retail, I chose Wix because it offers far superior design flexibility and a much better balance for businesses that sell both services and products. --- ### review on wix - Overall rating: 5/5 - Reviewer: Gary A W. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Wix is one of the most flexible visual website builders available, offering complete drag-and-drop freedom that makes it exceptionally user-friendly for non-technical creators. However, that total visual control comes with compromises in mobile optimization, template flexibility, and performance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Complete Design Freedom: The drag-and-drop editor gives absolute control over the page layout. Unlike structured grid builders, you can place text, images, and buttons anywhere on the screen without touching a line of code. Forbes + 1 No Technical Setup Required: Web hosting, domain registration, SSL certificates, and site security are all managed automatically, making launch stress-free. Enzuzo Massive Template Selection: Access to over 800 modern, industry-specific templates provides a strong foundation for any project without having to build from a blank page. Built-In Business Tools: All essential features—from email marketing and SEO setup guides to online bookings and payment processing—are integrated right into the native dashboard. #### Cons Permanent Template Choice: Once a template is selected and the site is built, switching to a new template isn't possible without manually transferring content to a new design. Mobile Layout Adjustments: While the desktop editor allows total freedom, the automatic mobile conversion often requires manual tweaking and reordering to look right on smartphones. Slower Site Speeds: The absolute drag-and-drop flexibility creates heavier page code, which can result in slower loading times compared to cleaner, performance-focused platforms. Platform Lock-In: Exporting a website or its underlying code off Wix is not supported, making it difficult to migrate to another host or platform down the road. --- ### "Easy to Use, But Watch Out for Renewal Costs" - Overall rating: 5/5 - Reviewer: Marquita V. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wix offers a highly flexible and intuitive website-building experience, featuring a robust drag-and-drop editor, an extensive library of templates, and innovative AI integration that simplifies the design process. While the platform is ideal for beginners, some users may encounter occasional performance latency within the classic editor, as well as functional constraints when attempting to transition between templates or scale sophisticated back-end operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform provides complete drag-and-drop flexibility, allowing for the precise placement of visual and textual elements. It offers an extensive library of over 800 professional templates tailored to a wide range of industries. The integrated App Market enables seamless, one-click implementation of essential tools such as booking systems, forums, event ticketing, and live chat. Furthermore, the built-in SEO tools generate personalized, step-by-step checklists to accelerate Google indexing. The intuitive setup process facilitates the creation of a fully functional, customized website in minutes, and the free-tier model allows users to build, test, and publish a site without requiring an initial credit card commitment. #### Cons Locks you into your chosen theme, requiring a total rebuild if you want to switch layouts later. Requires manual tweaking on a second editor screen to ensure the desktop design looks good on phones. Prevents you from exporting your website code or database to host it on another platform like WordPress. --- ### Easy to manage, looks great, and doesn't require a web team - Overall rating: 5/5 - Reviewer: Blake A. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Wix has been a straightforward and reliable platform for managing our web presenceupdates are quick, the site looks professional, and we haven't had to rely on outside help to keep things current. For an organization like ours where the priority is getting information out to the community without a lot of technical overhead, it's been a great fit. Honestly one of the easier software decisions we've made. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wix has been one of the easiest website tools we've used. Building and updating pages doesn't require any coding knowledge, which matters a lot when you need non-technical staff to be able to make changes without putting in an IT ticket every time. The drag and drop editor is genuinely intuitive and the templates give you a solid starting point without the site ending up looking generic. For a nonprofit that needs a professional web presence without a dedicated web team, it punches well above its price point. #### Cons Once your site is built on a particular template, switching to a different one means basically rebuilding from scratch, which is a bigger commitment than it sounds when you first get started. SEO customization is decent but has some limitations compared to more developer-focused platforms, so if organic search traffic is a big priority you may eventually hit a ceiling. It'd also be nice to have a few more built-in nonprofit-specific features rather than having to piece things together with third-party apps. --- ### Simple Website Builder for Marketing Teams - Overall rating: 4/5 - Reviewer: Vijay G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In terms of the performance of Wix as a website building platform it has performed well in generating effective looking sites quickly so it can come in as a real advantage for marketers who work quickly, who can launch campaigns online without a technical hold up and will keep their websites slick. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Wix has made landing pages so simple to build and edit without the help of a developer. The drag-and-drop editor is seamless to use, there’s a multitude of slick modern-looking templates available, and building in custom forms or the like is incredibly easy. It saves a tonne of time when we need to get campaigns off the ground or edit anything on content. #### Cons It’s perfect for basic websites that are focused solely on marketing. However, when it comes to using more sophisticated functionalities, it feels restrictive. For growth you’d struggle to add custom features like more advanced layouts to more developer focused. --- ### Great customer support - Overall rating: 5/5 - Reviewer: Jacqueline S. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Been very good over the last 7 years. I had not knowelege on website building, but over the years, using Wix has been great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent customer support, seamless transfer from AI to live agent, hardly any wait. Also I can manage myself and love the ongoing improvements #### Cons The cost to get all the features, as I run a small business. I continue to explore all the amazing features; however, with the ongoing development of technology is is becoming a bit out of reach for me. --- ### My True Assessment of WIX.COM - Overall rating: 5/5 - Reviewer: Charles V. - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It has been a little rocky, but overall I like WIX and consider that they have a good exchange modus operandi with its customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros When I signed on with WIX.COM years ago as an author wanting to broaden the exposure of my works, I believed WIX would satisfy my needs as an author of my literary works. And as I worked through the many challenges of making my own published site to look as professional as I could I have gotten for the most part excellent customer help and technical support. #### Cons My only gripe throughout the years has been that sometimes the contacts were in foreign countries, and they either spoke with a heavy accent or their knowledge was limited compared to the American Tech Support Teams at WIX.COM. --- ### Business-saving. - Overall rating: 5/5 - Reviewer: Thomas J. - Verified reviewer: Yes - Industry: Online Media - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I have been with them wholeheartedly since 2019. My customers like the platform, and that works for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The innovative approach to creating a complete and substantial out-of-the-box experience, in-tune customer support, and a vast, resourceful knowledge base. #### Cons The old editor really sucks. :) No, it really kept me away from Wix until Editor X came into play. It needs to be retired. #### Reasons for choosing Wix Ease of use, support, and technology. Wix is constantly improving their environment. #### Reasons for switching to Wix Editor X allowed for a truer, more design-friendly environment than Squarespace and Wordpress did not offer. Wix solved the security measures required for a safe and protected site. --- ### The Absolute Best Way to Bring Websites to Life! - Overall rating: 5/5 - Reviewer: Angela W. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Building with Wix has been such an awesome experience for me. It’s been a total game-changer to have a platform that gives me full creative freedom without any of the "techy" stress. I love how the results always look high-end and professional. Between the super helpful free plan, the smart AI tools, and the easy drag-and-drop features, it’s made the whole process of getting my businesses online actually fun! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I am so incredibly happy with Wix! As a designer and entrepreneur, I’m all about the aesthetics, but I’ve never been a "tech person". I’ve used it for my personal portfolio and several startup projects, and the results are always gorgeous. I love that I can just drag and drop elements exactly where I want them, it gives me total creative freedom with no coding! The value you get is just fantastic, especially since they offer a free plan that’s actually useful for testing out new ideas before you go all-in. Their AI tools and marketing features are right there to do the heavy lifting for me. I’m a huge fan of the galleries and the AI Assistants; they make everything look and feel so professional with zero stress. Even the customer support is wonderful, they’re always so encouraging and helpful whenever I have a question. If you’re a fellow creative who wants a beautiful, high-end website without needing to be a programmer, Wix is definitely the best choice out there! #### Cons If I had to pick one thing, it's that because the editor is so packed with features, it can occasionally feel a little bit slow or buggy when you're working on a really detailed page. It’s never been a dealbreaker for me, but a little more snappiness during the building process would make it absolutely perfect. #### Reasons for switching to Wix I made the switch from Squarespace primarily because of the value and pricing flexibility. As a startup entrepreneur, I really appreciate that Wix offers a functional free plan. --- ### My Wix Experience - Overall rating: 4/5 - Reviewer: John O. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using Wix for many years, and has improved over time. It is great for non-coders. It can be improved in highlighting the errors before publishing a page. It shows the error on the lower screen for codes, but it would help to hightlight where the errors are on the page being displayed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros My ability as a non-coder, the features take time to understand, but they work with ease as you become knowledgable with the desktop and the mobile settings. #### Cons The offers for new apps and their marketing for additional subscriptions, even if I am already using them, tend to pop up. This may cause billing issues, when you accidently add on the same subscription for apps. #### Reasons for choosing Wix I was already using Wix before all the other alternative products appeared on the scene. --- ### Switch to Wix and get rid of your shady web developer - Overall rating: 5/5 - Reviewer: Zach L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall experience with Wix has been outstanding. I can manage everything myself. Web developers are shady. If you don't speak their language, they'll take advantage of you. With Wix, I barely have to deal with them anymore. I keep a guy on retainer for major stuff, but today I was able to resolve my issue with your customer support rep. I didn't need to call the developer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I've used WordPress, GHL, pretty much every CRM platform and/or web design platform. They're complicated and require a full-time developer. Wix has all the necessary features and I am able to manage it entirely myself. The reason web developers recommend other platforms is because they require coding and expertise. I'm a chiropractor and I can manage everything within my Wix account. And if I can't, I hop on a chat and they walk me through it. I just got off a chat with [sensitive content hidden] . Spent 15 min with him and he fixed my email issue in addition to cleaning up my email list to improve deliverability. #### Cons I don't like some of the a la cart stuff. I just had to buy additional social media posts. It wasn't expensive, but it was annoying. #### Reasons for switching to Wix Too complicated. I had to rely on my developers. With Wix, I don't have to. --- ### Wix is an excellent digital growth tool not only a website builder. - Overall rating: 5/5 - Reviewer: Theofanis Faidros K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered This is the main platform I have chosen for my agency, after many years working with many from its competitors. Wix standouts in terms of ease of use, tech depth and updates that continuously focus on improving the features they offer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Τhe flexibility, the continuous improvement and the ability to resolve any issues fast. Custom Coding capabilities of the platform have also being improving steadily. #### Cons That some customizations are still difficult to do, like complex ecommerce logic, or custom payment getaways connection, but in general I am very happy with Wix. #### Reasons for switching to Wix I was frustrated of the dev costs, the working hours we spend on making simple updates but most important was the security issues and the problem with the plugins. Also design flexibility and speed of deployment was subpar comparing to wix. --- ### My Wix Experience as a Non-Profit Artists Group Webmaster - Overall rating: 5/5 - Reviewer: Wendy K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I am liking Wix. I knew that there was no one in our all-volunteer non-profit art organization who could handle Wordpress, so that is why we switched. Our website contains a lot of material, so it took about 6 months to convert it all - working off and on. I think we are now sustainable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Because Wix has been around for years, there is a great deal of help available. I have loved the customer support - the ability to chat with a real person. I came to Wix with no prior experience with Wix. We just moved our domain to Wix and our Google Workspace email system broke. They helped me fix it. Also, I love that I don't have to worry about security, spammers, backups, etc. like I did with Wordpress. I can concentrate on providing content to our artist members. #### Cons I first found Wix's site menu difficult to follow, it was not intuitive to me. My experience was with Wordpress. I had issues with the differences between contacts, subscribers and people who buy subscriptions. The Automations were a bit tricky as well - knowing which ones counted in the monthly email quota. I am getting used to it. #### Reasons for switching to Wix There was no one else in the organization who could handle Wordpress. --- ### Wix Customer Service - Second to none - Overall rating: 5/5 - Reviewer: Kathleen R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Since our first build with Wix around 8 years ago, we have had nothing but an excellent experience building websites for ourselves and our clients. Wix is the best platform for do-it-yourself shops who don't have the benefit of in-house website support, but also has coding features which appeals to those who want to delve into coding for additional customization. With the social media and email marketing integration, it's an all-in-one, all-round great product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support is second to none across any digital product or service I have ever purchased. Anytime I've reached out, I've had a successful and pleasant experience! #### Cons The switchover to Studio was a bit clunky for us but we've figured it out now and appreciate the modernization of the features. #### Reasons for switching to Wix Approximately 2018 or 2019. We've been using Wix for at least 7 years. --- ### Build Your Website With Wix! - Overall rating: 5/5 - Reviewer: Eduardo L. - Verified reviewer: Yes - Industry: Construction - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Wix has been really positive. It’s super easy to use, and I was able to get my website looking professional without needing to know much about coding. The templates are great, and there are plenty of options to customize things and make the site feel like my own. I also like how quickly everything comes together. There are a few things that take some getting used to, but overall, Wix makes website building feel pretty simple and stress-free. I’d definitely recommend it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wix makes building a website ridiculously easy, even if you’re not tech-savvy. The templates look great, the drag-and-drop editor is super intuitive, and there are tons of features to customize your site exactly how you want it. I also love how quickly you can get something polished and professional online. It’s flexible enough for beginners but still has plenty of tools if you want to get more advanced. Overall, Wix is a fantastic choice for creating a website without the usual headaches. Definitely recommend it! #### Cons One downside with Wix is that there can be a bit of a learning curve once you start digging into the more advanced features. With so many customization options, things can feel slightly overwhelming at first. Also, some features are locked behind higher-tier plans, which can get a little frustrating if you’re trying to keep costs down. Still, for most basic website needs, it’s pretty easy to work with. --- ### An All-in-One Powerhouse with Outstanding Partner Support - Overall rating: 5/5 - Reviewer: Alona K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Wix has been outstanding. Being a member of their Partner Program allows me to grow my business alongside them. A special shout-out goes to their Customer Support and Advanced Partner Teams — whenever a complex issue or a backend glitch arises, they handle it incredibly fast, professionally, and transparently. It’s a reliable all-in-one platform for both beginners and professional web design agencies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a Wix Partner, I absolutely love the flexibility and speed of deployment that the platform offers. Wix Studio and standard editor options allow me to build stunning, responsive websites for various client industries without long development cycles. The ecosystem is very mature — from marketing tools to e-commerce features, everything is built-in and works smoothly. #### Cons Sometimes the dashboard analytics or backend earnings overview tabs can have temporary propagation or syncing delays, which can be slightly confusing at first glance. However, these minor display issues are rare and never affect the actual performance or security of the live client websites. --- ### WIX Support experience - Overall rating: 5/5 - Reviewer: Arthur M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I started with WIX the summer of 2020. Our relationship has allowed us to maintain our business through the business ups and downs over the past almost six years now. With WIX AI tools our site has taken on a much more polished and sophisticated presentation. As a small business with a seasonal product this has proven a great addition to my ROI. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease with which to complete critical tasks in maintaining and updating my website. Your support staff is very good, well trained, knowledgeable, and respectful. #### Cons The editor is a bit cumbersome. I tend to "train myself" and complete tasks that appear simple and find in work to need additional support from WIX. They are always there to fix imbedded issues and bring things back up to speed quickly. --- ### Wix.com Review - Overall rating: 5/5 - Reviewer: Krystal C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Wix.com is just a good website to use if you want create your own website for your business and market your business to grow your business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i love about wix.com is i can create my own website anyway i want.Wix is very ease of use and i love that the site is a good value for my money with out any bugs and issues.Wix is is a good website for business and marketing.When i am promoting my business. #### Cons What i least like about the website wix.com is not one thing i do not like about the website.The website has good customer support when ask something about the website.I love the features on wix.com like video and image because i can add a image with a video to my created website all with the use of wix.com. --- ### no coding skills needed - Overall rating: 5/5 - Reviewer: Natalie K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered For someone who is not particularly computer-savvy, this program is a remarkably valuable tool to have at their disposal. Its user-friendly design and intuitive interface make it accessible to individuals who may feel intimidated by more complicated software. Rather than requiring extensive technical knowledge, the program gently guides users through each step, making the process straightforward and stress-free. I #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of use with Wix is truly remarkable. Navigating its intuitive interface feels seamless, allowing even those with limited technical experience to make updates and changes to their websites effortlessly. Whenever I need to modify a page, adjust images, or add new content, the process is straightforward and quick, eliminating the frustration often associated with website management. The drag-and-drop functionality makes designing pages feel almost like assembling a digital collage—creative and stress-free. #### Cons Updates can often be confusing, presenting users with new features or changes that are not immediately intuitive. The unfamiliar layout or altered settings may create a sense of uncertainty, making it harder for individuals to find what they need or perform routine tasks as smoothly as before. #### Reasons for choosing Wix same price and wix is easy to use......... --- ### [sensitive content hidden] at live customer support was awesome!!! - Overall rating: 5/5 - Reviewer: Mark F. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I am not a computer guy. I'm a fisherman who makes tackle and needs a website to make my custom made tackle available to the public. Wix is helping me to make that happen. The inherent learning curve is the tricky part for me. [sensitive content hidden] helped me resolve an ongoing issue that I could not resolve myself. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros live customer support. [sensitive content hidden] was excellent at helping me resolve my logo difficulties and confusion. 11111 #### Cons AI help chat was more confusing than helpful. AI simply repeats itself with previous responses which were not helpful. I never downloaded my logo with my paid plan, but AI wasn't able to rectify that missed step. As a result, I was stuck with a PNG logo file that was worthless. After reaching a human support tech, the process was simple and direct with a precise answer. AI lacks the ability to identify overlooked or missed steps when working with the website in some cases. --- ### WIX is the BEST! - Overall rating: 5/5 - Reviewer: Levi W. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Great, I have built a solid business from my Wix site. I am able to continue to create new offerings and better ways for my customer to interact with me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Service Agents are very helpful. Wix continues to improve their service, enabling me to run a smooth experience for my customers. #### Cons My emails go to spam. I tried to pay for mail chimp, and trying to incorporate the app crashed my site and it was down for over a week before I could get it up and running again. All of this would be prevented if my emails from wix went to the receivers inbox rather than spam. --- ### Know More About Wix By Contemplating this Filled Survey - Overall rating: 4/5 - Reviewer: Doris D. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered My overall expertise with Wix has been decent - it makes it super easy to create and design highly responsive landing pages, blogs and websites. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I implemented Wix in 2020 after it was recommended by a friend. How it offers drag-and-drop editor tool during web development is what I like most since I barely need to code. #### Cons All has been well on my end ever since I implemented Wix apart from higher cost of acquiring additional products such ad hosting and domain. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/wix-profile/reviews/?page=2) --- Wix Reviews, Pros and Cons - 2026 Software Advice