Wolken ServiceDesk Software

Wolken ServiceDesk Software

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Find out more:

About Wolken ServiceDesk

Wolken Service Desk is a cloud-based solution that helps businesses streamline the entire IT service management lifecycle, from receiving change requests to managing incidents. It comes with a self-service portal that allows customers, employees and vendors to raise service requests and automatically route the generated tickets to appropriate agents. Wolken Service Desk's configuration management database (CMDB) enables businesses to maintain an audit trail by classifying/tracking changes across configuration item attributes. The service knowledge management system lets users create and update a knowledge repository for customers or internal use, ensuring instant query resolution and collaboration across all verticals. Additionally, administrators can classify and ...

Wolken ServiceDesk Pricing

The pricing starts from $30 Per Agent Per Month for Support Analysts

Starting price: 

$30.00 

Free trial: 

Available

Free version: 

Available

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Wolken ServiceDesk User Reviews

OVERALL RATING

Showing 1 review

Anonymous

Company size: 1,001-5,000 employees

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

June 2021

Wolken ServiceDesk issues tracking on a single click.

Pros

Wolken gives you complete control over internal structures and workflows, allowing you to manage and deal with all events, service requests, change requests and more efficiently throughout the organization. Helps Simply put, Vilkin Enterprise Service Desk allows you to take care of all internal issues and concerns from a single platform.

Cons

The biggest problem with the Wolken service desk is an interface that manages helpdesk tickets through an IT engineer, but also for customers. It's ugly, hard to use, not intuitive. Anyone who needs to use this tool will need training. This is a big disadvantage these days when software companies are trying to provide outstanding user experience and usability in UI when selling software.