# Wowdesk Software Reviews, Demo & Pricing - 2026 > Review of Wowdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/wowdesk-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Wowdesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Wowdesk 2026: Benefits, Features & Pricing Wondering if Wowdesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Wowdesk 4.7 [(11)](https://www.softwareadvice.com/crm/wowdesk-profile/#reviews) Pricing Starting at $6.00 per month ### About Wowdesk WowDesk is a customer service solution that helps small to large enterprises gather clients’ requests from all channels on a unified platform. With specific modules to manage customers, agents, managers, subject matter experts, administrators and external entities, it allows businesses to manage delivery service across various industries. Key features of WowDesk include management of complaints, knowledge base, facilities, cases and ticketing. Its self-service portals allow businesses to communicate with customers and manage relationships across email, chat, phone and social media networks. Additionally, it comes with a customizable platform, which enables agents to collaborate with subject matter experts and administrators to configure and automate structure rules as per business requirements. WowDesk enables businesses to provide controlled access to suppliers, auditors and third-party vendors and streamline operations related to customer servicing. WowDesk can either be deployed on-premise or hosted in the cloud. Support is available via phone, email and Skype. Wondering if Wowdesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Wowdesk User Interface ## Popular Wowdesk Alternatives Main Product Wowdesk 4.7 [(11)](https://www.softwareadvice.com/crm/wowdesk-profile/#reviews) Ratings Breakdown - 4.64Ease of use - 4.44Value for money - 5.0Customer support - 4.73Functionality Pricing Starting at $6.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price ## Wowdesk Pricing and Plans Starting price: $6.00 per month Free Trial Free Version Basic $6.00 per feature, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Wowdesk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Wowdesk Alerts/Notifications API Assignment Management Case Management Chat/Messaging Configurable Workflow Corrective and Preventive Actions (CAPA) Customer Complaint Tracking Customizable Branding Dashboard Email Management Email Templates Feedback Management Forms Management Interaction Tracking Issue Auditing Issue Scheduling Issue Tracking IT Asset Management Knowledge Base Management Performance Metrics Prioritization Quality Assurance Real-Time Chat Recurring Issues Role-Based Permissions Routing Social Media Integration Social Media Monitoring Support Ticket Management Survey/Poll Management Task Management Ticket Management ## Wowdesk Integrations Microsoft Word Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review Microsoft Excel Integration rated undefined from -1 review Google Drive Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review See all 7 integrations ## Wowdesk User Reviews Overall Rating 4.7 Ratings Breakdown 5 82% 4 9% 3 9% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.4 Customer support 5.0 Functionality 4.7 Have you used Wowdesk and would like to share your experience with others? Mohamed M. Verified reviewer Marketing and Advertising 11-50 employees Used daily for less than 6 months Review source Reviewed February 2019 Customer Service All-In-One Solution 5 I needed an Asset management tool to use it in our Company. Then I found that it can manage my time effectively with the ticketing system that will manage, assign, and track each ticket based on product or asset. This mechanism will serve all your customer complaints or queries that come through and without having to go through any 3rd party integration which makes the process much easier and faster. There built-in tracking mechanism goes hand in hand with any existing asset management tool. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Powerful reporting tool enables you to measure key metrics like customer satisfaction ratings, resolution speed, and agent performance. Generate your reports through multiple organizational levels and teams. Access multi level dashboards to track case status, SLA, and overall operations performance and KPIs. Cons: I am still trying the software right now, there is nothing I didn't like so far. Read More RV Ric V. Verified reviewer Government Administration 10000+ employees Used daily for more than 2 years Reviewed July 2020 Email, Chat, SLAs and Automate Rules 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It should be able to accept/listen/monitor email addresses and automatically create a case/ticket. - one of our main channel of cases/tickets is through email. - It should be able to auto create a ticket number and reply the customer email. Why we used wowdesk? - wowdesk can have several channels (email, chat, facebook, twitter) - Though our minimum requirement is just email, well its not bad on exploring and having other channels. - We configured to have it listen to several support email accounts and it did able to create tickets and assign to users. - Added thing is that you will be able to define workflows and auto routing according to your rules. Chat function - A big plus if there is a chat function since our other helpdesk does not have any. Why we used wowdesk? - Chat is available on our customer portal - Chat can also be available to our website by just copying and adding the javascript provided. - Chat is easy to install and use. - Chat can also be routed to your users according to your rules. - Chat can also add attachment. - Chat can be added as a case (though chat history is not included) - Unfortunately, a chat cannot be reassigned to a different agent. Cons: Reports - It should have reporting capability. Why we used wowdesk? - Reports rely on your inputs. Properly populating parameters of your cases will give better reports. - Currently we are still working on the available reports that we can use from a month of usage. Read More MA Mohammed A. Verified reviewer Public Policy 11-50 employees Used daily for less than 2 years Reviewed July 2020 Ticketing system 3 Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: The customer service is very helpful and quick response. Cons: The software is organized our customer service Read More AN Alexei N. Verified reviewer Telecommunications 51-200 employees Used daily for more than 2 years Reviewed March 2019 Managing Partner 5 We're dealing with a large amount of clients and I'm glad we managed to get to know Wowdesk. Solution is absolutely brilliant for us. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Its very easy to use and explain to our team how to navigate. There are many functionalities and customization can be done which is very helpful when you manage a sizable amount of clients. Support team is very friendly and spent with us many hours to explain all prons. Cons: It took a bit of time to get used to user interface however its just a matter of proper training for our teams. Read More VR Verified Reviewer Entertainment 2-10 employees Used daily for less than 6 months Reviewed March 2019 Perfect for an SME 5 Overall very easy to get started and to customize. Software is extremely customizable, all fields can be named the way we want them. We can define our own rules for incoming cases. We can continue to use outlook (one of our agents prefer to use the email she knows how to use, not an issue as WowDesk handles that in the background). Most important the support team is very helpful. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: We love the fact that all customer interactions are now in one place. No more responding to outlook/Facebook/Instagram individually. Now all of those feed into Wowdesk. We have 6 Customer service agents and we have two shifts everyday. We used to rely on emails for customer interaction, and the way a case is passed on from one agent to the other is to Mark the email unread for the next shift to see. Cons: It took a bit of effort to setup the system, mailing because we need to define our workflow rules. WowDesk help team was great as they helped us with that. Read More AH Ahmed H. Verified reviewer Information Technology and Services 201-500 employees Used daily for more than 2 years Reviewed June 2020 One of the best ticketing system that I've dealed with. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: User Interface Flexibility & Excellent Technical Support. Cons: System response is fast but may be there is better than that. Read More Prateek A. Verified reviewer Government Administration 501-1000 employees Used weekly for less than 12 months Review source Reviewed September 2019 A must have a software for the business ! 4 Great. Will definitely recommended to the friends and colleagues. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: Excellent features User friendly Modules Cost Adaptability Configuration Cons: Sometimes the features needs update to run properly. Read More Mohamed A. Verified reviewer Civil Engineering 11-50 employees Used daily for less than 6 months Reviewed March 2019 Excellent customer service software 5 Managing customer service requests and issues is great. It reduced our response time and allowed customers to track their requests via all channels Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Simple to configure for our workflow The automation of repetitive tasks The multi channel support The time tracking feature Cons: The mobile app does not have all the features in the web version Read More VR Verified Reviewer Telecommunications 10000+ employees Used daily for less than 6 months Reviewed March 2019 Amazing solution woth affordable cost 5 Amazing experience, rich content , detailed reports and dashboards Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It’s easy to user and setup, comprehensive features to cover all cases and amazinf reporting capabilities Cons: I liked every feature that I have tried Read More VR Verified Reviewer Information Technology and Services 10000+ employees Used other for free trial Reviewed March 2019 Feedback on wowdesk 5 The recorded demo was excellent in giving me a good view of the breadth of features. Using the system itself poses a learning curve in order to get to speed and be able to get advantage of all features. Ratings Breakdown 4 Ease of use 5 Functionality Pros: The breadth of features that anticipate the needs of most custom help desk apps. NLP search for solutions. Sharing relevant found docs with the customer. Multi-channel comm with customer. Cons: Learning curve for case manager. Many clicks and features to learn. 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