--- title: "eDesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eDesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eDesk is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/xsellco-fusion-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / [eDesk](https://www.softwareadvice.com/crm/xsellco-fusion-profile/) / eDesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/xsellco-fusion-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/xsellco-fusion-profile/alternatives/) # eDesk User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 71 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 42 reviews (59%) - 4 stars: 20 reviews (28%) - 3 stars: 6 reviews (8%) - 2 stars: 2 reviews (3%) - 1 star: 1 reviews (1%) ### Most mentioned pros - eDesk has helped me keep tabs on customer correspondence and has put our team into the category of companies that take care of their customers. - It centralized our messages and the AI feature, although extremely limited by comparison to most other program's, did organize our inbox somewhat automatically. - we have been using this portal as an integral part of our jobs and have allow us to handle customer messaging in a easy way ### Most mentioned cons - Do not honor their pricing commitments - Pricing structure can be confusing/expensive for small teams Some previously included features are now extras to pay - No regard for customer loyalty ## eDesk customer reviews Showing reviews 1-25 of 71 (page 1). ### XSellco Helpdesk - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros XSellco Helpdesk is the best Message compiler ever. Such a great product. And amazing price #### Cons I don't have any issues with XSellco Helpdesk. --- ### Has made our help desk much more streamlined. - Overall rating: 5/5 - Reviewer: rob p. - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Streamlined our customer service team role by providing the right information with the tools to action it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has taken all of our marketplace messages, from eBay to our website and combined them all into one easy to understand message inbox, it is ordered so your always replying to the most urgent messages first no matter which marketplace the message has come from, it also has a count down timer next to each message so you know how long each message has been waiting, particularly important when Amazon requires a reply in 24 hours. One of the main advantages is that most if not all messages sent from a customer will import into one message thread, so if a customer is trying to play customer services off different representatives it is great for reading back through what has or hasn't been said, both by the customer and your own customer services. There are a number of other features such as auto reply's and folder sorting an flagging that we haven't used, but they seem like very useful features for some business. One area that has helped greatly save time is the template feature that drags in customer information, allowing you to have a list of predetermined reply's but the emails are still personalised to the customer, with names, addresses, usernames etc all importable to a message. Xsellco are always developing the platform and adding new features, live chat is something we plan to explore further in the future, all in all a great bit of software. #### Cons From a set up point of view, having to attach each market place individually for each country you sell in can be a long process, given the Amazon integration requires a little more work than the eBay sites also, that is more to do with Amazon and eBay, rather than Xsellco though. Their is a lot too Xsellco also and option can be hidden in menus you'd not think to look in. I think an ability to have a test environment within Xsellco would be beneficial for automated reply testing and generally helping you test templates etc. The live chat does need fleshing out a bit, but as previously stated, they are updating all the time. Overall not many negatives. --- ### Great Product, but Shady Company - Overall rating: 2/5 - Reviewer: Jake S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered We've used the product since it was called Reply Manager, which was so fairly priced and worked well for our needs. Then it was acquired by XSellco, and it all went downhill. Year after year they increased prices, adding features that small-medium sized businesses may not necessarily need but were forced to adopt. Now as eDesk they again promised certain pricing for us (as a customer for almost a decade, maybe more), and they keep raising the price. No complaints on the product side, it is very robust. But as a company, I am thoroughly upset at their mistreatment and false promises constantly made to us, and would recommend any company trying to keep their support/helpdesk costs under control to stay away and explore other alternatives first. You never know what you'll be forced to pay within the next year... #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Feature-rich, integrations with marketplaces #### Cons -Make fake promises -Do not honor their pricing commitments -Will raise prices on you again and again -No regard for customer loyalty #### Vendor response Hi Jake, It's important to highlight the extensive efforts we've invested in enhancing our product. Over recent years, we've introduced hundreds of new marketplace integrations, significantly improved user interfaces, and advanced AI automation capabilities. This ongoing development reflects our commitment to delivering a product that not only meets but exceeds contemporary standards. Our focus has been on increasing the value of our product substantially while managing to keep our core prices competitive and below the rate of inflation. We believe in offering cutting-edge features and a superior user experience at a reasonable cost. If you would like to let me know your email address I can take a look at your account and see where savings could be made. Our account managemnet team has been in over drive communicating, before during and after any price adjustments so please do reach out to them if you have not done so already. Replied February 2024 --- ### eDesk review - Overall rating: 4/5 - Reviewer: Norbert A. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I was a bit disappointed that my latest inquiry about a new feature went unanswered. This lack of response impacted my overall experience with the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I’ve been using eDesk as a support ticket management platform for Etsy, eBay, Amazon, and Shopify. Overall, I find it to be an average solution. #### Cons The platform is slightly expensive but offers decent features for managing multiple channels. #### Reasons for choosing eDesk We are considering switching. --- ### Honestly, eDesk just works - Overall rating: 5/5 - Reviewer: Dylan S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Don't miss a customer inquiry ever again. eDesk has helped me keep tabs on customer correspondence and has put our team into the category of companies that take care of their customers. #### Cons I don't know if I have found it yet, but we need some automatic programming tools.Preset programs that will sort customer emails based on eDesk users already use. --- ### Nice solution for Customer Service - Overall rating: 4/5 - Reviewer: Loic D. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros . Without doubt, the biggest plus is the connection to all marketplaces. No need to go to every marketplace to answer every customer, everything is synchronized in the eDesk inbox. . Another plus is the immediate availability of all customer information, including order and tracking numbers. If a customer has sent us a message directly, without going through the marketplace, we can also easily link it to their order. . Last but not least, snippets and templates. You can prepare full responses or partial responses, and use them very easily to reply to customers. #### Cons One of the key features highlighted by eDesk is its artificial intelligence. We'd have dreamt of a solution that could scan all past exchanges with customers and produce appropriate responses. But very objectively, there's nothing behind it, it's a feature that we never use at all. The number of cases for which it is possible to use their tool is very limited, and a response based on a template is generally much more effective. --- ### It used to be so good - Overall rating: 2/5 - Reviewer: Rachel K. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, we are disappointed with the product and the service. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros When "eDesk" was "xsellco" it actually worked, so that was nice. #### Cons It doesn't work. You have to close out the software sometimes to get it to refresh. You will occasionally not be able to open attachments, use snippets, or copy/paste. You will check all folders to make sure there are no overdue messages and then come in the next day to several messages that spontaneously appeared overnight. The "To Do" folder will say one number but then there is not that number of messages in the folder, so the information it displays isn't correct. Every time we try to talk to customer service, they tell us how to sort the messages within the folder, which is not even the complaint we have (though the filters do reset every single time you leave the folder, so you have to re-organize all of your filters every time). Overall it is a terrible site that took away all of the functionality that it previously had. They claim that it is six times faster to answer emails, but it takes twice as long. It reformats your snippets in messages to add extra spaces that need to be taken out every time. It is all ridiculous, especially because it USED to work. --- ### Great customer support solution for eCommerce - Overall rating: 5/5 - Reviewer: Viktor K. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent solution for customer support for eCommerce business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent eCommerce connectionsWorks with all channels in all countries etc Ability to pull all information in one place #### Cons Some features now cost extra May be too complicated for smaller users --- ### Sending customer emails was so hard before this - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Answering emails, integration with 3rd party software, feedback emails, auto translating customer emails #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Answering emails from customers and assigning to different team members has become so easy. The templates feature is amazing #### Cons UI could be imporved and rules are not the easiest to understand but getting in touch with the help desk always fixes any issues --- ### good experience, there is much to improve - Overall rating: 4/5 - Reviewer: Pellegrino L. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros lots of customization features, supports multiple accounts, multiple languages, all in one place. Supports multi-user and notes. #### Cons sometimes servers are offline, it could be faster. It needs to improve the ebay money back guarantee cases management. --- ### edesk as an important part of our business management - Overall rating: 4/5 - Reviewer: alejandra r. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. we have been using this portal as an integral part of our jobs and have allow us to handle customer messaging in a easy way #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros easy axes to emails and ticket handling #### Cons customer service is hard to find and have easy resolutions --- ### Review - Overall rating: 4/5 - Reviewer: Daniel R. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered ok #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros graphic user interface #### Cons lack of complicated rules to configure sometimes rules dont not work #### Reasons for choosing eDesk other platforms integration --- ### I set-up a trial account to compare with other email solutions. Setup was very easy. - Overall rating: 3/5 - Reviewer: erdem o. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for unspecified - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to setup and user-friendly. Unlimited user accounts. #### Cons Helpdesk: It does not filter all system messages and junk. This is a problem since monthly plans are billed according to number of support tickets. This wouldn't be a problem if pricing is billed per user, like SalesForce. Feedback: It does not filter out refunded orders. This is the most important feature for us. We send emails for product reviews. Our return rate is about 5%. We can not send product review emails for the returned orders. It does not have global black list for Amazon customers who opted out from emails. Order download speed is very slow. After 3 days, about 900 orders were downloaded. FeedbackFive downloaded 36,865 orders in 3 hours. Repricer: We are a private brand. I don't actually need a repricer, but I need to find out piggyback sellers who list knock-offs on our product pages. Repricer doesn't have this feature, but if you can add asin tracking feature showing piggyback sellers, private brands would buy it. --- ### Excellent, easy to use and function. - Overall rating: 5/5 - Reviewer: Michaela P. - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fusion - I love how easy it is to complete emails, how it groups all the history together and fills out all of the customer's information. Repricer - this is great, simple to use and I love how I can make many decisions from the data Xsellco gives. Bulk import/export - Such an easy section to use and saves so much time for bulk repricers! #### Cons I wish their was an "update" button when a repricer/static is set, rather than simply "refreshing" the page. This can sometimes glitch out and now save your static which is irratating. --- ### Great if you need to manage a busy customer service inbox - Overall rating: 4/5 - Reviewer: Jon M. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Time saver, stream lining customer contact for all channels #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use, reliable, connects with all the services we need, Magento, eBay, Amazon + social channels for customer direct messages. New staff are easy to train up. #### Cons Don't see much in the way of new features or developments but there's not much else missing. As you can't send third party links in eBay or Amazon messages it would be great to have this flagged before sending to stop warning messages from them. It's good to have chat as well but a way to show different button text depending on if agents are available or not would be good, other providers do this. --- ### [SENSITIVE CONTENT] Support - Overall rating: 5/5 - Reviewer: Javier F. - Verified reviewer: Yes - Industry: Textiles - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered [SENSITIVE CONTENT] helped me a lot to configure #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use of the platform. The UI is nice #### Cons Some tricky configuration. This review ask me a lot of fields and i got only a chat support. You should ask me only for that action, and send in other time this survey. --- ### Does what I need it to do, and affordably. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The helpdesk that imports all of my customer service messages is amazing, streamlined, and easy. I love having the ability to create user logins for each of my customer service reps. #### Cons Sometimes there are glitches with the repricing software, but it's few & far between. More often than not, it does a fantastic job. --- ### XSellco helps us manage all of our customer communications. - Overall rating: 4/5 - Reviewer: Zachary W. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to manage customer communication in a centralized fashion, allowing any staff members to view and track customer interactions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it provides a central way to manage customer communications, rather than having to deal with logging into multiple systems. #### Cons I dislike how this system works with e-bay. It's not good at bringing the correct things to our attention, without also bringing unnecessary things to our attention. --- ### Life changing - Overall rating: 5/5 - Reviewer: Sam Q. - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The whole piece of software is intuitive and simplistic to use, we use it daily and could not do with it out now. #### Cons There are real massive problem we find at all, they also do listen and implement some ideas features that are sent to them aswell to improve the software. --- ### Perfect help desk tool for moving to multi channel selling - Overall rating: 4.5/5 - Reviewer: Henry Z. - Industry: Accounting - Product usage: Used unspecified for less than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how the software feels like it is designed for me as an online seller and I don't need to adjust loads of settings to make it fit my business model lie some C-suite orientated help desk tools I've tried. XSellco Fusion comes with a free trial. They had a great Onboarding team who helped us get set up immediately. We have had hardly no issues but when we have their support team have been very easy to reach out to. I've never had such a please dealing with Support before. #### Cons There is very little I dislike about XSellco Fusion but if I had to pick one thing it would be small. Integration with CRM and Marketing tools. --- ### Very useful for communicating with our customers - Overall rating: 5/5 - Reviewer: Brittani B. - Product usage: Used daily for less than 12 months - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The use of email templates for communicating with our customers. It makes answering common questions quick and painless. #### Vendor response Hi Brittani, Thank you for such a great review! I am very glad that you are enjoying the software. Best regards Lorna Replied July 2017 --- ### A very positive one- The support team is top class, and functioinality of the feature is seamless - Overall rating: 5/5 - Reviewer: Idan L. - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered More feedbacks! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its simplicity- sometimes too many options can miss the point, its easy to activate, and the rules are also simple to implement. #### Cons I would like to see in a more accurate way feedbacks that had been received directly from Feedback, its quite hard to understand what source generated the review. --- ### Best Amazon eBay messaging tool ever! - Overall rating: 5/5 - Reviewer: Mark S. - Product usage: Used unspecified for unspecified - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered This is the best Amazon and eBay messaging tool ever! We absolutely love this. It has really helped with our customer service response times as well as helping to keep things from falling through the cracks. It brings all messages from both marketplaces into one easy to use and categorize workflow. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Hi Mark, We are glad that you got full use out of your free 14 day trial and saw the value in using XSellco Fusion for GM Accessories going forward. Replied December 2015 --- ### eDesk Review: Poor Communication and Overbilling Issues - Overall rating: 1/5 - Reviewer: Frank C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered As the CEO of a small business, I regretfully have to advise others to steer clear of eDesk based on our experiences.Multiple Plans Added to Cart:The very first problem arose during the checkout process. We had initially placed the Professional plan into our cart but reconsidered and chose the Performance+ plan the following day. However, the checkout process didn't give us a chance to review our cart, and we were unknowingly billed for both plans.Customer Service's Misstep:During the setup, we sought assistance through eDesk’s customer support feature. The customer service representative informed us that we were running two plans simultaneously and offered to remove one. Assuming it was a system glitch possibly related to a trial we used previously, we agreed. To our surprise, they removed the less expensive Performance+ plan that we had intended to use.Misleading Ticket Counts:Adding to the confusion, eDesk claimed that we had 130 support tickets when we actually had no more than 5. They used this claim to justify not allowing us to switch to the more suitable Performance+ plan. After a strenuous review of the Json file ourselves, it became clear that their ticket count included emails processed even before we had an eDesk account.Lack of Accountability:When we confronted eDesk's Customer Success Manager, about these egregious errors, they stated that they had no understanding of how their own billing or ticket system works or ticket system works. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It centralized our messages and the AI feature, although extremely limited by comparison to most other program's, did organize our inbox somewhat automatically. #### Cons Glitchy check out, I was shopping their website one day, and decided to come back to it the next day. I did not realize I had their more expensive program in our "cart" as I was now on a new tab. When I went to check out the program most fitting for us, it checked out both services which we didn't know until several days laater. #### Vendor response Dear Frank, We greatly appreciate you taking the time to provide feedback on your experience with eDesk. Your insights are invaluable to us, and we are committed to addressing any concerns you have raised. Regarding the points you've mentioned in your review: Plan Selection Clarification: We understand that there may have been some confusion during the plan selection process, and we'd like to provide further clarification. You initially trialed our user-based plan, and when you decided to make a purchase, our system retained your selection of the user-based plan with the optional AI add-on. Upon clicking "Pay with this card," which you registered with us, our system processed the purchase accordingly. It's important to note that customers who try our user-based plans do not have the option to switch to ticket-based plans on the subscription page. Therefore, the selection of both plans simultaneously would not have been possible. Customer Support Interaction: We apologize for any misunderstanding during your interaction with our customer support team. Providing clear and accurate assistance is a top priority for us, and we genuinely appreciate your feedback. We have conducted an internal review of your case and, aside from the need for improved communication clarity, we could not identify any other issues. We would like to express our gratitude for your initial response to our Chief Customer Officer. However, we have not received a response from you in the past few days, and we would like to continue our conversation. Your satisfaction is important to us, and we are here to assist you further. Best, Eamon Replied October 2023 --- ### Easy to use, effective, effecient - Overall rating: 5/5 - Reviewer: Jerry K. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Utilize for all customer support uses. Saves time and allows for small support team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best help desk software out there. Excellent automation, easy to set up, good reporting, able to integrate to all channels, multi-language support, #### Cons Nothings comes to mind as eDesk solves all our needs #### Reasons for choosing eDesk Considered eDesk the best all in one solution #### Reasons for switching to eDesk Better product, easier to use, ability to integrate to all channels natively vs needing assorted plugins which did not work for us ## More reviews [Next reviews](https://www.softwareadvice.com/crm/xsellco-fusion-profile/reviews/?page=2) --- eDesk Reviews, Pros and Cons - 2026 Software Advice