All eDesk Reviews
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eDesk Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.4
Customer Support
4.4
Value for money
4.1
Functionality
4.2
Pros
"eDesk has helped me keep tabs on customer correspondence and has put our team into the category of companies that take care of their customers."
"It centralized our messages and the AI feature, although extremely limited by comparison to most other program's, did organize our inbox somewhat automatically."
"The number of cases for which it is possible to use their tool is very limited, and a response based on a template is generally much more effective."
Cons
"Pricing structure can be confusing/expensive for small teams Some previously included features are now extras to pay"
"They used this claim to justify not allowing us to switch to the more suitable Performance+ plan."
"Misleading Ticket Counts:"
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