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> Reviews of eDesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eDesk is a good fit for you!

Source: https://www.softwareadvice.com/crm/xsellco-fusion-profile/reviews

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eDesk Reviews

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# eDesk Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(42)

4

(20)

3

(6)

2

(2)

1

(1)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.4

Value for money

4.1

Functionality

4.2

* * *

### Pros

"eDesk has helped me keep tabs on customer correspondence and has put our team into the category of companies that take care of their customers."

"It centralized our messages and the AI feature, although extremely limited by comparison to most other program's, did organize our inbox somewhat automatically."

"You can prepare full responses or partial responses, and use them very easily to reply to customers."

### Cons

"Pricing structure can be confusing/expensive for small teams Some previously included features are now extras to pay"

"They used this claim to justify not allowing us to switch to the more suitable Performance+ plan."

"Misleading Ticket Counts:"

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eDesk Reviews, Pros and Cons - 2026 Software Advice