YetiForce Software


YetiForce is a hybrid open source customer relationship management (CRM) solution that caters to midsize and large businesses across various industries. The platform helps users manage their interactions with existing and potential customers. Key features include task and territory management, email marketing, lead management and scoring and internal-chat integration.

YetiForce allows administrators to customize their dashboard to show modules such as time control, calendars, tickets and leads. Administrators can also change the visibility of specific widgets for different users and add custom widgets with filters.

Yetiforce features a built-in email module that helps users send and receive mail directly. Users can also link emails to contacts, leads, accounts, partners, competitors and various processes and sub-processes.

YetiForce can either be deployed on-premise or hosted in the cloud. Support is offered via phone, email and online FAQs.



43 Reviews of YetiForce

Overall rating

5.0 / 5 stars

Showing 1 - 20 of 43 reviews

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

November 2018

Yetiforce is a great solution for a self-hosted CRM

An overall decent self-hosted solution for your CRM needs, definitely have an expert help with setup and configuration and/or do your research first. But once you grasp the concept, you'll love the easy and simple interface and use of this CRM.

Pros

Once you've got things properly set up, Yetiforce is easy. Once you grasp the unique process Yetiforce uses, it organizes your leads and sales process beautifully. There are a lot of features, a lot of options...and once setup to use, it's easy and easy to train your sales and marketing reps.

Cons

Initially, although the basic install is easy, the setup/configuration and learning how the flow works is daunting and a little confusing...you definitely want to checkout the documentation before delving in (unlike I did). Once you grasp the flow that Yetiforce uses, it begins to make sense.

Response from YetiForce of YetiForce

Replied December 2018

Thank you for taking the time to review YetiForce.

November 2018

Bojan from PERFEKT Sabina FEKONJA s.p.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

I've been looking for such a CRM for a long time

Very young, dynamic, especially good TEAM. They know exactly what they want! On top

Pros

Unique design, transparent and easy to customize. Each window has as so much data as the brain can handle and you do not feel that you have lost control.

Cons

Working with customers is changing every day and I can adapt quickly and easily to this

Response from YetiForce of YetiForce

Replied December 2018

Thank you very much for your amazing review!

November 2018

marc from Skydoo

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

1 of 5

November 2018

Top Tool but not applicable for Europe - No Currency EU?

Nice to use, but as said before, no EU currency.

Pros

All inclusive platform.
Even GDPR and register for GDPR incidents.

Cons

Strange to have a GDPR module for Europe but no EU currency?

Response from YetiForce of YetiForce

Replied November 2018

Hi Marc, thanks for giving YetiForce a try. We would like to inform you that the Euro currency exists in YetiForce, among many other currencies. Our company is based in Europe and we have many European clients (including the Netherlands) so YetiForce definitely is applicable in Europe. Please send us an email and we will gladly help you for free with the currency and whatever other problems or concerns you have. Looking forward to hearing from you soon!

November 2018

ANDREI from SC EVOSOFT MEDIA SERVICES SRL

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

BEST CRM SOLUTION EVER

Good support, good soft!, Increase in Sales

Pros

One of the best solution out there, also very friendly staff, has all option plus you can do Api integration, has a nice notification system , a in house chat also, and anything you can imagine, taxes , pdfs , multi currencies, all type of invoices, and transport notes, basically you can integrate everything in it , a accountant software, some online stores, plus databases from social networks, and works as a charm too, support very fast, really guys try it , you won't regret :) have fun learning it as i do

Cons

Nothing, all good, i learn mostly all software in less than 24 h

Response from YetiForce of YetiForce

Replied November 2018

Thank you very much for this amazing review! We're very glad you find YetiForce useful and helpful in your company.

November 2018

Benjamin from Gratifu.com

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

An awesome CRM and its opensource and free !

YetiForce works perfectly and I have never had any big issues. They seem to make it better and better with each new release.

Pros

The most complete CRM system with many built-in features. YetiForce offers far more customization than I ever thought and it is pretty easy to adjust the system once you figure it out.

Cons

Nothing as of now. The software is fast, stable and helps me with my day-to-day tasks, so I cannot complain. I'd love to see a mobile app. But maybe it's better to work strictly from computer, helps to stay focused.

Response from YetiForce of YetiForce

Replied November 2018

Thank you for your favorable review and comments. There is no mobile app for YetiForce indeed, but you can use it in your browser on any mobile device if needed.

November 2018

David from City of Monroe

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great and very Cost Effective

Pros

This CRM is excellent. Very customizable. Also, it is free (If you host it on your own server), so that makes it even more appealing.

Cons

There are no manuals, so there is some trial and error when it comes to learning to maneuver around the program.

Response from YetiForce of YetiForce

Replied November 2018

Thank you very much for your review and comments. We appreciate your feedback.

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

September 2018

True force for developers to build their own CRM

Failed attempt to implement a custom CRM of our own. The time versus cost weighed and a smaller ready, more specific package was purchased.

Pros

The features and customization's are a lot.

Cons

Time and effort required for a developer intermediate to work through the in-depth customisation's.

Response from YetiForce of YetiForce

Replied November 2018

Thank you very much for reviewing YetiForce.

September 2018

Łukasz from Ministry of Entrepreneurship and Technology

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Excellent software and support

I can honesty recommend YetiForce as a great CRM not only for companies but also for different organizations and offices.

Pros

We are using Yetiforce as a system for projects and investments monitoring in the Ministry of Entrepreneurship and Technology. The software meets our specific requirements, but also offers great deal of flexiblility, security and reliability.

Cons

Some functionalities deserve a bit of fine tunning in order to make the image complete, but all in all benefits significantly outweigh the cons.

Response from YetiForce of YetiForce

Replied September 2018

Thank you very much for your review! We always strive to improve our product, your helpful feedback will definitely motivate us to work even harder.

August 2018

Tomasz from CEDEKA Centrum Doskonalenia Kadr

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Yetiforce is a useful and free CRM

Pros

The major advantage was its flexibility and virtually unlimitted possibility of adjusting it to the needs and type of business you run. We have been using it for a couple of years now and it turned out to be really effective. It's fast even when you are handling huge database. Moreover, it is clear and coherent and for the above mentioned reasons it has been a great support for us. The system is being continually expanded and the existing minor bugs are easily deleted by updates.

Cons

It requires advanced server settings which might be problematic if you are working on a shared server.

Response from YetiForce of YetiForce

Replied September 2018

Thank you for the review, we're glad you liked YetiForce.

July 2018

Jan from Dewit Food and Beverages Ltd.,

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

4 of 5

Functionality

1 of 5

July 2018

The system is completely useless when you cannot change the currency from USD to Euro

none whatsoever

Pros

Firts imppression looks good but very disappointed that the default settings cannot be changed. This is a major flaw.

Cons

I cannot respond to this as the basics simply does not work when you cannot change a default setting

Response from YetiForce of YetiForce

Replied July 2018

Thank you for the review. We are going to add a functionality that will allow you to change the previously selected default currency today. If you provide us with an access to your system we will add this functionality to your system for free. Alternatively, we can offer you a free account on our private cloud for 2 months, after that period you can either receive a copy of your system or you can keep using the service at its regular price (it includes free updates, support, fastest server optimized to work with YetiForce).

June 2018

Italo from Citibank

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Very complete tool for handling customer information

In general terms, I think it is a fairly complete tool and above all that it does not generate costs for the company.

Pros

What I like about Yetiforce, is that although it is a free download tool, it is very complete and intuitive

Cons

I do not see that I have many things to improve, however they could add automatic updates. For the rest, I think it's a good application

Response from YetiForce of YetiForce

Replied June 2018

Thank you very much for your review! We appreciate all your comments.

June 2018

Magdalena from Promesa Plus Sp. z o.o.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Complete and user friendly CRM

The work is easier and faster.

Pros

YetiForce has a lot of versatile functionalities and tools that can be easily found in the application. It's also fairly easy to manage from the administrator's perspective. Updates and new features are released quite regularly. The application is free and opensource so the possibilities are endless.

Cons

The documentation is incomplete, sometimes you have to experiment with some settings because there is no description that would explain what certain options do in the system.

Response from YetiForce of YetiForce

Replied June 2018

Thank you very much for this great review!

May 2018

Pawe from SKL Plus sp. z o.o.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Splendid software with plenty of features, all very useful in your customer's service.

Control over customer service process, following AM and helpdesk people tasks.

Pros

Offline installation, safe code, many many many features (you're good when you use 10% of them), nice responsive interface, e-mail integration, customization, ease of maintenance and backup.

Cons

Occasional problems with updates, some of the features sometimes suddenly disappear with the major version change (security reasons), could have been better documented.

Response from YetiForce of YetiForce

Replied May 2018

Thank you for this amazing review, we appreciate all your comments. We're currently working on better documentation for our product.

May 2018

Mariusz from MORE Advertising Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Great product, and for free! Great choice for any business!

Full and quick access to customer data.

Pros

All necessary modules, widgets and features are already in the system for free, the developers also provide free help. The system is quite easy to install and manage and it's very user friendly when properly configured. One of the factors that made us choose YetiForce is their beneficial license. The app is fast, secure, looks good and works well.

Cons

Quite limited know-how resources like tutorials or manuals, no auto updates, some functionalities still need some work (eg. chat).

Response from YetiForce of YetiForce

Replied May 2018

Thank you very much for your opinion and comments. We will definitely focus on creating more detailed documentation, manuals, and video tutorials for YetiForce.

May 2018

Steven from NetstatFX

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Yetiforce was extremely easy to install and is leaps and bounds above other CRM solutions

Easy to setup and install for Clients. Relatively straightforward CRM editing.

Pros

I installed vTiger for a Client who lives on the East Coast. It took me over 24 working hours to get vtiger installed and initially setup correctly (by suppressing error messages, lots of // in the code). YetiForce requirements and install was extremely straight forward and easy to get setup.

Cons

I wish the customer portal had more documentation or tutorials available. There are already a few versions available on GitHub so I wish there was a clear, concise way of adding this feature.

Response from YetiForce of YetiForce

Replied May 2018

Thank you very much for your review! As far as your issue with portal is concerned, we're currently working on a new, more user-friendly and secure version of portal.

February 2018

Ali from CATRA Co.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

It's open source, user-friendly, and it has whatever you expect from a CRM package.I thank Yetiforce

We are using this software for handling our related issues processes in marketing, sales, and products management.It has very modules, so you don't need to worry about any limitation in the powerful back-end. Thsi software let you manage your data related to marketing, customer support, products and more.

Pros

It's very flexible and open source, you can modify whatever sections of it, if you want. Moreover, it's front-end skin and structure are stylish, beautiful, web 2.0 colors, and you can connect it to your mobile application (android and ios), to create an integrated system for your company.

Response from YetiForce of YetiForce

Replied March 2018

Thank you very much for the positive review!

January 2018

Zuzanna from E-House Sp. z o.o.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2018

Unlimited Power with YetiForce CRM

Pros

It really has amazing functionality once you set it up to fit your business. I have been using it for almost 2 years and there was never a thought to find a replacement for this CRM. Especially that there are modules that aren't free in other systems and you can have an unlimited number of users also for free.

Cons

Only documentation could be a bit better. Some articles in the documentation can be outdated as the system changes so this can create set up delays.

Response from YetiForce of YetiForce

Replied January 2018

Thank you very much for the positive review, we plan to update our documentation this year.

January 2018

Dorota from Think Poland Sp. z o.o.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

Very good and useful open source CRM proposition.

Pros

YetiForce offers a great functionality that makes a lot of things related to customers service very easy, quick and smooth when it comes to running a business. It is clear and quick to use, does not pose any problems when finding desired functionality. A big plus for having as many users as we need, costless.

Cons

The documentation could be slightly improved because at the moment we sometimes experience some delays.

Response from YetiForce of YetiForce

Replied January 2018

Thank you very much for the feedback, we want to improve and update our documentation this year.

January 2018

Sebastian from Bridge Agency Overseas Education Centre PTY LTD

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Great open source project

Pros

We have been using YetiForce for a couple of years and it has never let us down. It is quick and intuitive. The producer offers several support options, including free support. It is a decent application that requires no subscription or license fees. I would recommend it to everyone who is looking for a reliable open source CRM.

Cons

The documentation could be better, and there could be more color themes to choose from, but right now is also all right.

Response from YetiForce of YetiForce

Replied January 2018

Thank you for taking the time to review YetiForce.

January 2018

Krzysztof from AK-FUTURE Sp. z o.o.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

I found YetiForce a little bit over a year ago and decided to give it a try

Flexible and user friendly CRM

Pros

The developer always surprises us with something great. For example the latest version brought a record preview functionality that I've been waiting for for a long time. It saves us a lot of time (and clicks) on a daily basis.

Response from YetiForce of YetiForce

Replied January 2018

Thank you very much for the positive review and the feedback on our development.