# Zadarma Software Reviews, Demo & Pricing - 2026 > Review of Zadarma Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/zadarma-profile --- [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / Zadarma Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/zadarma-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/zadarma-profile/alternatives/) # Zadarma 2026: Benefits, Features & Pricing Wondering if Zadarma is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Zadarma 3.8 [(67)](https://www.softwareadvice.com/crm/zadarma-profile/reviews/) Pricing Starting at $2.00 per month ### About Zadarma Zadarma is a trusted provider of cloud-based telephony and virtual communication tools used by businesses in more than 160 countries. Whether you're looking to expand internationally, unify remote teams, or automate support with AI, Zadarma offers scalable, secure, and easy-to-use solutions — all under one platform. From flexible pricing to powerful integrations and intelligent call handling, Zadarma equips your team with the tools to deliver excellent service, stay connected across borders, and grow without limits. What You Get with Zadarma: Global Virtual Numbers Instantly activate numbers in 110+ countries — local, mobile, toll-free, or national — no physical presence required. Cloud PBX with Visual Editor Build your call flow with an intuitive interface. Add IVR menus, call queues, voicemail, schedules, and call forwarding in minutes. AI Voice Agents Handle repetitive calls with AI-powered agents for customer support, lead qualification, surveys, and more — fully customizable with your scripts and data. Integrated CRM or Seamless Sync with Popular Platforms Use Zadarma’s CRM or connect with HubSpot, Zoho, Bitrix24, Pipedrive, and others for call tracking, automation, and... better context. Call Analytics and Performance Monitoring Track call activity, monitor KPIs, and evaluate team performance through detailed dashboards and reports. High-Quality VoIP Calls Enterprise-grade voice quality, advanced codecs, WebRTC, and global routing infrastructure ensure stable calls wherever you are. Recordings and Transcripts Automatically record calls and generate transcriptions — perfect for compliance, training, or quality control. Free Cross-Platform Softphones Make and receive calls from any device — desktop, mobile, or browser — with apps for Android, iOS, macOS, and Windows. Flexible Billing Choose pay-as-you-go or bundled packages with unlimited calling in selected regions. No contracts or hidden fees. Developer-Friendly API Add telephony features to your apps with Zadarma’s REST API — from click-to-call to AI integrations. Why Choose Zadarma: 18 years of proven expertise in VoIP and cloud telephony Over 2 million users worldwide Fully GDPR-compliant and secure Localized service and multilingual support Trusted by businesses, startups, and developers across the globe Whether you need a full-featured PBX, AI automation, or just a single virtual number, Zadarma delivers reliability, innovation, and unmatched global coverage — backed by nearly two decades of experience. Get started today and join thousands of companies that rely on Zadarma for smarter communication. Wondering if Zadarma is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. ## Zadarma User Interface ## Popular Zadarma Alternatives Main Product Zadarma 3.8 [(67)](https://www.softwareadvice.com/crm/zadarma-profile/reviews/) Ratings Breakdown - 3.63Ease of use - 3.67Value for money - 3.20Customer support - 3.80Functionality Pricing Starting at $2.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Wildix](https://www.softwareadvice.com/voip/wildix-profile/) 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.17Value for money - 4.58Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14604)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.55Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price ## Zadarma Pricing and Plans Starting price: $2.00 per month Free Trial Free Version Virtual phone numbers $2.00 flat rate, per month Plan includes: - SMS - Mobile numbers - Toll-free 800 - Local phone numbers - Virtual numbers - SIP numbers - VoIP numbers Standard $0.00 per feature, per month No plan information available Office $22.00 flat rate, per month Plan includes: - Virtual numbers - Video conferencing - IVR - Customer support - Speech recognition - CRM - Cloud storage - Callback widget - Up to 10 users included - API Read More Corporation $44.00 flat rate, per month Plan includes: - CRM - API - Virtual numbers - Customer support - Up to 20 users included - Free outgoing minutes - Speech recognition - Video conferencing - Cloud storage - IVR Read More eSIM $5.00 flat rate, one time Plan includes: - eSIM - Mobile data only Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zadarma Features - Popular features found in Telephony Automatic Call Distribution Caller ID Call Monitoring Call Recording Call Transfer Computer Telephony Integration Reporting/Analytics Voice Mail VoIP - More features of Zadarma Activity Tracking Alerts/Notifications API Audio/Video Conferencing Auto-Dialer Calendar Management Call Center Management Call Logging Call Queues Call Reporting Call Routing Call Scripting Call Tracking Call Tracking Metrics Communication Management Conferencing Contact Database Contact Management Conversion Tracking CRM Dashboard Data Import/Export Email Management Email Marketing Email Templates Employee Directory Fax Management Inbound Call Center IVR Lead Capture Lead Generation Lead Management Lead Qualification Manual Dialer Mobile Access Monitoring Multi-Campaign Multi-Channel Communication Multi-Language Outbound Call Center PBX Predictive Dialer Purchasing & Receiving Queue Management Reporting & Statistics Ring Groups ROI Tracking Sales Pipeline Management SIP Trunking SMS Marketing SMS Messaging Social Media Integration Task Management Text to Speech Third-Party Integrations Unified Communications Video Conferencing Virtual Call Center Virtual Extensions VoIP Connection Workflow Management ## Zadarma Integrations Bitrix24 Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Telegram Integration rated undefined from -1 review Kommo Integration rated undefined from -1 review Slack Integration rated undefined from -1 review See all 11 integrations ## Zadarma User Reviews Overall Rating 3.8 Ratings Breakdown 5 55% 4 12% 3 7% 2 6% 1 19% Secondary Ratings Ease of Use 3.6 Value for money 3.7 Customer support 3.2 Functionality 3.8 Irina T. Verified reviewer Marketing and Advertising 11-50 employees Used daily for less than 2 years Review source Reviewed September 2018 Ease of use is the key 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Zadarma is simple and easy to use. Non-tech guys will get along with it quickly. Phone calls quality is decent. Cons: I found no big issues. We are a marketing agency and Zadarma gives us all we need in terms of distant calls. Read More VR Verified Reviewer Marketing and Advertising 201-500 employees Used daily for less than 12 months Review source Reviewed March 2026 CRM integration made daily work easier. 5 We connected Zadarma to our CRM to keep track of calls. It improve visibility and reduce manual work. Ratings Breakdown 5 Ease of use 5 Functionality Pros: Calls log automatically with duration and recording. Manager can review conversation when needed. The team doesnt have to manually enter every call. It saves time and keep everything consistent. Cons: Integration requires careful setup and even small configuration mistakes can prevent calls from syncing correctly across devices. Read More VR Verified Reviewer Education Management 11-50 employees Used daily for less than 6 months Review source Reviewed September 2024 Terrible implementation, but worst is their inconsistent price! 3 Terrible experience. From the beginning it was very difficult. I am very angry at companies that are not transparent with their clients just to have a bit more money at the end. I think that Zadarma has to work first and foremost on their core values as a company. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: After a long process, it worked and I could do good voice calls from my cellular with their terrible app. Cons: I hate when companies have an inconsistent price. They have price in dollars, but for one reason my account was in Euros but my prices where HIGHER than in Dollars - Why? Because Zadarma is Zadarma and those are their values. The prices are high, we wanted to try it but it quite expensive. Terrible app on Android. Very hard to implement. Very hard to find the recordings - it's not intuitive. Problems on their website - I starter registering a phone number but it didn't do that. Even the person on the help center knew that they went too far when they started to steal my money, he didn't care to let me go and didn't offer to make things right. I talked about values - here it is. When a company doesn't have good values, this is what happens. Read More VR Verified Reviewer Hospital & Health Care 201-500 employees Used weekly for less than 12 months Review source Reviewed March 2026 Good control over call routing without high costs 5 We switched from basic call forwarding because we needed more structure. Zadarma gave us more control without enterprise pricing. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Queues, working hours, forwarding rules, all easy to configure once you understand the system. It works well for remote team members. Price is reasonable compared to other providers we checked. Cons: It is not very beginner friendly at first, and you may need to test different scenarios before going live to ensure everything works correctly. Read More Pratish J. Verified reviewer Marketing and Advertising 51-200 employees Used weekly for free trial Review source Reviewed March 2026 Flexible enough for growing call volume 5 We moved to Zadarma when call volume increased and our previous setup couldn’t handle it. After months of daily use, it feels reliable. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The system allows detailed routing. We use IVR, call queues, and fallback rules. It helped reduce missed calls and distribute workload better. Adding new extensions is simple and doesn’t require hardware. It also works across devices. Some people use desk phones, others laptops or mobile apps. The experience stays consistent. Cons: The admin panel has many options and can feel overwhelming at first. You need to plan your call flow before building it. Read More VR Verified Reviewer Writing and Editing Self-Employed Used daily for less than 6 months Review source Reviewed May 2024 The system can't send SMS messges 1 The solution doesn't answer my need. The support team didn't fully refund after I installed the system and used it for 1 hour to understand if it works me. I find it very upsetting that the instructions of use were not clear enough for me in the begging and where they finance team decide to charge me for half a year use instead of one month or even completely refund me for not using the system. Ratings Breakdown 1 Ease of use 1 Value for money 1 Functionality Pros: I don't need a SIM card and could do everything from my own phone Cons: On small letters it says that the service doesn't send SMS messages in USA only receive one. I needed both Reasons for switching to Zadarma Because you can't send SMS via their solution Vendor Response Greetings! We're truly sorry to hear about the inconvenience you've experienced. We're glad to see that the issue has been resolved, and refunds have been processed accordingly. If you have any further questions or concerns, please feel free to reach out to us. Thank you for your understanding. Replied May 2024 Read More Dmitriy P. Verified reviewer Food & Beverages 51-200 employees Used daily for more than 2 years Review source Reviewed December 2023 Account offline without a proper warning 4 Used the service for over 7 years prior to that. Ratings Breakdown 3 Ease of use 1 Customer support 4 Functionality Pros: Hello, After being a customer for many years I have received a request for verification stating that I need to upload a copy of my passport and until I do none of my numbers are functioning and balance can't be topped up. I have completed verification in a timely manner, but account is still offline. During this period none of the incoming phone calls are routing to our numbers. I have been a loyal customer for over 7 years and never had any issues with your service. What's going on and why you make it impossible to use the service during the verification process? I am also especially concerned with the number expiring soon that we are unable to top up balance for . If it expires - how can we get this number back? We have invested our advertising budget into this and can't understand how such business practices can be the thing of today without regard to customer's needs, especially in the busiest time of the retail sales season ! Cons: Poor customer service and endangering our business in the busiest time by turning off service without a proper warning Read More Sergiy V. Verified reviewer Design 2-10 employees Used weekly for more than 2 years Review source Reviewed June 2020 Best value for money 5 Quite a positive experience. We needed one system to unite several offices and easily achieved it with Zadarma. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The price does not depend on the number of users, we are expanding rapidly and appreciate that we do not have to pay extra for each new employee. Very easy to set up, we managed to do everything on our own. Cons: We had to verify ID for some of the international numbers but it only took 1 day. Read More RS Roman S. Verified reviewer Information Technology and Services Self-Employed Used daily for less than 6 months Review source Reviewed May 2020 Flaky service, bad customer support 2 I purchased a virtual number from Zadarma. After setting it up on my phone with their app, I immediately started getting dozens of spam calls a day on the new number. After an unhelpful back and forth with their customer support, I was basically told that they don't know about the history of the numbers they sell and they had no suggestions other than trying a new number. My question about whether this was a common issue with their virtual numbers and whether I should expect an improvement was ignored twice. I said fine, I'll try a new number without any sort of assurance whether that would improve the situation. They cancelled my old number and its features, and then asked for more money to add the same features (SMS service) on the replacement number. Basically, don't expect any meaningful help from their support or for your phone service to be problem-free. Do expect to be nickel and dimed if you run into issues. Ratings Breakdown 3 Ease of use 1 Customer support 3 Functionality Pros: \- local virtual phone numbers - phone app for using virtual number Cons: \- customer support - lots of spam calls to provided phone number Read More Michael M. Verified reviewer 11-50 employees Used daily for less than 6 months Review source Reviewed December 2017 Don't waste your time 1 The service is cheap, but customer service is HORRIBLE to say the least... Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: The service worked. Not the best set of features but it worked and the price was cheaper than I expected. Cons: Worst customer service I ever seen in this industry. It ruined the whole experience for me. I was forced to stop using the service and switch to a different provider after 1 or two month. Wasted my time and money. Read More Showing 1 - 10 of 67 Reviews [See All Reviews](https://www.softwareadvice.com/crm/zadarma-profile/reviews/) ## Zadarma Popular Comparisons [VoIP.ms vs Zadarma](https://www.softwareadvice.com/voip/voipms-profile/vs/zadarma/)[Wildix vs Zadarma](https://www.softwareadvice.com/voip/wildix-profile/vs/zadarma/)[Nextiva vs Zadarma](https://www.softwareadvice.com/compare/2683-Nextiva/vs/173719-zadarma/)[Zoom Workplace vs Zadarma](https://www.softwareadvice.com/compare/101384-Zoom-Video-Conferencing/vs/173719-zadarma/)[Ringover vs Zadarma](https://www.softwareadvice.com/voip/ringover-profile/vs/zadarma/)[Twilio vs Zadarma](https://www.softwareadvice.com/voip/twilio-profile/vs/zadarma/)[Aircall vs Zadarma](https://www.softwareadvice.com/call-center/aircall-profile/vs/zadarma/) [Compare All Alternatives](https://www.softwareadvice.com/crm/zadarma-profile/alternatives/) ## Other Top Recommended Telephony Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **4** times Stuck Between Options? 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