About Zaius

Zaius is a cloud-based customer relationship management solution for small and midsize businesses. The solution is mainly used by e-commerce and retail brands for real-time behavior triggered messaging.

Zaius allows users to automate campaigns like the welcome campaign, flash sale campaign, cart abandonment and browse abandonment. They can also add personalized content like images of browsed products, products added to cart and new product recommendations to campaigns. Customers can be segmented by lifecycle stages and their interactions across channels and devices are available in a single platform.

Zaius allows users to test their marketing campaigns with the choice of winning criteria, test duration and other content variations. Flexible attributio...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

29 Reviews of Zaius

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(17)

17

4 stars

(9)

9

3 stars

(0)

0

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

April 2018

Steven from A Far Site Better LLC

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Early adopter, big fan of platform, even bigger fan of the folks who stand behind it.

Pros

I've been a customer since their early days and have seen them grow, which is no surprise. I've found them vastly superior to other "Enterprise" email service providers, like Bronto, Salesforce (Exact Target), Responsys, etc. What's awesome is Zaius stores everything each site visitor does, whether personally identified or not. So when the user is finally identified, all their past website interactions are attributed to them and voila, you have rich customer profiles you can market to. And boy, can you market to them. Fundamentally, if you can dream it, the odds are quite good that YOU (and I literally mean "you, the marketer") can do it on your own. And I/m not talking about cart abandonment or browse abandonment, but MUCH cooler stuff. We just started a campaign that takes customers who browsed 1) Any one apparel brand's products three times within 14 days , and... 2) Didn't buy any apparel from that brand in the last 14 days, and... 3) Haven't gotten an email from this campaign in at least 5 days, and... 4) Haven't gotten any marketing emails from us in 2 days, will then get 5) A dynamic email with that days most popular apparel items from just that manufacturer, and... 6) With only be the gender of apparel they were looking at. What other platform can do something like that? None. And how long did it take to build this continuously running campaign, including the responsive creative? A few hours. If you can dream it, you can probably do it.

Cons

Because the platform is just a few years old, there are some things that are not in it yet or are still maturing as it gets used by customers. Having a subscriber center where users can signup for or unsubscribe from any or all of the campaigns you have is not ready yet, but it is finally coming. Same with a customer API we can get at some of this customer information, but it is on the roadmap. Recommendations were just released, but as a v1 feature, it will need some time to mature. They have a nice WYSIWYG email designer, which has gotten a lot better over the past 18 months, still has some rough edges to it, but they are working on it too. The best part about having any cons with the product is they really do listen to their customers and I never feel like there is no hope or chance that we will get what we need. And for that, I am grateful.

June 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

June 2019

On the Path to Excellence

Solid. Live chat support is good but not great with occasional long response times. The contracts have been fair and easy to deal with, to this point.

Pros

As business becomes increasingly driven to data-driven decisions, the ability to easy access and analyze data is paramount. The decision to combine an ESP and a data network makes sense, especially for a business like mine that uses email as a daily form of marketing and communication with customers. Since it ties directly into Shopify, Facebook and other channels, it really does help conglomerate the data in one spot.

Cons

Zaius is clearly still evolving and the features can use some improvement. The organization of campaigns makes it relatively difficult to understand unless you are implementing all the campaigns. Filters and behaviors are powerful but not the easiest to learn. We've had times where their data servers have been bogged down, making work on the fly difficult on occasion. However, in the time we've been with Zaius, they have continued to make improvements. They are certainly one of the more expensive ESPs out there.

Reasons for Choosing Zaius

We switched from MailChimp to Zaius because of the data capabilities of Zaius.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

1.0

January 2019

Do not purchase- go to Klaviyo

Pros

I cannot find any pros to this product. It was "sold" to us as a seamless integration but their team is disorganized and because the platform is new- they do not have it all together.

Cons

Everything has to be custom. With a company like Klaviyo- they have been around for a while- so they have the templates built for you. Integration is a disaster and their team pushes to go forward and go live- but the set up is not always done correctly.

May 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

The Perfect CRM System for a Mid-Size Company

Zaius customer support is top-notch. You will be supported by a dedicated live person that gets to know your business, not a call center (just wanted to add that!-it was a big deal for us).

Pros

After an extensive search, we recently implemented Zaius as our CRM system at our mid-size retail company. It's the perfect system for a company of our size because it has many of the features of a larger CRM platform (think SalesForce) without the unnecessary bells and whistles or HUGE investment. It scales to fit your needs. However, I have all the segmentation and automation tools I need to take my email and loyalty programs to the next level.

Cons

It's a young company so there a few tweaks in the system in terms of reporting and just overall organization of data I'd make. They seem to be very receptive to feedback from end users-so I know those adjustments are just a few updates away.

Reasons for Choosing Zaius

Initial investment, Overall Scope and Capabilities

June 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Software Shortcomings Overcome by Customer Support

Cohesive omni-channel marketing with 3rd-party audience syncs, and agility in deploying campaigns thanks to its responsiveness and features.

Pros

The software itself is fast and not bulky, which used to frustrate me when using other marketing automation tools in the past. We have over 250,000 users come through our site every month, and waiting around for 30 minutes while an audience is built so I can preview the size or investigate more behaviors. We primarily chose Zaius as audiences can be synced to Google and Facebook as remarketing audiences, which allows us to put out omni-channel campaigns to reach users where they spend the most time. The Email Template Editor is hands-down better than anything I've used in the past, allowing me to quickly design an attractive campaign quickly. The dedicated on-boarding team made implementation easy, and the assigned account manager onboarding consistently goes above and beyond to answer questions or even do what you needed for you (like verifying/creating a very complex audience or segment), which I find refreshing. It's indicative of a partnership, not just some software we're paying for access to.

Cons

There's a lot of thought that has gone into the product itself, though its little idiosyncrasies can be a little frustrating (like using a filter with a "matching" expression and bookending your phrase with asterisks). With certain aspects of the software it doesn't seem intuitive (though it isn't a result of there not being thought put into it). For users who will only use it occasionally, I could see Zaius frustrating them. But, as someone who uses it daily, my familiarity overcomes some of these shortcomings.