Zenvia Conversion
About Zenvia Conversion
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Most Helpful Reviews for Zenvia Conversion
1 - 5 of 347 Reviews
Mahmoud
Verified reviewer
Automotive, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great customer service app
My experience with Sirena has been very positive. It is noteworthy customer service and the excellent predisposition to resolve any restlessness that arises.
PROSThe product is very interactive, which allows us to speak simultaneously by note with the other person in charge of the leader, not to mention the many filters that I am afraid of better locating and filtering each client, I like the possibility of managing the sales team in real time, Ease of housing office work as an administrator acting directly in sales, through internal contact with sellers
CONSI do not like to close the passing chats 24 hours a day and that you do not have the selection option a message and answer that it not to lose the thread of the conversation
Jorge
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2020
Intuitive and value-oriented
I recommend Sirena as the best solution, at least in LatinAmerica, for managing whatsapp for sales teams.
PROSSirena has a simple and whatsapp-like design, that makes it very intuitive to be used. Really simple. In terms of functionality it counts with almost all you need, without complexity.
CONSThe platform is not so stable. Frequently appears delays in messaging sent/received, and sometimes the platform has some functions not working well. The customer support in many times do not have a solution or an estimation of when the problems would be solved.
Vendor Response
Hi Jorge! Thank you for your review, we appreciate it. We've worked hard the past year to fix all these bugs you mention. Did you notice the difference? Let us know. Best regards.
Replied December 2021
Mariano
Retail, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
easy and intuitive
The practicality to use it, the reports it generates and the controls that can be done on the operators
CONSwaiting times in databases with a lot of data
Vendor Response
Thank you Mariano! We always count on your valuable feedback to keep on improving. I just tell you that your review was left more than a year ago and we've worked hard the past year to improve those aspects. Let us know hoe things are going now.
Replied October 2021
Diego
Verified reviewer
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
A must in this everyday new reality
Sirena made it easy via Whatsapp, the most used and urgent channel for cummunication, available for anyone to make their inquiry and administrated by several users, it was water on the dessert. We used to have several numbers of whatsapp available for our users, but each one administrated by one person, the demand was disaggregated and unmanageable.
PROSWe where stacked with piles of clients shouting for attention, buyers that bought over several digital channels that weren´t happy at all with our service. Sirena made it easy via Whatsapp, the most used and urgent channel for cummunication, available for anyone to make their inquiry and administrated by several users, it was water on the dessert. We used to have several numbers of whatsapp available for our users, but each one administrated by one person, the demand was disaggregated and unmanageable.
CONSAt first i was reluctant about pricing.. but the value that adds make the equation as positive as it should get
Vendor Response
Hey Diego, Thanks for the positive review! We love hearing from our customers especially when our product is able to make a positive difference to them. Thanks again, and we hope to hear from you again soon! Luis.
Replied May 2020
Nicolás José
Verified reviewer
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2020
Very good app
The software has an easy to use interface. And with great statistical support.
CONSThe selection of leads with the different groups.
Vendor Response
Hi Nicolas, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. You'll probbably be glad to know that we launched our Shared Inbox feature, so you will be able to select leads through groups. Best, Luis
Replied May 2020