Zenvia Conversion

Zenvia Conversion (formerly Sirena) is a live chat software designed to help businesses in the eCommerce, retail, education and other sectors respond to customer queries via WhatsApp, Facebook Messenger and Instagram. The platform enables managers to handle incoming messages using a shared inbox. Administrators can create messaging buttons, letting prospects connect directly with businesses on a unified interface. Zenvia Conversion offers scoring and distribution bots, which allow teams to filter and distribute inquiries across agents. Additionally, supervisors can add custom contact information and send broadcast messages on a centralized dashboard. Zenvia Conversion offers an application programming interface (API), which lets stakeholders integrate the system with ...