Zoho Support Software


 

Zoho Assist is a cloud-based help desk solution designed for small and midsize organizations across various industries. The solution allows technicians and company agents to schedule and remotely manage customer requests across multiple geographies and time zones.

The product features a built-in “customer widget” that allows users to log into sessions with the help of a widget code provided by the support staff. Customers can access the widget portal via emails, websites or custom links and remotely set up sessions with agents based on their availability.

The solution also allows users to share their computer screens with the agents to help them understand and resolve issues.

Additionally, Zoho Assist offers file sharing functionality that allows customer agents to share updates or patch files with their customers to stay better equipped for handling customer requests.

Zoho Assist offers services on a monthly subscription basis that includes support through an online knowledge base.

 

Zoho Assist - Home page
 
  • Zoho Assist - Home page
    Home page
  • Zoho Assist - Start session
    Start session
  • Zoho Assist - Remote support
    Remote support
  • Zoho Assist - Chat
    Chat
  • Zoho Assist - Session details
    Session details
  • Zoho Assist - Invite customer
    Invite customer
Supported Operating System(s):
Web browser (OS agnostic)

91 Reviews of Zoho Assist

 

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Software Advice Reviews (5)
More Reviews (86)

Showing 1-5 of 5

Fonnique from Frame Of Reference Ltd
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

A functional CRM Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

all in all this software gets the job done at organising and integrating most functions needed to manage customers.

Pros

This is a pretty functional tool to get companies organized at a reasonable cost. it is also great solution that integrates all the necessary functions in your marketing process all in one place.

Cons

I don't have much to say about the downside. I guess I would say some task takes awhile to work out than others so you would find yourself having to solve some issues on Zoho than it making your life easier.

Review Source
 
 

Scott from Right Now Mobility
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

ZOHO ASSIST remote computer support, GREAT

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Included with ZOHO ONE, if you need multiple ZOHO products give it a look.

Pros

I love the ease of use, when one of my employees has an issue with something on their computer, I request access, and go over it with them, without leaving my desk. Saves me time every day.

Review Source
 
 

Sujith from Integral Information Systems
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

One of the best ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All required functionality bundled together in a single package.
Completely integrated
Can be customized

Cons

Some functionalities are very complex
The name once set cannot be changed
Functionalities are not straight forward and need special training to understand

Review Source
 
 

Kevin from McArthur Homes
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

This is a step in the right direction - the more user-friendly and timely the better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Allows me to get assistance faster. It's good to see you work to be more proactive with your customers.

Cons

Would like faster response times. There's some delays in waiting for assistance. Also, would like phone assistance.

Review Source
 
 

Justin from El Sales
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

First Time Zoho User Experienced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is fair but not sure if its worth the money because your limited. Any other features or functionality raises your monthly. Even increasing your storage increases your cost! So as your lists grow your cost grows. There are so many other crm's out there there must be a better one and better cost with more features available.

Pros

The robust amount of features that they offer ! The dashboard has everything in one place. Very easy to upload and filter leads.

Cons

There is an additional add on cost to use any extra features or functionality. The storage amount increases your monthly as well.

 
 
 
Showing 1-20 of 86

Jayesh from Endosoft
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

EAsy to work with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to start a remote session and easy to switch screens. Connection speed between the two computers seems to be good

Cons

We cannot brand the application page the way I want. When I add a new user it didn't send the email to the user. I have to do that couple of times.

Review Source: Capterra
 

Casey from Freelancer
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Very favorable so far, I like the cross platforms options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Just starting out but it seems to be a big help managing service requests and assisting remotely from a Mac

Pros

It's ability to support multiple platforms and mobile and has a Mac client for technician is the number one reason I chose it.

Cons

I don't have any cons yet, but I just started using it recently, haven't tried all combinations of technician and client cross platform. Hoepfully the Mac client works well

Review Source: Capterra
 

Pitchumani from Manufacturing Logistics Control LLP

April 2018

April 2018

Was using TEAMVIEWER earlier. Started Using ZOHO Assist and was able to migrate without issued

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Able to support Clients from my office for the ERP Product

Pros

Value for Money. Unattended access works fine. Is reasonably fast. No major problems faced sofar in trial of 10 days.

Cons

1. Download to view ZOHO Assist on remote Client does not always succeed.
2. CAPS Lock on Remote Client has to be achieved with ALT + CAPS Lock (Not Documented)
3. Unattended access download of software and installation facing problems on some windows machines as it needs Administrator's access to install software

Review Source: Capterra
 

Tom from Sunburst Ventures

April 2018

April 2018

Secure, affordable, timesaving solution to fix remote computers that can be accessed from any device

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that I can connect to my remote employees from anywhere whether using my pc, tablet or smartphone. It saves so much time, travel and money that used to be wasted waiting for someone's computer to reconnect.

Cons

I had a difficult time setting it up and with the shortcut keys. Occasionally, it has slow connections.

Review Source: Capterra
 

Nicholas from SoftSolutions, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Super easy to use and to implement to a customer for helping them our remotely.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I think Zoho hands down is doing everything right when it comes to providing software to assist customers of their to assist their customers. Zoho Assist provides that extra layer of support and reassurance that any issue will hopefully be resolved right at that moment. This allows customer to have and experience that feeling that they are being well taken care of.

Cons

Only con is Zoho support team. I have had a few help me resolve some implementation issues and it took longer than it should have to be honest. I can say that I have seen an increase of time to resolution and that makes me feel like Zoho has also noticed this issue and is working to improve. Keep up the good work!!

Review Source: Capterra
 

Daniel from Wildstar Solutions
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Great software with amazing capabilities for the right price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to assist my clients without having to travel and take up space or time by being there physically if its just a software issue

Pros

Branding, Pricing, and functionality. When looking at other services that have the same scope they are either ridiculously priced or not that functional. Zoho is over the top and to have branding applied with this low of a price is the best. I also love the integration so that I can have the remote code easily entered within my own site which makes things easier for me and my clients.

Cons

The only thing I feel is missing from this software is that there is unattended access available but I never saw any options for like keeping tabs on the unattended machines like, ideally to have the ability to push updates to a group of machines or install or update specific software on a group of machines etc...

Review Source: Capterra
 

tushar from bansal super store

April 2018

April 2018

easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i can easily connect my other store server with out any difficulty.

Pros

it is easy to work with ZOHO assist connect the system easily. As other platform are very costly and hard to use.

Cons

it take long time to connect with another system . Some times session keys get failed . when we have used seesion key even though it ask to select continue to work.

Review Source: Capterra
 

Richard from Learning Sphere Training Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Value for useful and reliable product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Convenient support option for staff and contractor IT support.

Pros

Great value for money to remotely assist and ad-hoc access to our in-house and BYOD computers. We're also now using unattended access which has been a great time-saver and works reliably even when changing users and rebooting. Includes easy connection options via web browser.

Cons

Reboot and reconnect isn't always reliable when shared via link but reliability has improved recently (unattended access reboot work fine). Users with repeat sessions often re-download the local app rather than the app running automatically. Desktop technician app does not appear on desktop (e.g. alt-tab) and can't pin to taskbar.

Review Source: Capterra
 

Mason from Nice Guy Technology

April 2018

April 2018

It does exactly what it says it does, and the Mac support is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that it supports Macs as well as Windows machines. It provides a lot of features for the money. I've only contacted support once, but they were responsive when I did. Also, the iOS app is pretty good.

Cons

It is a little slow at times compared to other remote software I have used, but still very usable overall.

Review Source: Capterra
 

Maria from Westcoast Brace and Limb

April 2018

April 2018

Only experience problems with Antivirus other than that great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have been using it for years and it is very easy to use both for me as a technician and easy to remote in though Google Chrome plugin.

Cons

Seems to report as a false positive to Avast Antivirus and the only way to get it back up and running through download is to deactivate the antivirus which makes most end users uncomfortable in downloading the software.

Review Source: Capterra
 


April 2018

April 2018

Excellent Value for the expert assistance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's simple and fast even while using with the most remote locations. It's ability to run through browser earns it more browny points.

Cons

Display of the remote system is bit unclear and thus may cause inconvenience in serious business scenarios. Otherwise, all is just fine with this software.

Review Source: Capterra
 

Alex from Gonzalez Chiropractic

April 2018

April 2018

Use everyday and great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use this product to run my practice more efficiently. Able to use different emails and forward to main email for easier access.

Cons

Once you get set up you never have to worry about messing with it and once set up it a pretty easy program to use.

Review Source: Capterra
 

Nathan from Crescent Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great experience. Previous GoToAssist Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Flexibility and Accessibility!

Pros

I like that it feels like GoToAssist. Being a GoToAssist customer for 7 years, I was skeptical at first. It has all the features of other big name software, but the cost made me try it and I don't think I will ever go back. I needed software on a PC, tablet, and Smartphone and I have access to it all from each device! One of the hardest things about GTA was multiple monitor support. This one does multiple monitor support a little differently.

Cons

I don't have anything at the moment. The biggest change for me was multiple monitor support and physically clicking 2 buttons rather than one.

Review Source: Capterra
 


April 2018

April 2018

Very happy with Zoho Assist. This has accelerated and enhaced our customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer hapiness and a professional looks by providing a quick and efficient support. Thanks a lot ZOHO :)

Pros

Ease of use, fluidity and nice interface. At customers side, the plugin is so easy to download and install.

Cons

I would be happy if the price could goes a little be down as we are already using other ZOHO product.

Review Source: Capterra
 

Chad from SpaceLink
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy to use for both my technicians and end users for remote help desk support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to support end users that are not in our MSP's RMM system.

Pros

The user interface is extremely user friendly and being able to provide remote support to even mobile devices is a game changer.

Cons

In navigating to manage my account popping into a new tab each time results in a large number of tabs in the Profile/Settings/Account page and often difficult to find the Zoho Assist tab to switch back Remote Support.

Review Source: Capterra
 

Marcus from ESPS, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Easy Setup

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It a quick click and setup, integration with other apps. Also like the mobile app features as well.

Cons

Has a way for users to block access within the toolbar. Should be block to avoid accidental blockage.

Review Source: Capterra
 

SIVAKUMARAN from YAZHINI IT SOLUTIONS
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

COMPARE TO TEAM VIEWER ZOHO IS VERY GOOD CHOICE FOR US

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

my travel time is somuch of reduced for support to my customers.

Pros

IT IS REALLY EASY TO USE AND COMPARE TO OTHER REMOTE CONTROL APPLICATION ZOHO IS BEST ONE AS OF NOW WE ARE USING

Cons

IMMEDIATE CONNECT AND GOOD QUALITY OF CONNECTION. Rest of the files transfer feature is so easy well designed.

Review Source: Capterra
 

Jorge from CompuSimple

April 2018

April 2018

I use it every day to provide remote support, for the price you get many features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Works with different plataforms even with smartphones, can be integrated with Zoho Desk to provide support and ticket system. Good enough with greate features and unattended access too

Cons

Not as easy as leading remote softare to provide remote access, there is a customer plug-in but is optional and I believe shall be installe by default it will save a lot of time.

Review Source: Capterra
 

Art from Seager Marine Inc.

April 2018

April 2018

Excellent Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Stopped all the running around to support coworkers

Pros

Ease of setup.. it just couldn't be any easier. Takes only minutes to setup the unattended CPU.
GUI is simple and functions are easy and clear.
Not overly complicated, this works fine in our (small business administration) We are not running a tech support system . Just saves me from running all over the place to fix a co-workers problem.

Cons

Only negative is of course the price (But compared to the rest it's a steal) So I can't complain too much

Review Source: Capterra
 


April 2018

April 2018

Wonderfull alternative to many other remote access software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For the wonderful price and ability to create custom system installers, it is the best I've used. Also, it doesn't tax the system it runs on.

Pros

The ability to access my remote computers from any device with a modern browser. For systems with Windows, the ActiveX client option offers a user experience similar to Remote Desktop, with full support to keyboard shortcuts.

Cons

The only con is that keyboard shortcuts are limited in the HTML5 version of the remote app, and that accessing systems with a low connection speed can be sometimes tricky because of the image quality

Review Source: Capterra
 
 
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