Zoho Support Software


130 reviews(4.5/5)
130 reviews(4.5/5)

Zoho Assist is a cloud-based help desk solution designed for small and midsize organizations across various industries. The solution allows technicians and company agents to schedule and remotely manage customer requests across multiple geographies and time zones.

The product features a built-in “customer widget” that allows users to log into sessions with the help of a widget code provided by the support staff. Customers can access the widget portal via emails, websites or custom links and remotely set up sessions with agents based on their availability.

The solution also allows users to share their computer screens with the agents to help them understand and resolve issues.

Additionally, Zoho Assist offers file sharing functionality that allows customer agents to share updates or patch files with their customers to stay better equipped for handling customer requests.

Zoho Assist offers services on a monthly subscription basis that includes support through an online knowledge base.

Supported Operating System(s):
Web browser (OS agnostic)

130 Reviews of Zoho Assist

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  • Saloni from Capgemini

    Number of employees: 51-200 employees

    September 2018

    A must for all the business persons

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I use it regularly. We can access our desktop from anywhere and it works really well in all the iOS devices. I am using it in iphone 7 plus and so far it’s doing good.

    Cons

    I didn’t find its user interface easy. Initially i got trapped in some functions except that it’s a good software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from SparkMixer Enterprises, LLC

    Number of employees: 2-10 employees

    August 2018

    Zoho Assist Allows For Improved Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Awesome Tool that gives me access to the computer of the person I'm assisting over the phone.

    Pros

    Zoho Assist is so very easy to use for me and my clients, especially when troubleshooting computer problems or teach a customer how to operate software.

    Cons

    The initial homepage for the service can be a bit of a challenge to umderstand.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Madhukeshwari from Winline Solutions LLP

    Specialty: Software / IT

    Number of employees: 11-50 employees

    August 2018

    Best Remote Session tool in IT Industry

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We never face the disconnection or non connection issue unless there is a issue with internet service provider.

    Pros

    Help your customer with the inbuilt features like screen sharing, Instant chat, file transfer, it supports up to 2 GB file transfer. Secured and configurable as per your requirements.

    Cons

    Reboot and reconnect option is really helpful because, at the time of trouble shooting, you may need to reboot the client system several times. ZOHO Assist will reconnect after reboot the clinet system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 201-500 employees

    August 2018

    Another fine Zoho tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I enjoyed it, and again the fact that it was integrated with my spiceworks portal was nice

    Pros

    What I like most about it, is that the free version integrates with Spiceworks and it has a aesthetically pleasing GUI.

    Cons

    It is difficult to justify the pricing for the features when you compare to other competitors products.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nelson from nCORE IT Consultants

    July 2018

    Easy to get connected to our customers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We compare different options for remote support and assist our customers and found Zoho Assist to be the closer solution to our needs at a low cost

    Pros

    A very nice and low cost solution for our company needs to connect to our customers. Does exactly what it says on the tin.

    Cons

    Some required features are only available on higher cost plans. Would be great to get those features accesible for a small company like ours.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Leilani Grace from The Results

    Specialty: Other

    Number of employees: 1,001-5,000 employees

    July 2018

    Hello Zoho!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to track records using this CRM. It is very convenient for online workers like me and for those working in the call center.

    Cons

    The price is expensive compared with other cheap CRMs but it is reasonable because it is easy to use and friendly to its users.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Arthur from Manufacturing

    Specialty: Manufacturing

    Number of employees: 201-500 employees

    June 2018

    Great remote connection tool

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Works really well with connection to other computers. Can't beat that it is free. Will allow you to help others when connection to their computers

    Cons

    Sometimes the connection to other computers can be slow (could be their internet speed). Have had random disconnects in the middle of a session.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Randall from Our Lady of the Lake University

    Number of employees: 501-1,000 employees

    June 2018

    This is one of the best free remote assistant software out there.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Remote access to end users that are not well versed in solving their issues.

    Pros

    Very easy to use and very stable platform. This has helped us on many occasions when our users encountered issues.

    Cons

    Personally have not seen anything I do not like about this software. We use this software on a daily basis.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alonso from HealthCompany

    Specialty: Healthcare / Medicine

    Number of employees: 201-500 employees

    June 2018

    Zoho Assist

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is a reliable and useful product.

    Pros

    Cheaper than the leading brands of remote support products, it is a reliable and useful product. Multiplatform, you can give support to mobile devices (iOS, Android). One of my most used functions is the ability to see the client's screen, and with just one click client can see your screen.

    Cons

    Sometimes clients get confused and download more than once the application, instead of automatically starting if you already have the downloaded application.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Abdiel from abalweb

    May 2018

    Remote assistance was never so close.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    With this tool, you save time and money. I can solve problems that required my presence and I can do it from anywhere.

    Cons

    The downside is that I depend on the Internet connection speed it has at the moment, but its interface is so light that it does not usually affect the connection speed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Oscar from Energy & Water Ombudsman NSW

    May 2018

    Overall experience is satisfactory, a few minor lack of connections, after rebooting all ok.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The Price, affordable and scheme of licensing very clear, easy to use and get into first stages. also support and training is for free.

    Cons

    Connection take a bit too long, also maybe a bit of utilities, url not easy to get at the beginning, an maybe an agent to bypass the url.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Monica from Montea

    Specialty: Other

    Number of employees: 51-200 employees

    May 2018

    Zoho Assist is the first in remote speed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the speed of Zoho Assist, the other design and platform factors are not so important, I see that speed is what is gradually raising the rating of Zoho Assist and is managing to maintain a support adequate in each of the people who use it.

    Cons

    The problem would be the application of Zoho Assist for mobile phones, tables and even on iOS devices, I would like it to be accessed with remote support with better quality, I see that the PC looks with a quality that really likes to connect to help remotely, but by mobile phone is the opposite.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Buck from Electronic Technologies Corp

    May 2018

    Very helpful and has been a factory in the enhancement and expanding of our business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    unattended access - allowing to see remote computers, i also like that i can move the mouse and the it does not affect the customers mouse

    Cons

    for remote support the email does not always seem to go thru; remembering the name of the url where to go assist.zoho.com or zoho.com/assist (if this is the worst thing, u guys are doing pretty good); cant see 2 monitors without going to view

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kue from Touchstone Advisors

    May 2018

    Works and is simple to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a decent piece of remote software, it does what it needs to do. Setting up remote sessions can be done simply.

    Cons

    Needs more functionality, remote speeds can be subpar at times even if both clients have good enough internet speeds.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Thangadurai from Zentron Labs

    Number of employees: 11-50 employees

    May 2018

    It's really helping to support our customer to resolve the issue as early as possible

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have installed our machines in multiple states in India, when issue occurs able to resolve the issue's remotely

    Pros

    We could able do most of the admin task from remotely | like auto-reconnect after reboot, WLAN to turn on the PC's in our machines and support engineer based control

    Cons

    It's takes more time to list unattended PC's and compare to Teamviewer it's slow| it will good if your improve the speed | compare to last year it's improved, but hoping for even better speed

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Adrian from Ventajas Operativas

    May 2018

    Is a nice software, with a few issues, but very useful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to access, easy to use. A very good screen quality and speed. Android app works very well too.

    Cons

    It have issues with keyboard. When press CapsLocks the next character allways came with ^ character first. This is unconfortable when capture passwords. Also Unattended client installation have issues: need to deactive Kaspersky to run, if not, it detects installation process as a threat.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    Zoho Assist is as good if not better than better known products

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Zoho Assist is really easy to use and the free version contains most features a home user would want. The paid for version is great for remote support. It contains all the features you would expect

    Cons

    The free version cna be a bit flaky and getting it to work with the user access control is a bit fiddly at first

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ashley from Tecan

    Specialty: Other

    Number of employees: 5,001-10,000 employees

    May 2018

    Immediate support area.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have benefited from its use because I have noticed that I have obtained better communication with my employees, I have managed to establish a support area where we all learn how to solve the problems.

    Pros

    The most pleasant thing about Zoho Assist would be speed. The truth was time without finding a program that would allow me to connect to a PC without any kind of slowness, it is a very fast program that focuses on bringing absolute comfort through the speed of video.

    Cons

    I would complain about the prices, it is a software that has very innovative functions and I think it should be more accessible with respect to the prices offered to the customers in the plans.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    May 2018

    Makes remote admin of client workstation a breeze

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software makes it very easy to administer remote workstations where most users don't have admin access due to corporate security policy.

    Pros

    Ability to run as a service, initiate reboots, and allows answering Windows UAC prompts. Easy to use. Allows users to run without admin access, but admins can boost their privileges easily.

    Cons

    Would like the base package to allow two techs instead of one. Otherwise, the software does what it's intended for and we are very happy overall.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stephen from Scott, Scott & Co, CPA, P.C.

    Number of employees: 2-10 employees

    May 2018

    Great way to help clients from my office

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was looking for lowest cost, remote support software so that I can better support my small business clients. The previous software subscription charged more than double for a fraction of the allowed clients. Now, I am able to support more clients with their accounting and Quickbooks/Other software needs without driving on site feel like I'm wasting money for a tool that I may not use daily! You just can't beat the price for this tool compared to similar tools I have used.

    Pros

    Ease of use, security, and most of all the low price! I was able to setup and help a client on day 1.

    Cons

    I'll let you know. It does what I need it to do. So, I don't have any complaints or cons at this time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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