Zoho Support Software


 

Zoho Assist is a Web-based help desk solution designed for small and midsize companies. It allows technicians and company agents to schedule and remotely manage customer requests across multiple geographies and time zones.

The product features a built-in “customer widget” that allows users to log into sessions with the help of a widget code provided by the support staff. Customers can access the widget portal via emails, websites or custom links and remotely set up sessions with agents based on their availability.

The software also allows users to share their computer monitors with the agents to help them understand and resolve issues.

Additionally, Zoho Assist offers file sharing functionality that allows customer agents to share updates or patch files with their customers to stay better equipped for handling customer requests.

 

Zoho Assist - Home page
 
  • Zoho Assist - Home page
    Home page
  • Zoho Assist - Start session
    Start session
  • Zoho Assist - Remote support
    Remote support
  • Zoho Assist - Chat
    Chat
  • Zoho Assist - Session details
    Session details
  • Zoho Assist - Invite customer
    Invite customer
Supported Operating System(s):
Web browser (OS agnostic)

14 Reviews of Zoho Assist

 

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Software Advice Reviews (3)
More Reviews (11)

Showing 1-3 of 3

Sujith from Integral Information Systems
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

One of the best ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All required functionality bundled together in a single package.
Completely integrated
Can be customized

Cons

Some functionalities are very complex
The name once set cannot be changed
Functionalities are not straight forward and need special training to understand

 
 

Kevin from McArthur Homes
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

This is a step in the right direction - the more user-friendly and timely the better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Allows me to get assistance faster. It's good to see you work to be more proactive with your customers.

Cons

Would like faster response times. There's some delays in waiting for assistance. Also, would like phone assistance.

 
 

Justin from El Sales
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

First Time Zoho User Experienced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is fair but not sure if its worth the money because your limited. Any other features or functionality raises your monthly. Even increasing your storage increases your cost! So as your lists grow your cost grows. There are so many other crm's out there there must be a better one and better cost with more features available.

Pros

The robust amount of features that they offer ! The dashboard has everything in one place. Very easy to upload and filter leads.

Cons

There is an additional add on cost to use any extra features or functionality. The storage amount increases your monthly as well.

 
 
 
Showing 1-11 of 11

vineela from Information Technology and Services

September 2017

September 2017

It helped us serve our customers even better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Zoho Assist supports all devices like Android, iPhone, iPad - results in Friendly use
As IT guys we like the fact that we can access stations unattended if the user is away. We also like the ability to provide assistance to people outside out network.

Cons

I have noticed that when I remote into my own station from home, and then try to establish another remote session from the target machine that it does not allow this capability where as LogMeIn does.

Source: Capterra
 

Vince from Hear Here
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

What a great tool!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helped us serve our customers even better.

Pros

I love Zoho Assist! It's been extremely helpful in serving a few of our clients. It's easy to use for both me and our customers. It's a must have in your toolbox.

Source: Capterra
 

Heidi

July 2017

July 2017

Zoho is the Way To Go

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It does exactly what it says it will do assist very simple to navigate and keep track of the things we need to focus on within our company

Cons

Nothing major perhaps a little slow or lag time in certain areas of the application we are no to using so will have to wait and see if anything pops up

Source: GetApp
 

Darryl from Software Status Solutions LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great, cheaper alternative!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use system. Much cheaper than teamviewer, splashtop or any of the other remote management softwares.

Cons

Speed and performance falls short when connecting and controlling a remote desktop. I would really like to see a faster interface.

Source: Capterra
 

Thomas

July 2016

July 2016

Just about the worst support software I have ever had the misfortune of using

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Pros

Inexpensive, Reasonable Customer support
Attended system is okay

Cons

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

Advice to Others

Do not use to provide support on mission critical systems for clients. If it is only for family and friends you are likely to provide support to (or to IT savvy clients who do not require unattended support) then Zoho is fine. Otherwise I strongly advise you to look at alternatives which I am now doing.

Source: GetApp
 

Mohd from Globalnest LLC

November 2014

November 2014

Wonderful Experience

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Ever since we have started ZOHO Assist, things have started falling in place!

Source: Capterra
 

Rebecca

November 2011

November 2011

Simple and affordable

Product Quality

Product Quality
Quality

This is a web based remote login software which is compared to other applications of that type reasonably priced. Zoho Assist works on PCs, Mac, and Linux and you can set up everything from a web browser. The free version of Zoho Assist allows 5 sessions per month, this is enough for private use when helping a few friends and family. Connecting is quite simple and with some clicks on "OK" and "next" you can walk most people through on the phone.

Pros

Quick and simple

Cons

Not recommendable for advanced support needs for PCs

Source: GetApp
 

Chris from MID Communications Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2016

June 2016

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Víctor Adrián

May 2016

May 2016

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Lucy from i-Dynamics.com
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2015

October 2015

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Julien from iDAYit
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2015

August 2015

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp