Zoho Assist is a cloud-based help desk solution designed for small and midsize organizations across various industries. The solution allows technicians and company agents to schedule and remotely manage customer requests across multiple geographies and time zones.

The product features a built-in “customer widget” that allows users to log into sessions with the help of a widget code provided by the support staff. Customers can access the widget portal via emails, websites or custom links and remotely set up sessions with agents based on their availability.

The solution also allows users to share their computer screens with the agents to help them understand and resolve issues.

Additionally, Zoho Assist offers file sharing functionality that allows customer agents to share updates or patch files with their customers to stay better equipped for handling customer requests.

Zoho Assist offers services on a monthly subscription basis that includes support through an online knowledge base.

Home page
Home page

Home page

Start session

Start session

Remote support

Remote support

Chat

Chat

Session details

Session details

Invite customer

Invite customer

Supported Operating System(s):

Web browser (OS agnostic)



139 Reviews of Zoho Assist

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 139 reviews

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

November 2018

Judt what was needed

Pros

Easy to use and works for mobile phones too. I can ask a user to start Zoho assist on his/ her phone and view the screen

Cons

There is nothing not to like. A little cheaper solution would not hurt but its worth the money atbthe current price

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

As an employee, Zoho Assist helps me in helping my clients

100% satisfied with the software and it's (Zoho One's) pricing.

Pros

Zoho Assist is definitely my favorite one among all the Zoho One applications as with just "a single click" I can take over my client's PC for a better assistance. Definitely one of the easiest remote access software.

Cons

Inspite of being super easy to use, it is a bit slow for me.

Review Source: Capterra

Josephine-Marie from our lady of the lake university

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

like to use it

Pros

I like using this software because it helps with seeing what is going on with a caller on their end. Its easy to send the email and join a session to see the desktop of the caller

Cons

What i like the least about this software is that you have to download it and then run it just to join a session. Also the caller has to make a account so they can be helped with their issue.

Review Source: Capterra

NATHAN from Www.northcentralholdings.com

Industry:  Consulting

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Zoho Assist, Functional Economical

I love this business for anyone that manages people, IT departments also function better with this platform.

Pros

Zoho Assist is free up to 5 users (ticket solvers) and unlimited ticket submitters.

The user interface is robust, simple and elegant allowing users to track their tickets easily. The ability for zoho to use email aliases is a clear winning feature. Users can respond to tickets in their regular email and it tracks the conversations and responses in the ticket log dashboard, which makes managing multiple users tickets a breeze.
The price is good, the features and reporting are rich and the support is free.

Cons

Support is foreign which makes communicating issues sometimes difficult. (However the platform is very stable rarely having issues).
More than 5 users can get expensive fast.

Review Source

Salman from Catholic Crosscultural Services

Number of employees:  201-500 employees

Ease-of-use

Functionality

October 2018

Helpdesk Remote Support made easy

Overall a decent product, couldn't ask for more, free version full-fills our needs currently. We would recommend to all IT Gurus out there!!

Pros

One-click connection to remote computer
easy instructions for end-users to follow
Free version should work for simple IT troubleshooting of remote computers, it works for us

Cons

Reboot and reconnect almost never worked for us, functionality is there but not reliable, hope fix is on the way

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great Remote Desk Software

Overall, this software is great if you’re not IT savvy like me. Once you have it installed, your IT professional can take over your computer and be in the driver’s seat. I love it!

Pros

I work remotely as an Account Executive and my Marketing Director uses this software all the time to connect to my PC. He is able to take control of my computer and I can just folllow along.

Cons

The hardest part about this software is the initial download. You have to download it and then find where you downloaded it to and then run and install it. For me, that is a little bit of a challenge. However, once it is installed, I can share my screen very easily.

Review Source: Capterra

Olga from METRO Cash & Carry Ukraine

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Helps easily assist remotely

Pros

I use the service when a client who has addressed me directly needs help. I liked fast synchronization with a remote device and high speed of work. For 2 years of use I did not find any technical errors.

Cons

I need to grant administrator rights more than once. I really want the developers to fix it. Also, in one transfer, you can send just one file. When you need to transfer a lot of files, you have to send them one by one and spend time on it.

Review Source: Capterra

Saloni from Capgemini

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

A must for all the business persons

Pros

I use it regularly. We can access our desktop from anywhere and it works really well in all the iOS devices. I am using it in iphone 7 plus and so far it’s doing good.

Cons

I didn’t find its user interface easy. Initially i got trapped in some functions except that it’s a good software.

Review Source: Capterra

Michael from SparkMixer Enterprises, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Zoho Assist Allows For Improved Customer Service

Awesome Tool that gives me access to the computer of the person I'm assisting over the phone.

Pros

Zoho Assist is so very easy to use for me and my clients, especially when troubleshooting computer problems or teach a customer how to operate software.

Cons

The initial homepage for the service can be a bit of a challenge to umderstand.

Review Source: Capterra

Madhukeshwari from Winline Solutions LLP

Industry:  Software / IT

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Best Remote Session tool in IT Industry

We never face the disconnection or non connection issue unless there is a issue with internet service provider.

Pros

Help your customer with the inbuilt features like screen sharing, Instant chat, file transfer, it supports up to 2 GB file transfer. Secured and configurable as per your requirements.

Cons

Reboot and reconnect option is really helpful because, at the time of trouble shooting, you may need to reboot the client system several times. ZOHO Assist will reconnect after reboot the clinet system.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Another fine Zoho tool

I enjoyed it, and again the fact that it was integrated with my spiceworks portal was nice

Pros

What I like most about it, is that the free version integrates with Spiceworks and it has a aesthetically pleasing GUI.

Cons

It is difficult to justify the pricing for the features when you compare to other competitors products.

Review Source: Capterra

Nelson from nCORE IT Consultants

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Easy to get connected to our customers.

We compare different options for remote support and assist our customers and found Zoho Assist to be the closer solution to our needs at a low cost

Pros

A very nice and low cost solution for our company needs to connect to our customers. Does exactly what it says on the tin.

Cons

Some required features are only available on higher cost plans. Would be great to get those features accesible for a small company like ours.

Review Source: Capterra

Leilani Grace from The Results

Industry:  Other

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Hello Zoho!

Pros

It is easy to track records using this CRM. It is very convenient for online workers like me and for those working in the call center.

Cons

The price is expensive compared with other cheap CRMs but it is reasonable because it is easy to use and friendly to its users.

Review Source

jina from Computer Software

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

can be good

Pros

It's good to assign the task to the whole department at one place. everything you need is in one place

Cons

tough to use.. Waste of money. Needed to take a training to use the for the software to use. It wasted my whole day.

Review Source: Capterra

Arthur from Manufacturing

Industry:  Manufacturing

Number of employees:  201-500 employees

Ease-of-use

Functionality

June 2018

Great remote connection tool

Pros

Works really well with connection to other computers. Can't beat that it is free. Will allow you to help others when connection to their computers

Cons

Sometimes the connection to other computers can be slow (could be their internet speed). Have had random disconnects in the middle of a session.

Review Source

Randall from Our Lady of the Lake University

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

This is one of the best free remote assistant software out there.

Remote access to end users that are not well versed in solving their issues.

Pros

Very easy to use and very stable platform. This has helped us on many occasions when our users encountered issues.

Cons

Personally have not seen anything I do not like about this software. We use this software on a daily basis.

Review Source: Capterra

Alonso from HealthCompany

Industry:  Healthcare / Medicine

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Zoho Assist

It is a reliable and useful product.

Pros

Cheaper than the leading brands of remote support products, it is a reliable and useful product. Multiplatform, you can give support to mobile devices (iOS, Android). One of my most used functions is the ability to see the client's screen, and with just one click client can see your screen.

Cons

Sometimes clients get confused and download more than once the application, instead of automatically starting if you already have the downloaded application.

Review Source

Abdiel from abalweb

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Remote assistance was never so close.

Pros

With this tool, you save time and money. I can solve problems that required my presence and I can do it from anywhere.

Cons

The downside is that I depend on the Internet connection speed it has at the moment, but its interface is so light that it does not usually affect the connection speed.

Review Source: Capterra

Oscar from Energy & Water Ombudsman NSW

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Overall experience is satisfactory, a few minor lack of connections, after rebooting all ok.

Pros

The Price, affordable and scheme of licensing very clear, easy to use and get into first stages. also support and training is for free.

Cons

Connection take a bit too long, also maybe a bit of utilities, url not easy to get at the beginning, an maybe an agent to bypass the url.

Review Source: Capterra

Monica from Montea

Industry:  Other

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Zoho Assist is the first in remote speed.

Pros

I really like the speed of Zoho Assist, the other design and platform factors are not so important, I see that speed is what is gradually raising the rating of Zoho Assist and is managing to maintain a support adequate in each of the people who use it.

Cons

The problem would be the application of Zoho Assist for mobile phones, tables and even on iOS devices, I would like it to be accessed with remote support with better quality, I see that the PC looks with a quality that really likes to connect to help remotely, but by mobile phone is the opposite.

Review Source

Displaying 1 - 20 of 139 reviews