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> Reviews of Zoho CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zoho CRM is a good fit for you!

Source: https://www.softwareadvice.com/crm/zoho-crm-profile/reviews

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Zoho CRM Reviews

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[Overview](https://www.softwareadvice.com/crm/zoho-crm-profile/)

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# Zoho CRM Reviews

## Reviews Summary

## Overall Rating

4.3

* * *

## Ratings Breakdown

5

(3,568)

4

(2,375)

3

(781)

2

(172)

1

(82)

## Secondary Ratings

Ease-of-use

4.2

Customer Support

4.1

Value for money

4.3

Functionality

4.3

* * *

### Pros

"The automation features, like workflows, email alerts, and task reminders, helped streamline sales and marketing activities."

"Zoho CRM's exceptional value and deep customization, which allows my team members to tailor modules and workflows to specific business needs without high costs"

"Within a single platform, it offers an entire suite of capabilities for lead management, deal tracking, workflow automation, and enhanced client engagement."

### Cons

"For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing."

"Customer Support can also be inconsistent and sometimes slow to resolve deeper technical issues unless you pay for premium support tier"

"Also the mobile app works but not as smooth as desktop, especially when updating records quickly."

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Zoho CRM Reviews, Pros and Cons - 2026 Software Advice