--- title: "Zoho CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zoho CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zoho CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) / Zoho CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/zoho-crm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/zoho-crm-profile/alternatives/) # Zoho CRM User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 6,994 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.1/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 3,575 reviews (51%) - 4 stars: 2,382 reviews (34%) - 3 stars: 781 reviews (11%) - 2 stars: 172 reviews (2%) - 1 star: 84 reviews (1%) ### Most mentioned pros - The automation features, like workflows, email alerts, and task reminders, helped streamline sales and marketing activities. - From my experience, the biggest strengths were the range of features available and the flexibility of the platform. Whether it's CRM, reporting, workflows, automation, or customer management, there's generally a solution within the Zoho suite for what you're trying to achieve. - Within a single platform, it offers an entire suite of capabilities for lead management, deal tracking, workflow automation, and enhanced client engagement. ### Most mentioned cons - For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing. - Customer Support can also be inconsistent and sometimes slow to resolve deeper technical issues unless you pay for premium support tier - Also the mobile app works but not as smooth as desktop, especially when updating records quickly. ## Zoho CRM customer reviews Showing reviews 1-25 of 6,994 (page 1). ### An affordable Saas CRM for your sales pipeline - Overall rating: 4/5 - Reviewer: John J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Zoho CRM is an inexepensive CRM system that does the job well for certain things, and we use it for our sales pipeline tracking; it's good for lead tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros After using it for a few years now, Zoho is a good, simple, internet based CRM that does the job well for our sales-pipeline tracking. #### Cons I am not loving that it is still a SAAS system, where you pay monthly, basically renting the software in perpetuity. We will be scaling back on it as we build our own in-house version for the sales-pipeline. --- ### Flexible Business Platform with Plenty of Capability - Overall rating: 4/5 - Reviewer: Khyan A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Zoho has been positive. It's a flexible platform that offers a wide range of business functionality and can support a variety of teams and processes without needing multiple disconnected systems. From a SaaS and SDR perspective, it provides good visibility into customer information, activities, and workflows while remaining relatively easy to use once you're familiar with the platform. The feature set is probably its biggest strength. There's a lot of capability available, particularly for businesses looking to automate processes and centralise information. The platform isn't perfect—some workflows could be more streamlined, and the interface can occasionally feel a little busy—but overall it's a capable and reliable solution. I wasn't involved in procurement or administration, so I can't comment too deeply on customer support or the commercial side of the platform. From an end-user perspective though, it delivered what I needed and provided a good balance between functionality and usability. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Zoho offers a broad range of functionality and does a good job of bringing different business processes together in one ecosystem. From my experience, the biggest strengths were the range of features available and the flexibility of the platform. Whether it's CRM, reporting, workflows, automation, or customer management, there's generally a solution within the Zoho suite for what you're trying to achieve. The user interface is reasonably clean and easy to navigate once you're familiar with it. It doesn't take long to get comfortable with the basics, and most day-to-day tasks are straightforward. Access and connectivity were also strong. Being cloud-based made it easy to access information from anywhere, and it integrated reasonably well with other business systems. For teams looking to centralise information and improve collaboration, the platform offers plenty of functionality without needing multiple standalone tools. From a value for money perspective, Zoho appears to offer a lot of capability relative to many larger platforms, particularly for growing businesses looking to scale without significant software costs. #### Cons The biggest challenge is that the platform can sometimes feel like it's trying to do a lot of things at once. While the interface is generally good, certain areas can feel a little inconsistent, and some workflows aren't always as intuitive as they could be. You occasionally find yourself clicking through multiple screens to complete relatively simple tasks. Because of the number of features available, there can also be a learning curve for new users, particularly if they're not familiar with CRM or business management systems. I've experienced a few minor bugs and quirks over time, but nothing significant enough to impact day-to-day use. Customer support isn't something I've had much direct involvement with, so I can't comment too heavily there. #### Reasons for switching to Zoho CRM Tried different solutions and ended up with the one that best fit - Hubspot. --- ### Still not loving it - Overall rating: 2/5 - Reviewer: Ellie S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I still much prefer Hubspot as a CRM, and I've also experimented with other email tools that blow Zoho out of the water. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Not much! I find it a difficult to use platform that lacks basic features and makes it hard to do the things I need. #### Cons The automated email workflows is still my least favorite feature, and it's core to what I need for a CRM. --- ### It's a decent CRM for tracking deals, though the mobile app is pretty clunky. - Overall rating: 4/5 - Reviewer: Andy C. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It does what we need for managing our sales pipeline and client database without the enterprise price tag. Setting it up took a bit of trial and error to get the fields just right for real estate, honestly. It's not perfect by any means, but it’s really helped us stay organized as we've grown from just me into a small team tracking multiple deals at once. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The pipeline view is a lifesaver, I can see exactly where every deal stands without having to dig through messy spreadsheets. Custom fields are great, too, since they let me track commission splits and referral sources exactly how I need them. The email integration works well enough that I’m not constantly logging client conversations twice, which is a huge time-saver. Overall, the reporting covers what I need for my weekly forecasts, and honestly, the price point just made sense when we finally switched over from our old system. #### Cons The mobile app is really frustrating when I'm out showing properties and need to update deal stages on the fly. Setting up simple tasks with workflow automation takes way more clicks than it actually needs to. Plus, the search feature sometimes just won't pull up contacts I know are in there, it’s a waste of time when I'm standing right there with a client. --- ### Customer Relations With Zoho CRM - Overall rating: 5/5 - Reviewer: Eduardo L. - Verified reviewer: Yes - Industry: Construction - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I’ve had a really positive experience with Zoho CRM. It’s easy to keep track of leads, customers, and day-to-day tasks, and there are plenty of features to make things more efficient. I also like how customizable it is without feeling too complicated once you get familiar with it. The automation tools have been especially helpful for saving time. There’s definitely a bit of a learning curve, but overall, Zoho CRM has made managing our customer relationships much easier and more organized. I’d happily recommend it to other teams looking for a solid CRM. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho CRM has been a fantastic addition to our workflow. It’s easy to use, packed with useful features, and does a great job keeping everything organized in one place. I especially like how customizable it is, so you can tailor it to fit your team’s needs without making things overly complicated. The automation tools save a ton of time, and the overall experience feels smooth and reliable. For the price, it offers a lot of value. Definitely a CRM I’d recommend to businesses looking for a practical, flexible, and user-friendly solution! #### Cons One downside of Zoho CRM is that it can feel a little overwhelming at first. There are tons of features and customization options, which is great once you get the hang of it, but the learning curve can be a bit steep for new users. Some settings also take a little digging to find. Overall, it’s manageable, but expect to spend some time getting everything set up the way you want. --- ### It's helpful for keeping track of enrollment and how we’re interacting with parents. - Overall rating: 4/5 - Reviewer: Pritam P. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It does what we need for managing parent communications and tracking enrollments, though it's clearly built for sales teams rather than early childhood programs. Once you figure out which parts to ignore, it works well enough. Worth considering if you have budget and need better organization than spreadsheets offer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use this to keep track of parent inquiries and follow-ups during enrollment season. It’s pretty handy for storing contact details and keeping all my notes from meetings with families in one place. Honestly, the email templates are a lifesaver when I'm dealing with a flood of admission queries. Plus, being able to see the full history of our conversations really helps out when parents come back months later asking if we still have any spots left. #### Cons The setup took way longer than I expected. Honestly, some of the features feel too complicated for what we actually need, and the mobile app doesn't always sync right. That's pretty annoying when I'm away from my desk. Then there's the pricing, it adds up fast if you want the features that actually matter for small educational settings. --- ### Flexible CRM with strong automation and good value - Overall rating: 5/5 - Reviewer: Ansuman R. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Zoho CRM has been positive. It provides a solid combination of contact management, email communication, workflow automation, and sales tracking capabilities. I particularly find it useful for keeping customer information organized and creating structured processes for follow-ups. Once the system is configured properly, it can help teams work more efficiently and maintain better visibility into customer activities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the flexibility and the range of features available in Zoho CRM. It makes it easy to manage customer information, track interactions, organize leads, and keep sales activities in one place. The workflow automation is also useful for reducing repetitive tasks and keeping follow-ups organized. The platform offers good value for the number of features included. #### Cons There can be a learning curve when setting up more advanced workflows and customizations. With so many features available, the interface can feel a little overwhelming for new users. Some advanced functionality may also require additional configuration to fit specific business processes --- ### All-in-One Powerhouse with a Slight Learning Curve - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Zoho CRM is a robust, reliable workhorse for growing businesses. While the initial setup requires patience, the efficiency gains and feature depth make it well worth the effort. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It’s incredibly customizable and offers massive value for money. The automation options, workflow rules, and seamless integration with other tools make managing leads and sales pipelines effortless once set up. #### Cons The interface can feel cluttered and overwhelming at first. Getting advanced automation or custom analytics right takes time, and customer support can sometimes be slow to resolve complex issues. --- ### Easy-to-Use CRM with Great Features - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Zoho CRM has been good. It is easy to manage customer information, track leads, and organize daily tasks. After getting familiar with the system, it becomes a useful tool for improving productivity and managing customer relationships efficiently. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros What I liked most about Zoho CRM is that it is easy to use and keeps all customer information in one place. It helps track leads, follow up with customers, and manage tasks without much effort. I also liked that it can be customized to suit different business needs and works well with other Zoho applications. #### Cons It can feel a bit complex for new users at first. Some advanced features take time to learn and set up. It can also be a little slow when working with large amounts of data. --- ### A Feature-Rich CRM Powerhouse: Exceptional Value If You Brave the Learning Curve - Overall rating: 4/5 - Reviewer: Akhtar S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been very good from transitioning from a traditional software to all-in-one tool. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Lead & Pipeline Management, Blueprint (Process Enforcement), Zia (Advanced AI Assistant) and easy UI #### Cons The interface is robust, but it can occasionally feel overwhelming or cluttered for clean-slate beginners compared to lightweight pipeline tools. #### Reasons for switching to Zoho CRM Because it was old and we wanted all in one --- ### Powerful Tool for Managing Sales and Customer Relationships - Overall rating: 5/5 - Reviewer: PRAGATI S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zoho CRM has been very positive. It helps streamline customer management, track leads, and organize sales activities in an efficient way. The platform is feature-rich and supports automation, which improves productivity and saves time. Once familiar with the system, it becomes a very useful tool for managing business processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Zoho CRM is its ability to keep all customer information and interactions organized in one place. It makes it easy to track leads, manage sales pipelines, and follow up with clients efficiently. The interface is user-friendly, and the automation features help save time by reducing manual tasks, which improves overall productivity. #### Cons What I liked least about Zoho CRM is that it can take some time to fully learn and explore all its features due to the wide range of customization options. However, once familiar, it becomes very powerful and effective. --- ### An excellent solid CRM with good customization features. - Overall rating: 4/5 - Reviewer: Alexandre D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It is a perfect fit for our team's processes and it is an economical choice to keep us organized. The advanced features do have a learning curve, but are effective upon proper configuration. The best I can say is that it’s a stable and solid option for properly midsize businesses such as ours, where we need a blend of capabilities in contact administration, e-mail communications, and process automation. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros This one is extremely organized to handle our client and partner databases. The customizability of the fields is something I appreciate as it allows us to modify it for our needs and not have to use pre-made templates. What I really like about the e-mail is that it's contained in the system, so it's great for after-sales. It’s reasonably priced for the features you get. #### Cons Certain automation workflows are overly cumbersome to build, particularly when including multiple conditions and actions. Additionally, although the platform permits email marketing, the analytics provided on email campaigns appear a little elementary compared to devoted email marketing tools. Data visualization and reports could be richer and easier to understand with a simple glance at it. --- ### Affordable and powerful CRM. - Overall rating: 4/5 - Reviewer: Rasilkrishnan R. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall zoho is value for money and one of the easiest to use CRM for mid sized companies. Zoho’s integration is far more superior that most of the other CRM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use. The search in Zoho is far more superior than other popular CRMs like Netsuite And verticals in zoho make it easy to navigate between related records #### Cons It is no good at customisation. It is very hard to create new developments inside zoho with is not default in Zoho --- ### Zoho CRM Streamlining Sales & Marketing in Real-time - Overall rating: 5/5 - Reviewer: Evangeline W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Sales and marketing management are the key benefits that I relish with Zoho CRM including leads and contact management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho CRM offers powerful tool that allows me to manage sales, marketing and customer support procedures in one spot. #### Cons Since I incorporated Zoho CRM, I have never come across challenges and I use it regularly to automate customer relationships management procedures. --- ### Zoho program review - Overall rating: 5/5 - Reviewer: John R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered A comprehensive program available in two versions for Android and iOS. We rely on it in our work and in the reports we provide due to its clarity and ease of understanding for non-specialists. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This cloud-based program manages all types of projects across various fields. It offers interactive dashboards and live performance reports that can be presented to senior management. #### Cons It can be a bit difficult at the beginning of learning for people with little experience. But we are working on training them on their first day of work --- ### A great choice for small business - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team. a great choice for a small - medium organization. #### Cons Heavy customization or integration with other Zoho/third party applications can be difficult and time consuming to implement , making complex workflows difficult to recreate for initial config. There is a lack of AI features compared to other options like Salesforce or Hubspot. --- ### streamlined sales and marketing management - Overall rating: 4/5 - Reviewer: sharon c. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered integrated tool that works so perfectly .A lot of customization .Pretty solid tool to use.IT is robust in nature and scales nicely . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Friendly user interface There is great contact management very affordable tools to the customers have integrated email and marketing tools #### Cons need more modification in terms of integration feedbacks and responses should be flexible feels clutters with many features --- ### A Powerful CRM with Room to Grow - Overall rating: 5/5 - Reviewer: Radha S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Zoho CRM was positive and productive. It’s a robust, feature‑rich platform that excels at centralizing customer data, automating workflows, and supporting end‑to‑end CRM processes. I especially valued its high level of customization and seamless integration with other Zoho applications, which made it possible to tailor the system to specific business needs. That said, the platform does have a learning curve, particularly when setting up advanced automation, reports, or custom modules. Some areas of the interface can feel a bit dense, which may slow down new users initially. However, once configured and understood, Zoho CRM proved to be a powerful and reliable tool for managing relationships and improving efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Zoho CRM was how customizable and all‑in‑one it is. It allowed me to tailor workflows, fields, and modules to match specific business processes rather than forcing us to adapt to the software. I also appreciated how seamlessly it integrates with other Zoho applications—email, reporting, automation, and analytics—which made managing customer data and follow‑ups much more efficient in one place. Additionally, the interface is intuitive, so it didn’t take long to get comfortable using it day‑to‑day. #### Cons What I liked least about Zoho CRM was that some features felt overly complex to configure, especially advanced workflows, automation, and reporting. While the platform is very powerful, it often required significant setup time and a learning curve to fully leverage its capabilities. In some areas, the user interface also felt a bit less intuitive or cluttered, particularly when navigating between modules or customizing layouts, which could slow things down for new users. --- ### Customizable but complex. Difficult reports - Overall rating: 4/5 - Reviewer: Connor C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Zoho fits our needs well and the workflows and custom nature of the CRM are great, but also leads to it being complicated to manage. Reports is incredibly difficult to use to find the correct data as well. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The best part is how customizable Zoho is. We are able to design the software to fit our very specific needs, and it can be different for each of our separate teams. We use the workflows all the time to get data into the CRM. #### Cons With most customizable products, you also get a product that is a little more complicated and less easy to use. That is true with Zoho as well. --- ### Zoho CRM is an epic tool for managing customers operations. - Overall rating: 5/5 - Reviewer: Zack R. - Verified reviewer: Yes - Industry: Computer Games - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Zoho CRM has helped us to realize an upward trajectory in interacting with our customers and has made it easily possible for us to build lasting relationships with them. We have had an amazing experience with Zoho CRM and has really benefitted from its incredible functions. We owe our success in customer operations greatly to Zoho CRM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho CRM has great task automations that allow us to complete the repetitive customer operations with ease and quickly. It provide us with very advanced analytics which makes it easy to analyze how we are doing in customer support and engagements. Zoho CRM interface is quite simple and friendly making it an easy product to work with. It offers various communication channels that help us to reach out to customers with ease. #### Cons There has been no major issues to write about. Our experience with Zoho CRM has been spotless. --- ### Zoho a reliable and easy to use CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I will rate it 5 stars, whenever i am thinking a management software for accounts, marketing and sales or even for HR I recommend this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Its easy to use even for freshers, UI is very simple and understandable. Most importantly Its helpful for sales pipeline. Email Management feature helps to increase productivity. #### Cons According to me the only con is - Content management limitations - Data import and data export limitations only. --- ### Zoho for CRM! - Overall rating: 4/5 - Reviewer: Shenella S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Having routine tasks automated and the ability to obtain high level reports on statistics makes for a seamless work day! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Customizable, easy to use CRM system for contact and workflow management. Automation is great when it comes to emails and tasks which saves time. #### Cons Customer support is slow to respond and the intial learning curve is strenuous. The system tends to lag at times. --- ### Good, great organization for onboarding clients - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good. I have no issues with it and it helped our team to stay organized with onboarding customers and the sales funnel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easily could manage my customers information and see it all at a glance. Showed the staging we were in with onboarding for that customer. #### Cons Seemed like the user interface could be more user friendly and visually appealing. It works but it isn't pretty. --- ### Great for Task Management, Hard to set up without help - Overall rating: 4/5 - Reviewer: Andrena T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Zoho allows multiple users and it works great for task management. The website itself is easy to navigate through different areas. #### Cons Zoho is initially difficult to set up on your own and requires help from customer support or paid help to initially set up. It does cost quiet a bite as well. --- ### Zoho CRM review - Overall rating: 5/5 - Reviewer: Beatriz F. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I’m satisfied with Zoho CRM. It keeps my work organised, helps me manage clients effectively, and meets my daily business needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho CRM keeps everything organised in one place, from leads to deals, making it easy to track progress and stay on top of clients. #### Cons Zoho CRM is great overall, but switching between menus can be slow at times, which makes the experience less smooth than it should be. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/?page=2) --- Zoho CRM Reviews, Pros and Cons - 2026 Software Advice