---
title: "Zoho CRM vs Zoho CRM Plus - 2026 Comparison - Software Advice"
description: "Zoho CRM vs Zoho CRM Plus - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/crm/zoho-crm-profile/vs/zoho-crm-plus/"
page_type: "comparison"
language: "en"
publication_date: "2026-10-28"
---
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Zoho CRM vs Zoho CRM Plus
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Updated October 28, 2026
# Zoho CRM vs. Zoho CRM Plus: 2026 Comparison
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Updated October 28, 2026
# Zoho CRM vs. Zoho CRM Plus: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/crm/zoho-crm-profile/)
[Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/)
4.3
[(7008)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/)
Starting Price
$14.00per month
Free trial: Available
Free version: Available
Pros:
- Customization options
- Customer engagement
Cons:
- Slow customer support
- User interface complexity
Who uses Zoho CRM
Based on 7008 reviews
- Popular among: Small businesses
- Most common industries: IT & Software Development (23%), Professional Services (17%) and Retail, Consumer Goods & Services (8%)
- Top use cases: CRM (17%), Account Management (7%) and Sales Tracking (7%)
68% of users recommend this product
[](https://www.softwareadvice.com/customer-experience/zoho-crm-plus-profile/)
[Zoho CRM Plus](https://www.softwareadvice.com/customer-experience/zoho-crm-plus-profile/)
4.4
[(71)](https://www.softwareadvice.com/customer-experience/zoho-crm-plus-profile/reviews/)
Starting Price
$45.65per month
Free trial: Available
Free version: Not available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses Zoho CRM Plus
Based on 71 reviews
- Top use cases: Customer Engagement (21%), CRM (11%) and Customer Experience (11%)
68% of users recommend this product
[](https://www.softwareadvice.com/crm/zoho-crm-profile/)
Zoho CRM
4.3
[(7008)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/)
[](https://www.softwareadvice.com/customer-experience/zoho-crm-plus-profile/)
Zoho CRM Plus
4.4
[(71)](https://www.softwareadvice.com/customer-experience/zoho-crm-plus-profile/reviews/)
+
Add product
Add product
## Zoho CRM vs Zoho CRM Plus: At a glance
* * *
Product ratings at a glance
| | Zoho CRM | Zoho CRM Plus |
| --- | --- | --- |
| Overall rating | 4.3
7,008 reviews | 4.4
71 reviews |
| Ease of use | 4.2 | 4.2 |
| Value for money | 4.3 | 4.4 |
| Functionality | 4.3 | 4.3 |
| Customer support | 4.1 | 4.1 |
| Ease of deployment | 4.3 | 3.9 |
Best in comparison
## User interface
* * *
## Key features
Features selected based on 7,079 reviews from CRM
* * *
Calendar Management
4.4
Customer Journey Mapping
4.1
Email Management
4.2
Quotes/Estimates
4.2
Reporting/Analytics
4.3
Sales Pipeline Management
4.3
- Real-Time Notifications: 4.9
- Gamification: 4.9
- Real-Time Analytics: 4.9
- Business Card/Badge Scanning: 4.8
- Mobile App: 4.8
- Lead Distribution: 4.8
- Customer History: 4.8
- Loyalty Program: 4.8
- Customer Engagement: 4.7
- Goal Setting/Tracking: 4.7
- Engagement Tracking: 4.6
- Sales Trend Analysis: 4.6
- No-Code: 4.6
- For Startups: 4.6
- Drag & Drop: 4.6
- Multi-Language: 4.6
- Visual Analytics: 4.6
- Data Visualization: 4.6
- Product Catalog: 4.6
- Help Desk Management: 4.6
- CRM: 4.6
- Activity Dashboard: 4.6
- Communication Management: 4.5
- Prioritization: 4.5
- Survey/Poll Management: 4.5
- Data Security: 4.5
- Reminders: 4.5
- Client Management: 4.5
- Real-Time Data: 4.5
- Customer Database: 4.5
- Customizable Templates: 4.5
- Feedback Management: 4.5
- Document Management: 4.5
- For Sales Teams/Organizations: 4.5
- Email Templates: 4.5
- Appointment Scheduling: 4.5
- Calendar Sync: 4.5
- Sales Activity Management: 4.5
- Access Controls/Permissions: 4.4
- Contact Database: 4.4
- Task Management: 4.4
- Opportunity Management: 4.4
- Rewards Management: 4.4
- Service Level Agreement (SLA) Management: 4.4
- Project Management: 4.4
- Multi-Channel Data Collection: 4.4
- Lead Capture: 4.4
- Pipeline Management: 4.4
- Territory Management: 4.4
- Customizable Fields: 4.4
- Workflow Configuration: 4.4
- Client Tracking: 4.4
- Contact Management: 4.4
- Configurable Workflow: 4.4
- Surveys & Feedback: 4.4
- Alerts/Notifications: 4.4
- A/B Testing: 4.4
- Search/Filter: 4.4
- Prospecting Tools: 4.4
- Lead Management: 4.4
- Dashboard: 4.4
- Performance Management: 4.4
- Calendar Management: 4.4
- Performance Metrics: 4.4
- Workflow Management: 4.4
- Sales Pipeline Management: 4.3
- Activity Tracking: 4.3
- Event Triggered Actions: 4.3
- Progress Tracking: 4.3
- Reporting & Statistics: 4.3
- For Small Businesses: 4.3
- Goal Management: 4.3
- Web-based Deployment: 4.3
- Template Management: 4.3
- Lead Segmentation: 4.3
- Lead Nurturing: 4.3
- Reporting/Analytics: 4.3
- Multi-Channel Marketing: 4.3
- Social Media Monitoring: 4.3
- Sales Reports: 4.3
- Data Import/Export: 4.3
- Campaign Management: 4.3
- Customizable Forms: 4.3
- Collaboration Tools: 4.3
- Real-Time Reporting: 4.3
- Third-Party Integrations: 4.3
- Commenting/Notes: 4.3
- Task Progress Tracking: 4.3
- Task Scheduling: 4.3
- Lead Qualification: 4.2
- Mobile Access: 4.2
- Email Management: 4.2
- Calendar/Reminder System: 4.2
- Landing Pages/Web Forms: 4.2
- Customer Segmentation: 4.2
- Content Management: 4.2
- Third-Party Integration: 4.2
- Customizable Reports: 4.2
- Document Storage: 4.2
- Negative Feedback Management: 4.2
- Quotes/Estimates: 4.2
- Interaction Tracking: 4.2
- Multi-Channel Communication: 4.2
- ROI Tracking: 4.2
- Marketing Automation: 4.2
- Lead Scoring: 4.2
- Customizable Branding: 4.2
- Email Marketing: 4.1
- Segmentation: 4.1
- Internal Chat Integration: 4.1
- Social Media Integration: 4.1
- API: 4.1
- Live Chat: 4.1
- Customer Journey Mapping: 4.1
- Drip Campaigns: 4.1
- Lead Generation: 4.1
- Predictive Analytics: 4.0
- Marketing Calendar: 4.0
- Referral Tracking: 4.0
- Multivariate Testing: 3.9
- Forecasting: 3.8
- Social Marketing: 3.0
Calendar Management
N/A
Customer Journey Mapping
N/A
Email Management
3.6
Quotes/Estimates
N/A
Reporting/Analytics
4.3
Sales Pipeline Management
N/A
- CRM: 4.6
- Reporting/Analytics: 4.3
- Communication Management: 4.0
- Negative Feedback Management: 3.9
### Wondering if these products fit your needs?
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### Wondering if these products fit your needs?
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LexiAdvisor for 8 years
## Integrations
* * *
[
Google AdsIntegration rated 4.3 from 32 reviews
](https://www.softwareadvice.com/marketing/google-ads-profile/)[
Zoho SocialIntegration rated 4.6 from 50 reviews
](https://www.softwareadvice.com/marketing/zoho-social-profile/)[
Zoho SurveyIntegration rated 4.4 from 20 reviews
](https://www.softwareadvice.com/customer-experience/zoho-survey-profile/)
- LinkedIn for Business
- HubSpot CRM
- Zoho Analytics
- Zoho Billing
- Box
- Dropbox
- PandaDoc
- PayPal Payments
- Trello
- Google Calendar
- Google Workspace
- Zoho Cliq
- Google Analytics 360
- Microsoft Outlook
- SimplyCast
- Zendesk Suite
- Zoho Assist
- Zoho Expense
- Slack
- Quoter
- Zoho Mail
- Avaya Experience Platform
- Bedrock Data
- Docusign
- Jotform
- Kixie PowerCall & SMS
- SurveyMonkey
- Zoho SalesIQ
- Zoho Desk
- QuickBooks Online
- Zoho Projects
- Zoho Forms
- Meta for Business
- Twitter/X
- Operations Hub
- Skyvia
- Twilio
- Xero
- Zoho Writer
- Zoho Campaigns
- Zoho Creator
- Google Drive
- GoTo Meeting
- Eventbrite
- GetResponse
- Microsoft 365
- Zapier
- mailparser.io
- ActiveCampaign
- Leadfeeder
- Zoho Sign
- iQuoteXpress
- QuoteWerks
- Proposify
- Saasu
- Zoho Books
- Zoho Meeting
- RingCX
- Shopify
- SMS-Magic
- Klenty
- Knowlarity
- Zoho Invoice
[
Zoho MeetingNot enough reviews
](https://www.softwareadvice.com/remote-support/zoho-meeting-profile/)[
Zoho CliqNot enough reviews
](https://www.softwareadvice.com/employee-monitoring/zoho-cliq-profile/)[
Zoho MailNot enough reviews
](https://www.softwareadvice.com/marketing/zoho-mail-profile/)
- Microsoft Outlook
- Zoho Expense
- Zoho Calendar
- Zoho People
- Zoho Social
- Microsoft Power BI
- Zoho Bookings
- Microsoft Project Server Subscription Edition
- Firebase
## Reviews
* * *
Positive review:
Gursimran Singh G.
Director
Hospital & Health Care, 2-10 employees
"The system offers a good range of features for managing the sales process, and the customisation options make it possible to adapt the CRM to different business requirements."
Sep 4, 2026
Negative review:
VR
Verified Reviewer
Article Assistant
Accounting, 51-200 employees
"Getting advanced automation or custom analytics right takes time, and customer support can sometimes be slow to resolve complex issues."
Aug 16, 2026
Positive review:
KJ
Krishna J.
Architect
Information Technology and Services, 51-200 employees
"Zoho CRM is a power-packed solution that balances affordability with enterprise-grade functionality. While setting up complex automations requires patience and trial-and-error, it serves as an excellent central hub for sales tracking, email communication, and pipeline management."
Aug 21, 2026
Negative review:
AC
Andy C.
Sales Director
Sporting Goods, 51-200 employees
"Setting up simple tasks with workflow automation takes way more clicks than it actually needs to. Plus, the search feature sometimes just won't pull up contacts I know are in there, it’s a waste of time when I'm standing right there with a client."
Aug 16, 2026
Positive review:
KA
Khyan A.
Senior Business Development Representative
Computer Software, 1001-5000 employees
"From my experience, the biggest strengths were the range of features available and the flexibility of the platform. Whether it's CRM, reporting, workflows, automation, or customer management, there's generally a solution within the Zoho suite for what you're trying to achieve."
Jul 22, 2026
Negative review:
Joseph T.
CEO
Professional Training & Coaching, 11-50 employees
"For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing."
Feb 11, 2026
[Read all reviews](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/)
Positive review:
Patrina S.
Sales and Marketing Assistant
Real Estate, 2-10 employees
"CRM, forms, automation, and communication tools work together without needing multiple platforms."
Dec 30, 2025
Negative review:
KR
Kurt R.
Intake Coordinator
Hospital & Health Care, 51-200 employees
"I use zoho because that is the system that my company has chosen, but quite frankly it is little more than a glorified spreadsheet with lots of bells and whistles."
Dec 13, 2025
Positive review:
Patrina S.
Sales and Marketing Assistant
Real Estate, 2-10 employees
"Once configured, it runs smoothly and supports both sales and administrative needs."
Dec 30, 2025
Negative review:
DS
Diksha S.
Business Development Manager
Information Technology and Services, 201-500 employees
"The only challenging component for us was managing customer tickets because it was time-consuming to create them or ask customers to do so."
Jan 31, 2023
Positive review:
DP
Devon P.
Marketing Coordinator
Real Estate, 11-50 employees
"Likewise, sometimes a purpose-built tool (specific to your industry) will serve your needs better, and simpler than a tool like Zoho which is built to meet the needs of all company times, from tech start-ups, to retail empires, to social marketing companies, to SAAS companies."
Jun 3, 2024
Negative review:
PP
Parker P.
CSO
Information Technology and Services, 11-50 employees
"They have so much potential - but they hamstring the users with code decisions that do not align with how B2B sales & marketing people need to work."
Dec 8, 2022
[Read all reviews](https://www.softwareadvice.com/customer-experience/zoho-crm-plus-profile/reviews/)
## Customer support
* * *
Zoho CRM
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
Zoho CRM Plus
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
## Training options
* * *
Zoho CRM
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
Zoho CRM Plus
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
[Salesforce Sales Cloud vs Zoho CRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/392464-zoho-crm/)[HubSpot CRM vs Zoho CRM Plus](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/435094-zoho-crm-plus/)