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> Reviews of Zoho Desk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zoho Desk is a good fit for you!

Source: https://www.softwareadvice.com/crm/zoho-desk-profile/reviews

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Zoho Desk Reviews

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[Overview](https://www.softwareadvice.com/crm/zoho-desk-profile/)

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# Zoho Desk Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(1,307)

4

(765)

3

(120)

2

(13)

1

(8)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.3

Value for money

4.5

Functionality

4.5

* * *

### Pros

"Robust Omnichannel Support, Powerful Automation (Workflows & Blueprints), Deep Zoho Ecosystem Integration, Self-Service Capabilities, Zia (AI Assistant), Excellent Value for Money"

"It provided a robust set of tools for managing customer support, including ticket automation, SLA tracking, and team collaboration features."

"Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good."

### Cons

"I do not like the fact that the original configuration was somehow long; plotting fields and categories to our industrial world required a few tweakings."

"This can make it challenging to adapt to org's with complex or unique workflows."

"There were some instances of bafflement and that Blueprint drag and drop would need some tweaking and tweaking before it obeyed the requirements of a complex automation workflow."

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Zoho Desk Reviews, Pros and Cons - 2026 Software Advice