# icon

> Reviews of Zoho Desk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zoho Desk is a good fit for you!

Source: https://www.softwareadvice.com/crm/zoho-desk-profile/reviews

---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[Help Desk Software](https://www.softwareadvice.com/help-desk/)

/

[Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/)

/

Zoho Desk Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/crm/zoho-desk-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/crm/zoho-desk-profile/alternatives/)

# Zoho Desk Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(1,307)

4

(765)

3

(120)

2

(13)

1

(8)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.3

Value for money

4.5

Functionality

4.5

* * *

### Pros

"Robust Omnichannel Support, Powerful Automation (Workflows & Blueprints), Deep Zoho Ecosystem Integration, Self-Service Capabilities, Zia (AI Assistant), Excellent Value for Money"

"Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good."

"Decent support manager, that shines with the rest of the Zoho Suite, as it allows a very streamlined workflow, specially with Zoho Projects, Bugtracker and Analytics."

### Cons

"This can make it challenging to adapt to org's with complex or unique workflows."

"There were some instances of bafflement and that Blueprint drag and drop would need some tweaking and tweaking before it obeyed the requirements of a complex automation workflow."

"I do not like the fact that the original configuration was somehow long; plotting fields and categories to our industrial world required a few tweakings."

* * *

**Weigh the pros and cons with an expert.** Tell an advisor what matters most to you: they'll help you evaluate the pros and cons and narrow down your shortlist.

Narrowing down your options?

Talk to a Help Desk advisor for real-time pricing and tailored feature breakdowns.

Filters

Filter Reviews

[](#product-catalog)

Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1,000
    
-   1,001-5,000
    
-   5,001-10,000
    
-   10,000+
    

Time Used

-   Free Trial
    
-   Less than 6 months
    
-   Less than 12 months
    
-   Less than 2 years
    
-   More than 2 years
    

User Rating

-   1 star
    
-   2 stars
    
-   3 stars
    
-   4 stars
    
-   5 stars
    

[Clear](#product-catalog)[Show Results](#)

2213 results

Sort by

Zoho Desk Reviews, Pros and Cons - 2026 Software Advice