--- title: "Zoho Desk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zoho Desk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zoho Desk is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) / Zoho Desk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/zoho-desk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/zoho-desk-profile/alternatives/) # Zoho Desk User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 2,216 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 1,309 reviews (59%) - 4 stars: 765 reviews (35%) - 3 stars: 121 reviews (5%) - 2 stars: 13 reviews (1%) - 1 star: 8 reviews (0%) ### Most mentioned pros - Robust Omnichannel Support, Powerful Automation (Workflows & Blueprints), Deep Zoho Ecosystem Integration, Self-Service Capabilities, Zia (AI Assistant), Excellent Value for Money - It provided a robust set of tools for managing customer support, including ticket automation, SLA tracking, and team collaboration features. - Zoho Desk has enabled us to automate various processes from customer community management, Mobil customer care and contact centre integration. ### Most mentioned cons - I do not like the fact that the original configuration was somehow long; plotting fields and categories to our industrial world required a few tweakings. - This can make it challenging to adapt to org's with complex or unique workflows. - There were some instances of bafflement and that Blueprint drag and drop would need some tweaking and tweaking before it obeyed the requirements of a complex automation workflow. ## Zoho Desk customer reviews Showing reviews 1-25 of 2,216 (page 1). ### Find a free substitute - Overall rating: 3/5 - Reviewer: Michael T. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience was positive with zoho desk but i couldnt justify paying for it when i could get the same tools for free #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The variety of features that are available thru zoho desk is amazing truly versitlie and good for any office worker #### Cons The price is a little steep there are similar products that cost less or even free that can do the exact same thing --- ### Great Tool for Managing Tasks and Responding to Client Inquiries - Overall rating: 4/5 - Reviewer: Mallory S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our department uses Zoho Desk primarily to handle client issues and questions. We are able to transfer tickets to other departments as necessary or respond directly to the client. We use this also as a way to keep track of certain client related tasks. When they have a specific request we can track and update the progress using the status selections. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like that you can sync zoho desk notifications into Cliq so you are notified quickly of new tickets. I like that you can tag and comment privately within tickets and save contact information for future use. #### Cons Sometimes it can be hard to find older tickets that you want to reference. You typically have to go to an advanced search which is not always easy to access. --- ### Still zoho - Overall rating: 5/5 - Reviewer: Leslie L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Hasn’t changed much except the live really time connection. Best part of having the screen share feature. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros On screen take over by the rep. It helps they are able to see in real time the trouble you are experiencing. #### Cons The connection is the worst part. And some of the reps don’t solve the issue without having to create another ticket. --- ### The management of support tickets. - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has simplified tracking hydraulic service requests, follow-ups, and client history significantly in comparison to having multiple email threads running throughout the day. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can understand that there are certain issues with certain equipment. #### Cons I do not like the fact that the original configuration was somehow long; plotting fields and categories to our industrial world required a few tweakings. --- ### Decent Support tool that shines with the Zoho Suite - Overall rating: 4/5 - Reviewer: Daniel R. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Several years using Zoho Desk to give support for 3 SaaS for the Automotive industry in Spain, Portugal and Italy. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Decent support manager, that shines with the rest of the Zoho Suite, as it allows a very streamlined workflow, specially with Zoho Projects, Bugtracker and Analytics. #### Cons Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets. Also if you have several products and want to have different knowledge bases you just can use the Enterprise plan, which is expensive (no matter how many users you have). #### Reasons for switching to Zoho Desk Zoho integration with the rest of the suite. --- ### Overall it is really easy to use and beginner friendly - Overall rating: 5/5 - Reviewer: Katie Z. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk. #### Cons It does feel like a very basic system and I wish that it did offer other things and more integrations within the Zoho Desk. --- ### Merges support channels with AI accuracy - Overall rating: 5/5 - Reviewer: Francois B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions. I was confident that I can solve the queries in less time and with added context. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox. The ability to have Zia suggest that I should use smart tags and point to sentiment shifted my priority of your reply and my quality of response. Their customer service is better. And in my opinion its value for money. #### Cons There were some instances of bafflement and that Blueprint drag and drop would need some tweaking and tweaking before it obeyed the requirements of a complex automation workflow. --- ### Simplified support with effortless setup of workflows. - Overall rating: 5/5 - Reviewer: Garcia L. - Verified reviewer: Yes - Industry: Printing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Zoho Desk enhanced our workflow and ticketing operations. We are now able to handle IT requests more quickly, keeping our equipment users happy and up to date. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup. #### Cons Most features are easy to use, but managing data and tracking would be simpler, and customer support response lag is rare. --- ### Zoho review - Overall rating: 4/5 - Reviewer: ville p. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Zoho Desk has been a game-changer for our support department. It allowed us to transition from a messy shared inbox to a professional, automated ticketing system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Robust Omnichannel Support, Powerful Automation (Workflows & Blueprints), Deep Zoho Ecosystem Integration, Self-Service Capabilities, Zia (AI Assistant), Excellent Value for Money #### Cons Steep Learning Curve & Cluttered UI, Advanced Features Locked Behind "Enterprise", Performance & Load Times, Walled Garden" Integrations, Limited Mobile App --- ### ZOHO Desk Two Thumbs Up! - Overall rating: 5/5 - Reviewer: Robert P. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Been great for our support ticket tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of flexibility to manage what works best for your business. #### Cons I do not really have a least thought at this time. --- ### Great Option as a Customer Support Platform - Overall rating: 5/5 - Reviewer: Gabriel F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Over all i really like the platform and we plan to use it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it has the option to approve a request to access the knowledge base #### Cons It can be difficult to set up the knowledge base settings the first time. #### Reasons for choosing Zoho Desk Better user management when it comes to knowledge base --- ### Excellent solution that meets all of our requirements. - Overall rating: 5/5 - Reviewer: Saskia M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Zoho Desk is a top-tier platform for developing individualized customer service offerings. It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more and more requests. I've been using Zoho Desk for quite some time now, and it's been invaluable for streamlining my operations and those of my customer service staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a ticketing and customer service platform, Zoho Desk comes highly recommended from me. Because of how simple and straightforward it is to use, my staff has had no trouble adapting it for handling client concerns. We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections to other Zoho products. We also like how quickly and effectively the customer service team responds to our inquiries and resolves any problems that may arise. In conclusion, Zoho Desk is an excellent option for any company that wants to boost its customer care procedures. #### Cons Although the program provides a great return on investment, the upfront fees might be prohibitive, especially for startups. One other thing that may be improved with Zoho Desk is the reporting capabilities. I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate. #### Reasons for switching to Zoho Desk I've found that Zoho Desk is a great tool for managing both my customer service personnel and my clientele. An easy-to-navigate interface that has helped me get more done in less time. There will soon be a need to upgrade our support and ticketing infrastructure. Aside than that, I think it's a fantastic platform for the company and would suggest it to other companies as well. --- ### Zoho Desk for Help Desk Ticketing - Overall rating: 5/5 - Reviewer: Céline J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently. Most of its features are great, the most useful and effective one for us was the automation — it helped us cut down manual work a lot and improve response times based on customer needs. Zoho also gives good transparency when integrating with other tools. #### Cons Zoho Desk has lots of features, but having to pay every time for each one can make it really expensive. The mobile version also needs improvement, it’s not as effective as the desktop one. --- ### A good system - not super intuitive - Overall rating: 3/5 - Reviewer: Greg R. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used Zoho Desk a ton, probably over 1000 hours and it's a good system. It has a lot of bugs and odd idosyncrasies, but it is one of Zoho's more effective systems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I like Desk and I'm able to do most of what I need to. It's an extremely extensive system and Zoho is constantly working to improve it. #### Cons Desk has a couple of primary issues: 1. It doesn't auto-refresh tickets well. 2. The sounds for tickets are really bad and can't be changed 3. The back end settings are confusing and a lot of them lack user friendliness --- ### Elevate your customers experience with Zoho Desk, a ten over ten software. - Overall rating: 5/5 - Reviewer: Peter N K. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Incredible experience like no other. My all-time partner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Make communication proactive with Zoho Desk. It has a very easy to use user interface, very easy to use. Ticket management and real time alerts and notification makes Zoho Desk our top priority. A game changer you ought to try. #### Cons Let's learn to focus on the positive side, Zoho Desk can never let anyone down. #### Reasons for switching to Zoho Desk LiveAgent's free plan lacks some features. --- ### Zoho Desk Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. the setup process was straightforward and fast, There were videos to assist in setting up #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use CRM, works well with other software integrations #### Cons quite expensive for the enterprise plan, it had all the features we wanted and I pretty much had to pay for it --- ### Desk software to deliver good support - Overall rating: 4/5 - Reviewer: Karan K. - Verified reviewer: Yes - Industry: Accounting - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall its not so good to use Zoho but the idea is good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We can use it with limites excess of internet #### Cons Clumsy, and not intuitive along with gaping holes in sales --- ### Amazing Product - Overall rating: 5/5 - Reviewer: Satheesh R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I am fully satisfied to work in this domain #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the support is to quick and we all are satisfied with this product. #### Cons It's very effective platform to work and simple to work. --- ### Runs smoothly and can do a lot of basic things for customer support. - Overall rating: 4/5 - Reviewer: Tommy T. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! Simple and does what we needed to do. Could not complain. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Simple and easy to use. Could integrate teams with zoho. Ticket system was easy to use. #### Cons Some functions wouldn't work based on the IT feedback --- ### Knowledge base for your customers - Overall rating: 4/5 - Reviewer: Connor S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered We use Zoho Desk to organize help articles for our customers and it has been very valuable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We like the feature of using the Knowledge Base to organize help articles for our customers. #### Cons The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox. --- ### With Zoho Desk, your organization offers the best omnichannel customer service. - Overall rating: 4/5 - Reviewer: Alejandro Enrique M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered The Technical Support team of a technology company is perhaps the part of the organization that is more in contact with end users, from here start all the requirements, fault reports and claims for the same provision of services, having a tool that allows direct contact with users by providing the means to approach our organization leaves very high quality of service and satisfaction of the same customers, Zoho Desk with the quality and multiplicity of functions allows both our team and the same customers to have a pleasant experience with the Technical Support group and incidentally with the organization which is left with an excellent impression to customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a member of the Technical Support group I can say that we are facing one of the most complete tools and that facilitates our work with customers, allows automatically creating tickets for the different incidents that users present and thanks to the predefined rules of assignment to each role these tickets are assigned to each member of the different groups that make up technical support; We can as administrators create profiles and assign or remove members in a simple way; analyze the management times of the tickets which is a point of vital importance due to the different types of customers because it affects the service level agreement, real-time notifications to users of the tickets created and the evolution of the same, finally the integration with CRM allowing you to view customer data for future contacts. #### Cons Having a tool that allows us to be in contact with our customers regardless of the communication channel (chat, telephone, social networks, etc.) is to strengthen the commercial and social relationship between the two, Zoho Desk has fully met the expectations of a tool to create customer requests and for those cases where we have had some difficulty the technical support has intervened promptly, so far nothing negative I can say about the tool. --- ### One of the best Help desk solution - Overall rating: 5/5 - Reviewer: Divaldo C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can have detailed control over tickets and manage them. It is an excellent tool as it is very easy to use. Excellent knowledge base, easy integration and the creation of an SLA allows you to control whether they are complying or violating in relation to different projects and each one with its own particularities. #### Cons I don't consider disadvantages, but rather points to improve to have a better positioning than the competition, create a plan with some solutions already included within the Zoho ecosystem. Zoho has a lot of great tools that I use and having to pay for each one makes it very expensive. --- ### A really good product, complete and easy to use. - Overall rating: 5/5 - Reviewer: Alex P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered For our company our customers are the most precious asset, and their satisfaction is an extremely important aspect for us in which we work daily to maintain and even increase it as much as possible, we implement new techniques to favor customer relationships and generate trust and an overall exceptional experience while they are using our services, It is here where Zoho Desk takes the place and plays an important role because thanks to its implementation, we managed to improve response times to their requests, customer service agents can view and manage tickets more efficiently and easily, which has allowed us to respond to their queries quickly and effectively; This has undoubtedly led to a significant increase of approximately 40% in their satisfaction, we have really benefited from the use of Zohk Desk. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The UI is intuitive and has a great design, it is organized and very well defined which allows us to easily find what we are looking for, it is easy to use, it offers a set of tools that allow us to consolidate the support and customer service processes, the process to create and customize tickets as well as to add agents is easy, Zoho Desk is omnichannel which allows us to have different channels that facilitate and encourage communication with customers (we can communicate by chat, email, phone calls among others), Z. desk allows us to collaborate and converge between teams from different business functional areas in ticket management as required by the area involved to promote its evolution and closure. Desk allows us to collaborate and converge between teams from different functional areas of business in the management of tickets as required by the intervention of the area involved to promote their evolution and closure. The self-service function of Zoho Desk can offer customers useful tools and information so they can find answers to their questions and concerns by themselves and immediately, it integrates very well with other tools of daily use in the development of our business activities. #### Cons Really have been very minimal and exporadic the details that we have had when using this software, that in a general context can occur with any tool in which many factors can incudir many factors, so I have nothing negative to share, just highlight its effectiveness, efficiency and good performance. --- ### Review for Zoho Desk - Overall rating: 5/5 - Reviewer: Mehandi I. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Business problems which I am solving with Zoho Desk are as such:- 1) Solving customer quries. 2) Solving internal teams queries. 3) Tracking pendign tickets. 4) Collecting tickets from multiple channels. Benefits:- 1) Saving time. 2) Making our customers happy by timely solution of their queries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Things which I like most about ZohonDesk are as such:- 1) Inexpensive 2) Easy to customize, manage and use. 3) User firendly UI. 4) one of the best in the industry. 5) Variety of Functions and customizations available. 6) Easily integrate with multi-channel for collecting tickets. Even more.. #### Cons Things which I like least about Zoho Desk are:- 1) Speed at which it works and apart from point 1, there is nothing else which I like least about zoho desk. --- ### Zoho Desk Review - Overall rating: 4/5 - Reviewer: Shruti G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Zoho Desk has been positive, as it has always helped me by making my work efficient by providing various options useful in day to day life. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Zoho Desk Review is a very significant tool and has shown the HRMS system a new direction. There are many useful features of this software, like making the application remotely accessible, helping to solve the customer query through real-time customer chat, providing knowledge management, and more. #### Cons Zoho Desk has lots of advantages but at the same time it also has some disadvantages like the tool becomes a little expensive for small/mid-sized organizations. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/?page=2) --- Zoho Desk Reviews, Pros and Cons - 2026 Software Advice