Zoho Desk
About Zoho Desk
Awards and Recognition
Zoho Desk Pricing
Free - up to 3 users, forever! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available.
Starting price:
$14.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Zoho Desk
1 - 5 of 2,058 Reviews
Derek
Non-Profit Organization Management, 2 - 10 employees
Used less than 12 months
OVERALL RATING:
3
Reviewed October 2021
A great tool for managing your brand and supporting customers
Saskia
Verified reviewer
Restaurants, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Excellent solution that meets all of our requirements.
Zoho Desk is a top-tier platform for developing individualized customer service offerings. It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more and more requests. I've been using Zoho Desk for quite some time now, and it's been invaluable for streamlining my operations and those of my customer service staff.
PROSAs a ticketing and customer service platform, Zoho Desk comes highly recommended from me. Because of how simple and straightforward it is to use, my staff has had no trouble adapting it for handling client concerns. We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections to other Zoho products. We also like how quickly and effectively the customer service team responds to our inquiries and resolves any problems that may arise. In conclusion, Zoho Desk is an excellent option for any company that wants to boost its customer care procedures.
CONSAlthough the program provides a great return on investment, the upfront fees might be prohibitive, especially for startups. One other thing that may be improved with Zoho Desk is the reporting capabilities. I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate.
Reasons for switching to Zoho Desk
I've found that Zoho Desk is a great tool for managing both my customer service personnel and my clientele. An easy-to-navigate interface that has helped me get more done in less time. There will soon be a need to upgrade our support and ticketing infrastructure. Aside than that, I think it's a fantastic platform for the company and would suggest it to other companies as well.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
a very useful tool for organizations and MSP teams
In general terms, a very good experience, a tool that makes our work much easier by optimizing procedures.
PROSI like the customization of the system, creation of workflows, and automation
CONSI would like the function to be included natively to close a ticket permanently after a specific number of days.Since one of the deficiencies is that I have clients who sometimes respond to emails from a few months ago and the ticket is reopened, there is an option to open a new ticket based on that type of responses but it is only with the highest subscription which is the enterprise and my subscription is the standard one.
Reason for choosing Zoho Desk
ease of use, is located in the cloud and integrates with our other zoho tools (CRM/Campaigns, etc.)
Alexander
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Overall, a solid ticket management and blueprint system
Admin system is solid, but not the easiest to learn. Great features once you get it
CONSDifficult permissions management and it takes a long time to get off the ground with understanding how to customize
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2023
Comprehensive Features
Zoho Desk offers a wide range of features, including ticket management, multi-channel support, self-service portals, automation, SLA management, and reporting.
CONSThe free plan of Zoho Desk has certain limitations on customization options and features compared to the paid plans.