Zoho SalesIQ
About Zoho SalesIQ
Zoho SalesIQ Pricing
Free: 3 users Connect with 10k visitors / month Basic: $10/ month / user Connect with 50K visitors / month Professional: $17/ month/ user Connect with 100K visitors / month Enterprise: $25/ month / user Connect with 200k visitors / month
Starting price:
$10.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Zoho SalesIQ
1 - 5 of 82 Reviews
Sean
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
this is NOT just a chat program
you close deals.
PROSso this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that!
CONSThe UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.
Mahbub
Verified reviewer
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
Zoho SalesIQ is essential for online customer service
Excellent performance with vey minimum or no issues at all.
PROSWith many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.
CONSSometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.
Karishma
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed January 2023
Helps in managing live chat, but wish we could have more automation
It is a simple and effective way to provide live chat to users. Like the fact that we can integrate our knowledge base, which helps support agents quickly pass on relevant articles.
CONSThe reporting and analytics are subpar. Tried asking their support about what the metrics mean and how they are calculated, but did not get clear answers.Chatbot automation is very complicated. Very difficult to set up chatbots, the UI is super complex to understand.
Sandra
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2023
BET: SaP / Microsof/ SAGE will Buy zhoo inevetably cause thay are that good.
I rate the product I rate the team behind. I refer them
PROSProactive reach out,, tracking the visitor , the ability to swith bet2een channels effortlesly/ The ability to voice and remote support from that widget like a breeze.
CONSI would never get Full credit for discovering them.
Reason for choosing Zoho SalesIQ
1. it met all the required legal and compliance requirements. very easy to us e.. breee to instll l - thi proct is a dood.I rat
Neha
Verified reviewer
Management Consulting, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2018
Best tool for website visitor tracking and live chat
It is very easy to integrate into the website and is also really appreciable is the very intuitive user interface and the well working mobile application. The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free-of-charge plan available.
CONSIn the free version Zoho Sales IQ offers only a limited set of features and the paid subscriptions are quite expensive in the long term.