--- title: "Zoho SalesIQ Software Reviews, Demo & Pricing - 2026" description: "Review of Zoho SalesIQ Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/zoho-salesiq-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Zoho SalesIQ Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/live-chat/zoho-salesiq-profile/reviews/)[Alternatives](https://www.softwareadvice.com/live-chat/zoho-salesiq-profile/alternatives/) # Zoho SalesIQ Review From $10-$25/month Free version Free trial 4 plans Wondering if Zoho SalesIQ is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Zoho SalesIQ 4.4 [(98)](https://www.softwareadvice.com/live-chat/zoho-salesiq-profile/reviews/) Pricing Starting at $10.00 per user per month ### About Zoho SalesIQ Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts, giving your customers a great experience, and boosting business growth. Get to know your prospects better and initiate the right conversation with them at exactly the right time. SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes. Equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more. Wondering if Zoho SalesIQ is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Zoho SalesIQ User Interface ## Popular Zoho SalesIQ Alternatives Main Product Zoho SalesIQ 4.4 [(98)](https://www.softwareadvice.com/live-chat/zoho-salesiq-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.40Value for money - 4.06Customer support - 4.27Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Screpy](https://www.softwareadvice.com/website-optimization/screpy-profile/) 4.8 [(236)](https://www.softwareadvice.com/website-optimization/screpy-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.85Value for money - 4.69Customer support - 4.64Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/) 4.7 [(267)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.58Value for money - 4.70Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [New Relic](https://www.softwareadvice.com/devops/new-relic-one-profile/) 4.5 [(198)](https://www.softwareadvice.com/devops/new-relic-one-profile/reviews/) Ratings Breakdown - 4.21Ease of use - 3.96Value for money - 4.19Customer support - 4.54Functionality Pricing Available upon request Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(545)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Microsoft Clarity](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/) 4.8 [(57)](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.92Value for money - 4.63Customer support - 4.65Functionality Pricing Available upon request Get Price ## Zoho SalesIQ Pricing and Plans Starting price: $10.00 per month Free Trial Free Version Free $0.00 flat rate Plan includes: - 100 Chat Sessions/Month - Basic Visitor Information - Canned Replies - Credit Card Masking - Daily Reports - File Sharing - Integration With Zoho Apps - Mobile SDK - Track and Engage With 10k Visitors/Month Basic $10.00 per user, per month Plan includes: - 1000 Chat Sessions/Month - 1 Custom Chatbot - Articles and Faqs - Branding - Business Hours - Chat Routing - Chat Transfer and Group Chat - Click to Call & Screensharing - Departments - Email Signature Chat Read More Professional $17.00 per user, per month Plan includes: - 5 Custom Chatbots - Apple TV App - Block IP - Data and Action Widgets - Everything in BASIC Plus - Facebook Messenger - Operator Chat Monitoring - Telegram Messenger - Track and Engage With 100k Visitors/Month - Unlimited Chat Sessions Read More Enterprise $25.00 per user, per month Plan includes: - 10 Custom Chatbots - Abusive Content Management - Answer Bot - Chat Translation - Cloud Telephony and PBX - Company Profile Enrichment Using Zia - Everything in PROFESSIONAL Plus - Track and Engage With 200k Visitors/Month Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zoho SalesIQ Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Zoho SalesIQ Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Automated Responses Automated Routing Behavior Tracking Campaign Management Chatbot Code-free Development Collaboration Tools Communication Management Contact Database Contact Management Content Creation Content Management Conversion Tracking CRM Customer Database Customer Experience Management Customer History Customer Journey Mapping Customer Segmentation Customer Support Customizable Branding Customizable Fields Customizable Reports Data Blending Data Import/Export Data Visualization Document Storage Drag & Drop Email Management Engagement Tracking Event Triggered Actions Feedback Management For Sales/Marketing For Sales Teams/Organizations For Websites Geotargeting Integration into Third Party Applications Interaction Tracking Language Detection Lead Capture Lead Qualification Live Chat Meeting Management Monitoring Multi-Language Multi-User Collaboration Natural Language Processing Performance Metrics Pre-Configured Bot Proactive Chat Query Suggestions Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Reporting Reporting/Analytics Reporting & Statistics Screen Sharing Search/Filter Single Sign On Social Media Integration Surveys & Feedback Tagging Widgets ## Zoho SalesIQ Integrations Shift4Shop Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review Mad Mimi Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Squarespace Integration rated undefined from -1 review TeamSupport Integration rated undefined from -1 review See all 43 integrations ## Zoho SalesIQ User Reviews ## Zoho SalesIQ customer ratings - Overall rating: 4.4/5 - Total reviews: 98 ### Rating distribution - 5 stars: 58 reviews (59%) - 4 stars: 27 reviews (28%) - 3 stars: 11 reviews (11%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.4/5 - Customer support: 4.1/5 - Functionality: 4.3/5 --- ### Best in class chat comes like phone call - Overall rating: 5/5 - Reviewer: Deepak B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Whenever any visitor comes on chat, the phone rings like a phone call, and managing multiple chats is also a breeze, the view of visitors and daily email of visitors is also very helpful. #### Cons Zoho has almost everything, so for other features like support documents we use Zoho helpdesk. --- ### Best tool for Pro-Active Prospect Farming - Overall rating: 5/5 - Reviewer: Kiran S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 1. Customizable reports help in understanding the prospects trends 2. Chat bots help is answering prospects during off hours. 3. Live monitoring help in understanding the landing page success. #### Cons 1. There is a delay in notification. 2. Mobile version needs improvement. 3. Support team could improve their turn around time. --- ### Zoho Sales IQ Chatbot does not give answers based on our Knowledgebase - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Poor. We have many customer complaints. Ive tried to introduce an AI Advisor to the Zoho Team but they dont wish to pay a consultant for advice. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I was looking for a tool that integrated with our CRM and knowledgebase, but Zobot from Zoho Sales IQ did this poorly. #### Cons Zoho Sales IQ Chatbot is poor and does not work. The product is misleading and we have many complaints and lost business from it. It is unable to be trained on our Knowledgebase and I would not recommend this tool. Im going to try Wonderchat. --- ### Zoho SalesIQ is essential for online customer service - Overall rating: 4/5 - Reviewer: Mahbub A. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Excellent performance with vey minimum or no issues at all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly. #### Cons Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded. --- ### this is NOT just a chat program - Overall rating: 5/5 - Reviewer: Sean R. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. you close deals. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that! #### Cons The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine. --- ### An awesome solution for all our business needs - Overall rating: 5/5 - Reviewer: Pedro L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Equipped with a comprehensive suite of applications that cater to every business requirement. The platform is user-friendly, making both design and development tasks straightforward. #### Cons Not all applications are well-integrated for seamless collaboration. There are restrictions on account-level settings and structures. --- ### Customers love our quick response - Overall rating: 5/5 - Reviewer: Melien B. - Verified reviewer: Yes - Industry: Photography - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Salesiq is a great tool. By integration with Zoho CRM, we can quickly follow the actions of our customers and answer questions. We can see how much time the customer needs to go through the ordering process and where necessary we can customize the site. Tracking the number of visitors and the results of their visit is easy to follow. In short, a great tool for our sales department. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Cons So far no complaints. Salesiq does what we need. --- ### Well Designed but Unreliable - Overall rating: 3/5 - Reviewer: Jeremy M. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered SalesIQ has been useful to keep connected with our current customers and help them use the product in real-time. However the unreliability in connection issues has made it difficult to rely on this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The design is simple and easy to use. We have 3 operators who have never felt this product is confusing in its functionality. I also like its integration with Zoho Desk, where tickets are created automatically. #### Cons We've had serious connection issues. Our widget appears offline to customers when operators are online and not idle. Chats have come in without notification and been labeled as "missed" but over 30 minutes later. I once watched messages previously --- ### It's a great way to interact with our customers as CSM - Overall rating: 5/5 - Reviewer: Natalia Z. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We have customers across the globe. Sometimes, I am not available during their working hours, as their customer success specialist. The chat allows them to reach out to our team, many people take turns replying on the chat. The chats integrate with Zoho CRM and I can see the questions they asked on the chat it's easy to use, I can have it on my phone too. #### Cons I find a bit hard to find a chat I just closed, but it's a minimal thing. --- ### The best way for interacting with website visitors - Overall rating: 5/5 - Reviewer: Lyes K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Very happy with the solution. It allows me to be closer to my clients and more available to them. It also allows me to impress my prospects and be more receptive to their needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - The ease of use - The accuracy of tracking - The mobile and desktop App - Wide possibilities of customization - Easy screen sharing from within the chat window - Audio call feature - Very responsive technical support #### Cons - The desktop application is a slight resource intensive - We can not well proportionate our Logo (too small) --- Showing 1 - 10 of 98 Reviews [See All Reviews](https://www.softwareadvice.com/live-chat/zoho-salesiq-profile/reviews/) ## Zoho SalesIQ Popular Comparisons [Screpy vs Zoho SalesIQ](https://www.softwareadvice.com/website-optimization/screpy-profile/vs/zoho-salesiq/)[Lucky Orange vs Zoho SalesIQ](https://www.softwareadvice.com/bi/lucky-orange-profile/vs/zoho-salesiq/)[Hotjar vs Zoho SalesIQ](https://www.softwareadvice.com/website-monitoring/hotjar-profile/vs/zoho-salesiq/) [Compare All Alternatives](https://www.softwareadvice.com/live-chat/zoho-salesiq-profile/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24190) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16455) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4484) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **0** times Stuck Between Options? 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