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Overall customer rating: Customer rating:



Recommended by: Recommended by:

93% of users

79% of users

Operating Systems: Operating Systems:



Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:



How it's priced: How it's priced:

Zoho CRM is a cloud-based solution. You either pay a monthly or annual subscription fee for each user login.

A monthly subscription fee is paid for each user login.

Contract term: Contract term:

Zoho CRM requires no contract for cloud-based deployment.

A year-long contract is required and renewed annually.

Upfront costs: Upfront costs:

Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration).

Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration) and training through a partner.

Recurring costs: Recurring costs:

None, beyond subscription fees.

Fees apply for premium support.

What does it cost?: What does it cost?:


Marketing automation:

Sales automation:

Customer service/support:

Call center:

Social CRM:

Web self-service:

Lead/opportunity management:


Phone support: Phone support:

24/7, worldwide toll-free support included in subscription fee.

24/7 toll-free, worldwide phone support can be purchased.

Online case submission: Online case submission:

Online case submission included. in subscription fee

Online case submission with two-day response time is included in the subscription fee. Faster response time (within 1 hour) and online support for developers can be purchased.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee. Access to a customer self-service portal and the ability to track support requests included with “Professional” and “Enterprise” editions.

A help website, knowledge base and community is included in the subscription fee. Content for improving user adoption/productivity and access to a dedicated success representative can be purchased.

Training: Training:

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

A “Getting Started” online catalogue is included in the subscription fee. Additional training catalogues, customizable training templates and role-based training modules can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.