Overall customer rating: Customer rating:
Recommended by: Recommended by:
93% of users
79% of users
Operating Systems: Operating Systems:
Mobile compatibility: Mobile compatibility:
Target customer size: Target customer size:
How it's priced: How it's priced:
Zoho CRM is a cloud-based solution. You either pay a monthly or annual subscription fee for each user login.
A monthly subscription fee is paid for each user login.
Contract term: Contract term:
Zoho CRM requires no contract for cloud-based deployment.
A year-long contract is required and renewed annually.
Upfront costs: Upfront costs:
Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration).
Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration) and training through a partner.
Recurring costs: Recurring costs:
None, beyond subscription fees.
Fees apply for premium support.
Phone support: Phone support:
24/7, worldwide toll-free support included in subscription fee.
24/7 toll-free, worldwide phone support can be purchased.
Online case submission: Online case submission:
Online case submission included. in subscription fee
Online case submission with two-day response time is included in the subscription fee. Faster response time (within 1 hour) and online support for developers can be purchased.
Online support options: Online support options:
Help website, knowledge base and online community included in subscription fee. Access to a customer self-service portal and the ability to track support requests included with “Professional” and “Enterprise” editions.
A help website, knowledge base and community is included in the subscription fee. Content for improving user adoption/productivity and access to a dedicated success representative can be purchased.
“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.
A “Getting Started” online catalogue is included in the subscription fee. Additional training catalogues, customizable training templates and role-based training modules can be purchased.
* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.