What are ZooM users saying about the software?
Read what people like you have said about using ZooM software through verified user reviews
User Review Highlights
4.37
43 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Very good all in one suite of automation to boost your sales. Better price in respect to its big competitors."
"I like zoom a lot due to its ease of use and Ito and it works very well when you need to have base to base meetings."
"Easy to Use connecting and scheduling meeting is easy integration with most of application is awesome like chrome, slack."
"This means that if you buy ZooM now, you won't be able to run it on iOS anytime soon. I'm not sure if this is on their list of priorities."
"There are sometimes disturbing blurry images in the background of users which can annoy others during conferences."
"You can't build a phone book with external contacts and it doesn't seem to integrate with Google Contacts for phone numbers. I hated copying phone numbers in."
Jump to:
Product Overview
Alternatives
Comparison
Browse all ZooM Reviews
- Have you used ZooM and would like to share your experience with others?
- Write a Review
Sort by
Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
Showing 1 - 25 of 43 reviews
naveen
Verified reviewer
Company size: 1 employee
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2021
Zoom review
Overall ride is good. It continually fantastic to comprehend and tune your your income pressure and automate at the equal time with ZooM.
Pros
You can effortlessly tune what precisely is occurring in the field. You can effortlessly song all of your income crew and it additionally minimizes the coordination time between subject and the backend team. The second an motion is carried out by using a income executive, it is accompanied by means of an electronic mail and an SMS. Any motion carried out via a area government and robotically shared with MIS and gorgeous motion is taken primarily based on your flowchart.
Cons
The solely issue abut ZooM is that it has solely electronic mail support. The solely issue abut ZooM is that it has solely electronic mail support.
Priyanka
Company size: 51-200 employees
Industry: E-Learning
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2022
Uses of Zoom
Zoom is the best software to automate our daily sales in business. It helps in job tracking as well as optimization. This software helps to send the task status with the necessary feedback. It is very user-friendly and can be used in invoicing, billing, and documents. It also helps to monitor attendance.
Pros
1) It can track sales and automate at the same time with zoom. 2) The service of this application is amazing like the customer signature feature is great. 3) It's easy to set up inventory and invoices and meetings. 4) It helps businesses by creating, analyzing, and tracking reports and surveys.
Cons
1) It does not work on iOS or Mac. 2) It is expensive. 3) User interface is not that intuitive.
Hansen Clyde
Verified reviewer
Company size: 10,000+ employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2022
Mobile Sales Force Automation
Pros
Easy to use and user-friendly. It includes sales force automation, marketing automation, Business Intelligence, customer service and support applications, and many others. Can track everything including the sales team, it makes coordination fluid and saves time.
Cons
Not compatible with IOS. Basic features are expensive, the support provided during issues is not up to the mark and needs to be improved.

Rushabh
Verified reviewer
Company size: 51-200 employees
Industry: Business Supplies and Equipment
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2022
Excellent automation platform for small to large businesses
Pros
ZooM is one of the best software to automate our daily sales business. ZooM software helps retailers , distributors, manufacturers to manage their on site customers, account details , orders. This software also help to plan future activities and goals to grow our business by creating reports and surveys and analysis, tracking system.
Cons
ZooM is not that much compatible for iOS or Mac. Although, I am still using this software so I like this software, at start this software's dashboard is bit confusing but after understanding all the features now I can use this software confidently.

Brendan
Verified reviewer
Company size: 201-500 employees
Industry: Government Administration
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2022
Great software, super user friendly
Pros
Very user friendly. Easy to use. Easy to train other team members on its features. Highly recommend.
Cons
I don't like how expensive it is. I don't think the value justifies the price. And I'm not a cheapo.
Alexandra
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2020
Love this product!
Overall, Zoom has been an amazing product and I would recommend it to everyone I know.
Pros
I with out any doubt love zoom and what it has to offer. I have used it not only in my professional field but also in my personal life.
Cons
I am still learning how to navigate through the product and have no negative things to say at this time.
Anonymous
Company size: 51-200 employees
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2022
SFA app for sales team on the run
Pros
The app is very easy to understand and use. Our sales team does not take a long training time but can use it nicely.
Cons
The design of the app can be 'cooler' and now the look is quite plain. But it doesn't affect the usability though.

Alfred
Verified reviewer
Company size: 1 employee
Industry: Writing and Editing
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2022
An Easy Way to Track Sales
Before coming across Zoom, I struggled with sales tracking. But, this software changed the whole process. I can now be able to track all sales I made for the entire week. Also, I don't have to do it manually, I can automate the whole process.
Pros
Sales automation has really saved me time. I now have enough time to do other crucial tasks since I can automate everything from sales acceleration to sales mapping. The tool is easy to use. No complicated process.
Cons
All the features were working pretty well. So, I don't have any complain so far. Everything is super easy to understand.
Lourdes
Company size: 1 employee
Industry: Internet
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2022
Practico y economico
Resuelvo problemas de negocio con los compañeros y socios de las compañías. acorta tiempo y distancias
Pros
importantes características del sistema, es tener velocidad de alcance a los ciudadanos y que responda cuando se necesita usar el software. tiempo ilimitado
Cons
no puedo decir que no me gusto, porque cuando lo utilizo me resolvió en el momento
Adnan
Company size: 1,001-5,000 employees
Industry: Wholesale
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2022
Reduces man hours considerably
Pros
Great tool to reduce workforce resources which include man hours as well as costs. Gives some really good options to automate tasks like follow up emails and managing clients.
Cons
User interface could have been made a little more intuitive.
Ryan
Company size: 11-50 employees
Industry: Food & Beverages
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2022
Great app for sales force, but no iOS
This app really brings together a lot of data in one place and allows you to share it with fellow team members easily. Keep on adding new features and developing, because alternate ways of viewing data are always appreciated!
Pros
They really packed a lot of great features into one package. It makes tracking things on the road a lot easier than it used to be. The Android App is super helpful to keep on top of daily sales force activities.
Cons
The one huge gap that ZooM has is the lack of iOS integration. I'm not sure why they have not developed an iOS app yet. This alone will limit their user base. I'd say that iPhone users are pretty common in the sales industry, so they really need to work on this.
Anonymous
Company size: 1,001-5,000 employees
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2021
Customer Relations Management
It is a seamless integrated solution that manages interactions between customers, business partners and employees to help companies grow and succeed.
Pros
Includes sales force automation, customer service and support applications, marketing automation, business partner management, business intelligence, application development, Internet of Things (IoT), integration and cloud services.
Cons
The system crashes for a very short time and comes back quickly. At that time, there is a return from the backup. In this case, everything you did in the last 5 minutes may be lost.
Anonymous
Company size: 501-1,000 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2021
Best of its category
The experience is good, but not great. It hasn’t been updated in a while, it definitely looks outdated
Pros
The product is the best of its category, mostly because of lack of competition, nevertheless it is the most complete solution
Cons
There are a lot of security concerns specially in terms of information flows If you don’t have issues with that, go ahead. But it’s probably a deal breaker for bigger enterprises
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2022
ZooM as invaluable partner to your day to day sales activities
Pros
Very good all in one suite of automation to boost your sales. Better price in respect to its big competitors.
Cons
I found this software a bit more difficult to operate compared to the other popular software for sales automation.
Caitlin
Company size: 2-10 employees
Industry: E-Learning
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2022
The best option but not perfect
Pros
It's easy to use and everyone is familiar with it.
Cons
There are bugs that are not always addressed by the company in a timely manner and show up as "your internet connection is unstable" even when other programs are running fine.
Christian
Company size: 11-50 employees
Industry: Financial Services
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2021
Once you go ZooM you can’t go back.
Experience was wonderful with zoom! Customer service was amazing and made it really easy if we had any questions.
Pros
At first I was skeptical as to how it was different from other software that we had used. After I used it, I understood exactly what it was needed. The dependability is unmatched.
Cons
The setup was quite easy, but I could see how it could be a hassle to some people at times. Super easy to use once it’s all setup though.
Reasons for switching to ZooM
Dependability.
Raahul
Company size: 51-200 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2021
One of the best Sales Force Automation solutions
Overall experience is good. It always nice to know and track your your sales force and automate at the same time with ZooM.
Pros
You can easily track what exactly is happening in the field. You can easily track all of your sales team and it also minimizes the coordination time between field and the backend team. The moment an action is performed by a sales executive, it is followed by an email and an SMS. Any action performed by a field executive and automatically shared with MIS and appropriate action is taken based on your flowchart.
Cons
The only thing abut ZooM is that it has only email support.
Jodene
Company size: 5,001-10,000 employees
Industry: Higher Education
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
Zoom Review
Pros
The share your screen feature makes it easy to follow along in meetings and classrooms. The video and audio qualities are exceptional. The record feature is especially useful when you need to write minutes for a meeting.
Cons
I have not found any issues since I have started using this software.

BasavaRaju
Verified reviewer
Company size: 11-50 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2021
Try Zoom if you're seeking for a comprehensive tool
Overall, I've had a positive experience with this app and would recommend it to anyone who wants to better organise their sales data.
Pros
Try Zoom if you're seeking for a buddy to help you improve your product distribution and tracking system. It's a comprehensive tool that makes accepting orders and conducting surveys a breeze.
Cons
The greatest disadvantage of this program is that it is only compatible with Android devices. The app is not compatible with iOS devices. Because the majority of people use iOS, there were issues with accessing the mobile app and the tools within it.
Kirsten
Company size: 11-50 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
I love how easy this is to use!
Pros
Zoom is very user-friendly. For someone who's not good with technology, this software makes everything SO much easier!
Cons
There's nothing I don't like about Zoom. It's really awesome!
Udelvina
Company size: 2-10 employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2021
Zoom
Pros
Easy to navigate and easy to help people
Cons
Was a little difficult but once learned was easy to navigate
Anonymous
Company size: 51-200 employees
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2021
A simple solution to sales force automation
A simple to use piece of software that offered a lot of well needed features compared to its competitors. I recommend.
Pros
While i haven't used all the features in depth, there are a lot of aspects about this software i find helpful like leave management, the reporting which is robust all besides the fact that it offers a simple to get used to User interface.
Cons
I did not notice any issues while using the android app but a low spec mobile tends to hang mid use. It might be a device specific issue but otherwise no problem
Anonymous
Company size: 11-50 employees
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2021
Good alterative for sales force automation
So far its good.
Pros
Simple to use and like the Task Management and Sales Collaboration features
Cons
Can not think any, still evaluating the solution
Anonymous
Company size: 2-10 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2021
Great Sales Acceleration tool
Accelerate sales which is always an absolute necessity.
Pros
Ease of use. The ability to streamline sales and tracking.
Cons
Would love to see integration with Monday.com
Sanjeep
Company size: 1 employee
Industry: Computer Software
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2021
Management tool : ZooM
I am loving this tool, still I am digging for my start up. Till now I would like to recommend this tool for force sales automation.
Pros
ZooM can be very helpful for all kind of business or enterprise. Best part of ZooM are mentioned below: - Platform for connect end-to-end user with direct business - Management for all features - Easy plan
Cons
It would have been better if mentioned below points are improve: - Low secure - Crash sometime - Non-compatible
