All ZooM Reviews
1-25 of 63 Reviews
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Gurvinder
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
"Best platform for all buisnesses"
Best tool for tracking. It has no complicated process easy to use. This tool help to connect with my clients. So many things can be done with this tool when compare to others.
CONSI don't found any problem in this tool. I'm using this very long time and satisfied with this.
Felix
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Mobile CRM Lead
Best CRM integration channel possessing all required modules to optimize cloud sales and marketing as well as CRM distribution.
PROSEase of deployment and usability. CRM lead integration and distribution. Sales analytics, reporting and tracking. It has an exclusive UI and GUI designed for Ecommerce management and marketing.
CONSSince we implemented Zoom, it has been our best platform for reliable sales and marketing Strategies and reporting.
Henri
Information Technology and Services, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed April 2024
User-friendly solution for nteractive video meetings
We used teh free version of Zoom at first for iaccount review meetings. Then during the pandemic, we extended the use of the platform to customer meetings and upgraded to the paid version as the frequency of conferences and the size of the audience increased. Zoom proved to be a very efficient productivity tool and the investement was recovered much quicker than expected through the increase of revenue and fast growth of the sales pipeline.
PROSNo brainer user interface with good video and sound quality. easy 1-click procedure to join meetings and friendly layout of the presentation scenery.
CONSCaution required as it's a known fact that hackers disclose Zoom accounts on the dark web.
Rushabh
Verified reviewer
Business Supplies and Equipment, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Excellent automation platform for small to large businesses
ZooM is one of the best software to automate our daily sales business. ZooM software helps retailers , distributors, manufacturers to manage their on site customers, account details , orders. This software also help to plan future activities and goals to grow our business by creating reports and surveys and analysis, tracking system.
CONSZooM is not that much compatible for iOS or Mac. Although, I am still using this software so I like this software, at start this software's dashboard is bit confusing but after understanding all the features now I can use this software confidently.
Gerald
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Fast sales tracking tool
It has helped us to reach and engage more customers from wide range of confirmed network. It has linked the company with potential clients and stable markets.
PROSIt provides data analytics of the sales programs from our websites. Sales agents can easily track orders and fulfill customer demands on time. It is simple to use and customize
CONSI have not experienced difficulties while working with ZooM.
Muhammad
Verified reviewer
Financial Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Zoom - A good value for money
Overall, it gives good value for money, especially if the size of organization which is looking for cost friendly tool.
PROSIn my view, outlook is great, eye catching and create interest to use it. Overall it help to track progress of team and provide platform for communication
CONSIn term of negative, I think there are a lot of room for new features such as creating target or budget in system which act as reminder to the team to meet. In term of implementation, it took a while as it is not easier with Mac operating system.
Brendan
Verified reviewer
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great software, super user friendly
Very user friendly. Easy to use. Easy to train other team members on its features. Highly recommend.
CONSI don't like how expensive it is. I don't think the value justifies the price. And I'm not a cheapo.
naveen
Verified reviewer
Computer Software, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Zoom review
Overall ride is good. It continually fantastic to comprehend and tune your your income pressure and automate at the equal time with ZooM.
PROSYou can effortlessly tune what precisely is occurring in the field. You can effortlessly song all of your income crew and it additionally minimizes the coordination time between subject and the backend team. The second an motion is carried out by using a income executive, it is accompanied by means of an electronic mail and an SMS. Any motion carried out via a area government and robotically shared with MIS and gorgeous motion is taken primarily based on your flowchart.
CONSThe solely issue abut ZooM is that it has solely electronic mail support. The solely issue abut ZooM is that it has solely electronic mail support.
Mark
Verified reviewer
Marketing and Advertising, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Sales Tracking
Overall my experience with the software was good and I would recommend it to colleagues in the future.
PROSHow the features make it easy to transform leads into clients Lead Tracking Managing Customers
CONSI would rather have live support for Customer Service, not just email.
BasavaRaju
Verified reviewer
Computer Software, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2021
Try Zoom if you're seeking for a comprehensive tool
Overall, I've had a positive experience with this app and would recommend it to anyone who wants to better organise their sales data.
PROSTry Zoom if you're seeking for a buddy to help you improve your product distribution and tracking system. It's a comprehensive tool that makes accepting orders and conducting surveys a breeze.
CONSThe greatest disadvantage of this program is that it is only compatible with Android devices. The app is not compatible with iOS devices. Because the majority of people use iOS, there were issues with accessing the mobile app and the tools within it.
Priyanka
E-Learning, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Uses of Zoom
Zoom is the best software to automate our daily sales in business. It helps in job tracking as well as optimization. This software helps to send the task status with the necessary feedback. It is very user-friendly and can be used in invoicing, billing, and documents. It also helps to monitor attendance.
PROS1) It can track sales and automate at the same time with zoom. 2) The service of this application is amazing like the customer signature feature is great. 3) It's easy to set up inventory and invoices and meetings. 4) It helps businesses by creating, analyzing, and tracking reports and surveys.
CONS1) It does not work on iOS or Mac. 2) It is expensive. 3) User interface is not that intuitive.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2021
Customer Relations Management
It is a seamless integrated solution that manages interactions between customers, business partners and employees to help companies grow and succeed.
PROSIncludes sales force automation, customer service and support applications, marketing automation, business partner management, business intelligence, application development, Internet of Things (IoT), integration and cloud services.
CONSThe system crashes for a very short time and comes back quickly. At that time, there is a return from the backup. In this case, everything you did in the last 5 minutes may be lost.
Alexandra
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Love this product!
Overall, Zoom has been an amazing product and I would recommend it to everyone I know.
PROSI with out any doubt love zoom and what it has to offer. I have used it not only in my professional field but also in my personal life.
CONSI am still learning how to navigate through the product and have no negative things to say at this time.
Maurice
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
''Ease sales automation platform.''
Through this platform we easily automate our sales hence good governance of the organisation expenditure.
PROSThe platform is quite simple to set up and use. The user interface is so easy and straightforward. The platform has helped us to manipulate tasks for the organisation. One can track progress of the entire team easily.
CONSThe platform is not fully packed with features which would help in making tasks more effective. More features would be helpful.
Prashanth
Financial Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
FUNCTIONALITY
2
Reviewed May 2022
Fully customizable, feature rich
Helps retrieve real time demand generation data, sales, goods and helps with time optimization. Plenty of performance metrics, API support and a Mobile app
CONSNo mobile app for IOS, UI could use some steamlining
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2021
Best of its category
The experience is good, but not great. It hasn’t been updated in a while, it definitely looks outdated
PROSThe product is the best of its category, mostly because of lack of competition, nevertheless it is the most complete solution
CONSThere are a lot of security concerns specially in terms of information flows If you don’t have issues with that, go ahead. But it’s probably a deal breaker for bigger enterprises
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed January 2022
ZooM as invaluable partner to your day to day sales activities
Very good all in one suite of automation to boost your sales. Better price in respect to its big competitors.
CONSI found this software a bit more difficult to operate compared to the other popular software for sales automation.
Caitlin
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2022
The best option but not perfect
It's easy to use and everyone is familiar with it.
CONSThere are bugs that are not always addressed by the company in a timely manner and show up as "your internet connection is unstable" even when other programs are running fine.
Christian
Financial Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Once you go ZooM you can’t go back.
Experience was wonderful with zoom! Customer service was amazing and made it really easy if we had any questions.
PROSAt first I was skeptical as to how it was different from other software that we had used. After I used it, I understood exactly what it was needed. The dependability is unmatched.
CONSThe setup was quite easy, but I could see how it could be a hassle to some people at times. Super easy to use once it’s all setup though.
Reasons for switching to ZooM
Dependability.
Raahul
Education Management, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2021
One of the best Sales Force Automation solutions
Overall experience is good. It always nice to know and track your your sales force and automate at the same time with ZooM.
PROSYou can easily track what exactly is happening in the field. You can easily track all of your sales team and it also minimizes the coordination time between field and the backend team. The moment an action is performed by a sales executive, it is followed by an email and an SMS. Any action performed by a field executive and automatically shared with MIS and appropriate action is taken based on your flowchart.
CONSThe only thing abut ZooM is that it has only email support.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2022
SFA app for sales team on the run
The app is very easy to understand and use. Our sales team does not take a long training time but can use it nicely.
CONSThe design of the app can be 'cooler' and now the look is quite plain. But it doesn't affect the usability though.
Gwendolyn
Mental Health Care, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Frequent user of ZooM
I will continue to choose and utilize ZooM weekly.
PROSI love the Padlet and the creativity to set up according to my needs for the meeting or training I am conducting. I love creating breakout rooms and popping in on each room to check in and answer questions.
CONSI do not have any concerns with ZooM at this time.
Reasons for switching to ZooM
Flexibility with outside of the agency community members joining.
Barry
Information Technology and Services, 2-10 employees
Used less than 6 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
FUNCTIONALITY
2
Reviewed November 2020
Very young CRM/POS software
We only ran ZooM through a POC for less than a year for a customer. In the end it wasn't something we could recommend to our customers.
PROSIt's very simple and basic interface doesn't take much time to learn.
CONSZooM is not iOS or Mac compatible. This means if you buy ZooM you do not have the option run it on iOS in the near future. I'm not sure if this is on their roadmap.
Reason for choosing ZooM
We didn't end up going with the product. ZooM wasn't iOS and Mac compatible. Being locked in to licensing with ZooM meant not having the option to use iOS in the future. Besides that, the software has a very basic feel. It doesn't feel like a very mature product. I know all software must start from something but I get the feeling with ZooM that I'm not sure how long it will be around. With POS/CRM/SFA software, it can take a long time to implement (adding products, pricing, etc, etc, etc...) and configure and we were really hesitant to put the time and energy in to it not know how long it will around for.
German Liber
Verified reviewer
Graphic Design, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2021
It's good for starting!
Overall, it's a really good experience, it has some things to tweak, but I would recommend this app to anyone who wants a good sales force automation.
PROSI tried this sales force software because someone recommended to me. As a graphic designer I sell a lot of t-shirts, stickers and other printed goods. I used it for less than a year, but the interface is very clean and easy to understand. It wasn't hard to set up the inventory or the invoices, which is great because you always want to share a duplicate with the client, all the data is right there! Customer signature feature is great.
CONSSometimes the system fails for a while. Not compatible for macOS.
Jodene
Higher Education, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed May 2022
Zoom Review
The share your screen feature makes it easy to follow along in meetings and classrooms. The video and audio qualities are exceptional. The record feature is especially useful when you need to write minutes for a meeting.
CONSI have not found any issues since I have started using this software.