--- title: "Coinbase Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Coinbase. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Coinbase is a good fit for you!" source_url: "https://www.softwareadvice.com/cryptocurrency-wallets/coinbase-wallet-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Cryptocurrency Wallets Software](https://www.softwareadvice.com/cryptocurrency-wallets/) / [Coinbase](https://www.softwareadvice.com/cryptocurrency-wallets/coinbase-wallet-profile/) / Coinbase Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cryptocurrency-wallets/coinbase-wallet-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cryptocurrency-wallets/coinbase-wallet-profile/alternatives/) # Coinbase User Reviews ## Reviews summary - Overall rating: 4/5 - Total reviews: 142 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 3.6/5 - Value for money: 4.0/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 67 reviews (47%) - 4 stars: 44 reviews (31%) - 3 stars: 11 reviews (8%) - 2 stars: 4 reviews (3%) - 1 star: 16 reviews (11%) ### Most mentioned pros - My favorite thing about Coinbase is the Learn and Earn feature where users have the opportunity to learn about a new cryptocurrency and then are given a a few dollars worth for doing so. - They really have simplified the crypto space from deposits, withdrawals, fiat conversion and pretty much everything else they do. - So I have used the Coinbase wallet for years with no complaints and downloaded the new Base wallet/app a few days ago. ### Most mentioned cons - So then I tried to send the assets (USDT) from the new Base wallet to my Coinbase exchange wallet/address, but it failed. - However, the 7-day period during which the engineering team was supposed to have solved this has now expired, and I get the impression that this might not get solved for weeks, if not months. - Engineering team takes long to engage with and solve technical issues. ## Coinbase customer reviews Showing reviews 1-25 of 142 (page 1). ### Safe, efficient, easy. - Overall rating: 5/5 - Reviewer: Vincenzo Bernardino R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was the first Crypto Platform I ever used, I got there via Earn.com, an interesting project later bought by Coinbase. Through their educational content with incentives I familiarized myself with ICOs, Airdrops and trading. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The friendly user experience helped me understand better crypto when I first got into it years ago. #### Cons I don't have any particular complain, but the portfolio dashboard might benefit from a revamp that shows more information in less taps. --- ### Coinbase is an Excellent app - Overall rating: 5/5 - Reviewer: Paul D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Good i use it often and would recommend it to others #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Swaps work the best out of all the other apps #### Cons Verification was extensive and was hard to comply with #### Reasons for switching to Coinbase Easier use more simple layout and better customer service --- ### Account Flagged and wiped out - Overall rating: 1/5 - Reviewer: Mqadi M. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible experience and terrifying one because I wanted the funds #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Coinbase wallet flagged and wiped and locked out my account of $50.000 and demanded that I 1 binance to reactivate it , and I paid $10.000 and still they refused to unlock it and allow me to make withdrawals #### Cons Nothing it's a horrible and terrible crypto currency exchange, their staff not friendly #### Reasons for switching to Coinbase Coinbase wallet it's operating like a scammers they don't use email address to give feedback to their clients they use WhatsApp which many scammers mode of operadi --- ### The best tool to control cryptos, NFT online. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Coinbase Wallet has better real-time price charts for thousands of cryptocurrencies, which makes it easy for us to do your job and speed transactions with our partners. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Coinbase Wallet is very fast and contains several features to access our cryptos just in a few clicks. in addition it is easy to integrate. #### Cons The application sometimes bugs gold transactions exchanged with other cryptos. #### Reasons for choosing Coinbase security and reliability are the elements that most attracted me to Coinbase Wallet. --- ### Great Service Offering - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Rather decent, overall. They don't support converting or swapping between differing networks yet, but, maybe one day they will. They seem like the're making strides to update and keep up with today's technological demands #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Once I was able to get an account, things went very smoothly. The interface is clean, and supports a good number of currencies. They also have an asset recovery tool that has bailed me out of accidental transfers.... twice. #### Cons Their app on the web is different than their app on the phone. Each service is capable of different things, but I find I frequently have to go back and forth between one and the other for some procedures. --- ### overall coinbase is worth it ! - Overall rating: 4/5 - Reviewer: larry w. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. over all its a great value however it lacks a personal feel and can be cumbersome to navigate disquised as a security feature #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros its great to have the ability to buy and sell crypto it also has a wallet where you can buy and earn rewards you can link your paypal and pay without wait and cashout directly using your coinbase debit card or transfering to outside linked account #### Cons customer service is a long wait and it almost makes you jump through hoops to verify ive been on the phone waiting in a chat que for 3 hours which will timeout if you dont type every 3 minutes . ive had an hour long phone conversation several times to find resolution. --- ### Ease of Use - Overall rating: 4/5 - Reviewer: Kristin R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It has been easy to use. It is easy to trade cryptocurrency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a pretty good wallet for cryptocurrency. Probably the most well known and easiest to use. #### Cons So far nothing that I dislike. I have been using Coinbase for a while. Probably the most difficulty I have come across was when I had to verify my identity. --- ### Need crypto then you NEED Coinbase - Overall rating: 5/5 - Reviewer: Cody S. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall my experience has been great The fees are minuscule the operating system in user interface is sleek and easy to use it's definitely operator friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Coinbase is a well-known name in the cryptocurrency world. It's built itself on a reputation of a brand you can trust. With it's easy to use interface anyone from beginners to pros can easily buy sell trade swap or store their cryptocurrency on coinbase or using coinbase wallet #### Cons There's not much I can say that I don't like about Coinbase The only real problems that I've seen are the major database breaches that not only affected coinbase but the industry as a whole so you can't blame coinbase for that. --- ### Coinbase is the base. - Overall rating: 4/5 - Reviewer: John H. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall best wallet app i have used. I tried others but they were not complete. So you needed multiple apps. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Easily can trade and withdraw to multiple different sources. Also easy to buy crypto on it. Can send to friends fast. #### Cons The fees are not nice. Expensive membership and transfers fees. They make money off too but should lower their fees. --- ### Making the crypto space simple - easy to use and great for beginners - Overall rating: 4/5 - Reviewer: Torlock C. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered They really have simplified the crypto space from deposits, withdrawals, fiat conversion and pretty much everything else they do. Like the Google of the crypto space. Only wish it was more decentralised, but I suppose it does serve a very helpful purpose in the community. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The simple and pro charting is better than the vast majority of exchanges. Also, moving crypto into fiat and vice versa is so simple. #### Cons The fees can be high at times, especially for market orders. --- ### Not my favorite crypto wallet/exchange - Overall rating: 4/5 - Reviewer: Hillary B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I use Coinbase to buy crypto. Mostly for online gaming and sending crypto to myself or selling crypto to cash out to debit card. The withdrawal process is quick. But their funds availability schedule for deposits is unclear. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I liked the learn and earn part of the website — both informative and some money (crypto)in my pocket — cool! #### Cons They have held my funds after buying crypto with a debit card — because I was still waiting for funds to be released from buying crypto with bank account. --- ### Coinbase is safe - Overall rating: 5/5 - Reviewer: Craig S. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I am reassured of the safety and cosistency of Coinbase. Keeping crypto safe and available is very important. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use. Simple linking to bank accounts. Receiving crypto from other wallets are seemless. #### Cons Some of the fees are pretty steep. Some transactions are less than other holding sites and some are more. --- ### Need Crypto? Use Coinbase. - Overall rating: 4/5 - Reviewer: Alexander K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I have had a great overall experience with Coinbase. I have used it to grow my cryptocurrency holdings and facilitate trades and investments. I am also grateful for the educational materials Coinbase makes available for users. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros My favorite thing about Coinbase is the Learn and Earn feature where users have the opportunity to learn about a new cryptocurrency and then are given a a few dollars worth for doing so. It’s a great way to motivate people to educate themselves about new cryptocurrencies. #### Cons I found it was sometimes difficult to make purchases. There were times when my debit card would work one day but not the next for no apparent reason. --- ### Fund locked, seems like a scam - Overall rating: 1/5 - Reviewer: Andrea B. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The web interface is good but useless if they freeze your money #### Cons It is like a scam, suddenly my account has gone under review and funds locked. I cannot move my money, even if I want to close the account I cannot. It is crazy that a financial institution can freeze your money as a scam service. --- ### CoinBase, a ood way to manage your investments - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered I use as way to visulize the evolution of the markets, os a stock or currency #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Allows access to our portfolio and we can at any time view and manage our assets and their movements anywhere and any time #### Cons it is not very easy to customise market charts --- ### My coinbase experience - Overall rating: 5/5 - Reviewer: Justin A. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered My overall experience , honestly is positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of purchasing an asset, that and creating a coinbase wallet to store purchased asset .off the exchange. #### Cons When selecting tradable , I would of liked an option for on the exchange or through coinbase wallet .I might want to exchange coins on the exchange instead 9f eth gas fees on the wallet #### Reasons for switching to Coinbase Ease of use --- ### Coinbase: A perfect entrance to the world of crypto! - Overall rating: 5/5 - Reviewer: Ian B. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Coinbase is the peanut butter to my jelly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use, variety of options, and security. #### Cons Sometimes it can be hard to navigate, lack of specific options, and at times the fees. --- ### Coinbase wallet never leave home without it - Overall rating: 4/5 - Reviewer: Charron S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered I wanted to start investing in cryptocurrency. Coinbase has been my first choice and it is not a bad one. But now getting a coinbase wallet has change my perception on getting more involved with cryptocurrency: trading or mining. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I was told that if you going to do cryptocurrency trading and mining, the you are going to need a wallet. Since there a 3 version of cryptocurrency wallet, Coinbase is a software wallet. It give you only one wallet phase you must store and a your personal password. it maintain the value of the crypto you move to the wallet. Plus, it connects to Coinbase or other crypto software that you are using to trade or mine with. It also has a coinbase debit card to get access to your coinbase wallet. #### Cons You must keep your phase safe or your coinbase wallet is lost. THis is serious. --- ### Coinbase Fails on Customer Service - Overall rating: 1/5 - Reviewer: Edwin W. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered My experience with Coinbase has been a stark contrast between initial expectations and disappointing reality. Initially, I was drawn to Coinbase due to its reputation as a well-established and trustworthy platform in the crypto space. However, this perception quickly eroded when I encountered their incredibly slow and opaque KYC process, leaving me in verification limbo for over 4 months. The lack of communication and updates was frustrating, but the complete absence of responsive customer support was truly appalling. My attempts to reach out through various channels were met with silence or generic, unhelpful responses, leaving me feeling ignored and undervalued as a customer. While Coinbase may project an image of reliability and security, my experience has unfortunately revealed a significant gap between their public image and the reality of their customer service. This has severely undermined my trust in the platform and left me deeply disappointed. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Established and Reputable Platform: Coinbase is a well-known and established player in the cryptocurrency space. Its reputation and longevity initially instilled a sense of trust and security. As a publicly traded company, it projects an image of legitimacy and reliability, which is crucial in the often volatile crypto market. #### Cons Non-Existent Customer Support: Attempts to reach Coinbase support through various channels, including email and Twitter, have been met with silence or unhelpful automated responses. It's clear that Coinbase does not prioritize customer service or resolving user issues. Coinbase's lack of communication and disregard for its users is simply appalling. --- ### Ideal Software for minting Nfts - Overall rating: 5/5 - Reviewer: William M. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered I've used the software for more than two years and i haven't had any bad experience with it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Quick and reliable and it is accessible to the public and companies #### Cons The customer support is very bad as the customer bot used to interact with user sometimes doesn't understand what you're saying --- ### My First review for my best crypto wallet - Overall rating: 5/5 - Reviewer: Jamuna T. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Coinbase wallet is my first crypto wallet that stores my crypto assets and also enables me to trade and exchange with a few clicks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a simple and user-friendly crypto wallet that stores my multiple coins in one place with A-level security. #### Cons There is nothing that I don't like about Coinbase. All the features and services they provide right now are excellent and fully solve my all needs. --- ### One of the best and friendly usage - Overall rating: 4/5 - Reviewer: Adrián A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Overall is a really good tool but there are better options #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Its graphs and user interface is really friendly #### Cons Security is not a top into the market right now #### Reasons for choosing Coinbase No, binance resulted to be a better option --- ### Coinbase : A cryptocurrency wallet for all your cryptocurrency needs.! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it uses different cryptocurrences and not just one. #### Cons Nothing it's a great software all the way around. --- ### Reliable cryptocurrency storage - Overall rating: 4/5 - Reviewer: Sahar M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s user friendly with excellent customer service. Easy to track assets. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Their customer service is excellent! In this day and age, when cryptocurrency has been declining, investors have been extremely insecure but with Coinbase our data and information is safe. Their pricing is reasonable also. #### Cons Nothing as of now, i like pretty much everything about Coinbase. --- ### My Bad Experience With Coinbase. - Overall rating: 2/5 - Reviewer: Kumar B. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have a bitter experience with Coinbase. In the early days of the crypto journey, I use Coinbase for regular but after some time they ask me for KYC and address verification. Though I do proper KYC then hold my account under limitation only because I am not able to link funding source (CARD). They ford me to set payment methods as a card though I already have more than 1000 dollars on my account. I am trying to contact their support that I don't have a card but I can fund my account directly with crypto balance but they did not understand me. Now I am totally frustrated with their behavior and shifted toward Binance as my preferred crypto wallet and exchange. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The most appealing feature of Coinbase is its Simple, clean, and user-friendly dashboard. #### Cons I don't like their customor suport. They never reply me on time and were never interested to address my issue. I don't know why they ignore my message and are never willing to address my issue, but I guess they do quick support for developed country users only. ## More reviews [Next reviews](https://www.softwareadvice.com/cryptocurrency-wallets/coinbase-wallet-profile/reviews/?page=2) --- Coinbase Reviews, Pros and Cons - 2026 Software Advice