# chatlyn Software Reviews, Demo & Pricing - 2026 > Review of chatlyn Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-communications-mngt/chatlyn-profile/ --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / chatlyn Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # chatlyn Review From €3,000/year 1 plan Wondering if chatlyn is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview chatlyn 5.0 [(2)](https://www.softwareadvice.com/customer-communications-mngt/chatlyn-profile/#reviews) Pricing Starting at €3,000.00 per year ### About chatlyn chatlyn is a guest communication platform for luxury and ultra-luxury hospitality. It brings WhatsApp, email, webchat, Instagram and Facebook Messenger, Airbnb and Booking.com into one inbox, connects to your property management system, and answers routine guest questions with an AI chatbot, so your team gives its time to the guests who need a person. More than 1,000 hotels worldwide work with chatlyn, from private-island resorts to grand city properties and multi-property collections, including Hotel Sacher, Soneva Fushi, The St. Regis Le Morne Resort, the IMLAUER Group and Spa Resort Geinberg. One inbox for every guest channel Conversations from the WhatsApp Business API, email (Gmail, Outlook including shared inboxes, IMAP/SMTP), your website's webchat widget, Instagram and Facebook Messenger, Airbnb and Booking.com arrive in one place. Your team assigns conversations to agents or teams, adds labels and private notes with @mentions, translates messages, uses AI-suggested replies, and filters by status, channel, assignee or saved custom views. Reservation data from your PMS appears beside each conversation, so agents reply with the guest's arrival date, stay details and bookin... g history in view. First-level AI support on WhatsApp and webchat The AI chatbot answers repetitive questions (opening hours, spa times, parking, policies) from a knowledge base you provide, in around three seconds, at any hour and in the guest's language. Guests reach a person whenever they wish, by tapping a button or asking, and agents can take over any conversation at any moment. The AI informs and guides; it does not make or change reservations. At the IMLAUER Group it resolves 93% of queries; at Spa Resort Geinberg it answers 86% of webchat questions without staff involvement. Guest journey automations triggered by your PMS Reservation events (booking created, pre-arrival, check-in, check-out, departure) trigger WhatsApp messages at the moment you choose: immediately, after a delay, or at a set time such as 09:00 on arrival day. Messages use Meta-approved templates with merge fields for arrival date, check-in time and other reservation details, are sent in the guest's preferred language when a version exists, and can carry an SMS fallback that fires only if a WhatsApp message cannot be delivered. Cancellations and booking changes update the queue on their own, and ready-made template drafts for each reservation event give you a starting point, from pre-arrival information to a post-stay message that invites a review. WhatsApp, within Meta's rules chatlyn runs on the WhatsApp Business API: no five-device limit, template creation and Meta approval handled inside the platform, per-message tracking of sent, delivered, read and failed, and sends to static or dynamic guest lists for offers such as upgrades, spa treatments, dining or late checkout. Spa Resort Geinberg reaches more than 10,000 guests a year on WhatsApp with a 95% open rate. Reporting your front office can act on Reports cover first response time, resolution time, customer waiting time, and conversation volume by agent, team, label and channel, along with the delivery status of every sent template. Everything exports to CSV. Works where your team works iOS and Android apps with push notifications keep agents responsive away from the desk. At The St. Regis Le Morne, 30 butlers answer guests on a single WhatsApp number in under five minutes, around the clock, with every reply written personally. A browser extension for Chrome and Edge brings chatlyn's AI to any webpage for translation and drafting. PMS integrations chatlyn integrates with Oracle (OHIP and OPERA on-premise), protel, Mews, Apaleo, Guestline, Clock, FO Cloud, ASA, Casablanca and Sihot. One PMS connects per account, with multi-property support where the PMS provides it, and the chatlyn team sets up the connection with you. Built for luxury hospitality. Wondering if chatlyn is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## chatlyn User Interface ## Popular chatlyn Alternatives Main Product chatlyn 5.0 [(2)](https://www.softwareadvice.com/customer-communications-mngt/chatlyn-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at €3000.00 per year Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16417)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Viber](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/) 4.4 [(4060)](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.47Value for money - 4.26Customer support - 4.32Functionality Pricing Available upon request Get Price Alternative Product [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) 4.7 [(6428)](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.65Value for money - 4.28Customer support - 4.58Functionality Pricing Available upon request Get Price Alternative Product [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) 4.6 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.57Value for money - 4.66Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [Adit](https://www.softwareadvice.com/dental/adit-profile/) 4.7 [(297)](https://www.softwareadvice.com/dental/adit-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 4.70Value for money - 4.69Customer support - 4.63Functionality Pricing Starting at $399.00 per month Get Price ## chatlyn Pricing and Plans Starting price: €3,000.00 per year Free Trial Free Version Price per room €3,000.00 per year Plan includes: - Omnichannel Inbox - Webchat Widget - Ticketing System - Customer Engagement Platform Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## chatlyn Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of chatlyn Activity Dashboard Activity Tracking Alerts/Notifications API Autoresponders Collaboration Tools CRM Customizable Branding Email Management Feedback Management Inbox Management Multi-Language On-Demand Communications Personalization Reporting & Statistics SMS Messaging Social Media Integration Surveys & Feedback Template Management Third-Party Integrations Workflow Management ## chatlyn Integrations Slack Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Mews Integration rated undefined from -1 review OPERA Cloud Property Management Integration rated undefined from -1 review ## chatlyn User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 5.0 Customer support 5.0 Functionality 5.0 Have you used chatlyn and would like to share your experience with others? LV Luís V. Verified reviewer Leisure, Travel & Tourism 201-500 employees Used daily for less than 12 months Review source Reviewed October 2024 chatlyn makes Global Customer Communication Easy 5 The biggest problem chatlyn solved for us was managing communication with a global customer base. We have over 1600 tours, and keeping everything organized was a headache. chatlyn makes it easy to send personalized messages, automatically translated, which keeps our customers happy and informed. It also saves us time by automating a lot of our work, letting the team focus on improving our services. Overall, it’s been a huge help in boosting customer satisfaction and making our operations run smoother. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The WhatsApp newsletters are a game-changer. With multi-language support, it’s easy to make sure every customer gets the message in their language. It’s simple to use, and personalization with placeholders, like adding names, makes a big difference in customer satisfaction. The omnichannel inbox also keeps everything in one place, which is super convenient. Cons: There’s an initial investment of time needed to set up the system properly and get familiar with all the features. It takes some effort at the beginning, but the onboarding team makes it manageable, and once everything is in place, it’s smooth sailing. Reasons for switching to chatlyn chatlyn had more functions and has room for improvemente which is always good. Read More CH Colm H. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for less than 6 months Review source Reviewed August 2024 Manages all your conversations online, in a way that you can trust and be proud of 5 Highly professional and quick. eager to please and knowledgeable. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use. Overview of all our conversational online channels. It automatically responds to our clients. It does a great job of answering simple questions onnour behalf. Cons: Nothing to complain about here. The tech does exactly what it says. The value far outweighs the price. I can't recommend them highly enough. Read More Showing 1 - 2 of 2 Reviews ## Other Top Recommended Customer Communications Management Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4086) Recently recommended **5** times [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) **4.7** (73) Recently recommended **4** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16417) Recently recommended **0** times [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) **4.7** (6428) Recently recommended **0** times Stuck Between Options? 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