# Clarity Connect Software Reviews, Demo & Pricing - 2026 > Review of Clarity Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-communications-mngt/clarity-connect-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Clarity Connect Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Clarity Connect 2026: Benefits, Features & Pricing Wondering if Clarity Connect is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Clarity Connect 3.7 [(9)](https://www.softwareadvice.com/customer-communications-mngt/clarity-connect-profile/#reviews) Pricing Starting at $80.00 per year ### About Clarity Connect Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries. Clarity Connect is a contact center solution that runs on the Skype for business It helps users manage communications with customers, employees and business partners. The solution offers a web gateway add-on that provides real-time chat feature in any web browser. Live chats start on users’ public websites and are routed to agents using Skype for business. The help desk assists users in generating reports in order to track results. It provides tools to employees to resolve their issues through desktop sharing or chat. This solution is integrated with Microsoft Dynamics which help users to route calls based on customer data, deliver customer details to agents and transfer data into customer records. Clarity Connect is priced per user per month or per server and per concurrent session. Wondering if Clarity Connect is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Clarity Connect User Interface ## Popular Clarity Connect Alternatives Main Product Clarity Connect 3.7 [(9)](https://www.softwareadvice.com/customer-communications-mngt/clarity-connect-profile/#reviews) Ratings Breakdown - 3.63Ease of use - 3.71Value for money - 3.71Customer support - 3.50Functionality Pricing Starting at $80.00 per year Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Zoho Voice](https://www.softwareadvice.com/voip/zoho-voice-profile/) 4.0 [(46)](https://www.softwareadvice.com/voip/zoho-voice-profile/#reviews) Ratings Breakdown - 4.17Ease of use - 3.81Value for money - 4.16Customer support - 3.65Functionality Pricing Starting at $34.00 per month Get Price ## Clarity Connect Pricing and Plans Starting price: $80.00 per year Free Trial Free Version Basic $80.00 per year No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Clarity Connect Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Clarity Connect Alerts/Escalation Automatic Call Distribution Call Center Management Call Reporting Call Tracking Call Transfer Chat/Messaging Computer Telephony Integration Email Management Employee Communities Inbound Call Center Live Chat Multi-Channel Communication Real-Time Analytics Real-Time Chat Real-Time Monitoring ## Clarity Connect Integrations Salesforce Sales Cloud Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review ## Clarity Connect User Reviews Overall Rating 3.7 Ratings Breakdown 5 33% 4 22% 3 33% 2 0% 1 11% Secondary Ratings Ease of Use 3.6 Value for money 3.7 Customer support 3.7 Functionality 3.5 Have you used Clarity Connect and would like to share your experience with others? VM Victor M. Higher Education 10000+ employees Used daily for more than 2 years Review source Reviewed December 2016 Very happy customer 5 We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Native integration with Skype for Business. Support has been excellent and updates/fixes are quick. Cons: Would like to see more new features roll out. Read More FH Fen H. Computer Software 201-500 employees Used monthly for more than 2 years Review source Reviewed December 2016 Great Call Center Software 5 Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues. The call recording and reports are very helpful to monitor and measure the call qualities. We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Read More VR Verified Reviewer Banking 1001-5000 employees Used daily for more than 2 years Review source Reviewed May 2018 Great functionality but difficult to use 3 Ratings Breakdown 3 Ease of use 3 Functionality Pros: It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts. Cons: I work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time. Read More RH Robert H. Information Technology and Services 10000+ employees Used weekly for less than 2 years Review source Reviewed December 2016 Documentation on Call Flow functions 4 The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Add on to Skype Read More AH Alberto H. Used unspecified for unspecified Review source Reviewed December 2016 Great Product 5 Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Read More MM Mike M. Verified reviewer Higher Education 10000+ employees Used other for less than 12 months Review source Reviewed February 2021 Very difficult roll out, caused us to look elsewhere 3 They were very willing and eager to help us and put on a great training to become familiar with the product. But, when we were running into issues they would only say its something with our SFB infrastructure and no other guidance which made it very difficult to fix. Ratings Breakdown 3 Ease of use 2 Value for money 2 Customer support 3 Functionality Pros: Their analytics page had very good UX and analytics. Cons: It was so tied into our Skype For Business on prem infastructure, it was very difficult to make edits/changes/manage Reasons for switching to Clarity Connect We wanted to move to a more up to date service that had a soft phone Read More AN Alok N. Verified reviewer Computer Software 5001-10000 employees Used weekly for less than 12 months Review source Reviewed January 2020 Clarity Connect Review 3 It is slow and decent tool. It can be made more robust and powerful. More features can be added like putting on hold etc. Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: We use it to set priority of incoming calls. We can also use it to transfer the calls to other queue. We can see how is available right now and for how much time. Cons: Whene someone becomes available on Skype, it takes a while to detect the change and reflect it accordingly as current status. Read More Amanda V. Verified reviewer Education Management 10000+ employees Used daily for less than 12 months Review source Reviewed October 2017 1 Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Read More PM Paul M. Verified reviewer Insurance 10000+ employees Used unspecified for unspecified Review source Reviewed May 2018 4 Ratings Breakdown Read More Showing 1 - 9 of 9 Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? Our experts can help you compare Clarity Connect with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice