Customer Communications Management Software

Clickatell

RATING:

4.3

Overview

About Clickatell

We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a simple text or chat. Clickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. Our global customers easily manage millions of monthly conversations and transactions, all through chat. No need for cash, phone calls, in-person interactions, or apps, Clickatell is powering the digital commerce transformation. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people creating a bet...

Clickatell Pricing

Discounts on bulk packages. Customized pricing for Enterprise customers.

Free trial:

Available

Free version:

Not Available

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Clickatell Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

Value for money

Functionality

4.5

Most Helpful Reviews for Clickatell

1 - 5 of 15 Reviews

Read All 15 Reviews

Kobus

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2021

Easy to use and Integrate

PROS

It is easy to use and integrate especially for our international customer

CONS

There are no disadvantages to use this platform

Derick

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed October 2021

Whatsapp is now the default communication tool in Africa. Replacing SMS

Served my wel. Exceptionally well

PROS

Ease of implementing SMS API in my customized software suites

CONS

The SMS API served me well for nearly 17 years now. The SMS price stayed constant at the same price as for 17 years now. However MTC (98% market share) have reduced their local SMS rates drastically to retain some revenue stream from SMS infrastructure as alternative of WHATSAPP replacing Voice and SMS text. However Clickatells WHATSAPP tariffs is 3 times more expensive than Clickatell's standard SMS rates. Making it an inhabitable pricey alternative for dying SMS. Please reconsidder pricing for WHATSAPP in Africa (namibia included) same as South Africa.

Reason for choosing Clickatell

At the time it was more cost efficient and profitable service. Not any more.

Chris

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2021

Feedback

Adequate

PROS

Autopayments make the work easy. Autofilling make the use not run out of credits.

CONS

Poor UI/UX for payments and management of seeing reports and usage.

Reason for choosing Clickatell

We are considering switching to SendGrid.

Erin

Marketing and Advertising, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed August 2021

Easy to Use Platform

PROS

Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes

CONS

The portal is great for users who were previously set up, I have to use someone else's login to view our account - for some reason, it is not easy to set up my own

Happy

Education Management, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

FUNCTIONALITY

Reviewed September 2021

Excellent

Clickatell is such an excellent service provider

PROS

Its very easy to use AND will always recommend it to other business users

CONS

Nothing that I did not like about software

Reason for choosing Clickatell

System compatibilities and API configuration constraints

Read All 15 Reviews