About DataOceans

DataOceans is a customer communications management software designed to help businesses in the healthcare, finance, media, telecommunications and other sectors organize data to personalize client interactions. The platform enables administrators to analyze existing customer data, identify trends and use built-in templates to facilitate SMS or email marketing operations.

Managers can create engaging touchpoints and measure success across multiple channels on a unified interface. DataOceans allows teams to govern various customer communications and conduct audit trails to ensure compliance. Additionally, supervisors can deliver interactive omnichannel communications such as bills, invoices, alerts and notices and analyze responses.

DataOceans lets healthca...


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13 Reviews of DataOceans

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

April 2021

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Enterprise CCM for Banks and Credit Unions of Any Size

DataOceans provided a broad set of capabilities and worked effectively with the systems we had in place to build better processes and drive growth. They focused on our success and desired business outcomes rather than merely delivering technology. I would work with them again.

Pros

DataOceans is a complete CCM solution that integrates rapidly with core systems for more personalized omni-channel communications. It seamlessly integrated with our online banking portal, improving the self-service experience and delivery preference management capabilities. Using the DataOceans platform we were able to lower print and mail costs, increase electronic adoption and improve the member experience. Oceanus enabled us to segment and message to individual members for additional cross-sell and increased product usage so that we were able to discontinue use of a marketing automation platform that had not been delivering results.

Cons

Nothing significant. Any issues raised during our implementation or during the course of the relationships were addressed quickly and thoroughly.

May 2021

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

May 2021

Highly flexible and adaptable

Overall I have had a very positive experience with DataOceans. Our Business users had very specific needs, and the DataOceans team has been able to address those needs with relative ease. Their support staff is top notch and have learned to navigate our business processes to the point where they can easily adapt to new requests and ask the right questions to ensure we get our desired end result.

Pros

From a support and administration point of view, I have found that DataOceans provides a depth of visibility and insight into daily operations that I have rarely encountered in other systems. We are able to trace every piece of information back to its source which greatly improves our ability to perform production support activities and internal audits.

Cons

While the access to information is a huge plus, the ability to easily navigate and interpret the data needs some work. Some of the information is technical to the point where only IT can properly interpret it. I feel as though a more business user friendly UI for certain areas of the system would be a benefit while still keeping the more in-depth technical views available to IT / Support personnel

April 2021

Brandi from UnitedHealthOne

Company Size: 501-1,000 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

3.0

April 2021

2021 April review

good working experience. Patient with requirement gathering. Offered suggestions

Pros

ease of integration with existing platform, opportunity to have a customer facing and internal facing software with different requirements.

Cons

reporting capability not robust, customization required

Reasons for Choosing DataOceans

Unknown

April 2021

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

Solid Company - Great Team to Work With for Customer Communications

Overall the experience has been very good. The team is knowledgeable and helpful. Their team is always providing updated information and providing ideas to streamline the business and make it more efficient.

Pros

Great platform to send customer communications. Customers have a secure portal to access that is simple and easy to use. Able to send a large volume of communications quickly and easily. The Client Services team and dedicated Client Services Manager is an asset. They are quick to respond and helpful in developing solutions. Constant communication and follow-up is essential and DataOceans hits the mark in these areas. DataOceans continues to evolve and provide great services.

Cons

The interface for the Administrator Portal could have an updated look and feel. Operationally it works just fine, but interface is basic.

Reasons for Choosing DataOceans

Not part of that decision

March 2021

Kimberly from UnitedHealth Group

Company Size: 10,000+ employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

March 2021

Review

I have found the overall experience to be good. This system is still very new to us and we have spent the past year getting it all setup while we were also migrating business to a new administrative platform. This was all a monumental task but I found that the Data Oceans team was very adaptive to meeting all of our needs. They did a great job.

Pros

I find that the detail reporting features are most impactful to my team. We use the software in many different ways such as for daily reconciliations, policy level research and processing of payments.

Cons

Since we are still in the new stages of using the various features, we still have some "tweaking" to do to make things more easy to use but eventually we will get there. The thing notice the most that could be better is that I find that there the filtering capabilities to go right to what you need could be improved. We spend a lot of time just looking for what we need.