eBanqo Software
FrontRunners
About eBanqo
eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.
If you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.
In addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.
Other benefits include Push notifications feature to enable you to send broadcast messages from one ...
eBanqo Pricing
There are four pricing plans starting from the free plan to the enterprise plan. - Free Plan: AI chatbot + Live chat with 100 customers on Instagram, Facebook Messenger, Webchat and Google's Business Messages - Starter Plan: $10 for AI chatbot + Live chat with 600 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages - Plus Plan: $35 for AI chatbot + Live chat with 2,400 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages - Growth Plan: $120 for AI chatbot + Live chat with 10,000 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages. - Enterprise Plan: Unlimited monthly chat customers with custom bots, automation and integration into third-party tools, premium support, and custom reports. All plans come with an FAQ bot, unlimited agent seats, Hubspot, Zendesk, and Zoho integration.
Starting price:
$10.00 per month
Free trial:
Available
Free version:
Available
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eBanqo supports Webchat, WhatsApp, Google Business Messages, Twitter, Instagram and Facebook Messenger
eBanqo User Reviews
OVERALL RATING
Showing 1 - 5 of 21 reviews
Iyare
Verified reviewer
Company size: 51-200 employees
Industry: Computer Software
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2022
Simplicity at its best
Pros
Easily communicate with clients on their preferred channels.
Cons
Sometimes messages to clients are delivered quite slowly by the software.
Oluwafisayo
Company size: 51-200 employees
Industry: Financial Services
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2022
Ebanqo
Pros
It allows multiple users to make use of the platform, it allows admin to take proper record of data.
Cons
Its consumes much network, and also makes the platform slow and drags alot.
Reasons for switching to eBanqo
We want to be be able to use whatsapp platform to attend to our customers.
Response from eBanqo
Hello Oluwafisayo, Thank you so much for your feedback. Our engineering team have taken note of the issue you raised. We are sorry for any inconvenience it may have caused.
Replied February 2022
Adetola
Company size: 201-500 employees
Industry: Financial Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2022
User Experience Review
It's been a great experience, it has also helped to improve our customer's experience and increased customer satisfaction.
Pros
The fact that we can have several support reps attending to customers from our WhatsApp channel.
Cons
The user experience has been somewhat below par, after the last upgrade, The app also still needs some improvement.
Akpesiri
Company size: 51-200 employees
Industry: Financial Services
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2022
Ebanqo Review
I would be say Ebanqo is okay.
Pros
The social media integration feature was the most attractive part of this solution, specifically WhatsApp. We purchased Ebanqo at a time when we were looking for a way to better engage our customers.
Cons
The integration process took forever. The process of uploading WhatsApp template messages and getting them approved is stressful. It could be better. It would be great to have a way to send bulk multimedia content to our customers via Ebanqo.
Reasons for choosing eBanqo
It proved to be the best option at the time of purchase.
Reasons for switching to eBanqo
Their time to get us running was faster and integration was smooth.
Response from eBanqo
Hi Akpesiri. Thank you so much for a great review. Our projects team have taken note of the issue you raised. Apologies for any inconvenience it may have caused you.
Replied February 2022
Mamuyovwi
Company size: 201-500 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2022
Feedback And Improvement
It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this. it has really efficiency and reduces complain from customers across the call center.
Pros
The different option that was provided to customers of either immediate response or email is a very powerful feature, the integration process was easy, but the software was slow to pick all the numbers. The reporting options for customers' detail is very intelligent, it gives you the right data for reporting.
Cons
The software is slow to deliver messages from agents to customers, it goes off whenever there is a network issue at the office, the mobile option is not also stable with any little network challenge.
Reasons for choosing eBanqo
The price was perfect and the bot was easy to understand by our customers, it has made it easy for customers to communicate to us.
Response from eBanqo
Hello Manuyovwi, thank you so much for sharing your feedback. Our sincere apologies for the issue you raised. Our engineering team has taken note of this.
Replied February 2022
