Easily communicate with clients on their preferred channels.

Sometimes messages to clients are delivered quite slowly by the software.

It allows multiple users to make use of the platform, it allows admin to take proper record of data.

Its consumes much network, and also makes the platform slow and drags alot.

It's been a great experience, it has also helped to improve our customer's experience and increased customer satisfaction.

The fact that we can have several support reps attending to customers from our WhatsApp channel.

The user experience has been somewhat below par, after the last upgrade, The app also still needs some improvement.

I would be say Ebanqo is okay.

The social media integration feature was the most attractive part of this solution, specifically WhatsApp. We purchased Ebanqo at a time when we were looking for a way to better engage our customers.

The integration process took forever. The process of uploading WhatsApp template messages and getting them approved is stressful. It could be better. It would be great to have a way to send bulk multimedia content to our customers via Ebanqo.

It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this. it has really efficiency and reduces complain from customers across the call center.

The different option that was provided to customers of either immediate response or email is a very powerful feature, the integration process was easy, but the software was slow to pick all the numbers. The reporting options for customers' detail is very intelligent, it gives you the right data for reporting.

The software is slow to deliver messages from agents to customers, it goes off whenever there is a network issue at the office, the mobile option is not also stable with any little network challenge.

Communication with stakeholders became easy with eBanqo

It is easy to keep track of conversations. It is also easy to create auto responses via their bot

There is none for now. The software works really well

i enjoy using it especially when the customer's request is straight forward.

its flexibility and ease of use. its availability at any time of the day

Its notification does not come in to email.

The analytics and reports available have been the best feature so far. Also, the Ebanqo Team has been supportive through the on boarding process of the software.

The Mobile App closes each time a chat has been ended and then I will need reopen it which takes a few moments. This is inconvenient when we are busy and dealing with several chats at one time.

Great experience.

The chat features and the uploads we requested. It was seamless for all to use as soon as features were added. Overall best quality.

The bugs that continuously makes you have to sign in and refresh to see certain comments.

Ebanqo is a great customer conversational tool for your business. Its dashboard helps me to see customer conversations, create and track push notifications, analyse the messages with my customers. I can analyse the various channels that my team members engage with my customers to get insights from the number of chats and customers on the different channels. It's also allows me to create canned responses which my team members can use to engage with customers for frequently asked questions. Also, analysing team members' activities and assigning roles is easy to do.

Canned response is effective Simple customer interface Variety of features

Push notifications could be better Needed more insights which I couldn't get

Ebanqo answering machine has been helpful in responding to our customers before re-directing it to us if need be.

The application is easy to use and understand

The ability to copy and paste from your previous chat

Customer/ agent issues on our platform

The product is quite easy to use and the app is of great use

When a chat is picked, one should be able to see the message left earlier

Ease of use and pricing is perfect for the business. I could practically expand my team with no additional cost per user.

Its ability for flexibility, ease for users.

It has been fairly smooth and the team at ebanqo is really helpful.

I like that we can customize it to suit our needs and people can get answers even when an agent is not available.

The fact that we don't get notified as soon as someone makes an inquiry even if the knowledge base takes care of the question.

Very easy to use and very understandable

The conversation views takes a while to come ups

Multiple users, reporting.

Super easy to use. I love the fact the incorporates mist of the social media platform into one purse. Also, having multiple users on the platforms at a time eases the work load.

The frequent updates and error responses that come after

Support is good. Social media platforms aggregation.

Bugs take time to fix. Although escalations are attended to in a timely manner, there seems to be a time lag in the resolution of such which sometimes lead to service disruption.

Satisfactory

Notification sound alerts you ones their a message

Chat history in envelope should be on opened and not enveloped.

Good

Ebanqo is easy to use. I like the look and feel of the software

some recommendations hasn't been implemented

It's a good platform which helps to aggregate and streamline all customer communication channels

Product was easy to use with features for omni channel AI chatbot .It is also fast and easy to implement

Unavailability of a human interaction feature for direct live interface with customers

Excellent

The AI chat bot is very users friendly

The AI chat bot exclude Skype and viber

Availability is commendable. The history of customer service is sufficient for good case management.

I would like to have more insight features to chats and statistics. These need to be more interactive.