I enjoy using it especially when the customer's request is straight forward.

It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this.

The Mobile App closes each time a chat has been ended and then I will need reopen it which takes a few moments. This is inconvenient when we are busy and dealing with several chats at one time.

The solution meets our needs and they continually add new features. For example, the recent addition of Instagram DMs has really been great.

Canned response is effective. Simple customer interface.

Although escalations are attended to in a timely manner, there seems to be a time lag in the resolution of such which sometimes lead to service disruption.

Its flexibility and ease of use. Its availability at any time of the day.

I like that we can customize it to suit our needs and people can get answers even when an agent is not available.

Its consumes much network, and also makes the platform slow and drags alot.

Ebanqo is a great customer conversational tool for your business. Its dashboard helps me to see customer conversations, create and track push notifications, analyse the messages with my customers.

It's a good platform which helps to aggregate and streamline all customer communication channels.

Ease of use and pricing is perfect for the business. I could practically expand my team with no additional cost per user.

The frequent updates and error responses that come after.

Availability is commendable. The history of customer service is sufficient for good case management.

The analytics and reports available have been the best feature so far. Also, the Ebanqo Team has been supportive through the on boarding process of the software.

The fact that we can have several support reps attending to customers from our WhatsApp channel.

Viber is very easy to use and add contacts to send instant messages or stage meetings on calls with. The audio is pretty great and the design is visually fabulous.

The app is really useful for everyday contact with clients or teammates - I like it because it is easy to use and responsive.

Because of a weak connection , the communication was bad. That's an inconvenient when you want to do some visio call.

Very easy to use, very fast in message sending and receiving. Best for video call and audio call and the best thing is that it is free.

Overall, Viber is a wonderful software where you can save your money on international calls.

Viber remains one of the best instant messaging options that provides ease of use, security and some unique features that could make the experience very fun.

Simple interface, easy to use and nice design. It has integration with the contact book and other useful functionalities.

The latest viber community group gives better interaction with easy control of the large group. Also, hidden chat feature is very useful for private chatting.

The new advertising program is very bad and annoying. It is not being used as much as it used to be.

There are pros such as ease of usage, being free, good quality of calls and also good customer support, it really does a good job.

An very good integrated solution for daily communication.

The product is easy to use and was easy to integrate. I like the video feature a lot.

I love that it's also encrypted on each device which makes it more secure and private, perfect for work related and personal messages alike.

Sending pictures, making calls, having screen shares, you can do it all. I have both the desktop and the mobile app and the integration is very easy.

The best thing about the software is that when you transfer an image, the quality stays the same, which is a great deal especially when you are transferring pictures that requires high detail.

With all these rich  features, Viber has been the most effective communication tool for our business. Experience the seamless communication with Viber.

Good Chat Social Media app, great imojis and always seem to innovate with new content, easy to use and of great value.

Viber sadly are forgotten and abandon  by many user, because the application is getting heavy and consuming too much of my phone resources.

I like the stickers and the extensions wherein you can create GIFs, search Youtube videos and locations. I like it that when we send pictures and videos, it still has a very good quality.

The UI of Viber is very attractive. It is a very rapid tool with variety of appealing features like the video calling and the messaging feature.

This provides very attractive sticker pack to have a great chat experience. Viber out option can use for abroad people to talk their lovelies  for low calling costs.

To socially connecting with my team, family and friend is the most important for me and Viber is very good with it.

The problem of this problem only need to much data To make a call alway lost the connection additional use a WiFi and call have interference.

Accidental pressing is slight problem in this software. For example there is a tendency for the emoji icons to pop up when accessing a personal or group chat.

And the other bad aspect is that updates cause this program to become unsupported. You cannot use Viber anymore until you have downloaded the update.

It has got good video quality, and calling functionality, which can save you serious money if making long distance calls.

Its quick messenger help me to connect quickly with my friend and colleague quickly and constantly and the best things is, it is free to use.

Viber has such an amazing support team. I had an insistent issue and they helped me to resolve it very quickly.

US Dollar

eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.

If you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.

In addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.

Other benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk

LongDescription

Personalization

Activity Tracking

Customer Database

Multi-Channel Communication

Social Media Integration

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Chat/Messaging

Customizable Branding

Auto-Responders

Customer History

Third-Party Integrations

Communication Management

Automated Routing

Real-time Consumer-facing Chat

Reporting/Analytics

There are four pricing plans starting from the free plan to the enterprise plan.

- Free Plan: AI chatbot + Live chat with 100 customers on Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Starter Plan: $10 for AI chatbot + Live chat with 600 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Plus Plan: $35 for AI chatbot + Live chat with 2,400 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Growth Plan: $120 for AI chatbot + Live chat with 10,000 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages.

- Enterprise Plan: Unlimited monthly chat customers with custom bots, automation and integration into third-party tools, premium support, and custom reports.

All plans come with an FAQ bot, unlimited agent seats, Hubspot, Zendesk, and Zoho integration.


FAQs/Forum

Knowledge Base

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

eBanqo

Live Online

Videos

Euro

Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients and run promotional campaigns via one-to-one chats, video calls and text messages.


The application lets professionals run advertisements, convert leads and process payments. Brands can use Viber community feature to manage and interact with multiple members simultaneously, publish links to invite new users, control admin or member privileges and customize the community's image or description. Administrators can also add or remove community members and delete posted messages. It also allows marketing teams to enhance audience engagement and brand awareness using its sticker content functionality. 


Viber lets businesses integrate with third-party applications via API. It comes with mobile applications for iOS and Android. Support is extended via documentation. 



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