# Froged Software Reviews, Demo & Pricing - 2026 > Review of Froged Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-communications-mngt/froged-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Froged Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/customer-communications-mngt/froged-profile/alternatives/) # Froged 2026: Benefits, Features & Pricing Wondering if Froged is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Froged 4.5 [(56)](https://www.softwareadvice.com/customer-communications-mngt/froged-profile/#reviews) Pricing Starting at $39.00 per month ### About Froged FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points. Our focus is on the entire customer journey from Onboarding and retention to proactive customer support. We provide complete customization with our scalable and adaptable technology from - - Behavioral segmentation - Product Flows - Knowledge Base - Email campaigns - NPS Surveys - In-app widget - +2k integrations and API - Dedicated CS Manager and Dev team Wondering if Froged is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Froged User Interface ## Popular Froged Alternatives Main Product Froged 4.5 [(56)](https://www.softwareadvice.com/customer-communications-mngt/froged-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.61Value for money - 4.70Customer support - 4.50Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 3.99Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price ## Froged Pricing and Plans Starting price: $39.00 per month Free Trial Free Version Basic $39.00 flat rate, per month Plan includes: - 1 seat - Collaborative inbox - All channels - Knowledge Base - Preconfigured metrics Starter $106.00 flat rate, per month Plan includes: - 2 more seats (3 total) - Real time collaboration - Team performance analytics - Customer Satisfaction Survey - Knowledge Base PRO Professional $422.00 flat rate, per month Plan includes: - 4 more seats (7 total) - Groups and conversation historic - Conversation Routing - Multiple business hours - Inbox groups Corporate Pricing available upon request Plan includes: - Inbox Groups - Multiple Business Hours - Customer Reports - Call Recording\* 1 month storage Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Froged Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Froged A/B Testing Access Controls/Permissions Account Management Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Automated Routing Campaign Management Churn Management Client Portal Collaboration Tools Commenting/Notes Communication Management Complaint Monitoring Configurable Workflow Contact Management Content Creation Content Management CRM Customer Communication Customer Database Customer Engagement Customer Experience Management Customer History Customer Management Customer Segmentation Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Document Storage Drag & Drop Email Management Engagement Tracking Event Triggered Actions Feedback Management Geotargeting Interaction Tracking Knowledge Base Management Knowledge Management Live Chat Macros/Templated Responses Monitoring Multi-Channel Data Collection Multi-Channel Marketing Multi-Language Negative Feedback Management NPS of Customers NPS Survey Structure Offline Form Onboarding Performance Metrics Predictive Analytics Proactive Chat Queue Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Reporting Reporting/Analytics Reporting & Statistics Screen Sharing Search/Filter Self Service Portal Social Media Integration Survey/Poll Management Surveys & Feedback Tagging Template Management Ticket Management Usage Tracking/Analytics Video Conferencing Widgets Workflow Automation Workflow Management ## Froged Integrations Zapier Integration rated undefined from -1 review Google Meet Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Google Chrome Integration rated undefined from -1 review WhatsApp Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review ## Froged User Reviews Overall Rating 4.5 Ratings Breakdown 5 68% 4 21% 3 9% 2 0% 1 2% Secondary Ratings Ease of Use 4.5 Value for money 4.6 Customer support 4.7 Functionality 4.5 Have you used Froged and would like to share your experience with others? Michele Z. Verified reviewer Transportation/ Trucking/ Railroad 11-50 employees Used daily for more than 2 years Review source Reviewed July 2022 Essential tool for customer success and onboarding process 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is no frills! It gets to the point and represents a tool that makes the difference in building a high quality and above all reliable customer service. With custom events you can integrate your application as you never imagined. Cons: At the moment I don't find any noteworthy negative aspects. Read More JA Jessie A. Verified reviewer Consumer Services 2-10 employees Used daily for less than 12 months Reviewed March 2021 I would recommend Froged to all businesses needing a CRM system 5 Very good! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- Detailed data of each user - Ability to engage with user, especially live when they are creating a profile - Behavior emails based on triggers, automatising - New features every couple of weeks/months (blog editor) - Good & fast customer service Cons: \- In behavioral emails, clicking on save it always brings you back to all behavioral emails instead of the category you were working in Reasons for choosing Froged \- Knowing the founders - Personal customer service Read More Timothy M. Verified reviewer Telecommunications 2-10 employees Used weekly for less than 2 years Review source Reviewed June 2023 Cons at best. 1 horrible, overall. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: I used to like froged a LOT before they pulled their most recent con move i have ever seen a company do, so now, It is my job to shed light on this company and their con practices. Cons: I was a lifetime deal member. you pay 1 price for lifetime access through Appsumo. I wanted NPS surveys, and felt that this should be included with the LTD license. They disagreed, so they had me sign a contract for a year commitment for the NPS Surveys.Nowhere in the agreement did it say that if I miss a payment, or stop paying for the NPS surveys, they would nuke my LTD account, which was a seperate thing. If anything, they should have removed the NPS feature that the contract was for. Instead, they are holding my whole account hostage (an account that I paid for, with a lifetime deal). When I approached them, they claim that because the NPS survey contract was breached, they blocked my whole account until I pay the full amount of the annual agreement (the amount missed). This is insanely unethical to nuke an account that is already paid for, for a single feature that was never included in the LTD deal. Read More CN Chris N. Verified reviewer E-Learning 51-200 employees Used daily for less than 2 years Review source Reviewed January 2023 A great new comer in the Customer Education and KB game! 4 Driving customer education in our apps for several SaaS products, Froged has helped us establish better CSM practices and improved our standing with customers.The team in Spain is fantastic and always a delight to interact with. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The most features for its entry price point. The SDK allows a lot of customisation and fits our model perfectly.An amazing team of lively individuals looking after the customers and assisting every step of the way.A great \[sensitive content hidden\] who is open to challenges.Very cute product and easy to implement & use. Cons: Can be slow for us in Australia, in particular the Chat. Thought Froged has been regularly working on upgrades and improvements to the speed.The KB editing can be arduous at times and could benefit from more flexible styling options. Reasons for choosing Froged Price point and the cute frog. Reasons for switching to Froged Pricing and the SDK capabilities. Read More EZ Edoardo Z. Verified reviewer Computer Software 2-10 employees Used daily for less than 2 years Review source Reviewed July 2022 Froged never stops surprising us! 4 We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened. The customer is surprised :-)  Now we are starting to integrate the new Flow function that we want to make sure to turn into a concrete help for our user and not a proposal of the usual tour at the wrong time. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened. Cons: Sometimes in editing the knowledge base the site does not facilitate the edits, but with time it is improving a lot Read More LG Leav G. Verified reviewer Financial Services 2-10 employees Used daily for less than 12 months Reviewed March 2021 Really easy communication with my clients 5 Forged is the main way we give support to our users. It is easy to integrate, provide help, see what users like and read and it is intuitive for them as well, so there is no learning curve. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Integration is very easy and the experience for the users is very familiar so it's easy to provide support. The knowledgebase and update sections also help users to feel more connected to us and answer their own questions. Froged team is very responsive and quick to support and solve bugs. Cons: Mobile support. I can't support users from mobile, but I do see the notification in the email so I can go to a computer. Reasons for switching to Froged Forged is much cheaper. Read More Albert D. Verified reviewer Farming 2-10 employees Used daily for less than 6 months Reviewed March 2020 All in one support and engage marketing platform 5 Their team is fast and easy going, they helped since the beginning with the setup and gave us tips related with the use. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Before to start working with Froged our team was using different tools such as Active Campaign and HelpCrunch. Nowadays we can do the same in just one tool, saving times and costs. Cons: There is nothing we miss at the moment, maybe because the tool is still quite new in our company Reasons for choosing Froged We tried the trial and the platform looked very easy to work with and could solve different problems in just one unique marketing platform. Moreover the price is very competitive. Reasons for switching to Froged 2 main reasons, integration of features and cost of the service. Vendor Response Hi Albert! Thanks for your feedback, we are very happy to help your company grow and we'll improve our features to offer to our clients the best customer success and support tool - Jesus - Replied March 2020 Read More VR Verified Reviewer Consumer Goods 2-10 employees Used daily for less than 12 months Reviewed March 2021 Live Chat For your website 5 Overall, great customer service and a great product that works reliably. They keep on making improvements which is also a sign of a company on the way up! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the Quote feature & the fact that you can save customer info Cons: I wish they had a stronger integration with Shopify stores. Right now you can use the chat, but you can't carry over customer info & sales data into Froged from Shopify Read More SM Santino M. Verified reviewer Education Management 1001-5000 employees Used daily for less than 12 months Review source Reviewed May 2022 Froged Review 4 Ratings Breakdown 5 Ease of use 5 Functionality Pros: Froged is very easy to set up and navigate. The UI is very aesthetically pleasing. Updates have made the platform progressively better overtime. Cons: The mobile app is buggy, apart from this I expect the platform to grow in the coming years. Read More VR Verified Reviewer Computer Software 2-10 employees Used daily for less than 6 months Reviewed March 2021 Sufficient Solution 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Froged helps us get in touch with our customers in a fast and convenient way. Our customers never had any problem with contacting us and Froged provided sufficient information about the customer to help them. We also export the data Froged keeps for us and make small analyses on it with the filters Froged offers. Cons: Sometimes you may need to refresh the page because the browser can't properly load everything on the dashboard. It may be stemming from the browser too, I am not sure. Also, the filters on customer data can be enhanced even more. Read More Showing 1 - 10 of 56 Reviews Load More Reviews ## Other Top Recommended Live Chat Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24127) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16384) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4466) Recently recommended **0** times Stuck Between Options? 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