--- title: "Hona Software Reviews, Demo & Pricing - 2026" description: "Review of Hona Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-communications-mngt/hona-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / Hona Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Hona Review Wondering if Hona is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Hona 4.1 [(9)](https://www.softwareadvice.com/customer-communications-mngt/hona-profile/#reviews) Pricing Pricing available upon request ### About Hona Hona: Revolutionizing Client Communication for Law Firms Stop Drowning in Unnecessary Phone Calls. Focus on What Matters: Building Client Relationships. Hona is the #1 client communication platform designed to streamline and automate communication for law firms. By reducing redundant interactions, Hona allows attorneys to focus on growing their practice through building stronger client relationships. The platform ensures clients are kept informed through automated updates and real-time case tracking, allowing them to follow their case like they would track a package, reducing the volume of calls and emails to your firm. The Problem: Time-Wasting Communication Studies show 37% of an attorney’s day is spent on communication, and 48% of these interactions are unnecessary. This leads to constant interruptions, costing you focus and productivity. On average, it takes 23 minutes to regain focus after each interruption, meaning you lose hours each week. Poor communication is also a key factor in client dissatisfaction, with 44% of negative Google reviews and bar complaints tied to this issue. The Solution: Hona Hona automates routine updates and touchpoints, freeing up your time and... improving client satisfaction. Clients receive proactive, real-time updates, reducing the need for follow-ups and repetitive inquiries. This leads to fewer distractions and allows you to focus on your cases, all while improving client trust and your firm’s reputation. Key Benefits of Hona: • Automated Communication: Clients stay informed with real-time updates without you needing to intervene. • Improved Client Satisfaction: Clients track their case status in real-time, reducing anxiety and improving their overall experience. • Efficiency: Automating repetitive tasks allows your team to focus on more valuable work, cutting down on unnecessary communication. • Seamless Integration: Works effortlessly with Clio, MyCase, Filevine, and other legal software, fitting seamlessly into your firm’s existing systems. • Boosted Reputation: Satisfied clients lead to positive reviews and more referrals, further enhancing your firm’s reputation. The Result: By automating client communications, Hona not only improves operational efficiency but also boosts profitability. Firms using Hona can handle a larger caseload without hiring additional staff, resulting in greater revenue and growth. Plus, with happier clients, you’ll see more positive reviews and an increase in referrals. Conclusion: Stop wasting valuable time on redundant phone calls. Let Hona automate your client communications, allowing you to focus on what truly matters: building meaningful client relationships and growing your practice. Join the growing number of law firms using Hona to streamline communication, increase efficiency, and scale their practice effortlessly. Do you work for Hona? [Manage this product listing](https://www.g2.com/products/hona/claim_requests/new?auto=true) Wondering if Hona is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. ## Hona User Interface ## Popular Hona Alternatives Main Product Hona 4.1 [(9)](https://www.softwareadvice.com/customer-communications-mngt/hona-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 3.75Value for money - 4.0Customer support - 4.0Functionality Pricing Available upon request Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16476)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Filevine](https://www.softwareadvice.com/enterprise-legal-management/filevine-profile/) 4.4 [(293)](https://www.softwareadvice.com/enterprise-legal-management/filevine-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.20Value for money - 4.27Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [PracticePanther Legal Software](https://www.softwareadvice.com/legal/paypanther-profile/) 4.7 [(529)](https://www.softwareadvice.com/legal/paypanther-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.55Value for money - 4.60Customer support - 4.48Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Viber](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/) 4.4 [(4064)](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.47Value for money - 4.26Customer support - 4.32Functionality Pricing Available upon request Get Price Alternative Product [Clio](https://www.softwareadvice.com/legal/clio-legal-profile/) 4.7 [(1750)](https://www.softwareadvice.com/legal/clio-legal-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.52Value for money - 4.68Customer support - 4.47Functionality Pricing Starting at $49.00 per month Get Price ## Hona Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Hona Features - Popular features found in NPS Anonymous Feedback Mobile Survey Multi-Language Pulse Surveys Segmentation - More features of Hona 2-Way Messaging Access Controls/Permissions Active Directory Integration Activity Dashboard Activity Tracking Alerts/Notifications API Archiving & Retention Autoresponders Batch Communications Calendar Management Case Management Case Notes Chat/Messaging Client Management Client Portal Collaboration Tools Commenting/Notes Communication Management Conditional Logic Content Library Content Management CRM Customer Database Customer Experience Management Customer History Customizable Branding Customizable Fields Customizable Forms Customizable Questions Customizable Templates Data Import/Export Data Security Document Management Drag & Drop Electronic Signature Feedback Management File Sharing Forms Management Interaction Tracking Interactive Content Multi-Channel Communication Multi-Channel Distribution NPS of Customers NPS Survey Structure On-Demand Communications Personalization Question Branching Question Library Ratings/Reviews Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Reporting Reminders Reporting/Analytics Reporting & Statistics Role-Based Permissions Search/Filter Secure Data Storage Self Service Portal Single Sign On SMS Messaging SSL Security Survey/Poll Management Surveys & Feedback Template Management Third-Party Integrations Video Support Website Integration Workflow Management ## Hona Integrations Filevine Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review 8am CasePeer Integration rated undefined from -1 review 8am MyCase Integration rated undefined from -1 review Lawcus Integration rated undefined from -1 review Litify Integration rated undefined from -1 review See all 19 integrations ## Hona User Reviews ## Hona customer ratings - Overall rating: 4.1/5 - Total reviews: 9 ### Rating distribution - 5 stars: 7 reviews (78%) - 4 stars: 0 reviews (0%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (22%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 3.8/5 - Customer support: 4/5 - Functionality: 4/5 --- Have you used Hona and would like to share your experience with others? ### Hona Review - Overall rating: 5/5 - Reviewer: Ali D. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Hona is very user friendly. Additionally, it has many great features to help with the attorney - client relationship #### Cons Hona is time-consuming to set up, but once you have it all done, it is great! --- ### Come for the software, stay for the amazing service! - Overall rating: 5/5 - Reviewer: Belinda K. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been Hona customers for several years and we've only been happier with the service over time! We have added features and signed up for additional offerings because we have a lot of trust in the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of the best parts of Hona is the incredible team behind the software. The software doesn't have downtime, is really user friendly, and the team is always on top of any questions or help we might need. #### Cons When we initially signed on with Hona, they didn't have all of the features we needed. However, several of the features we wanted were already in development. #### Reasons for choosing Hona Though Case Status had more features when we first signed on (this is no longer the case) we felt like at Hona they were willing to partner with us, not just have us as another customer. --- ### Great Idea, Horrible Software. Horrible Experience. - Overall rating: 1/5 - Reviewer: John G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered The company does not seem to care about its customers and making its software work well. I have spoken to several people at the company in an attempt to get the software to do the things that were promised to me, but no one can do so. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I love the concept! Great idea, I'm sold on their ideas. The reality of this software is disappointing, and that's an understatement. I think what they're trying to do is great, but they just haven't delivered! #### Cons The software does not work as advertised; their salespeople sold me something that does not align with what was promised, making the software unusable. As of the writing of this review, this software does not work well with Clio, as I was told it would. I was promised the software would do very specific things regarding my client communications and I filmed a dozen videos to have my Domino's Pizza Tracker up and running for my clients. Unfortunately, it just doesn't work as promised! I'm very disappointed, to say the least. #### Reasons for choosing Hona I was at the Clio conference when I spoke with Hona sales and at that Clio conference I was sold on this concept, and I still love the concept! --- ### A must for communicating with clients - Overall rating: 5/5 - Reviewer: Bridgett S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Great experience. [sensitive content hidden] has been a valuable asset to our implementation and troubleshooting of Hona #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can text them on demand with questions or details about their case. #### Cons Not being able to attach a photo to a mass text #### Reasons for choosing Hona The ease of use and cost was significantly less --- ### Hona is such a great product! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered The customer support is really great. Whenever I need something, the Hona team is very fast to respond and assist with any concerns. This is such a great product and I think the value is worth it for what you pay. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Set-up is easy and the customization is unlimited. It has really helped improve overall customer communication and satisfaction. As a firm that has 70+ cases and clients, Hona makes updates and transparency super easy with its automations and videos. Functionality-wise, Hona is super user friendly and it integrates with a lot of software, which makes things even more convenient. #### Cons We tend to have multiple clients on one case, but Hona can only update one client per case. This is probably the only thing I wish Hona could do. --- ### 10 Stars for Hona's customer service - Overall rating: 5/5 - Reviewer: Sarah Z. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I think Hona is one trustworthy, reliable, and truly embodies customer service, which with legal software; is unheard of. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and extremely sophisticated. Hona makes it simple to stay organized and communicate with our clients, in their own language. The drip notifications are a case saver! #### Cons I wish they had a better live chat option. We love the chatbot but could really benefit from an AI live chat option that synchronizes with our client messaging platform. --- ### Hona- for mass texting - Overall rating: 5/5 - Reviewer: Olivia B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it can be customizable based on our firms needs. We just needed to send out mass texts to our clients in Filevine and it was great. #### Cons When you send mass texts, it is hard to determine which texts sent successfully. --- ### Customer Service Rep Pushed $5k contract and then ghosted my business - Overall rating: 1/5 - Reviewer: Kathleen S. - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered It sucked and I had to contact the owner of the company because their little pushy tech bro salespeople lied to me #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros They did give me a PARTIAL refund, only after I contacted the direct owners of the company, they were in the process of selling the company #### Cons They took my money and provided nothing. #### Reasons for choosing Hona Because I was an idiot and believed what they said. --- ### Makes the client journey smooth! - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered We've recently implemented Hona for our law firm and look forward to the ways it will improve our client's journey as well as our team's. We're excited to see the results of this great tool and how much time it will free up for more improvements for our client experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Hona automation tool provides our client journey with transparency, and frees up our team to provide better quality service. #### Cons Will supplement this at a later date - we're new to Hona. #### Vendor response We're glad you're enjoying the experience so far, Andrea. We'll keep up the great work so your follow-up review is just as good! 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